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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 3.90 (810 reviews)

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3.90

Based on 810 reviews, last reviewed 13th Oct 2026

40% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

56%

20%

10%

11%

Latest highest rating:

4

keeping money safe and secure. keeping money safe and secure. could improve the customer service times. but good bank Reviewed on: 13th October 2026

Latest lowest rating:

1

I would give 0, the staff are terrible. I would give 0, the staff are terrible, they gave me 2 options help today or put the complaint in , I said help today, they did the complete opposite ... Read more Reviewed on: 12th October 2026

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

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Lloyds Bank Classic Account reviews (810)

keeping money safe and secure.

keeping money safe and secure. could improve the customer service times. but good bank Reviewed on: 13th October 2026

Very easy to set up and easy to do everything you ne...

Very easy to set up and easy to do everything you need to do. Has an app to make it easy access. Gives great offers when spending everyday. Has additional services if needed in your financial life. Reviewed on: 13th October 2026

Thank you for making the merger between Halifax to L...

Thank you for making the merger between Halifax to Lloyds easy , for the first time my mom beat me at a digital product. Often I was selected to help her with small admin, passwords, sign up forms and the fact that this time her review was .. “it was so simple” makes me believe that Lloyds not only values their bosses but the people at the bottom too. So thank you Reviewed on: 12th October 2026

Beautiful bank with a nice logo and nice ATMs

Beautiful bank with a nice logo and nice ATMs Reviewed on: 12th October 2026

I would give 0, the staff are terrible.

I would give 0, the staff are terrible, they gave me 2 options help today or put the complaint in , I said help today, they did the complete opposite they put complaint in. I was trapped now. I was told I would get a call.. no call, all I got was an email (they said they sent a text but I have the evidence here I didn't receive the text). They keep speaking about process but they don't follow their own process. I then tried complaining and they said you can't make an complaint as it's to do with the same issue, so they basically saying you can't complain about it. Now I've been but in the same place Ive got to wait another 14 days as I keep getting told I can't make another complaint. Bearing in mind to get the initial complaint in I had to phone 3 times , twice Cut off and no complaint put in and the last time I was given 2 options and the lady did the complete opposite of what I chose. Llyods customer service is woeful the staff try their best to stop you complaining and they try their best to not contact you properly. I Keep getting told wait and wait. I honestly wouldn't recommend llyods to my worse enemy, they have affected mentally and physically, I have told them this aswell they know. Funny thing is I was only complaining about losing £10 and it ended up costing me £350 as I had to miss work and had to buy anxiety medication, but yea as long as llyods protect their own.this last couple of weeks have made me want to not be alive I've had to spend so much time and energy and llyods have down the bareee minimum each time. Reviewed on: 12th October 2026

Great service great service yes yes yes yes amazing...

Great service great service yes yes yes yes amazing service Reviewed on: 2nd September 2026

Always been helpful if I’m in a bad spot

Always been helpful if I’m in a bad spot Reviewed on: 21st August 2026

A great bank

A great bank, very easy to to bank with. Reviewed on: 20th August 2026

Really poor customer service

Up until yesterday I had nothing but good things to say about Lloyds. I changed from another high street bank eight years ago and everything had been good. However yesterday I tried to get some simple details of a transaction made in 2023. I thought this would be a simple process. How wrong I was, after spending most of the day waiting for the online chat to respond they tell me that this service is not available. What a farce. I thought they had to keep records for six years? Do better Lloyds I know you can. Reviewed on: 20th August 2026

Staff are friendly

Staff are friendly, and I am really happy with the bank application; actually, it is user-friendly Reviewed on: 18th July 2026

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