TSB Classic Plus Account Reviews

  Ratings based on 146 reviews       Last review 2 months ago    

TSB Classic Plus Account reviews come from people like you! With so many different current accounts now available, you can read these honest TSB Classic Plus Account reviews to find out what life as a TSB customer is really like. And remember, if you...

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TSB Classic Plus Account reviews come from people like you! With so many different current accounts now available, you can read these honest TSB Classic Plus Account reviews to find out what life as a TSB customer is really like. And remember, if you are a TSB customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of TSB Classic Plus Account reviews. Together, we can make financial services work better for everyone.

Overall Rating

Great

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TSB Review Insight

What are people saying in their reviews?

Price & Interest Rates

56% of feedback is Process related

Customer profile

Top Age Profile: 25-34

Top Channel Preference: Online

Your Classic Plus Account Reviews

146 reviews

Review TSB's Classic Plus Account now

The Spanish Bank from Hell

I tried to pay my council tax and The Spanish Bank claimed I was trying to commit fraud by doing so. They then locked my accounts and have thereby stolen £2000 from me. They are saying I must go to a branch and give them some documents that I don't ... Read more

I tried to pay my council tax and The Spanish Bank claimed I was trying to commit fraud by doing so. They then locked my accounts and have thereby stolen £2000 from me. They are saying I must go to a branch and give them some documents that I don't even possess. I can't go to a branch because I'm in a wheelchair and the nearest branch is 15 miles away, and even that one is closing down. I complained, they told me to die in a fire. I passed it to the ombudsman, they said The Spanish Bank has done nothing wrong and that they can keep my money. Now I can't pay my rent and am being threatened with eviction. The Spanish Bank knows all this and doesn't give a damn.

Reviewed on 3rd September 2021
tsbareawful's avatar
tsbareawful

Amazing service amazing staff at our branch

I've a hearing impairment. The staff at our local branch go above and beyond helping me and my wife

Reviewed on 28th August 2021
Alan Harvey's avatar
Alan Harvey

Not a lot to say really. Wish i had left when i had the chance.

As above, no help whatsoever in the current situation.

Reviewed on 11th May 2021
Simon Jeffery's avatar
Simon Jeffery

Constant logon issues on any device

Well, probably one of the worst internet bank experiences out there, that only kept me as a customer with keen interest rates. Now that's gone, so have I, as I suspect many others will.

Reviewed on 11th March 2021
Italiano's avatar
Italiano

aok 9.9

no 1 on the high street got it 9.9 good response time staff tops

Reviewed on 12th February 2021
digby's avatar
digby

tsb a total disgrace!

I’ve been to the bank I have a wasted two hours with my Internet banking which is been blocked for months he was working in the bank since I came out of the bank , not working anymore I can’t believe how do use people they survive

Reviewed on 31st December 2020
Alex cirstea's avatar
Alex cirstea

CHAPS TRANSFER FROM CLASSIC PLUS ACCOUNT TO BENEFICIARY

I PERSONALLY WENT TO TSB COVENTRY BRANCH TO MAKE A CHAPS TRANSFER OF LARGE AMOUNT FOR THE INVESTMENT ON 26TH OCTOBER 2020, WHICH WAS EXECUTED BY THE BRANCH CASHIER OVER THE COUNTER. CHAPS TRANSFER MEANS THE TRANSFER OF FUNDS MUST BE CREDITED TO THE... Read more

I PERSONALLY WENT TO TSB COVENTRY BRANCH TO MAKE A CHAPS TRANSFER OF LARGE AMOUNT FOR THE INVESTMENT ON 26TH OCTOBER 2020, WHICH WAS EXECUTED BY THE BRANCH CASHIER OVER THE COUNTER. CHAPS TRANSFER MEANS THE TRANSFER OF FUNDS MUST BE CREDITED TO THE BENEFICIARY'S ACCOUNT LATEST BY 6PM ON 26TH OCTOBER 2020. ON 27TH OCTOBER, THE BENEFICIARY INFORMED ME THAT THE FUNDS HAVE NOT BEEN CREDITED YET. I CAN NOT UNDERSTAND THAT HOW THE ELECTRONIC TRANSFER CAN GO MISSING. SINCE THEN I AM ASKING TSB BANK AS TO WHERE IS MY MONEY BY LOGGING THE QUERY WITH THEIR CUSTOMER SERVICES 3 TIMES SO FAR, WITH THE BRANCH STAFF PERSONALLY ON 28TH OCTOBER 2020, SENT EMAILS TO SENIOR MANAGEMENT OF THE BRANCH, BUT NONE OF THEM SHOWN ANY COURTESY TO UPDATE ME ABOUT MY LARGE FUND. I FEEL NOW THAT TSB BANK DON'T CARE FOR THE CUSTOMER AS ON TODAY STILL I HAVE NOT BEEN INFORMED AS TO WHERE IS MY MONEY AFTER 6 WORKING DAYS. THE BENEFICIARY HAS QUESTIONED MY INTEGRITY AS WELL. THIS STANDARD OF CUSTOMER SERVICE IS RUBBISH AND GAVE ME THE FEELING AS IF TSB BANK DO NOT CARE FOR YOUR MONEY MISSING ON THEIR PART. THE AMOUNT OF TRANSFER WAS MY PENSION. I AM ALSO PENSIONER AS WELL. BUT TSB BANK STAFF DON'T BELIEVE IN CUSTOMER CARE. AS ON TODAY I AM STILL WAITING FROM TSB TO GIVE ME THE FULL INFORMATION AS TO WHERE IS MY MONEY.

Reviewed on 2nd November 2020
ASHWIN's avatar
ASHWIN

Absolutely worst ever bank

My local branch part closed, then shut down completely... I work 6 days a week Mon to Sat, from 9-6, therefore I can't get access to any bank as the local one closed and the nearest one is over 1 hour away by car.... Tsb are too idiotic and the only... Read more

My local branch part closed, then shut down completely... I work 6 days a week Mon to Sat, from 9-6, therefore I can't get access to any bank as the local one closed and the nearest one is over 1 hour away by car.... Tsb are too idiotic and the only bank that I can't deposit cash into the post office with!!, I get a lot of cash in my work so it's hard not being able to bank it at all!, then I once got £400 taken from my account by some fraudulent activity and the bank wouldn't refund me!, absolutely the worst bank ever, I'm going with bank of Scotland now.

Reviewed on 18th October 2020
Graeme 's avatar
Graeme

Fed up

Fed up with doing online payments and it not working. Lost 2 delivery slots of this. Going to move banks.

Reviewed on 13th October 2020
Andrea Axcell's avatar
Andrea Axcell

Longstanding customer

Good customer service, overall pleased with app and ease of use.

Reviewed on 14th September 2020
Mr Rose's avatar
Mr Rose

I was robbed by my own bank

First of all I think it’s an inside job I lost over £20,000 my own bank does not want to give me the money back they tried to blame me for their own mistake someone transferred the money from my bank account to different bank account

Reviewed on 17th July 2020
Alex cirstea's avatar
Alex cirstea

Great cash incentives

The interest rate on my account was very good when I first joined, and TSB offers a good 'refer a friend's incentive. Although they had some difficulties with their online facilities a short while back, they put up their interest rates even further as... Read more

The interest rate on my account was very good when I first joined, and TSB offers a good 'refer a friend's incentive. Although they had some difficulties with their online facilities a short while back, they put up their interest rates even further as a way of repaying their customers. They also had 24 hour phone lines open and while it took a while to get through, operators answering the call were always helpful and friendly. Interest rates have gone down now, but are still better than most other current accounts.

Reviewed on 12th June 2020
Becky's avatar
Becky

Customer service support

During this current virus outbreak it has meant self isolation and big concern over how to manage financially. TSB has personally contacted me to offer any assistance they can to support me throughout this ordeal. I found the service offered... Read more

During this current virus outbreak it has meant self isolation and big concern over how to manage financially. TSB has personally contacted me to offer any assistance they can to support me throughout this ordeal. I found the service offered incredibly thoughtful and compassionate.
In particular, Edward, who is based at the Exeter TSB branch, went out of his way to assure me that I would be looked after in any way possible financially due to having disabilities. It provided great relief and I'm grateful.

Reviewed on 26th March 2020
Evelyn Lee's avatar
Evelyn Lee

Review of a classic plus account

I have banked with the TSB for 40 years or more and have never had anything to complain about. The classic plus account is marvellous as it allows you to earn interest but you can withdraw your money any time. I also like that it is operated online.

Reviewed on 5th February 2020
Jennifer Wren Turnbull's avatar
Jennifer Wren Turnbull

The only part time bank in our town. Great interest

5% on 2 x 2 accounts and the only 3 day week bank open in our town.

Reviewed on 5th February 2020
BrightwaterVilla.co.uk's avatar
BrightwaterVilla.co.uk

Easy to use

Easy to set up and get interest as well.

Reviewed on 28th January 2020
Peter's avatar
Peter

Frequent minor issues

Whilst the user experience has improved somewhat recently, it is still too often that I hit broken links and errors when banking online.

Reviewed on 24th January 2020
astrae's avatar
astrae

Very good

My experience its verry good with tsb bank thank you

Reviewed on 6th January 2020
Bita neagu's avatar
Bita neagu

Great service

Excellent service both in branch and online. Excellent app.

Reviewed on 23rd November 2019
Richard Crabb's avatar
Richard Crabb

Excellent

Great account. You get monthly interest at 3% on balances upto £1,500

Reviewed on 22nd November 2019
Neill Havers's avatar
Neill Havers