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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 3.90 (805 reviews)

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3.90

Based on 805 reviews, last reviewed 2nd Sep 2026

62% decrease in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

56%

20%

10%

11%

Latest highest rating:

5

Great service great service yes yes yes yes amazing... Great service great service yes yes yes yes amazing service Reviewed on: 2nd September 2026

Latest lowest rating:

1

Really poor customer service Up until yesterday I had nothing but good things to say about Lloyds. I changed from another high street bank eight years ago and everything had been ... Read more Reviewed on: 20th August 2026

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

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Lloyds Bank Classic Account reviews (805)

very good customer serive

excellent communication and customer service and always review your account and makes sure you are happy with it¬ Reviewed on: 10th February 2016

Loyal customer for over 15 years

When I need to alter my overdraft they are always happy to help and also offer advice on how to reduce and manage my finances Reviewed on: 10th February 2016

Nothing Special chasing the Horses tail!

A reduction in overdraft when TSB was dropped...higher bank charges we had to slop. A brighter branch with silly TVs...I am just concerned about the fees!. One bit of tech that has good spec,is the machine that lets you deposit cheques ! Reviewed on: 30th December 2015

Poor Customer Service

I had this account for a few years and was perfectly happy with them until a sudden job loss saw risk of bank charges, the web site was temperamental and being unable to use a telephone I was unable to cancel any outgoing payments. The lack of consistent services such as online banking was an issue for me because of my disability, this translates to a poor overall service and the bank showed absolutely no concern over this when I raised a complaint. Reviewed on: 24th December 2015

Lloyd's Classic Account made me feel at ease with banking.

Lloyd's Classic Account made purchasing items and life online a lot easier. I have had no trouble with their set-up and I have been comfortable with my credit card as Lloyd's have been great about communication and giving me information. I would recommend Lloyd's as they know which is the appropriate Credit for you and they can suggest the right way and time frame for all kinds of payments. Reviewed on: 24th December 2015

A bank for life

I have had my current account, now called 'Classic' since the age of 16. Decades later and I wouldn't change a thing. It's a simple choice: reliable, helpful, accessible and secure. Reviewed on: 10th December 2015

Great Product, Sales not so great

I received a quite scary voicemail on the day of my nans funeral saying there was an urgent issue and I needed to go to the branch straight away. I left my grieving parents to go to the branch to see what the issue was. I had previously been frauded and my account emptied and I was scared this had happened again. However when I got to the branch they said my account was fine but they wished to talk to me about a Loan I was eligible for. I was not in the market for a loan, if I had been I would have gone into the branch at a time suitable and asked for information. I was very upset and when I explained the voicemail and the day it was the staff were apologietic but said that offering services was part of their job. As I had previous good experience in regards to this account I have given it 2 stars for improvement If I hadn't have had good experience in the past it would have been a 1 star and I would have left the bank the next day. Reviewed on: 25th November 2015

A reliable service

They are environmentally friendly and were one of the first banks to stop sending paper statements. I am always kept up to date with my account and changing overdraft. The online services are very well laid out. Reviewed on: 24th November 2015

Always reliable, quick to help out if anything goes wrong

Great service, lots of branches, account does everything you need of a basic account. Great customer service! Reviewed on: 21st November 2015

The company has an excellent service.

Lloyds has given outstanding service through its customer representative in terms of opening the bank account and making a deposit. Furthermore, its internet banking service gives a freedom to deal with any banking transaction. It has made life easier and less complicated. Reviewed on: 11th November 2015

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