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RBS: Basic Current Account reviews

Name: Basic Current Account
Rating: 4.12 (237 reviews)

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4.04

Based on 237 reviews, last reviewed 2nd Apr 2025

700% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

61%

14%

10%

Latest highest rating:

5

Very happy with RBS service. Very happy with RBS service. Offered a customer health check a few years ago which helped get me the right accounts for me. Only negative is the closi... Read more Reviewed on: 2nd April 2025

Latest lowest rating:

1

Want to be an internet bank so after 250 or so years... Want to be an internet bank so after 250 or so years decided that they don’t need branches Reviewed on: 24th October 2024

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About this product

RBS Basic Current Account reviews come from people like you! With so many different current accounts now available, you can read these honest RBS Basic Current Account reviews to find out what life as a RBS customer is really like. And remember, if you are a RBS customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of RBS Basic Current Account reviews. Together, we can make financial services work better for everyone.

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RBS Basic Current Account reviews (237)

GOOD

HELPFUL AND GOOD CURRENT ACCOUNT Reviewed on: 11th April 2023

Okay bank but could do better

my experience with rbs is mostly positive only negatives are with some of the recent price changes. Reviewed on: 10th April 2023

Voting rbs

Online banking is fast and simple. Security check is 10 out of 10. Fraudulent Transactions, I get a call or a message on them. Very happy with their service. Reviewed on: 5th April 2023

Great customer service

We are with RBS bank for almost 16 years. And we always receive the best customer service every time. Reviewed on: 5th April 2023

Royal Bank of Scotland

After 50 plus years as a customer ,of high networth, RBS have ignored at least 15 emails I have sent, I am in California on holiday and they have been told this MANY times but they continually tell me they are sending acitvation codes, despite me telling them I am in USA, WHY?????? I need access to my account to buy medication but they ignore this!!!!! I had a heart attack 3 weeks ago and they STILL ignore me!!! Pathetic!! John Mc Dade Reviewed on: 31st March 2023

Extra Secure

RBS has more security features than most other banks I have done business with. I feel my money is safe with them. Reviewed on: 30th March 2023

Responsible Bank

Been a customer for 58 years always been treated well and bank has helped me over the years. Reviewed on: 30th March 2023

Simple setup

Simple and fast to setup the account with RBS online. Reviewed on: 29th March 2023

Good retail bank for Scottish customers

Within England, RBS is an amalgamation of several banks, such as William's & Glynn's. Why not migrate RBS's retail customers to NatWest, which still has some local high-street branches where staff can handle transactions that require face to face contact. Reviewed on: 22nd March 2023

Extremely happy with support

Needing help not good with social media and Cora helped so grearful Cheryle Reviewed on: 20th March 2023

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