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RBS: Select current account reviews

Name: Select current account
Rating: 4.12 (241 reviews)

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4.05

Based on 241 reviews, last reviewed 8th Aug 2025

75% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

61%

13%

10%

Latest highest rating:

5

RBS Mobile Banking App is Superb! RBS Basic current account has a mobile banking app that is modern and user friendly. Reviewed on: 13th June 2025

Latest lowest rating:

1

totally disgusted at the attitude of staff when i wa... totally disgusted at the attitude of staff when i was reporting a death!disgrace!so unhelpful.seemed as though he wanted to make life even harder for ... Read more Reviewed on: 8th August 2025

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About this product

The RBS Select current account is a basic account for everyday banking.

Account holders can access RBS’ mobile banking app which has a range of money management features and built-in credit score checker. The Select account is compatible with Apple Pay and Google Pay and has the option for an arranged overdraft.

RBS Select account reviews help you find out what it’s really like to be a customer. If you’ve used RBS before, you can also leave a review and share your experience.

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RBS Select current account reviews (241)

RBS current account

Great bank account, easy to set up, easy online banking facility, Reviewed on: 7th November 2017

Some Good Perks

They have some good perks such as TasteCard which I do find useful. The customer service is not great though Reviewed on: 7th November 2017

Good customer service

Still have High Street branches with a customer service desk for instant answers to any queries, with a good appointment service for more in-depth meetings. Reviewed on: 6th November 2017

39 years and counting

I have been with this bank all my working life. Best customer service ever :D Reviewed on: 6th November 2017

Would rather do anything than serve you

For a company that promotes itself as being at the centre of the community, every time I go to any of their branches there are huge queues with only one or two tellers working but they always seem to have somebody available to walk up and down the queue asking you to use the self service machine or use online banking. I receive no benefits from my current account so I at least expect some human interaction. Reviewed on: 6th November 2017

No nonsense

No frills current account does what it should no hidden extras Great on line banking app Reviewed on: 6th November 2017

Positive Experience

I've banked with RBS for many, many years and have never had any issues with them. I have a current account and 2 savings accounts. I use the mobile banking app which is fabulous! Reviewed on: 6th November 2017

Alteration to joint account

My disabled wife is unable to hold a pen to sign the documentation for her name to be removed from our joint account.. My telephone inquiry baffled the Agent so was offered a time slot for my Branch to ring me next day. I waited in but no one rang and when I visited my Branch, there was no apology or explanation for the broken promise of a call and I was told bluntly, "We cannot help you. You are stuck with a joint account." No further advice was forthcoming. so I am closing the account and changing banks. Reviewed on: 4th November 2017

Mainly Excellent

Really friendly staff and it is generally really easy to set up accounts, especially my savings account. The only problem I ever had was when I changed to a student account and I didn't receive my new debit card, but when I told them they sent it right away. I'd highly recommend this bank to anyone. Reviewed on: 26th September 2017

Flexible, helpful, local

I've banked with RBS since my University 'overdraft' days....that's over 20 years! I've also got an account with Santander, Barclaycard and my husband is with HSBC (who are such a corporate super bank with terrible customer care). Despite me living in Sri Lanka my RBS branch is in a local town in Lancashire. Staff are friendly, helpful, they go the extra mile and make you feel like your custom and satisfaction does really matter. I rarely hear good comments about banks these days, but I am very happy with RBS and I would highly recommend them. Reviewed on: 23rd September 2017

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