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Churchill Insurance: Home insurance reviews

Name: Home insurance
Rating: 3.93 (163 reviews)

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3.93

Based on 163 reviews, last reviewed 2nd Mar 2026

100% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

63%

19%

12%

Latest highest rating:

4

Overall Good Service Been with Churchill for many years, and always had good service. They are not quite as good as they were on price competitiveness. Reviewed on: 8th September 2025

Latest lowest rating:

1

Churchill do not allow existing customers to call them. Just joined Churchill. One month in and I wanted to speak to them about adding my son with a provisional licence to the policy, as doing it through th... Read more Reviewed on: 2nd March 2026

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About this product

Churchill have two home insurance products to choose from.

The Home Insurance option is a standard policy. Churchill’s Home Plus policy includes all the features of Home Insurance but with extras included, such as cover for accidental damage, home emergency cover and family legal protection.

Churchill home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Churchill before, you can also leave a review and share your experience.

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Churchill Insurance Home insurance reviews (163)

Churchill do not allow existing customers to call them.

Just joined Churchill. One month in and I wanted to speak to them about adding my son with a provisional licence to the policy, as doing it through the online portal wasn't successful. No telephone number on the site, no telephone number when i asked the chat support. Spent 95 minutes on chat support to get the answer that they won't do that. A firm that won't speak to its customers. Awful experience. Never using them again. Reviewed on: 2nd March 2026

CATASTROPHIC INCOMPETENCE AND PRESSURE TACTICS

I am a NON-FAULT customer, yet the claims process with Churchill has been appalling and indicative of deliberate tactics to discourage me from pursuing a fair settlement. Key Issues & Facts: Claim Disappearance and Communication Failure: My claim file repeatedly vanished from the online portal. Scheduled calls (e.g., with the Motor Engineering Team) were completely ignored, with no callback whatsoever, which is scandalous. Unacceptable Lowball Offer: After declaring my VW Passat a Total Loss, Churchill issued an automated valuation of £1,698. This is a deliberately undervalued offer that ignores the true market retail value and my recent investment in the vehicle. Ignoring Personal Injury: Following the accident, I have been experiencing dizziness and severe headaches, formally confirmed by my GP and requiring medication. Despite this serious medical situation, Churchill continues to employ delaying and pressure tactics. Procedural Chaos: I was notified that the collection of the courtesy hire car (Auxillis) had been cancelled without notifying me, forcing me to wait pointlessly. This entire process has been a waste of time and a deliberate stressor for an innocent party who should receive prompt support. Churchill is not only undervaluing my settlement but is actively exploiting my medical situation. I demand immediate intervention from a Senior Handler and the closure of the Passat claim via payment of the fair market value of £3,500 and settlement of the uninsured loss claim. Please note that the personal injury claim has already been transferred to the law firm Calio Claims for full legal pursuit. AVOID THIS INSURER. (Claim Ref: 225899533) Reviewed on: 2nd December 2025

Overall Good Service

Been with Churchill for many years, and always had good service. They are not quite as good as they were on price competitiveness. Reviewed on: 8th September 2025

Good overall service, allows for cover during buildi...

Good overall service, allows for cover during building works Reviewed on: 7th September 2025

Sensible insurer

Fewer insurers were willing to provide home and contents cover due to our house being near a canal, but Churchill have always been able to provide this and not at a marked up price like other companies. The renewals have always been fair and we’ve had no issues in our time with them. Reviewed on: 5th September 2025

Very polite,fair and knowledgeable service.

Very polite,fair and knowledgeable service. Reviewed on: 4th September 2025

A very positive experience all round.

Today I dealt with a delightful lady called Jayne who was so very patient helpful and knowledgeable. She explained everything very clearly in relation to my home insurance quote/policy. The whole experience was stress- free. What is more, I was pleased by the competitive cost for the insurance. Reviewed on: 14th August 2025

Churchill Home Insurance

Churchill Home Insurance is very good Reviewed on: 24th June 2025

Refuse to provide Home Emergency cover

Churchill refuse to provide home emergency service for a boiler warning light. My Home Plus enhanced policy clearly states that Hot Water system is covered - with no exceptions/statements. When I called for service to fix the hot water due to ignition warning - Churchill said I was not covered due to no service on the boiler in 12-18 months! I asked for where the statement is in my Policy - as I have the policy open and in front of me. But Churchill could not provide the statement. I asked to speak to a manager or raise the issue - but was transferred to Home Emergency - the same line I was on! I have had no call back or follow up from Churchill! Ridiculous and poor! Reviewed on: 3rd April 2025

Water leak

Had two severe water leaks in the garden. Churchill arranged everything. The contractors were quick, efficient and left the garden as good as it was before. (even replanting some shrubs) Reviewed on: 15th October 2024

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