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HSBC: Student Bank Account reviews

Name: Student Bank Account
Rating: 3.16 (19 reviews)

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3.18

Based on 19 reviews, last reviewed 1st Jun 2023

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

31%

16%

11%

26%

Latest highest rating:

5

Best Card for Students This is the best Student Card to have. It has the best incentives compared to other banks. Also the mobile app is very easy to use and it gives you a ... Read more Reviewed on: 1st June 2023

Latest lowest rating:

1

AWFUL Literally no help, make everything incredibly complicated. Been to the branch 3 times and stuck of the phone for 40 mins+ twice. Would never recommend... Read more Reviewed on: 31st October 2022

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About this product

HSBC Student Bank Account reviews come from people like you! With so many different current accounts now available, you can read these honest HSBC Student Bank Account reviews to find out what life as a HSBC customer is really like. And remember, if you are a HSBC customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of HSBC Student Bank Account reviews. Together, we can make financial services work better for everyone.

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HSBC Student Bank Account reviews (19)

Best Card for Students

This is the best Student Card to have. It has the best incentives compared to other banks. Also the mobile app is very easy to use and it gives you a breakdown of how much you have and how much has been spent. This is very useful to visualise the monthly spendings as it can help with budgeting. I would recommended all students to get this card. Reviewed on: 1st June 2023

Alright for students but not amazing

Had some issues with the app's responsiveness, and payments getting rejected even with an arranged overdraft which is odd. The student credit card is nice though it's difficult to stay under 50% of the credit limit, which they don't raise. Had difficulty getting my overdraft limit on the student account raised, even though they claim you can get up to 3000 quid in your 3rd year. It's not my favourite but it does a decent job. Reviewed on: 31st March 2023

one of the best

It was very easy to apply to and also has great benefits when opening an account. The mobile banking app is also very good as it sends notifications whenever someone sends you money or when you spend which some apps do not have. Reviewed on: 10th March 2023

very good

Staff are quick with replies and the app is east to navigate. Reviewed on: 16th February 2023

AWFUL

Literally no help, make everything incredibly complicated. Been to the branch 3 times and stuck of the phone for 40 mins+ twice. Would never recommend. Reviewed on: 31st October 2022

Just AWFUL at absolutely everything

HSBC offer lucrative offers for students, which you will never receive, and pay for with years of the absolute worst service imaginable - which you could really do without when being a student with a million other things to worry about. I had to go into the branch multiple times because they continually failed to set up my bank account as it was ‘simply forgotten’ somewhere along the line of people involved in doing so. Once finally set up I received the wrong card twice, and when I did receive my card it did not come with a pin - so I needed another one sent. This process covered many weeks. Whenever I have a query the live chat refers me to the phone in service, which will leave you on hold for hours and rarely resolve your issue. I never received my reward (which would only partially make up for such rubbish service) and when I rung in they made some nonsense excuse about not offering that service any longer even though the time I set up the back account was well within the dates established in the ToCs. Essentially, they took too long to provide my £80 and reward, and when I finally decided to contact it was “too late”. Don’t bother with these guys. Stick to Barclays. Reviewed on: 11th April 2022

So difficult

Ridiculously difficult, terrible customer service. Ended up with compensation for the poor service Reviewed on: 21st March 2022

HSBC told me my student account was interest free then charged hundreds of pounds in interest

Horrific experience - I had a student account with HSBC throughout my degree which had an interest free overdraft as part of it. Once my degree finished, I called them to ask when the interest free overdraft would end and they said they'd give me a year post-grad to work my way out of overdraft. A couple of weeks after that phone call, they started charging me interest and as I was living abroad and not using my account much I didn't notice. They took hundreds of pounds in interest and when I discovered this and complained they gave me 20 pounds as compensation for the wrong information given to me but never gave me back the interest I'd had to pay. I'm now in debt because of this. Don't bank with them. They just want your money and don't care for customer service at all. Reviewed on: 5th November 2020

Other student bank accounts offer better freebies!

No good incentives to open your student bank account here. Only incremental increase in overdraft that you have to keep applying for. Banking with them is easy though, and I've had no problems. Reviewed on: 27th April 2020

Rubbish

Absolutely rubbish. The online banking app won’t let me log in until they post me another validation code to my home address which by that time I will be away at university. They also haven’t sent me a PIN meaning I’m going to uni with no pin and no way to check my expenses or balance. I called and they said they could do nothing Reviewed on: 20th September 2019

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