Smile Bank: Current Account reviews

Name: Current Account
Rating: 3.84 (87 reviews)

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3.84

Based on 87 reviews, last reviewed 27th May 2023

500% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

57%

17%

22%

Latest highest rating:

4

A bank with good ethics Happy to have an account with Smile Bank. The app and online access are easy to use. Great to know they are committed to their ethical credentials. Sc... Read more Reviewed on: 6th April 2023

Latest lowest rating:

1

Not fit for purpose. Smile bank has some serious systemic issues when it comes to customer service. They do not listen to what is said to them, they do not read what has b... Read more Reviewed on: 27th May 2023

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About the Current Account

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Smile Bank Current Account reviews (87)

Not fit for purpose.

Smile bank has some serious systemic issues when it comes to customer service. They do not listen to what is said to them, they do not read what has been written to them. There are much better alternatives out there, why put up with Smile incompetence and abuse? Reviewed on: 27th May 2023

A bank with good ethics

Happy to have an account with Smile Bank. The app and online access are easy to use. Great to know they are committed to their ethical credentials. Scored 4 out of 5 because they do need to make their mobile app much more stable and reliable. Also, you still have to take too long getting through to people on their phone line. Once you speak to someone they are friendly and efficient. I particularly like the fact they avoid bombarding you with marketing and don't keep trying to sell you new products. They just focus on dealing with your query. Reviewed on: 6th April 2023

Brilliant, ethical banking

I've used Smile for decades, it's a brilliant bank where you know your money isn't being invested in damaging the world, like other banks. The customer service team are always helpful and efficient as well! Reviewed on: 5th April 2023

Great customer service

Great customer service and they really take fraud seriously, and help with any unusual transactions which they spot really quickly. Thank you. Reviewed on: 30th March 2023

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