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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 4.08 (761 reviews)

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4.02

Based on 761 reviews, last reviewed 5th Sep 2025

33% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

56%

20%

11%

10%

Latest highest rating:

5

Would totally recommend Lloyds Bank Plc Excellent customer service, the staff went above and beyond to help me and really listened and empathised with my situation. They helped me feel alot... Read more Reviewed on: 5th September 2025

Latest lowest rating:

1

Easy banking happy with service bank review Easy banking happy with service been a customer for 30 years Reviewed on: 2nd April 2025

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

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Lloyds Bank Classic Account reviews (761)

Reliable Banking.

Reliable Banking. I’ve been a customer for nearly 30 years, still trying to find fault, beginning to think it’s not going to happen. Reviewed on: 2nd April 2025

Been with Lloyd's for years,not once have I had a pr...

Been with Lloyd's for years,not once have I had a problem Reviewed on: 2nd April 2025

Dedicated customer for over 20 years

Been with Lloyds for over 20 years. Very happy with their product and service. Quick to reply to any help I need whether online or by phone. Reviewed on: 2nd April 2025

Good Good Good Good Good Good Good

Good Good Good Good Good Good Good Reviewed on: 2nd April 2025

No local branch in 7 miles radius.

No local branch in 7 miles radius.restricted deposits in post offices.unhelpful customer support who don’t have proper knowledge Reviewed on: 2nd April 2025

It a bank that am always proud of in term of prompt...

It a bank that am always proud of in term of prompt service Reviewed on: 26th March 2025

Always available and up to date.

Always available and up to date. Clear and easy to use application with lots of good features Reviewed on: 22nd March 2025

Good and good and good and good and good and...

Good and good and good and good and good and good Reviewed on: 19th March 2025

Very good service

Very good service, easy to create account, app works well, pairs well with Apple Pay, good card designs, some documents could do with a little changing to make it more accessible for people .customer service is pretty good, most branch workers are very helpful and friendly. Reviewed on: 18th March 2025

Terrible Banking Experience and Poor Service

Lloyds Bank has been the worst banking experience I've ever had. Their customer service is extremely slow, and when a merchant charged me over £100 in a fraudulent direct debit that I never subscribed to, they failed to warn me and refused to refund the money. Later, without any notice or explanation, my account was suddenly closed, leaving me unable to pay my university fees on time. When I tried to resolve the issue, I was kept on hold for over an hour with no response, and even when I visited a branch, they claimed they had no information. As a student, this was devastating, as I missed an exam due to unpaid fees. Despite requesting a letter to explain the situation to my university, they refused to provide one. It took over two weeks to receive my cheque, even though they initially said it would take only seven days. Their app is also poorly developed, with delayed notifications sometimes arriving nearly a day late. This entire experience has severely impacted my academic life, and I have yet to receive any explanation regarding the closure of my account. Lloyds Bank must improve its services to prevent such issues for other customers in the future. Reviewed on: 17th March 2025

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