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RBS: Basic Current Account reviews

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4.09
Based on 240 reviews, last reviewed 13th Jun 2025
90% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
62%
See only 4 star reviews
13%
See only 3 star reviews
10%
See only 2 star reviews
7%
See only 1 star reviews
8%

Latest highest rating:

5

RBS Mobile Banking App is Superb! RBS Basic current account has a mobile banking app that is modern and user friendly. Reviewed on: 13th June 2025
Gregory M's avatar
Gregory M

Latest lowest rating:

1

Want to be an internet bank so after 250 or so years... Want to be an internet bank so after 250 or so years decided that they don’t need branches Reviewed on: 24th October 2024
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Old Git
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About this product

RBS Basic Current Account reviews come from people like you! With so many different current accounts now available, you can read these honest RBS Basic Current Account reviews to find out what life as a RBS customer is really like. And remember, if you are a RBS customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of RBS Basic Current Account reviews. Together, we can make financial services work better for everyone.

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RBS Basic Current Account reviews (240)

Some Good Perks

3
They have some good perks such as TasteCard which I do find useful. The customer service is not great though Reviewed on: 7th November 2017
Emma Joned's avatar
Emma Joned

Good customer service

5
Still have High Street branches with a customer service desk for instant answers to any queries, with a good appointment service for more in-depth meetings. Reviewed on: 6th November 2017
Denise Cop's avatar
Denise Cop

39 years and counting

5
I have been with this bank all my working life. Best customer service ever :D Reviewed on: 6th November 2017
Marion Weir's avatar
Marion Weir

Would rather do anything than serve you

3
For a company that promotes itself as being at the centre of the community, every time I go to any of their branches there are huge queues with only one or two tellers working but they always seem to have somebody available to walk up and down the queue asking you to use the self service machine or use online banking. I receive no benefits from my current account so I at least expect some human interaction. Reviewed on: 6th November 2017
Angela McLean's avatar
Angela McLean

No nonsense

4
No frills current account does what it should no hidden extras Great on line banking app Reviewed on: 6th November 2017
Sandra Chadwick's avatar
Sandra Chadwick

Positive Experience

5
I've banked with RBS for many, many years and have never had any issues with them. I have a current account and 2 savings accounts. I use the mobile banking app which is fabulous! Reviewed on: 6th November 2017
Lorraine Allan's avatar
Lorraine Allan

Alteration to joint account

1
My disabled wife is unable to hold a pen to sign the documentation for her name to be removed from our joint account.. My telephone inquiry baffled the Agent so was offered a time slot for my Branch to ring me next day. I waited in but no one rang and when I visited my Branch, there was no apology or explanation for the broken promise of a call and I was told bluntly, "We cannot help you. You are stuck with a joint account." No further advice was forthcoming. so I am closing the account and changing banks. Reviewed on: 4th November 2017
Robert Smith's avatar
Robert Smith

Mainly Excellent

4
Really friendly staff and it is generally really easy to set up accounts, especially my savings account. The only problem I ever had was when I changed to a student account and I didn't receive my new debit card, but when I told them they sent it right away. I'd highly recommend this bank to anyone. Reviewed on: 26th September 2017
Sophie Guile's avatar
Sophie Guile

Flexible, helpful, local

5
I've banked with RBS since my University 'overdraft' days....that's over 20 years! I've also got an account with Santander, Barclaycard and my husband is with HSBC (who are such a corporate super bank with terrible customer care). Despite me living in Sri Lanka my RBS branch is in a local town in Lancashire. Staff are friendly, helpful, they go the extra mile and make you feel like your custom and satisfaction does really matter. I rarely hear good comments about banks these days, but I am very happy with RBS and I would highly recommend them. Reviewed on: 23rd September 2017
Racheal's avatar
Racheal

Simple to use hassle free

5
Great friendly service quick reliable Reviewed on: 23rd August 2017
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Andrew cairns

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