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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 3.90 (805 reviews)

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3.90

Based on 805 reviews, last reviewed 2nd Sep 2026

62% decrease in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

56%

20%

10%

11%

Latest highest rating:

5

Great service great service yes yes yes yes amazing... Great service great service yes yes yes yes amazing service Reviewed on: 2nd September 2026

Latest lowest rating:

1

Really poor customer service Up until yesterday I had nothing but good things to say about Lloyds. I changed from another high street bank eight years ago and everything had been ... Read more Reviewed on: 20th August 2026

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

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Lloyds Bank Classic Account reviews (805)

Unexplained fees.

ok if fees are explained ro you when opening Reviewed on: 23rd April 2015

I'm them cudtomer over 3 years.

They should change the way how they charge people for using them money. If I use my credit card you already get monay because of it, but you are charging me fir using it as well. The bank account should be free of charge if there is no extra options for the customer. Reviewed on: 22nd April 2015

A straightforward simple to use bank account

This current account is perfect for every day use. The mobile app is clear and easy to use. Payments and transfers are quick and simple. Reviewed on: 21st April 2015

Does what it says on the tin

This is a simple account that meets your every day needs without having a monthly fee, or trying to foist insurance on you for a charge. Has the ability for an overdraft if agreed with the bank, and can easily set up direct debits etc Reviewed on: 21st April 2015

Useful and convenient

Very easy to perform basic daily banking activities such as withdrawals and deposits. Even though there is always a queue in branch, it always moves quickly and the staff are friendly and welcoming. Reviewed on: 21st April 2015

Has never caused me any problems.

Have had lloyds classic account for many years now. Have found it perfectly good for my needs. The internet banking system is especially easy to use for this account. If you want an account that is simple and unconfusing then this one is good. Reviewed on: 20th April 2015

Easy and friendly service

When using this bank it was so easy to set up an account and deposit money. Reviewed on: 20th April 2015

Good customer service but high fees/ charges

Lloyds are one of the big four banks and they have good customer service. When my account had fraud on they dealt with it quickly and efficently and when I lost my card they cancelled it and sent a replacement out really quickly. The only issue I have with Lloyds is the high charges and fees, if going over the overdraft limit etc. The fees should be capped much lower than they are or a small debt can become a large debt quite quickly. The online banking facilities are really great, setting up direct debits and standing orders is quick and easy and checking your account from a mobile or a PC is simple. Reviewed on: 20th April 2015

Good customer service to everyone. Excellent service.

A banking with them is the best this year for customer service. Quality service and treating their customer as valuable one's. Reviewed on: 14th April 2015

Value for money

Helpfull friendly good with dealing with problems over the phone orin person Reviewed on: 10th April 2015

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