Your Basic Current Account Reviews (134)
Thirty years plus banking and still happy
Over 35 yrs with the bank and always happy with the service either online or any visit to the branches. Fantastic staff contact personally or on the phone
Only the rich may enter
Not very flexible or understanding, makes little to no effort of focusing on individual needs. One broad brush that paints everyone. Very profit driven which most times leaves the individual trying to sort their finances on the sidelines as they feel...
Read moreNot very flexible or understanding, makes little to no effort of focusing on individual needs. One broad brush that paints everyone. Very profit driven which most times leaves the individual trying to sort their finances on the sidelines as they feel ignored and underappreciated. Although the online services and the banking app are very reliable and easy to use. A
Friends and approachable
Trustworthy bank, always willing to go above and beyond for the customer.
Very friendly advisors
So very attentive and makes sure that your always happy with your services thank you.
they own up to mistakes
I've complained a few times and they've dealt with it but at the end of the day it's still a bank and they are the worst.
The worst bank ever
Shocking, shoddy customer service, disinterested, rude staff, who hide behind the faceless nature of the business
best for stability
of scottish decent myself this currency keep local areas stable for such telford in fact strong stable banking is required in times of conflict
Shame they've closed our nearest branch
Always had a friendly and professional service in branch. Then they went and closed it :(
They closed our closest branch :(
Always rated out experience in branch. It may have been miles away, but as we live in a rural area it was to be expected. They were always friendly and very...
Read more Always rated out experience in branch. It may have been miles away, but as we live in a rural area it was to be expected. They were always friendly and very efficient.
Now they've closed the branch we're thinking of switching to an internet only bank despite a great 30 year relationship.
If we can only deal with RBS online, we may as well switch and get a golden Hello! from the many offers out there.
Brilliant customer service
They have always been very helpful with any inquires I have had regarding my account or any changes that have needed to be made. I also like the addition of the coin counting machine in my local branch.
Keeping it current with app
Been an RBS customer for years and love the banking app to keep up to date with activities on my current account.
Excellent mobile banking platform
I switched to RBS after many years with another bank. It was quick an easy. The main difference I've noticed is the efficiency of their mobile banking app and their security. Every time a try to make a purchase online there are a few security measures...
Read moreI switched to RBS after many years with another bank. It was quick an easy. The main difference I've noticed is the efficiency of their mobile banking app and their security. Every time a try to make a purchase online there are a few security measures in place which I really appreciate. I lost my bank card a month a they replaced it really quickly. However the main benefit is that the transactions display on my mobile banking app is instantaneous, so I know exactly how much money is in my account (via the pending feature) at any given time. Shame that they are having to close branches all over the UK but that's the price you for digitisation. Overall, I'm really happy with RBS.
Amazing mobile app - Love it!
the mobile app for my RBS account is amazing. There are so many new features this year and the app is way better than my Barclays one
Not Good
I have been with RBS for 40 years but I am now moving my accounts. Their phone banking is terrible and this combined with branch closures means I no longer want to be a customer. My nearest branch of RBS is now 20 miles away and although there is a...
Read moreI have been with RBS for 40 years but I am now moving my accounts. Their phone banking is terrible and this combined with branch closures means I no longer want to be a customer. My nearest branch of RBS is now 20 miles away and although there is a closer NatWest I vehemently dislike their business model.
