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Churchill Insurance reviews

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Rated Average • 3.35/5

Churchill Insurance reviews

Unverified business

Review summary

People rate this company as Average based on 439 product reviews

Average score of 3.35/5
5 star
46%
4 star
22%
3 star
5%
2 star
3%
1 star
24%
Reviews for Churchill Insurance have trended negatively over the past 90 days

Latest positive rating

5/5

Water leak

Had two severe water leaks in the garden. Churchill arranged everything. The contractors were quick, efficient and left the garden as good as it was before. (even replanting some shrubs)

{"display":"Danielle","full_name":"Danielle","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Home Insurance
Danielle 15th October 2024

Latest negative rating

1/5

Out of my 6 years of driving I will never ever be go...

Out of my 6 years of driving I will never ever be going back to Churchill let me run this down for you started with... Out of my 6 years of driving I will never ever be going back to Churchill let me run this down for you started with the company from July were now in November I've rang up 5 times over the last 4 months for them to tell me they have a IT problem and they will ring me back never heard nothing back decided to ring back for the last time In this November for them to tell me there's a defect with my insurance. After already taking a payment off me they then tell me they need to cancel my insurance start a new one and take another payment again in the same month with no refund after all I wanted was my no claims discount protecting adding on which I already added on from the start then once the insurance started they decided it wasn't protected after 4 months of IT issues they tell me oh we can now add protected no claims that they also confirmed I put it on in the first place to also say sorry for the amount of times ive called and no call back for them to turn around and say yes we can add it but need to cancel and take another payment with just a sorry. That's my last time using this company and stay away never had a issue with anyone else apart from these shocking Read more Read less

{"display":"Nathan B","full_name":"Nathan B","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1072622.png"}}'s avatar
Car Insurance
Nathan B 21st November 2024
See more reviews for Churchill Insurance products

About Churchill Insurance

Churchill Insurance started selling home insurance and, over the years, have extended their services, now offering car insurance, home insurance, travel insurance, pet insurance, breakdown cover and van insurance. They are a UK-based company and sell insurance policies by phone and on the internet.

Are you looking for the perfect cover to keep you insured? Our Churchill Insurance reviews can help you decide if it’s the right provider for you.

If you’re considering taking out insurance with Churchill, check out our reviews first. Find out what policy holders have with Churchill and how satisfied they’ve been so far. Learn more about the benefits of being a Churchill member. All of this and more can be found in our Churchill Insurance reviews.

Smart Money People is the place for Churchill Insurance reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Churchill Insurance at a glance

Reviews for Churchill Insurance

Showing 11 of 439 company reviews

Out of my 6 years of driving I will never ever be go...

Car Insurance • 21st November 2024

Out of my 6 years of driving I will never ever be going back to Churchill let me run this down for you started with... Out of my 6 years of driving I will never ever be going back to Churchill let me run this down for you started with the company from July were now in November I've rang up 5 times over the last 4 months for them to tell me they have a IT problem and they will ring me back never heard nothing back decided to ring back for the last time In this November for them to tell me there's a defect with my insurance. After already taking a payment off me they then tell me they need to cancel my insurance start a new one and take another payment again in the same month with no refund after all I wanted was my no claims discount protecting adding on which I already added on from the start then once the insurance started they decided it wasn't protected after 4 months of IT issues they tell me oh we can now add protected no claims that they also confirmed I put it on in the first place to also say sorry for the amount of times ive called and no call back for them to turn around and say yes we can add it but need to cancel and take another payment with just a sorry. That's my last time using this company and stay away never had a issue with anyone else apart from these shocking Read more Read less

{"display":"Nathan B","full_name":"Nathan B","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1072622.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews

Churchill changed my policy without my permission

Car Insurance • 8th November 2024

Churchill changed my policy to remove breakdown cover without my permission. I called to remove DriveSure from my policy because it is a massive pain... Churchill changed my policy to remove breakdown cover without my permission. I called to remove DriveSure from my policy because it is a massive pain where you have to input every time you are in a vehicle that is not driven by you. When I called to remove it, they also removed my breakdown cover without notifying me! I called to tell them but they didn’t believe me and they said they would have to listen to the call back. Each deadline they set to get back to me they missed. I called back 3 times and each time they had not investigated. Calling them is a pain, so many automated security question that are then repeated as soon as you speak to somebody. They couldn’t even give me quote to add breakdown back on so I have no breakdown cover at the minute. Having to avoid long drives for now until they can sort it. That’s the holiday ruined this weekend. Read more Read less

{"display":"Eleanor H","full_name":"Eleanor H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews
  • 1/5

    Quote rose over £250 between Compare the Market & Ch...

    Quote rose over £250 between Compare the Market & Churchill On 24th October 2024, I was forwarded to Churchill via Compare the Market for car... Quote rose over £250 between Compare the Market & Churchill On 24th October 2024, I was forwarded to Churchill via Compare the Market for car insurance. However once forwarded to the Churchill site; the price jumped by over £250. I then queried this increase via a chat box agent who requested that I send him a screenshot of the Compare the Market quote. I did this but he could not explain the increase and suggested that I phone up and speak to Churchill direct!!! I wasted over an hour with him attempting to take out insurance; but lost faith with Churchill; so went to Aviva via Compare the Market and within 15 minutes took out my car insurance. No hassle with Aviva, price as quoted by Compare the Market. Simples! Read more Read less

    {"display":"Neil S","full_name":"Neil S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car Insurance
    Neil S 26th October 2024
  • 5/5

    Water leak

    Had two severe water leaks in the garden. Churchill arranged everything. The contractors were quick, efficient and left the garden as good as it was before. (even replanting some shrubs)

    {"display":"Danielle","full_name":"Danielle","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home Insurance
    Danielle 15th October 2024
  • 5/5

    My car was hit by a hit and run driver and Churchill...

    My car was hit by a hit and run driver and Churchills could not have been more helpful. I will always recommend them after my excellent experience.

    {"display":"caroline h","full_name":"caroline h","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car Insurance
    caroline h 14th October 2024
  • 4/5

    Good customer service with fairly rapid response tim...

    Good customer service with fairly rapid response time on the phone. Not yet had to make a claim, so no experience of that.

    {"display":"Mark Temple","full_name":"Mark Temple","avatar":{"url":"\/assets\/uploads\/avatars\/users\/697392.png"}}'s avatar
    Car Insurance
    Mark Temple 11th October 2024
  • 5/5

    Great value insurance quote, easy to navigate

    Great value insurance quote, easy to navigate

    {"display":"Ellie A","full_name":"Ellie A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car Insurance
    Ellie A 10th October 2024
  • 5/5

    Excellent service

    Affordable, quick and efficient.

    {"display":"Waheba","full_name":"Waheba","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car Insurance
    Waheba 9th October 2024
  • 2/5

    Have Insurers lost the plot?

    My policy is due to be renewed soon but the quote I received has an incease of nearly 40%. When challenged I was immediately offered... My policy is due to be renewed soon but the quote I received has an incease of nearly 40%. When challenged I was immediately offered a discount of £50. However I was able to get slightly better cover through a comparison website at marginally less than I paid last year. The business model is flawed as there is no loyalty to customers rather one of quoting a randomly high premium and seeing if it is noticed. Read more Read less

    {"display":"Mtr","full_name":"Mtr","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car Insurance
    Mtr 6th September 2024
  • 4/5

    4 yeard with Churchill Insurance

    I have Car Insurance with Churchill for 4 years now and they always met the need. If another insurance company offered a lower price then... I have Car Insurance with Churchill for 4 years now and they always met the need. If another insurance company offered a lower price then Churchill price-mached it and so they kept me their customer. Would definitely recommend. Read more Read less

    {"display":"Carmen A","full_name":"Carmen A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car Insurance
    Carmen A 5th September 2024
  • 5/5

    Customer services were very helpful.

    Customer services were very helpful. Listened and made appropriate changes.

    {"display":"Anne Clark","full_name":"Anne Clark","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home Insurance
    Anne Clark 4th September 2024

    Products from Churchill Insurance
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