Write a review

Go to business site

Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 4.08 (773 reviews)

View other Lloyds Bank products

4.04

Based on 773 reviews, last reviewed 23rd Jan 2026

350% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

57%

20%

10%

Latest highest rating:

5

Amazing experience. Amazing experience. Best customer service Reviewed on: 23rd January 2026

Latest lowest rating:

1

Time for Fat Cats to use weight loss medication! Not only have Lloyds closed many branches, they also introduced monthly fixed charges on all treasurers accounts for small organisations like sports c... Read more Reviewed on: 23rd January 2026

Read all reviews Write a review

About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

Review Lloyds Bank: Classic Account now

Help others make smarter decisions by sharing your own experience.

Write a review

Lloyds Bank Classic Account reviews (773)

Amazing experience.

Amazing experience. Best customer service Reviewed on: 23rd January 2026

The Tunstall branch staff were excellent.

The Tunstall branch were very helpful when I visited them to withdraw some cash . I am partially disabled, walking with crutches and have hand mobility difficulties. The staff were very willing to assist me and answered my questions as if they were well prepared to help their customers manage. Reviewed on: 23rd January 2026

Good times

Straight to the point gets thing done quickly and very helpful bank app very easy to use Reviewed on: 23rd January 2026

Time for Fat Cats to use weight loss medication!

Not only have Lloyds closed many branches, they also introduced monthly fixed charges on all treasurers accounts for small organisations like sports clubs and they made owning a mobile phone the only way to access these accounts. Reviewed on: 23rd January 2026

Avoid Lloyds Bank

I am now actually afraid to go to my local branch to perform a banking transaction. I am virtually rugby tackled by an obnoxious jobsworth with an iPad who wants to prevent me from seeing a cashier face to face at the counter. The staff member wants me to explain in detail why I need the cashier and not the cash point or online option.. There is no privacy and if I could be setting myself up for a mugging if I say I am withdrawing a lot of cash and someone overhears. These jobsworths are have become increasingly aggressive and I was shouted at by one of them on once. I am looking to change my bank after 30 years. There is no customer service at Lloyds Bank. They want to close all of the branches to save money and clearly don’t mind losing some customers along the way. Reviewed on: 23rd January 2026

Long term customer

I’ve been a Lloyds Bank customer for over 40 years I find them ok but I wish they would offer me deals that new customers get, I think they charge lot for products such as I’overdraft fees I do have a silver current account which I think is value for money. Reviewed on: 23rd January 2026

The best bank.

I am with Lloyds from 2014 and my overall experience is very good. They are always there when you need them and also their security checks are protecting my account from hackers. Reviewed on: 22nd January 2026

Customer service

They also confirm to customer by message a payment is coming out of our account. I feel safe being. Lloyd custmer Reviewed on: 22nd January 2026

Have always been good and dependable

Have always been good and dependable Reviewed on: 22nd January 2026

The top of their game

Friendly staff and great customer service when I have had an issue. The queues could be a bit shorter and wait times in the bank though, but that is probably down to limited staff. Excellent phone manner and have helped me with a number of issues such as suspected fraud when someone was using my card details online among other things. The account itself is easy to use on the mobile app and I like that it has a number of features such as getting a bank statement sent out or being able to switch between that and my savings account so I can put money away and not be able to access it from my current account. Overall, I've been with Lloyds Bank for 15 years and I've had very limited problems, always dealt with ease and with the highest professionalism and customer care amongst the efficiency of using my card on contactless and the mobile app. They seem hot on fraud to ensure your money isn't being taken and seems to care about their customers. I will be staying loyal to them and haven't switched despite other banks offering incentives because Lloyds have proven time and time again to be the best and most reliable bank out there Reviewed on: 22nd January 2026

Do you have a different Lloyds Bank product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

FlexAccount
from Nationwide 4.46 from 976 reviews
Everyday account
from NatWest 4.52 from 2113 reviews
M Plus account
from Virgin Money 4.02 from 27 reviews

Want to see more from Lloyds Bank?

Cashback credit card
from Lloyds Bank 4.67 from 3 reviews
Travel Money
from Lloyds Bank 4.63 from 3 reviews
Student Mastercard Credit Card
from Lloyds Bank 4.61 from 7 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub