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AXA reviews

Axa Logo
Rated Average • 2.84/5

AXA reviews

Unverified business Last reviewed within 7 days
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Review summary

People rate this company as Average based on 398 product reviews

Average score of 2.84/5
5 star
30%
4 star
17%
3 star
4%
2 star
3%
1 star
46%
Reviews for AXA have trended positively over the past 90 days

Latest positive rating

5.00/5

My car brake down on the job parking, so I've been f...

My car brake down on the job parking, so I've been forced to use breakdown cover for the first time of my life - very friendly and fast

{"display":"MR K","slug":"user1752521216","deleted_at":null,"created_at":"2025-07-14T19:26:56.000000Z","updated_at":"2025-07-14T19:26:56.000000Z","biography":null,"tagline":null,"gender":null,"rank":null,"first_name":"MR","last_name":"TKACZYK","full_name":"MR TKACZYK","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Breakdown Insurance
MR K 13th October 2026

Latest negative rating

1.00/5

Cancelled vulnerable person's policy

AXA cancelled my elderly Mum's home insurance over a year ago, after renewing it. No letter or email was sent, leaving elderly person uninsured for... AXA cancelled my elderly Mum's home insurance over a year ago, after renewing it. No letter or email was sent, leaving elderly person uninsured for over a year. Very irresponsible. This has now led to a very high insurance premium with another company. Read more Read less

{"display":"SheWolf","slug":"user1681252255","deleted_at":null,"created_at":"2023-04-11T22:30:55.000000Z","updated_at":"2023-04-11T22:30:55.000000Z","biography":null,"tagline":null,"gender":null,"rank":null,"first_name":null,"last_name":null,"full_name":"SheWolf","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Home insurance
SheWolf 20th August 2026
See more reviews for AXA products

About AXA

Axa are one of the UK's leading insurance companies looking after millions of customer's insurance needs across car, home, health and business.

Are you looking for the perfect insurance to keep you covered? Our Axa reviews can help you decide if they're the right choice for you.

If you’re considering taking out Insurance or Healthcare with Axa, check out our reviews first. Find out which insurance policyholders have with Axa and how satisfied they’ve been so far. Learn more about the benefits of being a Axa member. All of this and more can be found in our Axa reviews.

Axa believe that when their customers need them...the little things they do to help can sometimes make the biggest difference. Smart Money People is the place for Axa reviews. Read and write reviews to help increase trust and transparency in Financial Services.

AXA at a glance

Reviews for AXA

Showing 11 of 398 company reviews • Last reviewed within 7 days

My car brake down on the job parking, so I've been f...

Breakdown Insurance • 13th October 2026

My car brake down on the job parking, so I've been forced to use breakdown cover for the first time of my life - very friendly and fast

{"display":"MR K","full_name":"MR K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Sometimes does feel very insurance like - a bit of a...

Health Plan • 13th October 2026

Sometimes does feel very insurance like - a bit of a chore to get the help required. But service has been good in all, though... Sometimes does feel very insurance like - a bit of a chore to get the help required. But service has been good in all, though it is not cheap. Generally happy with the experience of this company and would recommend. Read more Read less

{"display":"Ben Hood","full_name":"Ben Hood","avatar":{"url":"\/assets\/uploads\/avatars\/users\/647837.png"}}'s avatar
Rated Good • 4.00/5
Read more product reviews
  • 5.00/5

    They was really good when I had to take time off aft...

    They was really good when I had to take time off after 2 major surgeries only downside was they took a couple of double payments... They was really good when I had to take time off after 2 major surgeries only downside was they took a couple of double payments a couple of times but this was quickly sorted by the customer support team Read more Read less

    {"display":"K&C domestic ","full_name":"K&C domestic ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Health Plan
    K&C domestic 13th October 2026
  • 4.00/5

    Overall customer experience with AXA home insurance...

    Overall customer experience with AXA home insurance is mixed, characterized by a sharp division between strong policy features and frustrating claim processing. While independent industry... Overall customer experience with AXA home insurance is mixed, characterized by a sharp division between strong policy features and frustrating claim processing. While independent industry experts consistently give AXA high ratings for its robust coverage tiers, actual policyholders report contrasting experiences depending on whether they are managing an everyday account or filing a major claim. Read more Read less

    {"display":"Leonard Harrison ","full_name":"Leonard Harrison ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Good value

    Good price. Needed a windscreen replacement, very easy to arrange repair with Autoglass from the AXA website.

    {"display":"Col","full_name":"Col","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Col 2nd September 2026
  • 5.00/5

    Excellent cover and support.

    Excellent cover and support. Easy to set up physio with lots of choice.

    {"display":"NickP","full_name":"NickP","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Health Plan
    NickP 2nd September 2026
  • 5.00/5

    Great claims process.

    Great claims process. they were very understanding and their service providers are also very good

    {"display":"Dapo Ade","full_name":"Dapo Ade","avatar":{"url":"\/assets\/uploads\/avatars\/users\/641305.png"}}'s avatar
    Car insurance
    Dapo Ade 21st August 2026
  • 4.00/5

    Home insurance quote lower than last year

    I have received a quotation for renewal of my Home Insurance which is lower that what I paid last year.

    {"display":"Norman","full_name":"Norman","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Norman 20th August 2026
  • 5.00/5

    the pricing is always decent.

    the pricing is always decent. The home emergency cover is very useful and the call centre people are knowledgeable and get the right trades people for your call out

    {"display":"bryan s","full_name":"bryan s","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    bryan s 20th August 2026
  • 1.00/5

    Cancelled vulnerable person's policy

    AXA cancelled my elderly Mum's home insurance over a year ago, after renewing it. No letter or email was sent, leaving elderly person uninsured for... AXA cancelled my elderly Mum's home insurance over a year ago, after renewing it. No letter or email was sent, leaving elderly person uninsured for over a year. Very irresponsible. This has now led to a very high insurance premium with another company. Read more Read less

    {"display":"SheWolf","full_name":"SheWolf","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    SheWolf 20th August 2026
  • 5.00/5

    My Experience with AXA

    AXA insured our business and was very thorough and made sure to understand the business activities to ensure cover had no gaps and was priced... AXA insured our business and was very thorough and made sure to understand the business activities to ensure cover had no gaps and was priced appropriately for what we needed. Great experience start to finish. Read more Read less

    {"display":"Jose","full_name":"Jose","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Liability Insurance
    Jose 20th August 2026

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