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AXA reviews

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Rated Poor • 2.42/5

AXA reviews

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Review summary

People rate this company as Poor based on 362 product reviews

Average score of 2.42/5
5 star
30%
4 star
18%
3 star
4%
2 star
3%
1 star
45%
Reviews for AXA have trended negatively over the past 90 days

Latest positive rating

5/5

work but give me the best price they can possibly be...

work but give me the best price they can possibly be and good discounts as well for being with loyal with them

{"display":"James f","full_name":"James f","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Car insurance
James f 7th March 2025

Latest negative rating

1/5

Beyond INCOMPETENT.

Beyond INCOMPETENT. Car has been in the garage for over 3 months due to a flooding which was diagnosed from the garage of needing to... Beyond INCOMPETENT. Car has been in the garage for over 3 months due to a flooding which was diagnosed from the garage of needing to replace components that would cost nearly £3500. Had to go through Axa Car Insurance as I needed the car repaired quickly as I need the car as part of my job. And now my employment is being threatened by my company as I still don't have a car to do my job. It's been months of constant calling and being constantly fobbed off with the answer that their so called 'engineers' are still deciding if the car should be written off or repaired and then constantly told to wait a few more days. Promises of call backs have never happened. They've started their own so called 'complaints procedures' which I don't see anything on my online account They keep telling me they understand my frustration and doing all they can. REALLY....all they can for the past 3 months with no real acceptable explanations or progress ??? All I want is a yes or no answer so I can stop being left in limbo and do something about it. Seriously...NEVER EVER even think about using AXA Car Insurance. Of all the car insurance providers I've used before, AXA Car Insurance has got to be the worst one yet. I've asked as a GOOD FAITH GESTURE if they can provide a courtesy car in the meantime, which was point blank denied. Their lack of service gives me no confidence in wanting to carry on or recommend to anyone to use their policies. The word IMCOMPETENCE doesn't even describe how bad they actually are. With this thought as soon as the policy has expired and the car repaired, there's no chance I'll be using them again. Unfortunately I've trusted my house with their insurance as well. This will be cancelled as soon as that policy expires as well. Read more Read less

{"display":"Alan Tsang","full_name":"Alan Tsang","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
See more reviews for AXA products

About AXA

Axa are one of the UK's leading insurance companies looking after millions of customer's insurance needs across car, home, health and business.

Are you looking for the perfect insurance to keep you covered? Our Axa reviews can help you decide if they're the right choice for you.

If you’re considering taking out Insurance or Healthcare with Axa, check out our reviews first. Find out which insurance policyholders have with Axa and how satisfied they’ve been so far. Learn more about the benefits of being a Axa member. All of this and more can be found in our Axa reviews.

Axa believe that when their customers need them...the little things they do to help can sometimes make the biggest difference. Smart Money People is the place for Axa reviews. Read and write reviews to help increase trust and transparency in Financial Services.

AXA at a glance

Reviews for AXA

Showing 11 of 362 company reviews

Beyond INCOMPETENT.

Car insurance • 2nd April 2025

Beyond INCOMPETENT. Car has been in the garage for over 3 months due to a flooding which was diagnosed from the garage of needing to... Beyond INCOMPETENT. Car has been in the garage for over 3 months due to a flooding which was diagnosed from the garage of needing to replace components that would cost nearly £3500. Had to go through Axa Car Insurance as I needed the car repaired quickly as I need the car as part of my job. And now my employment is being threatened by my company as I still don't have a car to do my job. It's been months of constant calling and being constantly fobbed off with the answer that their so called 'engineers' are still deciding if the car should be written off or repaired and then constantly told to wait a few more days. Promises of call backs have never happened. They've started their own so called 'complaints procedures' which I don't see anything on my online account They keep telling me they understand my frustration and doing all they can. REALLY....all they can for the past 3 months with no real acceptable explanations or progress ??? All I want is a yes or no answer so I can stop being left in limbo and do something about it. Seriously...NEVER EVER even think about using AXA Car Insurance. Of all the car insurance providers I've used before, AXA Car Insurance has got to be the worst one yet. I've asked as a GOOD FAITH GESTURE if they can provide a courtesy car in the meantime, which was point blank denied. Their lack of service gives me no confidence in wanting to carry on or recommend to anyone to use their policies. The word IMCOMPETENCE doesn't even describe how bad they actually are. With this thought as soon as the policy has expired and the car repaired, there's no chance I'll be using them again. Unfortunately I've trusted my house with their insurance as well. This will be cancelled as soon as that policy expires as well. Read more Read less

{"display":"Alan Tsang","full_name":"Alan Tsang","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews

Disgraceful.

Travel Insurance • 28th March 2025

Disgraceful. They should be hauled in front of court. They failed to pay out on my insurance claim. 2.5 years later after a protracted small... Disgraceful. They should be hauled in front of court. They failed to pay out on my insurance claim. 2.5 years later after a protracted small claims process, their lawyer, Blake Morgan, eventually paid out on their behalf. They're playing the odds that claimants will give up. Read more Read less

{"display":"Natalie C","full_name":"Natalie C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews
  • 1/5

    Scam of a company

    Really awful company do everything in there power to refuse a claim. The insurance is not insurance as they will blame you for everything so... Really awful company do everything in there power to refuse a claim. The insurance is not insurance as they will blame you for everything so they don't have to payout and nothing seems to be covered. Read more Read less

    {"display":"J","full_name":"J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home Insurance
    J 26th March 2025
  • 1/5

    Don’t insure with Axa thieves

    Treated like a criminal Axa also loss adjuster’s Crawfords and Paris Green whom was the loss adjuster dealing with the claim. Paris done everything in... Treated like a criminal Axa also loss adjuster’s Crawfords and Paris Green whom was the loss adjuster dealing with the claim. Paris done everything in her power to find something in order for the claim to be declined and it was a genuine loss but the claim was declined. The complaints department are useless but they work in favour of Axa and the loss adjuster. Axa takes your premiums but don’t like paying out Read more Read less

    {"display":"Anonymous ","full_name":"Anonymous ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1/5

    DO NOT BUY AXA TRAVEL INSURANCE !!!.

    AXA are refusing to pay my claim for having to cancel my holiday due to a fractured shoulder - and the reason is... I had... AXA are refusing to pay my claim for having to cancel my holiday due to a fractured shoulder - and the reason is... I had a rash on my toe 18 months ago!!! You cant make this stuff up - I would not have believed it if it hadnt happened to me. DO NOT BUY AXA TRAVEL INSURANCE Read more Read less

    {"display":"STEPHEN","full_name":"STEPHEN","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel Insurance
    STEPHEN 12th March 2025
  • 5/5

    work but give me the best price they can possibly be...

    work but give me the best price they can possibly be and good discounts as well for being with loyal with them

    {"display":"James f","full_name":"James f","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    James f 7th March 2025
  • 1/5

    Avoid this company at all costs.

    Avoid this company at all costs. You will just waste your money if you insure with them as they will attempt to use every excuse... Avoid this company at all costs. You will just waste your money if you insure with them as they will attempt to use every excuse as to why they don’t have to pay out and you will end up fighting them for months for them still to refuse to payout. They are an excuse of an insurance company. My flight took off and landed back in the original destination and was subsequently cancelled and a new flight scheduled for the next day resulting in me being unable to travel. They refused to payout as I departed but never made it to the destination through no fault of my own and incurring hotel costs. Read more Read less

    {"display":"Robert B","full_name":"Robert B","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1126101.png"}}'s avatar
  • 4/5

    very comprehensive policies, with knowledgeable advi...

    very comprehensive policies, with knowledgeable advisors and underwriters

    {"display":"Rachel Adams-Darroch","full_name":"Rachel Adams-Darroch","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1/5

    Great until Covid - then everything is declined and...

    Great until Covid - then everything is declined and a fight and no complaints process.

    {"display":"JQ","full_name":"JQ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Private Health Insurance
    JQ 7th February 2025
  • 1/5

    Insurance companies are bad - AXA are the worst

    Just awful. If you have car insurance with AXA, just pray you never have to engage with them at all. Between AXA and Vizion, they... Just awful. If you have car insurance with AXA, just pray you never have to engage with them at all. Between AXA and Vizion, they pass you between each other and blame the other side, no-one can help or is willing to. I'm left with a huge bill, no help whatsoever and weeks of absurdly awful customer service when trying to suggest ways to actually solve a problem. Read more Read less

    {"display":"MJ","full_name":"MJ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    MJ 8th January 2025
  • 1/5

    Been over 2 years since accident.

    Been over 2 years since accident. Went to court and other guy admitted liability . Since then axa have still got my case open and... Been over 2 years since accident. Went to court and other guy admitted liability . Since then axa have still got my case open and my no claims is still affected . Never reply to emails . Terrible customer service Read more Read less

    {"display":"Carl m","full_name":"Carl m","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Carl m 28th December 2024

    Products from AXA
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