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Churchill Insurance: Home insurance reviews

Name: Home insurance
Rating: 4.23 (157 reviews)

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4.05

Based on 157 reviews, last reviewed 14th Aug 2025

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

64%

19%

11%

Latest highest rating:

5

A very positive experience all round. Today I dealt with a delightful lady called Jayne who was so very patient helpful and knowledgeable. She explained everything very clearly in relation... Read more Reviewed on: 14th August 2025

Latest lowest rating:

1

Refuse to provide Home Emergency cover Churchill refuse to provide home emergency service for a boiler warning light. My Home Plus enhanced policy clearly states that Hot Water system is co... Read more Reviewed on: 3rd April 2025

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About this product

Churchill have two home insurance products to choose from.

The Home Insurance option is a standard policy. Churchill’s Home Plus policy includes all the features of Home Insurance but with extras included, such as cover for accidental damage, home emergency cover and family legal protection.

Churchill home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Churchill before, you can also leave a review and share your experience.

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Churchill Insurance Home insurance reviews (157)

A very positive experience all round.

Today I dealt with a delightful lady called Jayne who was so very patient helpful and knowledgeable. She explained everything very clearly in relation to my home insurance quote/policy. The whole experience was stress- free. What is more, I was pleased by the competitive cost for the insurance. Reviewed on: 14th August 2025

Churchill Home Insurance

Churchill Home Insurance is very good Reviewed on: 24th June 2025

Refuse to provide Home Emergency cover

Churchill refuse to provide home emergency service for a boiler warning light. My Home Plus enhanced policy clearly states that Hot Water system is covered - with no exceptions/statements. When I called for service to fix the hot water due to ignition warning - Churchill said I was not covered due to no service on the boiler in 12-18 months! I asked for where the statement is in my Policy - as I have the policy open and in front of me. But Churchill could not provide the statement. I asked to speak to a manager or raise the issue - but was transferred to Home Emergency - the same line I was on! I have had no call back or follow up from Churchill! Ridiculous and poor! Reviewed on: 3rd April 2025

Water leak

Had two severe water leaks in the garden. Churchill arranged everything. The contractors were quick, efficient and left the garden as good as it was before. (even replanting some shrubs) Reviewed on: 15th October 2024

Customer services were very helpful.

Customer services were very helpful. Listened and made appropriate changes. Reviewed on: 4th September 2024

Great customer service

Rang up to renew spoke to a really friendly operator who was really helpful Reviewed on: 4th September 2024

Reviewing insurance is difficult to do comprehensive...

Reviewing insurance is difficult to do comprehensively unless you've made a claim. We've had insurance with Churchill for many years, but have never claimed. Thus, I can say my experience renewing and contacting them has been fine. Though I hate their "administration fee" for policy amendments. Reviewed on: 4th September 2024

The setup process was very straight forward

The setup process was very straight forward and the online management features are very comprehensive. Everything could be done online without any human interaction. Reviewed on: 28th August 2024

Still using Churchill years later

I’ve used Churchill house insurance for several years, the premiums are competitive and they were very helpful when I needed to make a claim for a damaged laptop Reviewed on: 24th August 2024

Easy to use website and great customer service and v...

Easy to use website and great customer service and very competitive prices. Reviewed on: 23rd August 2024

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