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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 3.90 (805 reviews)

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3.90

Based on 805 reviews, last reviewed 2nd Sep 2026

62% decrease in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

56%

20%

10%

11%

Latest highest rating:

5

Great service great service yes yes yes yes amazing... Great service great service yes yes yes yes amazing service Reviewed on: 2nd September 2026

Latest lowest rating:

1

Really poor customer service Up until yesterday I had nothing but good things to say about Lloyds. I changed from another high street bank eight years ago and everything had been ... Read more Reviewed on: 20th August 2026

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

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Lloyds Bank Classic Account reviews (805)

Top quality customer service

They have given me an account when nobody else would and since then have been nothing but friendly,helpful and knowledgeable and despite having a relatively bad credit rating have always treated me with respect and advised me on the best things to do in order to better my credit rating and improve my chances of gaining things like mortgages and insurance as well as possible overdraft/credit facilities, great bank and great account,so glad I am with them. whenever I go into the branch the staff are friendly and welcoming and always make an effort to chat and I genuinely don't have a bad word to say about the account, the bank or the staff and services they provide, top class in my opinion Reviewed on: 10th April 2015

Always there to help

Since joining Lloyds bank about 89 years ago, They have been fab and always a quick call away, I always get to speak to someone english and in my own country. If I have had any problems it has always been resolved on one phone call. Reviewed on: 26th March 2015

Fairly reliable, but fairly unexceptional

Been with these guys since I was a kid. Their on-line self-serve is....average - fairly unambitious, their interest rates are...average, they send me a reasonable amount of junk mail which goes straight in the junk. No major mistakes in 25 years but they run away like a terrified squirrel if you ask them to intervene in a dispute with a vendor. If they were food they'd be a cheese sandwich. Reviewed on: 24th March 2015

Refreshing

Great customer service attentive employees Reviewed on: 11th March 2015

Outstanding customer service.

I must say, I know little about every different kind of banking service, but the Lloyds personal banking website is very good fun. It's well signposted and colourful without being garish. The tasteful green boxes and rounded fonts make you feel as if you are in the spa of banking websites - very calming and kind. Lloyds are there for you 24/7 and I can honestly say nearly every adviser I have spoken to, be it on the phone or in branch, has been pleasant, most particularly at the Teddington branch, where on every single occasion I have received wonderful service, always leaving the bank with a smile. Everything has been comprehensively explained, appointments well-run and efforts always made to ensure your needs are met, even an on-whim request for a copy of a bank statement for an interview, was kindly done. I look forward to yet more humanising experiences in the years to come, when the lands of mortgages, bonds and e-investments may beckon! Reviewed on: 20th January 2015

We have never had any problems with this account.

We have been with Lloyds Bank for many years now. The one we deal with is in Madeley, Telford, Shropshire. We have a couple of accounts and isa s. If we have a query about anything (which doesn't happen very often) we ask a member of staff for assistance and nine times out of ten someone is on hand to discuss the problem. If not an appointment is made to suit us. The staff are always friendly yet professional, helpful but not pushy, polite and courteous. We wouldn't even consider moving to another bank. Most of our family and friends are with Lloyds and those that are not we would recommend that they change to Lloyds. The service from Loyds is 'Second to None' !! Reviewed on: 11th January 2015

quick easy and nice

Ive only had 1 missunderstanding with lloyds but other than that they have provided great service to me for 20 years Reviewed on: 29th December 2014

Wasting time because of misinformation

I called Lloyds to sort out a reference that I needed to open a bank account in Malta. I was told one thing by one customer service agent and then another thing by another customer service agent. This happened twice. Lloyds gave me compensation for phone calls and time wasted but these things shouldnt have happened in the first place. Customer service should know what they are doing. Reviewed on: 23rd December 2014

Had my account for 10 years

Happy with the way it works and never had any problems even when transferring money abroad. Reviewed on: 25th November 2014

They turned round poor service into a super experience

I had reason to complain about poor service. However as soon as the problem was highlighted the attentiveness was second to none and the issue resolved with good grace and a clear desire to put things right. The best thing? They said sorry and meant it! Thank you Lloyds Bank Reviewed on: 20th November 2014

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