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TSB: Classic Plus Account reviews

Name: Classic Plus Account
Rating: 3.87 (179 reviews)

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3.87

Based on 179 reviews, last reviewed 19th Apr 2026

600% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

53%

22%

13%

Latest highest rating:

5

Very helpful and efficient customer service. Very helpful and efficient customer service. Reviewed on: 17th April 2026

Latest lowest rating:

1

Very little to no value After 15 years with the bank, a healthy financial situation built from the ground up (and being myself a Senior worker in the Finance industry) and th... Read more Reviewed on: 19th April 2026

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About this product

The TSB Classic Plus Account is no longer on sale. View reviews for other TSB current accounts on Smart Money People.

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TSB Classic Plus Account reviews (179)

Safe and efficient

Very well organized banking system Reviewed on: 28th February 2023

Great account

I've had this account for years without a single problem Reviewed on: 28th February 2023

Reduced service

I have been with TSB for many, many years and while I get on well with the app and find their Internet banking quite intuitive there are several reasons why I have started to look into competitors. The closure of branches including city center ones have left me with a 50-60 mile round trip if I need in branch support. Frequent international travel has cost me dearly with charges for overseas transactions (I've moved to Starling for this reason) And finally, appalling ISA rates means I've removed around 30k from my savings with TSB and opted for premium bonds instead! Reviewed on: 28th February 2023

Account

TSB is a good bank. They have good fraud protection Reviewed on: 28th February 2023

Great bank

Excellent easy to use bank account, no interest earned but app very easy to use Reviewed on: 20th February 2023

Very poor customer service and intrusive staff.

TSB Pype Hayes Branch. Went in to withdraw money from my account, only to be asked repeatedly what was I using the money for? Told them I was having building work completed and needed to pay for the work. The older male member of staff who was working on another counter then got involved in the conversation and told me cash jobs are tax avoidance and effects the funding for ambulance's? I couldn't believe what I was hearing, so rude and unnecessary, he was only presuming. I was then asked in a loud voice "How did I want my money?" What about the people listening behind me, what about security? A totally worrying experience that has made me and my family move to another bank. I only use TSB for a couple of direct debits now and nothing else. A really shocking experience. Reviewed on: 16th February 2023

The worse bank ever

This is the worse bank like ever the app is always down and never works which mqkes it pretty damn useless then to report a fraudulent claim you have to go through this system of going on line trying to understand which part you need to do then it wipes it off so you start again probably so you will forget the problem like i would recommend tsb not good at all . Reviewed on: 23rd November 2022

Useless bank

This bank is not recommended the tsb app is always down and never works and the complaints department well that is useless and nonexistent please avoid at all cost Reviewed on: 13th October 2022

Very very good

Pomagają w trudnych sytuacjach finansowych Reviewed on: 15th July 2022

Just OK

The website is a little outdated, the app isn't great. Good customer service over the phone though. Reviewed on: 22nd March 2022

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