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Smile Bank: Current account (discontinued) reviews

Name: Current account (discontinued)
Rating: 4.50 (111 reviews)

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4.50

Based on 111 reviews, last reviewed 24th Mar 2026

83% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

59%

18%

20%

Latest highest rating:

5

Fussfree app, excellent service. 5 stars Fussfree app and online usage. Been with them since 2002 and started using the current account again after trying smile and Santander.. No contest.. s... Read more Reviewed on: 24th March 2026

Latest lowest rating:

1

Failing to provide an adequate service have been a customer for almost 25 years, and service now seems to be at the worst level in all of that time. Anything more than a nominal payment wit... Read more Reviewed on: 19th March 2024

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About this product

Smile Bank stopped offering current accounts in 2025.

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Smile Bank Current account (discontinued) reviews (111)

Fussfree app, excellent service. 5 stars

Fussfree app and online usage. Been with them since 2002 and started using the current account again after trying smile and Santander.. No contest.. smile benefits have saved my phone several times over the years as has the breakdown cover. Just too many thinks to like about the account. Reviewed on: 24th March 2026

30 years good service

I have banked with Smile / Cooperative Bank for over 30 years, without any real problems or issues. My only critiicism would be that wait times for helpline calls have got a bit longer during the last ten years, but I very rarely need that service Reviewed on: 20th March 2026

Making banking simple

Made a phone call to see if I could pay my Credit Card bill every month automatically of course you can they said, I should have done it years ago. I was on a roll so set up mobile banking, easy to do, I'm always checking my account it's so quick. Reviewed on: 13th February 2026

Smile makes me smile

Smile makes me smile; always feel well looked after Reviewed on: 26th January 2026

Good ethical bank.

Easy to use, good app, efficient website, ethical. Reviewed on: 24th January 2026

Easy and Safe

Always easy to access via app and online. Customer support is always quick and responsive too. Reviewed on: 23rd January 2026

There when I need them.

A. 250 pound overdraft is free on my Smilemore account every month. AND I love the new feature to be able to choose a future date to pay a business or a person. Smile do not bother me with advertisements but are there when needed for example Insurance queries. Great. Reviewed on: 23rd January 2026

Secure Online portal .

Online portal works perfectly, feels secure. Reviewed on: 5th April 2025

Not so easy to contact recently

They used to be very easy to contact but the last few times that I have tried to contact them I have either had to wait ages on the phone or else they tell me that they are closed. There is no ability to 'chat' with them and there is no possibility of them answering a question if it is at a weekend. Reviewed on: 9th March 2025

I'm happy with it - good service

I'm happy with it - good service Reviewed on: 3rd March 2025

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