I’m suffering from chest pain, haven’t slept properly for two weeks and they have me entangled with paper work with the GP that could take... I’m suffering from chest pain, haven’t slept properly for two weeks and they have me entangled with paper work with the GP that could take more than a month to sort. Basically they just don’t care Read more Read less

I submitted a curtailment claim to AXA Travel Insurance on 6th August 2025 for £7,499.66, covering myself, my wife, and our two children after the... I submitted a curtailment claim to AXA Travel Insurance on 6th August 2025 for £7,499.66, covering myself, my wife, and our two children after the sudden passing of my father. On 3rd October, I received a settlement letter for just £2,405.94 a shortfall of over £5,000. The AXA online portal, however, still shows the claim as “Settled” with a value of £7,416.77. I am unsure where this figure has come from, as my original claim was for £7,499.66. AXA have provided no explanation for these discrepancies. The lack of clarity has left me to reasonably conclude that AXA may have treated the claim as if it only applied to my share of the holiday, despite the Policy Schedule clearly listing four insured travellers. However, without an explanation from AXA, this remains unclear. Throughout this process, I have also been given contradictory information on the phone at one point told my claim had been rejected as the person dealing with my claim inputted the wrong amount and another that the offer would be “around £2,000.” The complaints team themselves told me I should never have been given the £2,000 figure, as the claim had not been settled. On another call, when I rang the claims team for an update, I was told they could not answer my questions because the complaints team were now dealing with it, and I would need to speak to them directly. This has been a very distressing and poorly handled experience at an already difficult time. Read more Read less

It's insurance, only know how good it will be when I need to claim and all the fine details start to appear

Perfect from start to finish. Could not have been more helpful throughout the whole process. Wouldn’t hesitate to use again.

Easy experience when making a large claim following medical treatment abroad, company were very understanding and helpful when filling in claims for substantial amounts, and... Easy experience when making a large claim following medical treatment abroad, company were very understanding and helpful when filling in claims for substantial amounts, and paid directly for extensive medical bills. Could not be more happy! Read more Read less

They are informative and user friendly. Good value for money.

AXA scam company cheating poor performance greedy poor service they will colapse company again cheating people who paid hard earned money in to pension lots... AXA scam company cheating poor performance greedy poor service they will colapse company again cheating people who paid hard earned money in to pension lots of hidden charges should not be allowed Read more Read less

I think it is a big scam company I think it is a big scam company. They never pay any claims. When you buy the... I think it is a big scam company I think it is a big scam company. They never pay any claims. When you buy the insurance it is all looking legitimate. But soon as you pay or buy the insurance they send you all the small details in small problem pages off small print which you don't read and I don't think any body read . I bought travel insurance but when I needed to make a claim they told me read the terms and conditions in small print. And I think nobody could get any think whitth this conditions. The bottom lines. PLEASE DON'T BUY TRAVEL INSURANCE FROM THIS COMPANY BECAUSE YOU WILL GET NOTHING IN YOU NEEDED. It is not fair this company take advantage off everyone there's a reason we buy travel insurance if something happens we need help. But this company are not helping ins8they looking for a reason to not helps you, My insurance policy number GB00263573 under name LANA RASHID Kind regards Read more Read less

After 3 months of back and forth and finally a formal complaint, they are still useless. My flight was cancelled due to a strike, I... After 3 months of back and forth and finally a formal complaint, they are still useless. My flight was cancelled due to a strike, I submitted the evidence from the airport confirming this but because the airline stated "operational reason" they used that as an excuse to ignore all the other evidence and reject the claim. Needless to say that I won't renew my policy Read more Read less