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Racheal

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All reviews (6)

Review of the StepChange, Debt advice:

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The customer service staff are really helpful and em...

The customer service staff are really helpful and empathetic. They work hard to help you get the right budget. you have to review your budget each year, which is a bit annoying. Reviewed on: 6th May 2026

Review of the StepChange, Debt advice:

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Nearly lost my current account

I had one plan and had an amazing experience, my initial plan was cancelled after an few years, and a whole new plan started. Stepchange included my current account and I nearly lost my bank account. I immediately had to pay my £700 overdraft to prevent my account being closed. I found this very stressful. Reviewed on: 23rd May 2025

Review of the StepChange, Debt advice:

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StepChange helped me agree a debt payment plan with...

StepChange helped me agree a debt payment plan with two banks. They have been helpful and supportive. Their staff are lovely and make you feel at ease when you call. I receive regular comms from them. They are a superb charity. Reviewed on: 6th May 2024

Review of the CAF Bank, Current Account:

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Worse bank ever

I have just written a glowing review about my 20+ year experience of personal banking with RBS. I now want to talk about CAF Bank who were recommended to us by the Charity Commission, if it was not a hugely complicated task to change my charity bank account, myself and the trustees would have done so months ago. CAF have military style security systems in place...if you fail security questions they cut the call and insist you ring back. The staff are rude and condescending...I actually feel nervous calling them, for fear they think I'm not who I say I am. They have recently started charging us for the privilege of using their terrible service and they have restricted access to online banking in Sri Lanka, where my charity works! If I could turn back the clock I would never have signed up with CAF, but due to having trustees/signatories around the world - switching accounts is too complicated. Stay well clear of CAF. Reviewed on: 23rd September 2017

Review of the RBS, Select current account:

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Flexible, helpful, local

I've banked with RBS since my University 'overdraft' days....that's over 20 years! I've also got an account with Santander, Barclaycard and my husband is with HSBC (who are such a corporate super bank with terrible customer care). Despite me living in Sri Lanka my RBS branch is in a local town in Lancashire. Staff are friendly, helpful, they go the extra mile and make you feel like your custom and satisfaction does really matter. I rarely hear good comments about banks these days, but I am very happy with RBS and I would highly recommend them. Reviewed on: 23rd September 2017

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