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Alan Tsang

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Review of the Axa, Car Insurance:

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Beyond INCOMPETENT.

Beyond INCOMPETENT. Car has been in the garage for over 3 months due to a flooding which was diagnosed from the garage of needing to replace components that would cost nearly £3500. Had to go through Axa Car Insurance as I needed the car repaired quickly as I need the car as part of my job. And now my employment is being threatened by my company as I still don't have a car to do my job. It's been months of constant calling and being constantly fobbed off with the answer that their so called 'engineers' are still deciding if the car should be written off or repaired and then constantly told to wait a few more days. Promises of call backs have never happened. They've started their own so called 'complaints procedures' which I don't see anything on my online account They keep telling me they understand my frustration and doing all they can. REALLY....all they can for the past 3 months with no real acceptable explanations or progress ??? All I want is a yes or no answer so I can stop being left in limbo and do something about it. Seriously...NEVER EVER even think about using AXA Car Insurance. Of all the car insurance providers I've used before, AXA Car Insurance has got to be the worst one yet. I've asked as a GOOD FAITH GESTURE if they can provide a courtesy car in the meantime, which was point blank denied. Their lack of service gives me no confidence in wanting to carry on or recommend to anyone to use their policies. The word IMCOMPETENCE doesn't even describe how bad they actually are. With this thought as soon as the policy has expired and the car repaired, there's no chance I'll be using them again. Unfortunately I've trusted my house with their insurance as well. This will be cancelled as soon as that policy expires as well. Reviewed on: 2nd April 2025

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