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RBS: Basic Current Account reviews

Name: Basic Current Account
Rating: 4.13 (240 reviews)

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4.09

Based on 240 reviews, last reviewed 13th Jun 2025

90% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

62%

13%

10%

Latest highest rating:

5

RBS Mobile Banking App is Superb! RBS Basic current account has a mobile banking app that is modern and user friendly. Reviewed on: 13th June 2025

Latest lowest rating:

1

Want to be an internet bank so after 250 or so years... Want to be an internet bank so after 250 or so years decided that they don’t need branches Reviewed on: 24th October 2024

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About this product

RBS Basic Current Account reviews come from people like you! With so many different current accounts now available, you can read these honest RBS Basic Current Account reviews to find out what life as a RBS customer is really like. And remember, if you are a RBS customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of RBS Basic Current Account reviews. Together, we can make financial services work better for everyone.

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RBS Basic Current Account reviews (240)

Never had any problems

Never had any issues. Good bank. Reviewed on: 5th February 2018

Easy peasy

How easy and straightforward to set up and customer service are amazing at helping with any problems Reviewed on: 2nd February 2018

Great Bank

Great bank who are friendly and always there to help Reviewed on: 20th January 2018

Not remotely interested in customer needs. Driven by profit and greed.

RBS have closed our branch, the main branch in the next village and even taken away their cash machines. As we have no post office, I can only withdraw money from 'cashback'. It's a disgrace...our local shops run out of cash because no-one has access to a cash machine...so they limit the cashback facility to £20. How they are able to legally inflict this on rural customers is beyond belief. Reviewed on: 9th January 2018

very fair with charges and great key account

Overall very pleased with current account, fair with the overdraft facility, doesnt load up charges for failed payments and a useful key account feature to separate direct debit payments to try and simplify money management Reviewed on: 7th January 2018

RBS not as bad as many make out

Banked with RBS for 20 years, had no problems with them, professional, polite, good customer service. Informative when asked questions with regards to saving accounts and ISAs. Branches are in convenient locations for me, with parking which is a big plus. I had problems with my credit card (wrong pin inserted at the cash machine), their fraud department rang me straight away to ask if i had my card with me, asking if it had been stolen, lost etc. Impressive. Reviewed on: 3rd January 2018

Moving further away than ever

Our branch is already not able to provide all the services of larger banks and is now scheduled to close. While our current account fulfills many of our needs, not being able to have that personal touch is a loss for us. Reviewed on: 1st January 2018

Brilliant

Been with RBS for over 40 years and always had brilliant service Reviewed on: 1st January 2018

super service

super service, fast and reliable service Reviewed on: 31st December 2017

Not the best

My local branch is closing so i will have to close my account and take my business elsewhere. if they showed more interest in the local communities they would have more chance of remaining open Reviewed on: 31st December 2017

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