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TSB: Classic Plus Account reviews

Name: Classic Plus Account
Rating: 3.99 (173 reviews)

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3.86

Based on 173 reviews, last reviewed 27th Jan 2026

300% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

53%

23%

13%

Latest highest rating:

5

BRANCH IN TOWN (Witney) always welcoming and complet... BRANCH IN TOWN (Witney) always welcoming and complete profesional service. Reviewed on: 27th January 2026

Latest lowest rating:

1

No go zone This relates to savings too. I have 3 adult accounts with tsb. I turned 17 6 weeks ago. I can pay in, no password, no checks no problem. I try to move... Read more Reviewed on: 3rd December 2025

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About this product

The TSB Classic Plus Account is no longer on sale. View reviews for other TSB current accounts on Smart Money People.

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TSB Classic Plus Account reviews (173)

Constant logon issues on any device

Well, probably one of the worst internet bank experiences out there, that only kept me as a customer with keen interest rates. Now that's gone, so have I, as I suspect many others will. Reviewed on: 11th March 2021

aok 9.9

no 1 on the high street got it 9.9 good response time staff tops Reviewed on: 12th February 2021

tsb a total disgrace!

I’ve been to the bank I have a wasted two hours with my Internet banking which is been blocked for months he was working in the bank since I came out of the bank , not working anymore I can’t believe how do use people they survive Reviewed on: 31st December 2020

CHAPS TRANSFER FROM CLASSIC PLUS ACCOUNT TO BENEFICIARY

I PERSONALLY WENT TO TSB COVENTRY BRANCH TO MAKE A CHAPS TRANSFER OF LARGE AMOUNT FOR THE INVESTMENT ON 26TH OCTOBER 2020, WHICH WAS EXECUTED BY THE BRANCH CASHIER OVER THE COUNTER. CHAPS TRANSFER MEANS THE TRANSFER OF FUNDS MUST BE CREDITED TO THE BENEFICIARY'S ACCOUNT LATEST BY 6PM ON 26TH OCTOBER 2020. ON 27TH OCTOBER, THE BENEFICIARY INFORMED ME THAT THE FUNDS HAVE NOT BEEN CREDITED YET. I CAN NOT UNDERSTAND THAT HOW THE ELECTRONIC TRANSFER CAN GO MISSING. SINCE THEN I AM ASKING TSB BANK AS TO WHERE IS MY MONEY BY LOGGING THE QUERY WITH THEIR CUSTOMER SERVICES 3 TIMES SO FAR, WITH THE BRANCH STAFF PERSONALLY ON 28TH OCTOBER 2020, SENT EMAILS TO SENIOR MANAGEMENT OF THE BRANCH, BUT NONE OF THEM SHOWN ANY COURTESY TO UPDATE ME ABOUT MY LARGE FUND. I FEEL NOW THAT TSB BANK DON'T CARE FOR THE CUSTOMER AS ON TODAY STILL I HAVE NOT BEEN INFORMED AS TO WHERE IS MY MONEY AFTER 6 WORKING DAYS. THE BENEFICIARY HAS QUESTIONED MY INTEGRITY AS WELL. THIS STANDARD OF CUSTOMER SERVICE IS RUBBISH AND GAVE ME THE FEELING AS IF TSB BANK DO NOT CARE FOR YOUR MONEY MISSING ON THEIR PART. THE AMOUNT OF TRANSFER WAS MY PENSION. I AM ALSO PENSIONER AS WELL. BUT TSB BANK STAFF DON'T BELIEVE IN CUSTOMER CARE. AS ON TODAY I AM STILL WAITING FROM TSB TO GIVE ME THE FULL INFORMATION AS TO WHERE IS MY MONEY. Reviewed on: 2nd November 2020

Absolutely worst ever bank

My local branch part closed, then shut down completely... I work 6 days a week Mon to Sat, from 9-6, therefore I can't get access to any bank as the local one closed and the nearest one is over 1 hour away by car.... Tsb are too idiotic and the only bank that I can't deposit cash into the post office with!!, I get a lot of cash in my work so it's hard not being able to bank it at all!, then I once got £400 taken from my account by some fraudulent activity and the bank wouldn't refund me!, absolutely the worst bank ever, I'm going with bank of Scotland now. Reviewed on: 18th October 2020

Fed up

Fed up with doing online payments and it not working. Lost 2 delivery slots of this. Going to move banks. Reviewed on: 13th October 2020

Longstanding customer

Good customer service, overall pleased with app and ease of use. Reviewed on: 14th September 2020

I was robbed by my own bank

First of all I think it’s an inside job I lost over £20,000 my own bank does not want to give me the money back they tried to blame me for their own mistake someone transferred the money from my bank account to different bank account Reviewed on: 17th July 2020

Great cash incentives

The interest rate on my account was very good when I first joined, and TSB offers a good 'refer a friend's incentive. Although they had some difficulties with their online facilities a short while back, they put up their interest rates even further as a way of repaying their customers. They also had 24 hour phone lines open and while it took a while to get through, operators answering the call were always helpful and friendly. Interest rates have gone down now, but are still better than most other current accounts. Reviewed on: 12th June 2020

Customer service support

During this current virus outbreak it has meant self isolation and big concern over how to manage financially. TSB has personally contacted me to offer any assistance they can to support me throughout this ordeal. I found the service offered incredibly thoughtful and compassionate. In particular, Edward, who is based at the Exeter TSB branch, went out of his way to assure me that I would be looked after in any way possible financially due to having disabilities. It provided great relief and I'm grateful. Reviewed on: 26th March 2020

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