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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 4.06 (736 reviews)

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3.96

Based on 736 reviews, last reviewed 26th Mar 2025

2300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

54%

21%

11%

Latest highest rating:

5

It a bank that am always proud of in term of prompt... It a bank that am always proud of in term of prompt service Reviewed on: 26th March 2025

Latest lowest rating:

1

Terrible Banking Experience and Poor Service Lloyds Bank has been the worst banking experience I've ever had. Their customer service is extremely slow, and when a merchant charged me over £100 in... Read more Reviewed on: 17th March 2025

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

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Lloyds Bank Classic Account reviews (736)

I have spent a month calling them to resolve a simpl...

I have spent a month calling them to resolve a simple issue. Every time they tell me it is fixed but it is not fixed at all. Customers without a smartphone can not use their services. They claimed their app would work on a tablet device without a smartphone but it does not. So many hours wasted calling their call centres and nothing has been resolved. All of the assurances Llloyds have given me are just empty words. Reviewed on: 16th October 2024

Great Service from counter to online experience

Great Service from counter to online experience Reviewed on: 11th October 2024

Avoid at all costs.

Avoid at all costs. They will send the payment even when you tell them someone is taking the money without approval. Reviewed on: 27th September 2024

do NOT bank with LLoyds

1st - why have an automated telephone menu system that forces you answer a lot of questions only to say that customer service is only available 8am-6pm = start with that instead so the customer can hang up immediately 2nd - why close branches and have everyone do internet when you don't support internet banking 24/7 3rd - the automate systems/internet banking absolutely sucks as it does NOT fully support international mobile numbers or international trnsactions Reviewed on: 21st September 2024

What a joke of a banking company.

What a joke of a banking company. After fraudulent activity on my account I made a claim which was paid back into my account. I had to cancel my card and wait over 10 days for my new 1 to arrive. 4 weeks later they have re-debited the money stating it looks like I had involvement. Each fraudulent activity had a non-gbp transaction go along with it so was made outside of the uk. Even though I was using my card in my home town the same time these fraudulent activities were happening they still say it was me. So now apparently I can cut myself in half be in the USA and UK at the same time. The fraud department over the phone couldn't help as it was passed to the back office where the only form of contact is via email.... which they never reply to. So in a nutshell if you want your money to stay safe AVOID lloyds at all cost. If like me are already with them swith to a more reputable bank ASAP Reviewed on: 14th September 2024

Whenever I have had a problem Lloyds bank is always...

Whenever I have had a problem Lloyds bank is always there to help me Reviewed on: 4th September 2024

Trustworthy bank

Lloyds bank has always been there for any kind of financial help. There's always a solution with them. Very easy to manage the account and the customer service deserves separate appreciation. Nice and comfortable with their debit card. They are very trustworthy. Reviewed on: 23rd August 2024

Good always easy

Good always easy with Lloyds and the app is great Reviewed on: 23rd August 2024

Ok satisfied

I am satisfied, everything is easy Reviewed on: 1st August 2024

The bank for me

I am happy with this bank. I have been thinking to fine a bank in the new town we moved, and Lloyd's it is perfect for me Reviewed on: 31st July 2024

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