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Smile Bank reviews

Smile Bank Logo
Rated Good • 3.74/5

Smile Bank reviews

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Review summary

People rate this company as Good based on 109 product reviews

Average score of 3.74/5
5 star
58%
4 star
16%
3 star
2%
2 star
2%
1 star
22%
Reviews for Smile Bank have trended positively over the past 90 days

Latest positive rating

5/5

A truly Ethical Bank for the Common Good.....

I have been with Smile Bank aka Co op bank for many years. I have always found it effective adventurous, notably as the first internet... I have been with Smile Bank aka Co op bank for many years. I have always found it effective adventurous, notably as the first internet bank. Few branches I agree but the Post Office provides access to cash if needed. I sincerely hope the arrangement with the Coventry Building Society is fulfilled. The outcome will be supet ethical. Read more Read less

{"display":"Cyril Bezant","full_name":"Cyril Bezant","avatar":{"url":"\/assets\/uploads\/avatars\/users\/397497.png"}}'s avatar

Latest negative rating

1/5

credit card statement

You want people to get paperless statement but you don't even have a system to provide one year statement to view online for credit card.... You want people to get paperless statement but you don't even have a system to provide one year statement to view online for credit card. Then charge a fee for statements over 6 months ago and even delay to provide documents for paid customers, one of the worst banking service i ever experience. I wont use your bank anymore. Please provide the bank statement as agreed on your term and condition. Read more Read less

{"display":"Nok","full_name":"Nok","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Credit Cards
Nok 3rd December 2024
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About Smile Bank

Smile Bank reviews can help you to become Smart Money People by finding out what other customers have to say. Since 1999, Smile Bank has provided online banking services including credit cards and current accounts to customers throughout the UK. Smart Money People is the place for Smile Bank reviews. Read and write Smile Bank reviews today to help increase trust and transparency in financial services.

Smile Bank at a glance

Reviews for Smile Bank

Showing 11 of 109 company reviews

credit card statement

Credit Cards • 3rd December 2024

You want people to get paperless statement but you don't even have a system to provide one year statement to view online for credit card.... You want people to get paperless statement but you don't even have a system to provide one year statement to view online for credit card. Then charge a fee for statements over 6 months ago and even delay to provide documents for paid customers, one of the worst banking service i ever experience. I wont use your bank anymore. Please provide the bank statement as agreed on your term and condition. Read more Read less

{"display":"Nok","full_name":"Nok","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Nok
Rated Terrible • 1/5
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A truly Ethical Bank for the Common Good.....

Current Account • 24th May 2024

I have been with Smile Bank aka Co op bank for many years. I have always found it effective adventurous, notably as the first internet... I have been with Smile Bank aka Co op bank for many years. I have always found it effective adventurous, notably as the first internet bank. Few branches I agree but the Post Office provides access to cash if needed. I sincerely hope the arrangement with the Coventry Building Society is fulfilled. The outcome will be supet ethical. Read more Read less

{"display":"Cyril Bezant","full_name":"Cyril Bezant","avatar":{"url":"\/assets\/uploads\/avatars\/users\/397497.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Ethical Bank that does not invest in arms trade or a...

    Ethical Bank that does not invest in arms trade or anything unethical.

    {"display":"Suzy S","full_name":"Suzy S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Suzy S 13th April 2024
  • 5/5

    A bank with ethics and great digital access

    Easy to use current account via a mobile app, online banking, branch and access via Post Office. Via online banking the secure messaging is efficient... Easy to use current account via a mobile app, online banking, branch and access via Post Office. Via online banking the secure messaging is efficient and convenient. The account has an automatic £500 overdraft which is helpful. Good ethical bank, part of The Co-operative Bank. Read more Read less

    {"display":"Andrew in York","full_name":"Andrew in York","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Smile - ethical, helpful, good comms

    Smile are ethical, helpful and has good communication with customers

    {"display":"Michelle D","full_name":"Michelle D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1/5

    Failing to provide an adequate service

    have been a customer for almost 25 years, and service now seems to be at the worst level in all of that time. Anything more... have been a customer for almost 25 years, and service now seems to be at the worst level in all of that time. Anything more than a nominal payment with a debit or credit card to a new or occasional payee is stopped, due to overly cautious fraud prevention controls. There are very long delays when calling customer service (an hour or more is common), and menus are unduly cumbersome to get to call handler. However, I have found call handlers are helpful and polite if you have the time and patience to wait for someone to become available. Responses from online messaging normally take days, rather than hours. App and online banking are both unreliable, with frequent and long-lasting outages, with no proper indication of timescale for availability. What were once class-leading interfaces were overtaken by competitors some time ago. Read more Read less

    {"display":"Jonathan Bainbridge","full_name":"Jonathan Bainbridge","avatar":{"url":"\/assets\/uploads\/avatars\/users\/869832.png"}}'s avatar
  • 5/5

    Probably the only visa card with cash back so it is...

    Probably the only visa card with cash back so it is always accepted and it is a good alternative to amex.

    {"display":"Emil","full_name":"Emil","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit Cards
    Emil 17th March 2024
  • 5/5

    Very easy to transfer money to and from current acco...

    Very easy to transfer money to and from current account, accepts external payments plus it can be a joint account, it also comes with a... Very easy to transfer money to and from current account, accepts external payments plus it can be a joint account, it also comes with a cashcard. Not the best interest rate out there but these extra benefits make it worth it for me. Read more Read less

    {"display":"Emil","full_name":"Emil","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Emil 17th March 2024
  • 5/5

    Staff always polite and professional no matter how b...

    Staff always polite and professional no matter how busy they are. Great customer service, free joint account, they issue a chequebook. It meets all my... Staff always polite and professional no matter how busy they are. Great customer service, free joint account, they issue a chequebook. It meets all my banking needs and the bank has an ethical contract with customers. It ticks all my boxes when it comes to banking needs. Read more Read less

    {"display":"Emil","full_name":"Emil","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Emil 17th March 2024
  • 1/5

    35 minutes waiting on hold to Customer Services.

    35 minutes waiting on hold to Customer Services. Abysmal

    {"display":"Garfield","full_name":"Garfield","avatar":{"url":"\/assets\/uploads\/avatars\/users\/850183.png"}}'s avatar
  • 5/5

    Best of both worlds; online and branch

    Been with Smile bank as long as I can remember. Sceptical at first about online banking, but smile bank changed my mind. With the added... Been with Smile bank as long as I can remember. Sceptical at first about online banking, but smile bank changed my mind. With the added bonus of being able to use co operative bank in branch, smile cooperative gives the best of both worlds for convenience and peace of mind. The ethical banking principles we prefer are a significant reason for our choice too. Read more Read less

    {"display":"Samantha P","full_name":"Samantha P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Samantha P 26th February 2024

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