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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 3.91 (801 reviews)

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3.91

Based on 801 reviews, last reviewed 18th Jul 2026

81% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

56%

20%

10%

11%

Latest highest rating:

5

Staff are friendly Staff are friendly, and I am really happy with the bank application; actually, it is user-friendly Reviewed on: 18th July 2026

Latest lowest rating:

1

I visited the Lloyds Bank Kilburn branch to deal wit... I visited the Lloyds Bank Kilburn branch to deal with a Court of Protection matter for my mother. I explained my situation clearly when I checked in a... Read more Reviewed on: 1st July 2026

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

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Lloyds Bank Classic Account reviews (801)

Lloyd's Classic Account made me feel at ease with banking.

Lloyd's Classic Account made purchasing items and life online a lot easier. I have had no trouble with their set-up and I have been comfortable with my credit card as Lloyd's have been great about communication and giving me information. I would recommend Lloyd's as they know which is the appropriate Credit for you and they can suggest the right way and time frame for all kinds of payments. Reviewed on: 24th December 2015

A bank for life

I have had my current account, now called 'Classic' since the age of 16. Decades later and I wouldn't change a thing. It's a simple choice: reliable, helpful, accessible and secure. Reviewed on: 10th December 2015

Great Product, Sales not so great

I received a quite scary voicemail on the day of my nans funeral saying there was an urgent issue and I needed to go to the branch straight away. I left my grieving parents to go to the branch to see what the issue was. I had previously been frauded and my account emptied and I was scared this had happened again. However when I got to the branch they said my account was fine but they wished to talk to me about a Loan I was eligible for. I was not in the market for a loan, if I had been I would have gone into the branch at a time suitable and asked for information. I was very upset and when I explained the voicemail and the day it was the staff were apologietic but said that offering services was part of their job. As I had previous good experience in regards to this account I have given it 2 stars for improvement If I hadn't have had good experience in the past it would have been a 1 star and I would have left the bank the next day. Reviewed on: 25th November 2015

A reliable service

They are environmentally friendly and were one of the first banks to stop sending paper statements. I am always kept up to date with my account and changing overdraft. The online services are very well laid out. Reviewed on: 24th November 2015

Always reliable, quick to help out if anything goes wrong

Great service, lots of branches, account does everything you need of a basic account. Great customer service! Reviewed on: 21st November 2015

The company has an excellent service.

Lloyds has given outstanding service through its customer representative in terms of opening the bank account and making a deposit. Furthermore, its internet banking service gives a freedom to deal with any banking transaction. It has made life easier and less complicated. Reviewed on: 11th November 2015

Fantastic

I find Lloyds the most helpful bank. Nothing is too much trouble and the staff are always super friendly. Reviewed on: 11th November 2015

Very friendly

There app is fantastic. Extremely easy to use, helps on day to day spending and keeping on top of your money. Has all bits I need. Has changed my banking experience and has also made it a lot easier to access my savings account that is connected to my classic account. Absolutely love it. Reviewed on: 9th November 2015

very easy to deal with, good account, no anual fees, friendly staff

I really like banking with this group and changed from Barclays. Reviewed on: 8th November 2015

overall goods in terms of services lloyds is one of the top bank i left it after a bad experience

3 years back i had account that was one day suddenly blocked after a payment was made by my cousin in my account by cheque i took me a while to get it sorted till that time i had no access even to my money and was unable to pay rent bills for food Reviewed on: 6th November 2015

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