Smart Money People Logo
Go to business site
Own this company?
Share this page
Link copied

Churchill Insurance reviews

Churchill Logo
Rated Average • 3.41/5

Churchill Insurance reviews

This business hasn't yet registered to manage and respond to reviews on their page. Own this business?. Find out how to register here

Unverified business
Last reviewed within 7 days
Write a review

Review summary

People rate this company as Average based on 467 product reviews

Average score of 3.41/5
5 star
47%
4 star
21%
3 star
5%
2 star
3%
1 star
24%
Reviews for Churchill Insurance have trended negatively over the past 90 days

Latest positive rating

5/5

Quick and easy service, switched from Hastings due t...

Quick and easy service, switched from Hastings due to a better price with Churchill

{"display":"Sarah H","full_name":"Sarah H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Car insurance
Sarah H 8th October 2025

Latest negative rating

1/5

CATASTROPHIC INCOMPETENCE AND PRESSURE TACTICS

​I am a NON-FAULT customer, yet the claims process with Churchill has been appalling and indicative of deliberate tactics to discourage me from pursuing a... ​I am a NON-FAULT customer, yet the claims process with Churchill has been appalling and indicative of deliberate tactics to discourage me from pursuing a fair settlement. ​Key Issues & Facts: ​Claim Disappearance and Communication Failure: My claim file repeatedly vanished from the online portal. Scheduled calls (e.g., with the Motor Engineering Team) were completely ignored, with no callback whatsoever, which is scandalous. ​Unacceptable Lowball Offer: After declaring my VW Passat a Total Loss, Churchill issued an automated valuation of £1,698. This is a deliberately undervalued offer that ignores the true market retail value and my recent investment in the vehicle. ​Ignoring Personal Injury: Following the accident, I have been experiencing dizziness and severe headaches, formally confirmed by my GP and requiring medication. Despite this serious medical situation, Churchill continues to employ delaying and pressure tactics. ​Procedural Chaos: I was notified that the collection of the courtesy hire car (Auxillis) had been cancelled without notifying me, forcing me to wait pointlessly. ​This entire process has been a waste of time and a deliberate stressor for an innocent party who should receive prompt support. Churchill is not only undervaluing my settlement but is actively exploiting my medical situation. ​I demand immediate intervention from a Senior Handler and the closure of the Passat claim via payment of the fair market value of £3,500 and settlement of the uninsured loss claim. Please note that the personal injury claim has already been transferred to the law firm Calio Claims for full legal pursuit. ​AVOID THIS INSURER. (Claim Ref: 225899533) Read more Read less

{"display":"Maciej O","full_name":"Maciej O","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Car insurance
Maciej O 2nd December 2025
See more reviews for Churchill Insurance products

About Churchill Insurance

Churchill Insurance started selling home insurance and, over the years, have extended their services, now offering car insurance, home insurance, travel insurance, pet insurance, breakdown cover and van insurance. They are a UK-based company and sell insurance policies by phone and on the internet.

Are you looking for the perfect cover to keep you insured? Our Churchill Insurance reviews can help you decide if it’s the right provider for you.

If you’re considering taking out insurance with Churchill, check out our reviews first. Find out what policy holders have with Churchill and how satisfied they’ve been so far. Learn more about the benefits of being a Churchill member. All of this and more can be found in our Churchill Insurance reviews.

Smart Money People is the place for Churchill Insurance reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Churchill Insurance at a glance

Reviews for Churchill Insurance

Showing 11 of 467 company reviews • Last reviewed within 7 days

CATASTROPHIC INCOMPETENCE AND PRESSURE TACTICS

Car insurance • 2nd December 2025

​I am a NON-FAULT customer, yet the claims process with Churchill has been appalling and indicative of deliberate tactics to discourage me from pursuing a... ​I am a NON-FAULT customer, yet the claims process with Churchill has been appalling and indicative of deliberate tactics to discourage me from pursuing a fair settlement. ​Key Issues & Facts: ​Claim Disappearance and Communication Failure: My claim file repeatedly vanished from the online portal. Scheduled calls (e.g., with the Motor Engineering Team) were completely ignored, with no callback whatsoever, which is scandalous. ​Unacceptable Lowball Offer: After declaring my VW Passat a Total Loss, Churchill issued an automated valuation of £1,698. This is a deliberately undervalued offer that ignores the true market retail value and my recent investment in the vehicle. ​Ignoring Personal Injury: Following the accident, I have been experiencing dizziness and severe headaches, formally confirmed by my GP and requiring medication. Despite this serious medical situation, Churchill continues to employ delaying and pressure tactics. ​Procedural Chaos: I was notified that the collection of the courtesy hire car (Auxillis) had been cancelled without notifying me, forcing me to wait pointlessly. ​This entire process has been a waste of time and a deliberate stressor for an innocent party who should receive prompt support. Churchill is not only undervaluing my settlement but is actively exploiting my medical situation. ​I demand immediate intervention from a Senior Handler and the closure of the Passat claim via payment of the fair market value of £3,500 and settlement of the uninsured loss claim. Please note that the personal injury claim has already been transferred to the law firm Calio Claims for full legal pursuit. ​AVOID THIS INSURER. (Claim Ref: 225899533) Read more Read less

{"display":"Maciej O","full_name":"Maciej O","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews

CATASTROPHIC INCOMPETENCE AND PRESSURE TACTICS

Home insurance • 2nd December 2025

​I am a NON-FAULT customer, yet the claims process with Churchill has been appalling and indicative of deliberate tactics to discourage me from pursuing a... ​I am a NON-FAULT customer, yet the claims process with Churchill has been appalling and indicative of deliberate tactics to discourage me from pursuing a fair settlement. ​Key Issues & Facts: ​Claim Disappearance and Communication Failure: My claim file repeatedly vanished from the online portal. Scheduled calls (e.g., with the Motor Engineering Team) were completely ignored, with no callback whatsoever, which is scandalous. ​Unacceptable Lowball Offer: After declaring my VW Passat a Total Loss, Churchill issued an automated valuation of £1,698. This is a deliberately undervalued offer that ignores the true market retail value and my recent investment in the vehicle. ​Ignoring Personal Injury: Following the accident, I have been experiencing dizziness and severe headaches, formally confirmed by my GP and requiring medication. Despite this serious medical situation, Churchill continues to employ delaying and pressure tactics. ​Procedural Chaos: I was notified that the collection of the courtesy hire car (Auxillis) had been cancelled without notifying me, forcing me to wait pointlessly. ​This entire process has been a waste of time and a deliberate stressor for an innocent party who should receive prompt support. Churchill is not only undervaluing my settlement but is actively exploiting my medical situation. ​I demand immediate intervention from a Senior Handler and the closure of the Passat claim via payment of the fair market value of £3,500 and settlement of the uninsured loss claim. Please note that the personal injury claim has already been transferred to the law firm Calio Claims for full legal pursuit. ​AVOID THIS INSURER. (Claim Ref: 225899533) Read more Read less

{"display":"Maciej O","full_name":"Maciej O","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews
  • 1/5

    Great company until YOU have a problem

    My car had a minor bump, Churchill told me that DLG Autos would carry out the repairs on return my windscreen, rear screen, both windows... My car had a minor bump, Churchill told me that DLG Autos would carry out the repairs on return my windscreen, rear screen, both windows on each side, both mirrors and my sunroof were covered in 100s of minute speckles, their engineer inspected my car glass and said they were stone chips!! in my opinion these speckles are welcome burns, I asked how could stone chips damage every panel of glass without a chip on the paint work.... NO ANSWER I asked what's the difference between stone chips and weld burns.... NO ANSWER so as far as I'm concerned this supposedly 'qualified' engineer based his outcome on guess work, I asked the Financial Ombudsman the same questions...NO ANSWER and they also sided with the engineers decision, I asked DHL Auto Services in Glasgow and DLG HQ customer services....NO ANSWER. However during my complaint process I discovered that Direct Line own Churchill and they also own DLG Autos and this engineer works for them all so basically he has no interest in the client because he's a bootlicker for his bosses!! Read more Read less

    {"display":"William C","full_name":"William C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    William C 27th October 2025
  • 1/5

    Never use Churchill for your insurance

    As I am about to buy a new car I contacted Churchill, with whom I currently have insurance to ask for a quote. I answered... As I am about to buy a new car I contacted Churchill, with whom I currently have insurance to ask for a quote. I answered all the questions only to be told that the underwriters had refused my request. I was told it was not age related and that no reason could be given . 'It was a confidential matter'. When I asked who the underwriters were I was given the same answer even though that information is freely available on the internet. I was left speechless. I shall now be changing the insurance policy for my house insurance and will never apply to Churchill again. I would never recommend Churchill to anyone for insurance. Read more Read less

    {"display":"Jane K","full_name":"Jane K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Jane K 9th October 2025
  • 5/5

    Quick and easy service, switched from Hastings due t...

    Quick and easy service, switched from Hastings due to a better price with Churchill

    {"display":"Sarah H","full_name":"Sarah H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Sarah H 8th October 2025
  • 4/5

    Overall Good Service

    Been with Churchill for many years, and always had good service. They are not quite as good as they were on price competitiveness.

    {"display":"JMC","full_name":"JMC","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    JMC 8th September 2025
  • 5/5

    Good overall service, allows for cover during buildi...

    Good overall service, allows for cover during building works

    {"display":"Andrew","full_name":"Andrew","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Andrew 7th September 2025
  • 4/5

    Sticking with the nodding dog!

    Been with Churchill 3 years now and although I've not had to claim, they provide a good level of cover for a reasonable price and... Been with Churchill 3 years now and although I've not had to claim, they provide a good level of cover for a reasonable price and have been helpful on the phone. They have an easy to use web portal which makes admin changes easy. Read more Read less

    {"display":"NF","full_name":"NF","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    NF 5th September 2025
  • 5/5

    Great company that deliver what they promose.

    Great company that deliver what they promose. Sincere i.e, Without wax.

    {"display":"PJ D","full_name":"PJ D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    PJ D 5th September 2025
  • 5/5

    Always a positive experience.

    Always a positive experience. Clear documents and good portal online. Phone staff very helpful also

    {"display":"Hannah ","full_name":"Hannah ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Hannah 5th September 2025
  • 5/5

    Found them cheaper than others

    Found them cheaper than others and was easy to work around the wed site

    {"display":"Pauline kelly ","full_name":"Pauline kelly ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

    Products from Churchill Insurance
    Showing products offered by Churchill Insurance

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice