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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 4.08 (761 reviews)

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4.02

Based on 761 reviews, last reviewed 5th Sep 2025

33% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

56%

20%

11%

10%

Latest highest rating:

5

Would totally recommend Lloyds Bank Plc Excellent customer service, the staff went above and beyond to help me and really listened and empathised with my situation. They helped me feel alot... Read more Reviewed on: 5th September 2025

Latest lowest rating:

1

Easy banking happy with service bank review Easy banking happy with service been a customer for 30 years Reviewed on: 2nd April 2025

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

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Lloyds Bank Classic Account reviews (761)

Outstanding customer service.

I must say, I know little about every different kind of banking service, but the Lloyds personal banking website is very good fun. It's well signposted and colourful without being garish. The tasteful green boxes and rounded fonts make you feel as if you are in the spa of banking websites - very calming and kind. Lloyds are there for you 24/7 and I can honestly say nearly every adviser I have spoken to, be it on the phone or in branch, has been pleasant, most particularly at the Teddington branch, where on every single occasion I have received wonderful service, always leaving the bank with a smile. Everything has been comprehensively explained, appointments well-run and efforts always made to ensure your needs are met, even an on-whim request for a copy of a bank statement for an interview, was kindly done. I look forward to yet more humanising experiences in the years to come, when the lands of mortgages, bonds and e-investments may beckon! Reviewed on: 20th January 2015

We have never had any problems with this account.

We have been with Lloyds Bank for many years now. The one we deal with is in Madeley, Telford, Shropshire. We have a couple of accounts and isa s. If we have a query about anything (which doesn't happen very often) we ask a member of staff for assistance and nine times out of ten someone is on hand to discuss the problem. If not an appointment is made to suit us. The staff are always friendly yet professional, helpful but not pushy, polite and courteous. We wouldn't even consider moving to another bank. Most of our family and friends are with Lloyds and those that are not we would recommend that they change to Lloyds. The service from Loyds is 'Second to None' !! Reviewed on: 11th January 2015

quick easy and nice

Ive only had 1 missunderstanding with lloyds but other than that they have provided great service to me for 20 years Reviewed on: 29th December 2014

Wasting time because of misinformation

I called Lloyds to sort out a reference that I needed to open a bank account in Malta. I was told one thing by one customer service agent and then another thing by another customer service agent. This happened twice. Lloyds gave me compensation for phone calls and time wasted but these things shouldnt have happened in the first place. Customer service should know what they are doing. Reviewed on: 23rd December 2014

Had my account for 10 years

Happy with the way it works and never had any problems even when transferring money abroad. Reviewed on: 25th November 2014

They turned round poor service into a super experience

I had reason to complain about poor service. However as soon as the problem was highlighted the attentiveness was second to none and the issue resolved with good grace and a clear desire to put things right. The best thing? They said sorry and meant it! Thank you Lloyds Bank Reviewed on: 20th November 2014

Simply average

In this day and age we are always seeking to be amazed or at least not disappointed. I have been neither amazed not disappointed by the classic account. While I don't think I will ever wax lyrically about Lloyds the way some customers of First Direct seem to (about First Direct) I am not otherwise disappointed. Reviewed on: 10th October 2014

Great services and customer experience

I've never had any great issues with my account, Reviewed on: 9th October 2014

Meets my needs

Can't complain it has everything I need from a bank account. Customer service are always friendly and happy to help. Reviewed on: 8th October 2014

been banking with lloyds for 4 years . good customer service

been banking with lloyds for 4 years . good customer service , dont have to wait to long on phone to speak to someone . mobile app is ok not as good since they updated it no access to direct debits or standing orders or a link to desktop site which the previous version had Reviewed on: 6th October 2014

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