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Churchill Insurance: Home insurance reviews

Name: Home insurance
Rating: 3.52 (166 reviews)

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3.52

Based on 166 reviews, last reviewed 13th Oct 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

63%

19%

12%

Latest highest rating:

5

Churchhill Full comprehensive cover, great service by staff that know how to access information and good value for money. When negotiations for price increases o... Read more Reviewed on: 13th October 2026

Latest lowest rating:

1

Churchill claims are a JOKE. Churchill claims are a JOKE. Ai they use is useless. they paid out after 3 months and was told that a travel policy I claimed for 350 wouldn't effect ... Read more Reviewed on: 8th October 2026

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About this product

Churchill have two home insurance products to choose from.

The Home Insurance option is a standard policy. Churchill’s Home Plus policy includes all the features of Home Insurance but with extras included, such as cover for accidental damage, home emergency cover and family legal protection.

Churchill home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Churchill before, you can also leave a review and share your experience.

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Churchill Insurance Home insurance reviews (166)

Churchhill

Full comprehensive cover, great service by staff that know how to access information and good value for money. When negotiations for price increases occur they reopen to discussion and will try to match like for like prices. Reviewed on: 13th October 2026

Churchill claims are a JOKE.

Churchill claims are a JOKE. Ai they use is useless. they paid out after 3 months and was told that a travel policy I claimed for 350 wouldn't effect this claim and it would cover the excess that they asked me to pay at the start of the claim. they decided to deduct it in the end. and the 4100 claim I received only 2725. disgusting how they treat long term customers. Reviewed on: 8th October 2026

Would Totally Recommend

I recently renewed my Home Insurance with Churchill and was pleasantly surprised to see that they allow returning customers to view offers normally aimed at new customers so for this reason in my opinion, Churchill rates as a top insurance provider you can trust. I also had to contact them recently as i had accidentally taken out two of the same insurance packages and the customer service team were extremely helpful and made it easy to correct this and refund any money owing. Reviewed on: 7th March 2026

Churchill do not allow existing customers to call them.

Just joined Churchill. One month in and I wanted to speak to them about adding my son with a provisional licence to the policy, as doing it through the online portal wasn't successful. No telephone number on the site, no telephone number when i asked the chat support. Spent 95 minutes on chat support to get the answer that they won't do that. A firm that won't speak to its customers. Awful experience. Never using them again. Reviewed on: 2nd March 2026

CATASTROPHIC INCOMPETENCE AND PRESSURE TACTICS

I am a NON-FAULT customer, yet the claims process with Churchill has been appalling and indicative of deliberate tactics to discourage me from pursuing a fair settlement. Key Issues & Facts: Claim Disappearance and Communication Failure: My claim file repeatedly vanished from the online portal. Scheduled calls (e.g., with the Motor Engineering Team) were completely ignored, with no callback whatsoever, which is scandalous. Unacceptable Lowball Offer: After declaring my VW Passat a Total Loss, Churchill issued an automated valuation of £1,698. This is a deliberately undervalued offer that ignores the true market retail value and my recent investment in the vehicle. Ignoring Personal Injury: Following the accident, I have been experiencing dizziness and severe headaches, formally confirmed by my GP and requiring medication. Despite this serious medical situation, Churchill continues to employ delaying and pressure tactics. Procedural Chaos: I was notified that the collection of the courtesy hire car (Auxillis) had been cancelled without notifying me, forcing me to wait pointlessly. This entire process has been a waste of time and a deliberate stressor for an innocent party who should receive prompt support. Churchill is not only undervaluing my settlement but is actively exploiting my medical situation. I demand immediate intervention from a Senior Handler and the closure of the Passat claim via payment of the fair market value of £3,500 and settlement of the uninsured loss claim. Please note that the personal injury claim has already been transferred to the law firm Calio Claims for full legal pursuit. AVOID THIS INSURER. (Claim Ref: 225899533) Reviewed on: 2nd December 2025

Overall Good Service

Been with Churchill for many years, and always had good service. They are not quite as good as they were on price competitiveness. Reviewed on: 8th September 2025

Good overall service, allows for cover during buildi...

Good overall service, allows for cover during building works Reviewed on: 7th September 2025

Sensible insurer

Fewer insurers were willing to provide home and contents cover due to our house being near a canal, but Churchill have always been able to provide this and not at a marked up price like other companies. The renewals have always been fair and we’ve had no issues in our time with them. Reviewed on: 5th September 2025

Very polite,fair and knowledgeable service.

Very polite,fair and knowledgeable service. Reviewed on: 4th September 2025

A very positive experience all round.

Today I dealt with a delightful lady called Jayne who was so very patient helpful and knowledgeable. She explained everything very clearly in relation to my home insurance quote/policy. The whole experience was stress- free. What is more, I was pleased by the competitive cost for the insurance. Reviewed on: 14th August 2025

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