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Churchill Insurance: Home Insurance reviews

Name: Home Insurance
Rating: 4.22 (156 reviews)

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4.02

Based on 156 reviews, last reviewed 24th Jun 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

64%

19%

11%

Latest highest rating:

4

Churchill Home Insurance Churchill Home Insurance is very good Reviewed on: 24th June 2025

Latest lowest rating:

1

Refuse to provide Home Emergency cover Churchill refuse to provide home emergency service for a boiler warning light. My Home Plus enhanced policy clearly states that Hot Water system is co... Read more Reviewed on: 3rd April 2025

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About this product

As a homeowner, finding a robust home insurance policy from a reputable provider is vital. Your home is likely your biggest asset, so it makes sense to protect it. At Smart Money People, we collect Churchill home insurance reviews to help you make an informed decision. Find out what genuine policyholders have to say about their experience with Churchill.

Churchill offers combined buildings and contents insurance policies. Choose your level of cover with Home Insurance and Home Plus. A variety of extras can be added to the Home Insurance policy such as accidental damage cover and family legal protection. Home Plus includes all of the additional extras as standard.

If Churchill home insurance sounds right for you, read our reviews to find out more. Learn how satisfied existing customers were with the cost of their premium. Find out how smooth the claims process is. Gain more information on the different levels of cover, and whether the additional add-ons are worthwhile. Read our Churchill home insurance reviews to make an informed decision on your next provider.

Have you had a home insurance policy with Churchill? Did you opt for Home Insurance or Home Plus, and were you satisfied with your decision? Would you say your premium was reasonably priced? Did you have any experience with Churchill’s customer service? Did you need to make a claim, and if so, how was it handled? Did you encounter any unexpected costs?

Whether good or bad, write a Churchill home insurance review today. Together, we can help people like you make better decisions.

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Churchill Insurance Home Insurance reviews (156)

Churchill Home Insurance

Churchill Home Insurance is very good Reviewed on: 24th June 2025

Refuse to provide Home Emergency cover

Churchill refuse to provide home emergency service for a boiler warning light. My Home Plus enhanced policy clearly states that Hot Water system is covered - with no exceptions/statements. When I called for service to fix the hot water due to ignition warning - Churchill said I was not covered due to no service on the boiler in 12-18 months! I asked for where the statement is in my Policy - as I have the policy open and in front of me. But Churchill could not provide the statement. I asked to speak to a manager or raise the issue - but was transferred to Home Emergency - the same line I was on! I have had no call back or follow up from Churchill! Ridiculous and poor! Reviewed on: 3rd April 2025

Water leak

Had two severe water leaks in the garden. Churchill arranged everything. The contractors were quick, efficient and left the garden as good as it was before. (even replanting some shrubs) Reviewed on: 15th October 2024

Customer services were very helpful.

Customer services were very helpful. Listened and made appropriate changes. Reviewed on: 4th September 2024

Great customer service

Rang up to renew spoke to a really friendly operator who was really helpful Reviewed on: 4th September 2024

Reviewing insurance is difficult to do comprehensive...

Reviewing insurance is difficult to do comprehensively unless you've made a claim. We've had insurance with Churchill for many years, but have never claimed. Thus, I can say my experience renewing and contacting them has been fine. Though I hate their "administration fee" for policy amendments. Reviewed on: 4th September 2024

The setup process was very straight forward

The setup process was very straight forward and the online management features are very comprehensive. Everything could be done online without any human interaction. Reviewed on: 28th August 2024

Still using Churchill years later

I’ve used Churchill house insurance for several years, the premiums are competitive and they were very helpful when I needed to make a claim for a damaged laptop Reviewed on: 24th August 2024

Easy to use website and great customer service and v...

Easy to use website and great customer service and very competitive prices. Reviewed on: 23rd August 2024

Landowner Insurance

I wanted a quote for a landowner insurance. They offered the best price. I felt reassured that they have a great reputation too. I initially bought the policy, but realised I bought the wrong one and they promptly let me refund with no issues! Reviewed on: 25th May 2024

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