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TSB Classic Account Reviews

Ratings based on 96 reviews Last review 1 day ago

TSB Classic Account reviews come from people like you! With so many different current accounts now available, you can read these honest TSB Classic Account reviews to find out what life as a TSB customer is really like. And remember, if you are a TSB...

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TSB Classic Account reviews come from people like you! With so many different current accounts now available, you can read these honest TSB Classic Account reviews to find out what life as a TSB customer is really like. And remember, if you are a TSB customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of TSB Classic Account reviews. Together, we can make financial services work better for everyone.

5 49
4 23
3 8
2 4
1 12

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Your Classic Account Reviews (96)

17th November 2018

Terrible website

I mainly use online banking. They did a big 'update' of their site this year, which made my account unaccessible for days, and the site has been slower and glitchy ever since. Will be changing banks.

12th November 2018

As useless as a chocolate fireguard

With IT Systems as good as a chocolate fireguard and customer service that can do nothing besides say "We're sorry but we can't find your complaint" even though a confirmation email was received - everything in general is just a shambles. Take a look...

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With IT Systems as good as a chocolate fireguard and customer service that can do nothing besides say "We're sorry but we can't find your complaint" even though a confirmation email was received - everything in general is just a shambles. Take a look at any popular Fintech banks like Monzo, you won't regret it.

12th November 2018

Good basic bank account for those with lower incomes

They had a very good offer for 5% interest for the first couple of years. Generally their app is very good - although they did have technical problems with it a while back that went on for ages which is why I'm scoring them lower.

20th August 2018

a farce from day one

I switched to them because Yorkshire bank had a poor online service. Compared to TSB though it was magnificent. I was completely shut out of my online account for two weeks. I live 30 miles from the nearest branch. Utter disaster of a bank, it...

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I switched to them because Yorkshire bank had a poor online service. Compared to TSB though it was magnificent. I was completely shut out of my online account for two weeks. I live 30 miles from the nearest branch. Utter disaster of a bank, it deserves to go under and the CE should have his bonus withheld and lose his job!

20th May 2018

Fraud

Tsb is the worst bank as my older daughters account has been hacked and some idiot has took all of her money that came from student finance loan and the bank has put there hands up saying we have not hacked your account, so we as parents will have to...

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Tsb is the worst bank as my older daughters account has been hacked and some idiot has took all of her money that came from student finance loan and the bank has put there hands up saying we have not hacked your account, so we as parents will have to Faulkland out the money for the fees which we have not got and no thankyou to tsb talking rudely to my daughter thinking we are nothing. So just say to tsb for not helping.

3rd May 2018

Best to avoid

The site is still slow and glitchy after the absolute mess they made of upgrading their IT system. I couldn't access my account for almost a week. No rewards for being a loyal customer, but they will pester you with phone calls every couple of months...

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The site is still slow and glitchy after the absolute mess they made of upgrading their IT system. I couldn't access my account for almost a week. No rewards for being a loyal customer, but they will pester you with phone calls every couple of months (trying to get me to visit the branch so they can sell me a loan. No thanks).

24th April 2018

ALL SYSTEMS DOWN - CAN'T ACCESS ANYTHING!

I am self-employed and have made the mistake of putting all my eggs in one basket; i.e. all business and domestic accounts are with TSB. They started a 'systems upgrade' Friday night, which has knocked out all internet banking. It is now Tuesday and...

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I am self-employed and have made the mistake of putting all my eggs in one basket; i.e. all business and domestic accounts are with TSB. They started a 'systems upgrade' Friday night, which has knocked out all internet banking. It is now Tuesday and still all in a mess. Can't see if DDs are being paid; can't make payments; can't do anything really and I haven't got an alternative account with another bank (schoolboy error). Can't get through to TSB: recorded message says "sorry our upgrade is taking A LITTLE LONGER than expected" and goes to engaged tone. A little longer?! All should have been back last Sunday!

13th April 2018

Easy peasy

This account is great! there’s no overdraft, they text you your balance if your low on funds and every Friday you get a text with balance and recent transactions. Also theyvtext if you go over drawn and can put money in before 2.30 without getting c...

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This account is great! there’s no overdraft, they text you your balance if your low on funds and every Friday you get a text with balance and recent transactions. Also theyvtext if you go over drawn and can put money in before 2.30 without getting charged. Best bank I’ve had!

15th March 2018

Ridiculous bank with very poor problem solving

Went into Sunderland bank to let them know I was selling my house and a large amount of money would be coming into my bank account. I explained I would be in Spain and would be withdrawing large amounts of money. Notes were put on computer to make...

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Went into Sunderland bank to let them know I was selling my house and a large amount of money would be coming into my bank account. I explained I would be in Spain and would be withdrawing large amounts of money. Notes were put on computer to make sure all would go smoothly. What a waste of time it's cost me 400 pounds because of late payments to other banks because what the tsb told me was incorrect and there is nothing they can do. Everyone I don't like will be recommended to the tsb can't think of a worse thing I could do to someone. Thanks for nothing hope you improve when you get taken over. What they should do is close you down. I know the tsb don't care about bad reviews however I feel much better letting people know how bad the tsb is.

2nd March 2018

Old-fashioned and inflexible systems

TSB portray themselves on TV as different from other...

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TSB portray themselves on TV as different from other banks.
They are - their systems are worse.

I switched to TSB over Christmas and I am regretting the move.

Most banks will allow you to pay funds in on the day when standing orders go out. Simples! Not TSB. They will bounce your Standing order and charge you for the privilege.

This lack of flexibility is very frustrating - and expensive.

Can anyone recommend a bank that is actually any good? It surely can't be rocket science to get it right.

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