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Churchill Insurance: Home insurance reviews

Name: Home insurance
Rating: 4.24 (161 reviews)

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4.10

Based on 161 reviews, last reviewed 8th Sep 2025

400% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

64%

19%

11%

Latest highest rating:

4

Overall Good Service Been with Churchill for many years, and always had good service. They are not quite as good as they were on price competitiveness. Reviewed on: 8th September 2025

Latest lowest rating:

1

Refuse to provide Home Emergency cover Churchill refuse to provide home emergency service for a boiler warning light. My Home Plus enhanced policy clearly states that Hot Water system is co... Read more Reviewed on: 3rd April 2025

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About this product

Churchill have two home insurance products to choose from.

The Home Insurance option is a standard policy. Churchill’s Home Plus policy includes all the features of Home Insurance but with extras included, such as cover for accidental damage, home emergency cover and family legal protection.

Churchill home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Churchill before, you can also leave a review and share your experience.

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Churchill Insurance Home insurance reviews (161)

Overall Good Service

Been with Churchill for many years, and always had good service. They are not quite as good as they were on price competitiveness. Reviewed on: 8th September 2025

Good overall service, allows for cover during buildi...

Good overall service, allows for cover during building works Reviewed on: 7th September 2025

Sensible insurer

Fewer insurers were willing to provide home and contents cover due to our house being near a canal, but Churchill have always been able to provide this and not at a marked up price like other companies. The renewals have always been fair and we’ve had no issues in our time with them. Reviewed on: 5th September 2025

Very polite,fair and knowledgeable service.

Very polite,fair and knowledgeable service. Reviewed on: 4th September 2025

A very positive experience all round.

Today I dealt with a delightful lady called Jayne who was so very patient helpful and knowledgeable. She explained everything very clearly in relation to my home insurance quote/policy. The whole experience was stress- free. What is more, I was pleased by the competitive cost for the insurance. Reviewed on: 14th August 2025

Churchill Home Insurance

Churchill Home Insurance is very good Reviewed on: 24th June 2025

Refuse to provide Home Emergency cover

Churchill refuse to provide home emergency service for a boiler warning light. My Home Plus enhanced policy clearly states that Hot Water system is covered - with no exceptions/statements. When I called for service to fix the hot water due to ignition warning - Churchill said I was not covered due to no service on the boiler in 12-18 months! I asked for where the statement is in my Policy - as I have the policy open and in front of me. But Churchill could not provide the statement. I asked to speak to a manager or raise the issue - but was transferred to Home Emergency - the same line I was on! I have had no call back or follow up from Churchill! Ridiculous and poor! Reviewed on: 3rd April 2025

Water leak

Had two severe water leaks in the garden. Churchill arranged everything. The contractors were quick, efficient and left the garden as good as it was before. (even replanting some shrubs) Reviewed on: 15th October 2024

Customer services were very helpful.

Customer services were very helpful. Listened and made appropriate changes. Reviewed on: 4th September 2024

Great customer service

Rang up to renew spoke to a really friendly operator who was really helpful Reviewed on: 4th September 2024

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