Disgraceful. They should be hauled in front of court. They failed to pay out on my insurance claim. 2.5 years later after a protracted small... Disgraceful. They should be hauled in front of court. They failed to pay out on my insurance claim. 2.5 years later after a protracted small claims process, their lawyer, Blake Morgan, eventually paid out on their behalf. They're playing the odds that claimants will give up. Read more Read less

Really awful company do everything in there power to refuse a claim. The insurance is not insurance as they will blame you for everything so... Really awful company do everything in there power to refuse a claim. The insurance is not insurance as they will blame you for everything so they don't have to payout and nothing seems to be covered. Read more Read less

Treated like a criminal Axa also loss adjuster’s Crawfords and Paris Green whom was the loss adjuster dealing with the claim. Paris done everything in... Treated like a criminal Axa also loss adjuster’s Crawfords and Paris Green whom was the loss adjuster dealing with the claim. Paris done everything in her power to find something in order for the claim to be declined and it was a genuine loss but the claim was declined. The complaints department are useless but they work in favour of Axa and the loss adjuster. Axa takes your premiums but don’t like paying out Read more Read less

AXA are refusing to pay my claim for having to cancel my holiday due to a fractured shoulder - and the reason is... I had... AXA are refusing to pay my claim for having to cancel my holiday due to a fractured shoulder - and the reason is... I had a rash on my toe 18 months ago!!! You cant make this stuff up - I would not have believed it if it hadnt happened to me. DO NOT BUY AXA TRAVEL INSURANCE Read more Read less

work but give me the best price they can possibly be and good discounts as well for being with loyal with them

Avoid this company at all costs. You will just waste your money if you insure with them as they will attempt to use every excuse... Avoid this company at all costs. You will just waste your money if you insure with them as they will attempt to use every excuse as to why they don’t have to pay out and you will end up fighting them for months for them still to refuse to payout. They are an excuse of an insurance company. My flight took off and landed back in the original destination and was subsequently cancelled and a new flight scheduled for the next day resulting in me being unable to travel. They refused to payout as I departed but never made it to the destination through no fault of my own and incurring hotel costs. Read more Read less

very comprehensive policies, with knowledgeable advisors and underwriters

Great until Covid - then everything is declined and a fight and no complaints process.

Just awful. If you have car insurance with AXA, just pray you never have to engage with them at all. Between AXA and Vizion, they... Just awful. If you have car insurance with AXA, just pray you never have to engage with them at all. Between AXA and Vizion, they pass you between each other and blame the other side, no-one can help or is willing to. I'm left with a huge bill, no help whatsoever and weeks of absurdly awful customer service when trying to suggest ways to actually solve a problem. Read more Read less