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Review of the Lloyds Bank, Classic Account:

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Outstanding customer service.

I must say, I know little about every different kind of banking service, but the Lloyds personal banking website is very good fun. It's well signposted and colourful without being garish. The tasteful green boxes and rounded fonts make you feel as if you are in the spa of banking websites - very calming and kind. Lloyds are there for you 24/7 and I can honestly say nearly every adviser I have spoken to, be it on the phone or in branch, has been pleasant, most particularly at the Teddington branch, where on every single occasion I have received wonderful service, always leaving the bank with a smile. Everything has been comprehensively explained, appointments well-run and efforts always made to ensure your needs are met, even an on-whim request for a copy of a bank statement for an interview, was kindly done. I look forward to yet more humanising experiences in the years to come, when the lands of mortgages, bonds and e-investments may beckon! Reviewed on: 20th January 2015

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