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RBS: Basic Current Account reviews

Name: Basic Current Account
Rating: 4.13 (239 reviews)

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4.06

Based on 239 reviews, last reviewed 17th Apr 2025

900% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

62%

13%

10%

Latest highest rating:

5

Helpful and polite staff, Helpful and polite staff, excellent guidance, solving issues as soon as possible, great welcoming, great mobile banking service Reviewed on: 17th April 2025

Latest lowest rating:

1

Want to be an internet bank so after 250 or so years... Want to be an internet bank so after 250 or so years decided that they don’t need branches Reviewed on: 24th October 2024

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About this product

RBS Basic Current Account reviews come from people like you! With so many different current accounts now available, you can read these honest RBS Basic Current Account reviews to find out what life as a RBS customer is really like. And remember, if you are a RBS customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of RBS Basic Current Account reviews. Together, we can make financial services work better for everyone.

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RBS Basic Current Account reviews (239)

Always helpful

A friend who worked for a rival bank pointed me toward RBS more than 15 years ago when I was looking at decent mortgage deals and I have never looked back. The current account is excellent and I use the online banking every day. Reviewed on: 12th February 2017

No Perks, Bad Service

It took me ages to set up my account. The Bank manager made me return to my boss. My letter from work was addressed to 'the bank manager' and had to be changed to 'the Royal Bank of Scotland' otherwise the account could not be setup. Ridiculous!! Reviewed on: 10th February 2017

Great British bank with trustworthy reputation

I often call phone banking to check my account details, query direct debits and transfer payments. I'm a bit of technophobe and still like to talk to a friendly staff member. I love the courteous, polite, friendly and helpful staff that works at RBOS. Reviewed on: 7th February 2017

Great all round advice-brilliant friendly service!

Great helpful knowledgeable staff - always smiling,great service from helping update contact details,highlighting services available, and undertaking account activities. No problems and have been banking with them for years-great local access,simple clear understanding of account info and services- limited jargon and enjoy the personable service,not faceless like other banks!love the staff and accessibility and service at my local branch thanks! Reviewed on: 6th February 2017

Rbs mortgage, helpful staff smooth process

Rbs, were Tanya when I purchased my first property Reviewed on: 4th February 2017

All I could need

Find their online banking and mobile very useful and easy to use, Transferring money, cancelling direct debits etc. Good helpful service online, phone or face to face. Reviewed on: 3rd February 2017

fantastic service

My rbs basic account is really good and easy to manage thanks to rbs , when i opened my account i did not have to leave my house everything was done on line and through the post . There website and phone app is easy to use Reviewed on: 18th February 2016

Basic

The RBS Basic current account is a great account if it's your first, you get everything you'd expect from a basic account, card, PIN, Online and Telephone banking and you can set up direct debits and standing orders and its free. The things you don't get with it is a chequebook or overdraft facility. Reviewed on: 12th February 2016

GOOD BENEFITS FOR YOUNG FAMILIES

The registration process ran smoothly. The Royal Bank of Scotland could not have been more helpful and bent over backwards to meet my needs. Various promotions were offered which encouraged me to register for the product. We were looking for a basic bank account for our 14 year old daughter and this one was perfect. Would highly recommend as it really is a great product for someone looking for their first bank account. Reviewed on: 28th April 2015

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