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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 4.08 (761 reviews)

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4.02

Based on 761 reviews, last reviewed 5th Sep 2025

33% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

56%

20%

11%

10%

Latest highest rating:

5

Would totally recommend Lloyds Bank Plc Excellent customer service, the staff went above and beyond to help me and really listened and empathised with my situation. They helped me feel alot... Read more Reviewed on: 5th September 2025

Latest lowest rating:

1

Easy banking happy with service bank review Easy banking happy with service been a customer for 30 years Reviewed on: 2nd April 2025

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

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Lloyds Bank Classic Account reviews (761)

Useful and convenient

Very easy to perform basic daily banking activities such as withdrawals and deposits. Even though there is always a queue in branch, it always moves quickly and the staff are friendly and welcoming. Reviewed on: 21st April 2015

Has never caused me any problems.

Have had lloyds classic account for many years now. Have found it perfectly good for my needs. The internet banking system is especially easy to use for this account. If you want an account that is simple and unconfusing then this one is good. Reviewed on: 20th April 2015

Easy and friendly service

When using this bank it was so easy to set up an account and deposit money. Reviewed on: 20th April 2015

Good customer service but high fees/ charges

Lloyds are one of the big four banks and they have good customer service. When my account had fraud on they dealt with it quickly and efficently and when I lost my card they cancelled it and sent a replacement out really quickly. The only issue I have with Lloyds is the high charges and fees, if going over the overdraft limit etc. The fees should be capped much lower than they are or a small debt can become a large debt quite quickly. The online banking facilities are really great, setting up direct debits and standing orders is quick and easy and checking your account from a mobile or a PC is simple. Reviewed on: 20th April 2015

Good customer service to everyone. Excellent service.

A banking with them is the best this year for customer service. Quality service and treating their customer as valuable one's. Reviewed on: 14th April 2015

Value for money

Helpfull friendly good with dealing with problems over the phone orin person Reviewed on: 10th April 2015

Top quality customer service

They have given me an account when nobody else would and since then have been nothing but friendly,helpful and knowledgeable and despite having a relatively bad credit rating have always treated me with respect and advised me on the best things to do in order to better my credit rating and improve my chances of gaining things like mortgages and insurance as well as possible overdraft/credit facilities, great bank and great account,so glad I am with them. whenever I go into the branch the staff are friendly and welcoming and always make an effort to chat and I genuinely don't have a bad word to say about the account, the bank or the staff and services they provide, top class in my opinion Reviewed on: 10th April 2015

Always there to help

Since joining Lloyds bank about 89 years ago, They have been fab and always a quick call away, I always get to speak to someone english and in my own country. If I have had any problems it has always been resolved on one phone call. Reviewed on: 26th March 2015

Fairly reliable, but fairly unexceptional

Been with these guys since I was a kid. Their on-line self-serve is....average - fairly unambitious, their interest rates are...average, they send me a reasonable amount of junk mail which goes straight in the junk. No major mistakes in 25 years but they run away like a terrified squirrel if you ask them to intervene in a dispute with a vendor. If they were food they'd be a cheese sandwich. Reviewed on: 24th March 2015

Refreshing

Great customer service attentive employees Reviewed on: 11th March 2015

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