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RBS: Basic Current Account reviews

Name: Basic Current Account
Rating: 4.1 (228 reviews)

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3.93

Based on 228 reviews, last reviewed 10th Nov 2024

200% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

60%

14%

10%

Latest highest rating:

5

Scammed.. Received a text from rbs telling us of fraudulent activity on our current account.Attempted to contact fraud on three occasions.On each occasion conta... Read more Reviewed on: 10th November 2024

Latest lowest rating:

1

Want to be an internet bank so after 250 or so years... Want to be an internet bank so after 250 or so years decided that they don’t need branches Reviewed on: 24th October 2024

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About this product

RBS Basic Current Account reviews come from people like you! With so many different current accounts now available, you can read these honest RBS Basic Current Account reviews to find out what life as a RBS customer is really like. And remember, if you are a RBS customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of RBS Basic Current Account reviews. Together, we can make financial services work better for everyone.

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RBS Basic Current Account reviews (228)

39 years and counting

I have been with this bank all my working life. Best customer service ever :D Reviewed on: 6th November 2017

Would rather do anything than serve you

For a company that promotes itself as being at the centre of the community, every time I go to any of their branches there are huge queues with only one or two tellers working but they always seem to have somebody available to walk up and down the queue asking you to use the self service machine or use online banking. I receive no benefits from my current account so I at least expect some human interaction. Reviewed on: 6th November 2017

No nonsense

No frills current account does what it should no hidden extras Great on line banking app Reviewed on: 6th November 2017

Positive Experience

I've banked with RBS for many, many years and have never had any issues with them. I have a current account and 2 savings accounts. I use the mobile banking app which is fabulous! Reviewed on: 6th November 2017

Alteration to joint account

My disabled wife is unable to hold a pen to sign the documentation for her name to be removed from our joint account.. My telephone inquiry baffled the Agent so was offered a time slot for my Branch to ring me next day. I waited in but no one rang and when I visited my Branch, there was no apology or explanation for the broken promise of a call and I was told bluntly, "We cannot help you. You are stuck with a joint account." No further advice was forthcoming. so I am closing the account and changing banks. Reviewed on: 4th November 2017

Mainly Excellent

Really friendly staff and it is generally really easy to set up accounts, especially my savings account. The only problem I ever had was when I changed to a student account and I didn't receive my new debit card, but when I told them they sent it right away. I'd highly recommend this bank to anyone. Reviewed on: 26th September 2017

Flexible, helpful, local

I've banked with RBS since my University 'overdraft' days....that's over 20 years! I've also got an account with Santander, Barclaycard and my husband is with HSBC (who are such a corporate super bank with terrible customer care). Despite me living in Sri Lanka my RBS branch is in a local town in Lancashire. Staff are friendly, helpful, they go the extra mile and make you feel like your custom and satisfaction does really matter. I rarely hear good comments about banks these days, but I am very happy with RBS and I would highly recommend them. Reviewed on: 23rd September 2017

Simple to use hassle free

Great friendly service quick reliable Reviewed on: 23rd August 2017

Good current account with premium

Phone and travel insurance includend in my 12£ current silver account that pay it of it self thanks to the 3% cashback you get with your DD. Reviewed on: 21st July 2017

CASHFLOW PROBLEM

I RECENTLY HAD A CASH FLOW PROBLEM,AND AT THE TIME,THE BANK WAS MY LAST HOPE.THEY,SORTED THINGS OUT FOR ME,THERE AND THEN,NO HASSLE.VERY HELPFUL AND COURTIOUS SERVICE. Reviewed on: 21st July 2017

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