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Sue D

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Review of the Lloyds Bank, Classic Account:

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Avoid Lloyds Bank

I am now actually afraid to go to my local branch to perform a banking transaction. I am virtually rugby tackled by an obnoxious jobsworth with an iPad who wants to prevent me from seeing a cashier face to face at the counter. The staff member wants me to explain in detail why I need the cashier and not the cash point or online option.. There is no privacy and if I could be setting myself up for a mugging if I say I am withdrawing a lot of cash and someone overhears. These jobsworths are have become increasingly aggressive and I was shouted at by one of them on once. I am looking to change my bank after 30 years. There is no customer service at Lloyds Bank. They want to close all of the branches to save money and clearly don’t mind losing some customers along the way. Reviewed on: 23rd January 2026

Review of the One Call Insurance, Car Insurance Broker:

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Helpful, knowledgeable and efficient.

Helpful, knowledgeable and efficient. Ideally I would like it if they had longer working hours, especially more availability in the evenings to discuss a quote. Reviewed on: 10th October 2025

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