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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 3.90 (805 reviews)

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3.90

Based on 805 reviews, last reviewed 2nd Sep 2026

62% decrease in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

56%

20%

10%

11%

Latest highest rating:

5

Great service great service yes yes yes yes amazing... Great service great service yes yes yes yes amazing service Reviewed on: 2nd September 2026

Latest lowest rating:

1

Really poor customer service Up until yesterday I had nothing but good things to say about Lloyds. I changed from another high street bank eight years ago and everything had been ... Read more Reviewed on: 20th August 2026

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

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Lloyds Bank Classic Account reviews (805)

Pushy at times

I have been with this bank for many years and have found over the years that when you have money, they are very pushy about promoting products. It would be nice if they were equally 'helpful' when times are not so great! Reviewed on: 18th February 2016

Pretty good customer experience

Can't fault the online service. The few times i've spoken to their call centre it has been answered promptly. Good Reviewed on: 18th February 2016

always helpful

If I have needed a quick short term overdraft they have always helped on the same day! Reviewed on: 18th February 2016

They have always looked after when I have needed it!

If I ever needed a quick short term overdraft they have given it straight away - very understanding! Reviewed on: 18th February 2016

Never let me down

I've always had a great experience with lloyds Reviewed on: 18th February 2016

efficient and friendly service

My local Lloyds bank is situated in a small town and the staff amazingly know their customers by name and always make sure there is someone to deal with any queries without waiting around in long queues. Reviewed on: 18th February 2016

Excellent customer service

If I have ever had an issue or query regarding my account, staff members have been approachable and reassuring. They have explained policies to me that I don't understand, and given support and advice in a friendly and professional manner regarding my finances. Reviewed on: 17th February 2016

Friendly over the counter service

Friendly personal service, from experienced customer service personnel Reviewed on: 17th February 2016

Customer service that goes above and beyond.

My experience with Lloyds bank had been a pleasant one from the day that I joined. I walked into the bank one Wednesday afternoon wanting to open an account with them there and then and I walked out 20 minutes later having done just that. I could easily tell from then on, my bank experience was going to be hassle free, I hadn't eve made an appointment yet (the cheek of me) all the staff were wonderfully gracious and took the time to explain everything in explicit detail. However this isn't the incident that made me love my bank with such a strange passion. I'd gone on holiday to Switzerland for 3 days and I'd obviously let my bank know that I would be travelling so that they wouldn't become suspicious of my overseas account activity. I thought I was being so cautious and intelligent but lo and behold I lost my wallet 4 hours after arriving in Geneva like the idiot that I am. Of course panic ensued, I'd been intending on just using my card to pay for things so I'd only taken out a measly amount in cash just in case. I went to the police station but no one had handed anything in yet, I was so fortunate that I was there with friends who'd been smart enough to bring lots of extra money. I ended up calling tweeting Lloyds bank, because my phone decided to stop working in my time of need, and told them what happened in hopes that something could be done. This is when that customer service satisfaction kicked in, a Lloyds employee called the hotel I was staying at and worked with me for almost an hour corresponding to find my account number, to cancel my card and went on the to call the police station in Geneva continuously for me to check whether the card had been found. this partcular employee (named Claire if I remember correctly) went to new heights that she didn't even have to in order to help me, she even found a way for me to transfer all my money into a new account and also into my friends account so that I wasn't stranded in a different country with no money. Furthermore, by the time I came home, a day and a half later, there was a brand new sparkly card in my mailbox! The efficiency was an unexpected gift from Lloyds that I highly appreciated without a doubt. Reviewed on: 16th February 2016

Excellent service

I have had my account for many years, have had excellent service for almost all that time. Reviewed on: 16th February 2016

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