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RBS: Basic Current Account reviews

Name: Basic Current Account
Rating: 4.13 (239 reviews)

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4.06

Based on 239 reviews, last reviewed 17th Apr 2025

33% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

62%

13%

10%

Latest highest rating:

5

Helpful and polite staff, Helpful and polite staff, excellent guidance, solving issues as soon as possible, great welcoming, great mobile banking service Reviewed on: 17th April 2025

Latest lowest rating:

1

Want to be an internet bank so after 250 or so years... Want to be an internet bank so after 250 or so years decided that they don’t need branches Reviewed on: 24th October 2024

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About this product

RBS Basic Current Account reviews come from people like you! With so many different current accounts now available, you can read these honest RBS Basic Current Account reviews to find out what life as a RBS customer is really like. And remember, if you are a RBS customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of RBS Basic Current Account reviews. Together, we can make financial services work better for everyone.

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RBS Basic Current Account reviews (239)

CASHFLOW PROBLEM

I RECENTLY HAD A CASH FLOW PROBLEM,AND AT THE TIME,THE BANK WAS MY LAST HOPE.THEY,SORTED THINGS OUT FOR ME,THERE AND THEN,NO HASSLE.VERY HELPFUL AND COURTIOUS SERVICE. Reviewed on: 21st July 2017

Poor rewards

Rbs was good pre banking crash. They now offer the least incentive to bank with them but they do have very good customer service Reviewed on: 30th May 2017

love this bank

this is a great bank have never had any bother and when i need help they have allways fixed it instantly Reviewed on: 19th April 2017

Great bank

Efficient service processing loan request Reviewed on: 13th April 2017

Customer Service

Amazing customer service, always friendly and personable Reviewed on: 4th April 2017

Suppose it's not a bad current account

... but the interest is awful and they fairly consistently change the T&Cs as it suits them. I'd probably feel much better about my bank, where it not for the fact that they technically owe me, as a taxpayer, several tens of thousands of pounds after their bailout. Reviewed on: 4th April 2017

Loads of benefits

People might be put of with the £18 monthly fee, however, the benefits of travel insurance, breakdown cover and mobile phone insurance plus loads more, soon make you forget about the monthly fee! Reviewed on: 4th April 2017

Banking App is Brilliant

I find the banking app so helpful in keeping up to date with my everyday banking transactions. Reviewed on: 12th February 2017

Easy to access and friendly service.

Is well managed, easily accessible and has a variety of ways to access my money. When in branch that staff are always approachable and helpful. I can check my money at anytime from anywhere, which makes life so much easier. Reviewed on: 12th February 2017

friendly staff but a bland atmosphere in branch

the branch in Bury Greater Manchester is very bland with a lot of wasted space. Also the new cash machines do not allow deposits which is very inconvenient!! Reviewed on: 12th February 2017

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