Clydesdale Bank Current Account Reviews

Proud and happy customer

I have been with this bank for almost 10 years now, they have great customer service in my local bank, always happy to help me out. When having difficulties with a payday loan company, they were more than willing to reduce my overdraft facilities,...

I have been with this bank for almost 10 years now, they have great customer service in my local bank, always happy to help me out. When having difficulties with a payday loan company, they were more than willing to reduce my overdraft facilities, cutting a good deal of the money i was owed to them.

lisa dolatowskiLevel 1

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Poor customer service/ ridiculous fraud dept

Recently changed jobs and after receiving first pay in bank they froze my account furnace to the payment from the new company being paid in euros. I have worked all over the world an been paid in multiple currencies and never had an issue. was told...

Recently changed jobs and after receiving first pay in bank they froze my account furnace to the payment from the new company being paid in euros. I have worked all over the world an been paid in multiple currencies and never had an issue. was told that I need to tell the bank who I’m working for , where my pay is coming from and for how much each month. This is bull ! And not stated in the t&c’s I was left stranded in west Africa without access to my bank ! left for days without a penny. Service centre refused to let me talk with anyone in the relative department as the do not “discuss investigations” with the customer.
I am disgusted by the way Clydesdale have treated me and feel alienated.
in the process of finding a different bank due to the lack of professionalism and pure disregard for serious issues.
was not given a time frame on when it would be resolved , simply told that I have to wait until their investigation has been completed.
Stay away from Clydesdale bank at all costs ! horrible customer service and lack of knowledge.

Alan m Level 1

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Good

No complaints

Michelle WilsonLevel 1

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Customer service issues, but a brilliant complaints department

I had serious issues switching to the Clydesdale bank. A small problem with my current account switch became a major headache due to hour-long holds on the phone, calls being dropped and being given numbers with long wait-times to call the switching...

I had serious issues switching to the Clydesdale bank. A small problem with my current account switch became a major headache due to hour-long holds on the phone, calls being dropped and being given numbers with long wait-times to call the switching team back on.

I made a formal complaint and was dealt with personally and professionally. My experience with the complaints department led me to choose to continue my switch to the Clydesdale Bank in spite of a poor experience earlier. If only all their departments could work this way!

CSLevel 1

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Closing branches

I was very happy with everything in my local branch, however this has now closed, making it very difficult to pay in cheques etc. Now there is no reason not to use the online banks which offer better deals.

Craig LamontLevel 1

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Friendly bank

Great customer service on the telephone & app is a dream.

Julie BissettLevel 1

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Feel committed, have rolling Car Loan of £21k @3.5%

Been with 53 years. Local Branch closed 10years ago.Now hole in wall.Use Telephone banking, Direct Debit & Standing Orders to control expenditure. Keep accounts in credit of 1p so no charges. Dont see any advantage in switching.

AnonymousLevel 1

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Need to catch up

No complaints but they need to improve their mobile and online apps, falling behind other banks

Rob PipeLevel 1

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Great customer satisfaction

Have had this account for over thirty years and cannot complain about any aspect of this bank. Always very helpful, remember my name and give advice when needed. Would recommend to everyone.

Elma AllanLevel 1

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Great customer satisfaction

Have had this account for over thirty years and cannot complain about you aspect of this bank. Always very helpful, remember my name and give advice when needed. Would recommend to everyone.

Elma AllanLevel 1

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Stay away, they are a joke!!!

Shocking service regarding mortgage application, clueless under informed staff, arrogant manager. Made a complain- they never replied. Complain about that (!) was told that Clydesdale doesn't have a timescale to reply for complaints. Read between...

Shocking service regarding mortgage application, clueless under informed staff, arrogant manager. Made a complain- they never replied. Complain about that (!) was told that Clydesdale doesn't have a timescale to reply for complaints. Read between the lines: " We don't care about you or your complaints". That is a statement from their website: We won’t charge you for raising a complaint. That is a sick joke!!!

Robert BrudnowskiLevel 1

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Don't move

I moved to Clydesdale bank six months ago and don't get me wrong they warn you about the high fees for missed payments and going over your account but they don't even give you until 2 to put the money in without being charged

Elaine AllisonLevel 1

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B Account is amazing!

B Account has helped me turn my life around, budgeting is so much easier and it's a simple tool to use!

C AllanLevel 1

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Poor customer service and lack of branches

Closing branches left right and centre leaving limited options for loyal customers. All in order to increase profits and cut staff

Paul MaxwellLevel 1

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Easy to maintain and keep track

I've had my current account with CB for over 5 years ow and their services are always helpful with genuine staff.

Dale DuncanLevel 1

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easy, straightforward banking

great bank, straightforward, good app to allow you instant access to keep track of your funds

AnonymousLevel 1

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Very good bank

I have been with this bank for about 10years and never had any problems with them, when I go into the branch the staff are always friendly

DDLevel 1

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Time for change

While down in England for the weekend I was short of cash and my wife contacted Clydesdale bank to transfer money from our savings account but they refused as we had only put the money in the savings account a few days earlier so left with very little...

While down in England for the weekend I was short of cash and my wife contacted Clydesdale bank to transfer money from our savings account but they refused as we had only put the money in the savings account a few days earlier so left with very little money so my weekend has been ruined, thank you Clydesdale bank! Have been with this bank for many years but will now be looking for a new bank.

Scott MullinLevel 1

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Personal touch

I needed to change my name on the account & my local branch were so friendly & personable during the process

Julie BissettLevel 1

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Great basic banking

Great bank service, always british people i speak to therefore they can understand me and what am trying to get help with

Sara-Ashley OwenLevel 1

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