AXA are scammers lies just to get you to sign with them dont honour a claim when left injured disabled find a reputable company avoid... AXA are scammers lies just to get you to sign with them dont honour a claim when left injured disabled find a reputable company avoid axa people died awaiting pension goverment new company in financhall trouble yet still recomended in top 10 avoid they are up same scam Read more Read less

Unfortunately, after being insured with AXA for several years, when the time came to make a claim following an accident at my property, the process... Unfortunately, after being insured with AXA for several years, when the time came to make a claim following an accident at my property, the process has been extremely disappointing. I have been dragged through the claims process for years with no settlement, no resolution, and very little communication. My claim remains unresolved, and I have been left in the dark with no meaningful support from AXA. Read more Read less

AXA SUCKS/CO-OP SHINES. In nearly 90 years of life no other company has heaped on me anything like the cumulative anguish and misery as is... AXA SUCKS/CO-OP SHINES. In nearly 90 years of life no other company has heaped on me anything like the cumulative anguish and misery as is the case with AXA Trsvel Insurance. Profoundly unorofessional. Numerous are the obstacles they put in my way and they totally failed to provide me with a repatriation flight despite my policy including that provision, which I invoked due to being hospitalised overseas. .As a result, with hours to spare I had to suddenly find and fund a honeward flight costing me over £1k. When I submitted my claim quoting all the policy and reference numbers, flight details and price they replied protesting I hadn't used the correct format, grrrrrrrr! Previously I've used the benchmark excellent CO-OP who rose to the occasion magnificently when I needed them. Avoid AXA, they didn't even get off the ground. Read more Read less

Great product. Great customer journey. Simple as that.

I’m suffering from chest pain, haven’t slept properly for two weeks and they have me entangled with paper work with the GP that could take... I’m suffering from chest pain, haven’t slept properly for two weeks and they have me entangled with paper work with the GP that could take more than a month to sort. Basically they just don’t care Read more Read less

I submitted a curtailment claim to AXA Travel Insurance on 6th August 2025 for £7,499.66, covering myself, my wife, and our two children after the... I submitted a curtailment claim to AXA Travel Insurance on 6th August 2025 for £7,499.66, covering myself, my wife, and our two children after the sudden passing of my father. On 3rd October, I received a settlement letter for just £2,405.94 a shortfall of over £5,000. The AXA online portal, however, still shows the claim as “Settled” with a value of £7,416.77. I am unsure where this figure has come from, as my original claim was for £7,499.66. AXA have provided no explanation for these discrepancies. The lack of clarity has left me to reasonably conclude that AXA may have treated the claim as if it only applied to my share of the holiday, despite the Policy Schedule clearly listing four insured travellers. However, without an explanation from AXA, this remains unclear. Throughout this process, I have also been given contradictory information on the phone at one point told my claim had been rejected as the person dealing with my claim inputted the wrong amount and another that the offer would be “around £2,000.” The complaints team themselves told me I should never have been given the £2,000 figure, as the claim had not been settled. On another call, when I rang the claims team for an update, I was told they could not answer my questions because the complaints team were now dealing with it, and I would need to speak to them directly. This has been a very distressing and poorly handled experience at an already difficult time. Read more Read less

It's insurance, only know how good it will be when I need to claim and all the fine details start to appear

Perfect from start to finish. Could not have been more helpful throughout the whole process. Wouldn’t hesitate to use again.

Easy experience when making a large claim following medical treatment abroad, company were very understanding and helpful when filling in claims for substantial amounts, and... Easy experience when making a large claim following medical treatment abroad, company were very understanding and helpful when filling in claims for substantial amounts, and paid directly for extensive medical bills. Could not be more happy! Read more Read less