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Review of the HSBC, Student Bank Account:

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Just AWFUL at absolutely everything

HSBC offer lucrative offers for students, which you will never receive, and pay for with years of the absolute worst service imaginable - which you could really do without when being a student with a million other things to worry about. I had to go into the branch multiple times because they continually failed to set up my bank account as it was ‘simply forgotten’ somewhere along the line of people involved in doing so. Once finally set up I received the wrong card twice, and when I did receive my card it did not come with a pin - so I needed another one sent. This process covered many weeks. Whenever I have a query the live chat refers me to the phone in service, which will leave you on hold for hours and rarely resolve your issue. I never received my reward (which would only partially make up for such rubbish service) and when I rung in they made some nonsense excuse about not offering that service any longer even though the time I set up the back account was well within the dates established in the ToCs. Essentially, they took too long to provide my £80 and reward, and when I finally decided to contact it was “too late”. Don’t bother with these guys. Stick to Barclays. Reviewed on: 11th April 2022

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