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Clydesdale Bank: Current Account reviews

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3.66
Based on 61 reviews, last reviewed 3rd Apr 2023
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
49%
See only 4 star reviews
18%
See only 3 star reviews
10%
See only 2 star reviews
5%
See only 1 star reviews
18%

Latest highest rating:

5

Reliable Banking I have been with this bank for 16 years and I have never had an issue with they way they have dealt with my enquires. Reviewed on: 3rd April 2023
Sidrah Badat's avatar
Sidrah Badat

Latest lowest rating:

1

On-line banking since it switched to virgin is dire On-line banking since it switched to virgin has been dire, using either the virgin, or the old clydesdale on-line. Been waiting for 10 minutes now, t... Read more Reviewed on: 24th December 2021
Craig Dryden's avatar
Craig Dryden
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Clydesdale Bank's current accounts are now only available through Virgin Money.

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Clydesdale Bank Current Account reviews (61)

Poor customer service/ ridiculous fraud dept

1
Recently changed jobs and after receiving first pay in bank they froze my account furnace to the payment from the new company being paid in euros. I have worked all over the world an been paid in multiple currencies and never had an issue. was told that I need to tell the bank who I’m working for , where my pay is coming from and for how much each month. This is bull ! And not stated in the t&c’s I was left stranded in west Africa without access to my bank ! left for days without a penny. Service centre refused to let me talk with anyone in the relative department as the do not “discuss investigations” with the customer. I am disgusted by the way Clydesdale have treated me and feel alienated. in the process of finding a different bank due to the lack of professionalism and pure disregard for serious issues. was not given a time frame on when it would be resolved , simply told that I have to wait until their investigation has been completed. Stay away from Clydesdale bank at all costs ! horrible customer service and lack of knowledge. Reviewed on: 26th January 2018
Alan m 's avatar
Alan m

Good

4
No complaints Reviewed on: 8th November 2017
Michelle Wilson's avatar
Michelle Wilson

Customer service issues, but a brilliant complaints department

3
I had serious issues switching to the Clydesdale bank. A small problem with my current account switch became a major headache due to hour-long holds on the phone, calls being dropped and being given numbers with long wait-times to call the switching team back on. I made a formal complaint and was dealt with personally and professionally. My experience with the complaints department led me to choose to continue my switch to the Clydesdale Bank in spite of a poor experience earlier. If only all their departments could work this way! Reviewed on: 8th November 2017
CS's avatar
CS

Closing branches

3
I was very happy with everything in my local branch, however this has now closed, making it very difficult to pay in cheques etc. Now there is no reason not to use the online banks which offer better deals. Reviewed on: 8th November 2017
Craig Lamont's avatar
Craig Lamont

Friendly bank

4
Great customer service on the telephone & app is a dream. Reviewed on: 6th November 2017
Julie Bissett's avatar
Julie Bissett

Feel committed, have rolling Car Loan of £21k @3.5%

4
Been with 53 years. Local Branch closed 10years ago.Now hole in wall.Use Telephone banking, Direct Debit & Standing Orders to control expenditure. Keep accounts in credit of 1p so no charges. Dont see any advantage in switching. Reviewed on: 4th October 2017
Anonymous's avatar
Anonymous

Need to catch up

4
No complaints but they need to improve their mobile and online apps, falling behind other banks Reviewed on: 11th September 2017
Rob Pipe's avatar
Rob Pipe

Great customer satisfaction

5
Have had this account for over thirty years and cannot complain about any aspect of this bank. Always very helpful, remember my name and give advice when needed. Would recommend to everyone. Reviewed on: 24th August 2017
Elma Allan's avatar
Elma Allan

Great customer satisfaction

5
Have had this account for over thirty years and cannot complain about you aspect of this bank. Always very helpful, remember my name and give advice when needed. Would recommend to everyone. Reviewed on: 24th August 2017
Elma Allan's avatar
Elma Allan

Stay away, they are a joke!!!

1
Shocking service regarding mortgage application, clueless under informed staff, arrogant manager. Made a complain- they never replied. Complain about that (!) was told that Clydesdale doesn't have a timescale to reply for complaints. Read between the lines: " We don't care about you or your complaints". That is a statement from their website: We won’t charge you for raising a complaint. That is a sick joke!!! Reviewed on: 8th June 2017
Robert Brudnowski's avatar
Robert Brudnowski

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