TSB Classic Account Reviews

Ratings based on 137 reviews Last review 3 weeks ago

TSB Classic Account reviews come from people like you! With so many different current accounts now available, you can read these honest TSB Classic Account reviews to find out what life as a TSB customer is really like. And remember, if you are a TSB...

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TSB Classic Account reviews come from people like you! With so many different current accounts now available, you can read these honest TSB Classic Account reviews to find out what life as a TSB customer is really like. And remember, if you are a TSB customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of TSB Classic Account reviews. Together, we can make financial services work better for everyone.

5 68
4 34
3 13
2 5
1 17

Your Classic Account Reviews (137)

20th March 2020

Internet Banking......HA HA HA HA

Slow service, can't close an account online have to download form and take to branch (if still open). If security get involved over a payment you'll be asked to phone and then shunted from one queue to another. BTW if you use google chrome the TSB...

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Slow service, can't close an account online have to download form and take to branch (if still open). If security get involved over a payment you'll be asked to phone and then shunted from one queue to another. BTW if you use google chrome the TSB system doesn't like your pop-up blocker.

12th March 2020

Most greedy bank in the UK, stay away.

For over 20 years I had an arranged overdraft with Lloyds before I was hived off to the TSB. I paid Lloyds an agreed interest rate of 3% over base...

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For over 20 years I had an arranged overdraft with Lloyds before I was hived off to the TSB. I paid Lloyds an agreed interest rate of 3% over base rate.
After TSB had held my account for a few months I received a letter telling me that they were cancelling that arrangement and instead would charge me 19% - 18.5% over base rate. I complained, they refused to do anything at all.
A few weeks ago I received another letter this time telling me that instead of 19% interest they would now be charging almost 40% instead.
My account has never been disorderly in any way at all.
TSB are the most greedy and arrogant bank I have ever heard of.
Don't go anywhere near them if you value your wallet.

9th February 2020

Could use a few more locals

Just switched to TSB, never been with them b4, was looking for a trust worthy bank after the likes of HSBC. I'd like to see a few more branches and cash point to pay in with would be nice. Had a mortgage advice talk and very disappointed with that...

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Just switched to TSB, never been with them b4, was looking for a trust worthy bank after the likes of HSBC. I'd like to see a few more branches and cash point to pay in with would be nice. Had a mortgage advice talk and very disappointed with that process....

8th February 2020

Extended Friends

I have always had an excellent service for all the years I/We have been with them. I get a one to one service and they seem to hold an important diary to alert me when interest on my/our accounts are about to change. We get better options not worse...

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I have always had an excellent service for all the years I/We have been with them. I get a one to one service and they seem to hold an important diary to alert me when interest on my/our accounts are about to change. We get better options not worse if the intrerest is going down. Helpful, cheerful and trustworthy.

6th February 2020

Looks After You Before You Know You Need It.

Someone was trying to buy stuff with my card. I had no idea. TSB knew though and stopped it before I even knew about it....

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Someone was trying to buy stuff with my card. I had no idea. TSB knew though and stopped it before I even knew about it.
I know they have a bad press recently because of computer glitches. However I felt when I needed looking after they did just that in a warm caring and friendly manner.

6th February 2020

Not had many problems but not enough branches

I have been a TSB customer for years and they have never given me any real cause to complain. However when I have needed financial support they have not been very flexible. There is also not enough high street branches as some things you still need to...

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I have been a TSB customer for years and they have never given me any real cause to complain. However when I have needed financial support they have not been very flexible. There is also not enough high street branches as some things you still need to go in to branch to do

5th February 2020

current account

Been with TSB 69 yrs (started with old threepenny bit on savings book) Bank had old wooden floorboards and no carpet . Wouldn't change them for the world. as with all banks some minor problems but always fixed right away with an apology and a smile...

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Been with TSB 69 yrs (started with old threepenny bit on savings book) Bank had old wooden floorboards and no carpet . Wouldn't change them for the world. as with all banks some minor problems but always fixed right away with an apology and a smile and lots of respect. cant beat those three.

23rd November 2019

It's ok but prone to IT glitches

The first time an IT glitch happened , online /app banking was unavailable to use for far too long before the problem was fixed. It's happened again since then and , in my opinion, these IT problems reflect badly on the TSB and cause disruption for...

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The first time an IT glitch happened , online /app banking was unavailable to use for far too long before the problem was fixed. It's happened again since then and , in my opinion, these IT problems reflect badly on the TSB and cause disruption for their customers.The service from the staff at my local branch is very good indeed. They are unfailingly pleasant and helpful.

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