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Smile Bank: Current Account reviews

Name: Current Account
Rating: 4.06 (110 reviews)

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4.06

Based on 110 reviews, last reviewed 20th Mar 2026

600% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

58%

18%

20%

Latest highest rating:

5

30 years good service I have banked with Smile / Cooperative Bank for over 30 years, without any real problems or issues. My only critiicism would be that wait times for he... Read more Reviewed on: 20th March 2026

Latest lowest rating:

1

Failing to provide an adequate service have been a customer for almost 25 years, and service now seems to be at the worst level in all of that time. Anything more than a nominal payment wit... Read more Reviewed on: 19th March 2024

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About this product

Smile Bank is an ethical online bank. Its Current Account doesn’t charge a monthly fee and is available for individuals and as a joint account. Every Smile Current Account comes with a £500 overdraft. Applicants must be eligible for the overdraft to open the account.

Considering opening an account with Smile Bank? Find out what existing customers have to say first. Discover the ins and outs of the account by reading the Smile Current Account reviews on Smart Money People.

Find out more about the sign-up process for this online bank. Learn how long customers have had their accounts with Smile Bank and how satisfied they are with the Current Account. Find out the pros and cons of the account and what people think of the bank’s customer service team. Make an informed decision about your new account by reading our Smile Bank Current Account reviews.

If you have a Current Account with Smile Bank, take a moment to share your experience with others. Tell us how long you’ve had your account open and whether this is your main bank account. What is your favourite feature of the account and is there anything that you feel could be improved? Have you encountered any issues with the account, and if so, how well were they resolved? Would you recommend the account to your family and friends? Whether good or bad, write an honest Smile Bank Current Account review today. Together, we can help others like you make better financial decisions.

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Smile Bank Current Account reviews (110)

30 years good service

I have banked with Smile / Cooperative Bank for over 30 years, without any real problems or issues. My only critiicism would be that wait times for helpline calls have got a bit longer during the last ten years, but I very rarely need that service Reviewed on: 20th March 2026

Making banking simple

Made a phone call to see if I could pay my Credit Card bill every month automatically of course you can they said, I should have done it years ago. I was on a roll so set up mobile banking, easy to do, I'm always checking my account it's so quick. Reviewed on: 13th February 2026

Smile makes me smile

Smile makes me smile; always feel well looked after Reviewed on: 26th January 2026

Good ethical bank.

Easy to use, good app, efficient website, ethical. Reviewed on: 24th January 2026

Easy and Safe

Always easy to access via app and online. Customer support is always quick and responsive too. Reviewed on: 23rd January 2026

There when I need them.

A. 250 pound overdraft is free on my Smilemore account every month. AND I love the new feature to be able to choose a future date to pay a business or a person. Smile do not bother me with advertisements but are there when needed for example Insurance queries. Great. Reviewed on: 23rd January 2026

Secure Online portal .

Online portal works perfectly, feels secure. Reviewed on: 5th April 2025

Not so easy to contact recently

They used to be very easy to contact but the last few times that I have tried to contact them I have either had to wait ages on the phone or else they tell me that they are closed. There is no ability to 'chat' with them and there is no possibility of them answering a question if it is at a weekend. Reviewed on: 9th March 2025

I'm happy with it - good service

I'm happy with it - good service Reviewed on: 3rd March 2025

The original internet bank.

The original internet bank...and still goid Reviewed on: 5th February 2025

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