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First Alternative reviews

First Alternative logo
Rated Poor • 1.87/5

First Alternative reviews

Unverified business
Insurance providerVehicle insurance

Review summary

People rate this company as Poor based on 11 product reviews

Average score of 1.87/5
5 star
27%
4 star
0%
3 star
18%
2 star
0%
1 star
55%

Latest positive rating

5/5

Very good customer service

Great customer service. Very helpful and polite. I would recommend to family and friends

{"display":"jodie powell","full_name":"jodie powell","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Car Insurance
jodie powell 6th January 2018

Latest negative rating

1/5

Disgusting

massive price hikes, deliberate incorrect information put into policy so they can claim the insurance is invalid. online chats are appalling. quite often chat to... massive price hikes, deliberate incorrect information put into policy so they can claim the insurance is invalid. online chats are appalling. quite often chat to people who DO NOT UNDERSTAND ENGLISH PROPERLY. PHYSICALLY LAUGH AT YOU DOWN THE PHONE. Disrespectful, uncooperative, arrogant, discriminating. VERY DIFFICULT TO COMMUNICATE WITH. Read more Read less

{"display":"Robert R","full_name":"Robert R","avatar":{"url":"\/assets\/uploads\/avatars\/users\/998104.png"}}'s avatar
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About First Alternative

First Alliterative offer car insurance in the UK. Read or write your own reviews on Smart Money People and help others decide on the best insurance products.

First Alternative at a glance

Insurance providerVehicle insurance

Reviews for First Alternative

Showing 11 of 11 company reviews

Fine if you don’t actually ever have to use them

Car Insurance • 23rd August 2024

They were easy to contact initially on my claim, however they let my car sit in the garage for a whole month without doing anything... They were easy to contact initially on my claim, however they let my car sit in the garage for a whole month without doing anything and didn’t try to contact me once with any kind of update. I had to continually chase them and could never get an answer about what was going on. I then was told by the garage that it had been written off and had to chase the insurance up multiple times to get this confirmed. It was fairly stressful and annoying to get such little information out of them every time I tried to call Read more Read less

{"display":"George Clarke","full_name":"George Clarke","avatar":{"url":"\/assets\/uploads\/avatars\/users\/735324.png"}}'s avatar
Rated Average • 3/5
Read more product reviews

Disgusting

Car Insurance • 3rd June 2024

massive price hikes, deliberate incorrect information put into policy so they can claim the insurance is invalid. online chats are appalling. quite often chat to... massive price hikes, deliberate incorrect information put into policy so they can claim the insurance is invalid. online chats are appalling. quite often chat to people who DO NOT UNDERSTAND ENGLISH PROPERLY. PHYSICALLY LAUGH AT YOU DOWN THE PHONE. Disrespectful, uncooperative, arrogant, discriminating. VERY DIFFICULT TO COMMUNICATE WITH. Read more Read less

{"display":"Robert R","full_name":"Robert R","avatar":{"url":"\/assets\/uploads\/avatars\/users\/998104.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews
1/9
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Products from First Alternative

Showing all products offered by First Alternative

Car Insurance

by First Alternative

Read First Alternative car insurance reviews on Smart Money People, the UK's #1 independent financial services review site. If you're looking specifically for First Alternative reviews, see what insight our...

Vehicle insurance
Average Rating of Poor
1.87/5 • based on 11 individual reviews
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