I'm happy with it - good service

The original internet bank...and still goid

You want people to get paperless statement but you don't even have a system to provide one year statement to view online for credit card.... You want people to get paperless statement but you don't even have a system to provide one year statement to view online for credit card. Then charge a fee for statements over 6 months ago and even delay to provide documents for paid customers, one of the worst banking service i ever experience. I wont use your bank anymore. Please provide the bank statement as agreed on your term and condition. Read more Read less

I have been with Smile Bank aka Co op bank for many years. I have always found it effective adventurous, notably as the first internet... I have been with Smile Bank aka Co op bank for many years. I have always found it effective adventurous, notably as the first internet bank. Few branches I agree but the Post Office provides access to cash if needed. I sincerely hope the arrangement with the Coventry Building Society is fulfilled. The outcome will be supet ethical. Read more Read less

Ethical Bank that does not invest in arms trade or anything unethical.

Easy to use current account via a mobile app, online banking, branch and access via Post Office. Via online banking the secure messaging is efficient... Easy to use current account via a mobile app, online banking, branch and access via Post Office. Via online banking the secure messaging is efficient and convenient. The account has an automatic £500 overdraft which is helpful. Good ethical bank, part of The Co-operative Bank. Read more Read less

Smile are ethical, helpful and has good communication with customers

have been a customer for almost 25 years, and service now seems to be at the worst level in all of that time. Anything more... have been a customer for almost 25 years, and service now seems to be at the worst level in all of that time. Anything more than a nominal payment with a debit or credit card to a new or occasional payee is stopped, due to overly cautious fraud prevention controls. There are very long delays when calling customer service (an hour or more is common), and menus are unduly cumbersome to get to call handler. However, I have found call handlers are helpful and polite if you have the time and patience to wait for someone to become available. Responses from online messaging normally take days, rather than hours. App and online banking are both unreliable, with frequent and long-lasting outages, with no proper indication of timescale for availability. What were once class-leading interfaces were overtaken by competitors some time ago. Read more Read less

Probably the only visa card with cash back so it is always accepted and it is a good alternative to amex.