Voting in the Insurance Choice Awards 2023 is open! Vote here

RBS: Basic Current Account reviews

Name: Basic Current Account
Rating: 4.16 (213 reviews)

View other RBS products

4.16

Based on 213 reviews, last reviewed 29th Aug 2023

88% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

62%

14%

Latest highest rating:

5

Bank of Mum Very friendly staff, very polite on line and in bank, outdoor not do enough for you Reviewed on: 29th August 2023

Latest lowest rating:

1

£200 Switch offer complete joke I made the switch and was expecting £200 to be in my account within 7 calendar days in accordance complaint RBS swith offer terms and conditions. I... Read more Reviewed on: 9th August 2023

Read all reviews Write a review

About the Basic Current Account

RBS Basic Current Account reviews come from people like you! With so many different current accounts now available, you can read these honest RBS Basic Current Account reviews to find out what life as a RBS customer is really like. And remember, if you are a RBS customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of RBS Basic Current Account reviews. Together, we can make financial services work better for everyone.

Review RBS: Basic Current Account now

Help others make smarter decisions by sharing your own experience.

Write a review

RBS Basic Current Account reviews (213)

Bank of Mum

Very friendly staff, very polite on line and in bank, outdoor not do enough for you Reviewed on: 29th August 2023

£200 Switch offer complete joke

I made the switch and was expecting £200 to be in my account within 7 calendar days in accordance complaint RBS swith offer terms and conditions. I met all criterias and it is now well over 7 calendar days and nothing has come through. Called RBS customer service couple of times and was told, yes i have met all criterias and they don't understand why the £200 has not been paid. Then told my only way to reach out to the switch team was via the app CORA. 2 days on no reply from Cora. RBS were very fast for the switch over but now they don't want to know me or the £200 offer. If a business states 7 calendar days and they don't meet this promise, then does it matter if they take a day, week, month or a year? The 'within 7 calendar days' criteria hasn't been fulfilled by RBS. They failed. I've complained but no confirmation or acknowledgement of my complaint. I am regretting it now... So called 'CORA' is a complete joke. Communication overall very poor. Majority of staff not so friendly. Reviewed on: 9th August 2023

Shocking service

I have tried to purchase a vehicle. RBS made it so difficult with regard to ‘capping’ the transferable amount that I missed the collection date. This is MY money, not yours. You do not have the right to stop me from using my OWN money to make a purchase. I will be switching banks on the back of this. Reviewed on: 15th July 2023

Great Bank

I have held my account for over 10 years with RBS and always had great customer service and the app lets me do everything I need from the convenience of my own home Reviewed on: 1st June 2023

Showing 4 of 213

Do you have a different RBS product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

There's still more to see!

RBS has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View more news and guides

No results found

Compare

Products

Companies

Articles