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RBS: Select current account reviews

Name: Select current account
Rating: 4.12 (241 reviews)

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4.05

Based on 241 reviews, last reviewed 8th Aug 2025

75% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

61%

13%

10%

Latest highest rating:

5

RBS Mobile Banking App is Superb! RBS Basic current account has a mobile banking app that is modern and user friendly. Reviewed on: 13th June 2025

Latest lowest rating:

1

totally disgusted at the attitude of staff when i wa... totally disgusted at the attitude of staff when i was reporting a death!disgrace!so unhelpful.seemed as though he wanted to make life even harder for ... Read more Reviewed on: 8th August 2025

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About this product

The RBS Select current account is a basic account for everyday banking.

Account holders can access RBS’ mobile banking app which has a range of money management features and built-in credit score checker. The Select account is compatible with Apple Pay and Google Pay and has the option for an arranged overdraft.

RBS Select account reviews help you find out what it’s really like to be a customer. If you’ve used RBS before, you can also leave a review and share your experience.

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RBS Select current account reviews (241)

In branch the staff are slow, I like the app.

Whenever I have to go into the bank I dread it. It is slow impersonal and the layout makes it not very private. I tend to use the app which is quick and easy. Reviewed on: 5th February 2018

Never had any problems

Never had any issues. Good bank. Reviewed on: 5th February 2018

Easy peasy

How easy and straightforward to set up and customer service are amazing at helping with any problems Reviewed on: 2nd February 2018

Great Bank

Great bank who are friendly and always there to help Reviewed on: 20th January 2018

Not remotely interested in customer needs. Driven by profit and greed.

RBS have closed our branch, the main branch in the next village and even taken away their cash machines. As we have no post office, I can only withdraw money from 'cashback'. It's a disgrace...our local shops run out of cash because no-one has access to a cash machine...so they limit the cashback facility to £20. How they are able to legally inflict this on rural customers is beyond belief. Reviewed on: 9th January 2018

very fair with charges and great key account

Overall very pleased with current account, fair with the overdraft facility, doesnt load up charges for failed payments and a useful key account feature to separate direct debit payments to try and simplify money management Reviewed on: 7th January 2018

RBS not as bad as many make out

Banked with RBS for 20 years, had no problems with them, professional, polite, good customer service. Informative when asked questions with regards to saving accounts and ISAs. Branches are in convenient locations for me, with parking which is a big plus. I had problems with my credit card (wrong pin inserted at the cash machine), their fraud department rang me straight away to ask if i had my card with me, asking if it had been stolen, lost etc. Impressive. Reviewed on: 3rd January 2018

Moving further away than ever

Our branch is already not able to provide all the services of larger banks and is now scheduled to close. While our current account fulfills many of our needs, not being able to have that personal touch is a loss for us. Reviewed on: 1st January 2018

Brilliant

Been with RBS for over 40 years and always had brilliant service Reviewed on: 1st January 2018

super service

super service, fast and reliable service Reviewed on: 31st December 2017

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