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Churchill Insurance: Home insurance reviews

Name: Home insurance
Rating: 4.24 (161 reviews)

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4.12

Based on 161 reviews, last reviewed 8th Sep 2025

400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

64%

19%

11%

Latest highest rating:

4

Overall Good Service Been with Churchill for many years, and always had good service. They are not quite as good as they were on price competitiveness. Reviewed on: 8th September 2025

Latest lowest rating:

1

Refuse to provide Home Emergency cover Churchill refuse to provide home emergency service for a boiler warning light. My Home Plus enhanced policy clearly states that Hot Water system is co... Read more Reviewed on: 3rd April 2025

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About this product

Churchill have two home insurance products to choose from.

The Home Insurance option is a standard policy. Churchill’s Home Plus policy includes all the features of Home Insurance but with extras included, such as cover for accidental damage, home emergency cover and family legal protection.

Churchill home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Churchill before, you can also leave a review and share your experience.

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Churchill Insurance Home insurance reviews (161)

Completely let down by Churchills

Churchills don’t even deserve one star. Having had a roof tile dislodged during Storm Dudley I put in a claim for repair. However Churchills just accepted a report from one of their assessors that wear and tear was to blame. The report was based on photographs only; no-one went up on the roof and yet 'nail fatigue' was mentioned as a possible cause. I asked them what was more likely: a tile that has been in situ for years suddenly fails due to wear and tear during a severe storm, or that storm winds might have dislodged it? No answer. Just fobbed off with repeated references to the assessor’s report. My questions and points to them were not even addressed. Just ignored. And my only recourse now is the Financial Ombudsman. This would take months. Churchills know this. I have no option other than to get the roof repaired. They win. Of course. I will not be using this company ever again. The worst kind of insurance experience. Terrible service. Reviewed on: 8th March 2022

Since Christmas I have a leak

Have been trying to get someone to fix a leak since Christmas. No luck they pass you to Sedgwick who are based in Glasgow and still today no result. Reviewed on: 22nd February 2022

Renew home insurance

I was going to renew our home insurance but could not get through. No email address provided spent 25 minutes on the phone waiting to speak to someone. Will not recommend Reviewed on: 10th February 2022

poor

cant contact them and they have messed up details on my car Reviewed on: 17th December 2021

Repair and replace taps

Impressed by how quickly and efficiently my problem was dealt with. Reviewed on: 14th December 2021

AVOID

DON’T BELIEVE THE HYPE YET ANOTHER UPDATE! No further on with work despite the usual public show of “contact us directly to sort out”. And now to add insult to injury they have auto renewed my parents policy when they were told by them AND me in writing not to!!! At the end of my tether with them and STILL my parents are forced to live in a shell of a kitchen with no flooring!!!! UPDATE - after 1 week I have still not had even the courtesy of a reply yet alone had any progress on the work. My parents are still living in a shell of a kitchen with no idea if or when the work will be completed. I would call it shocking customer service however as customer service is non-existent this would be flattering them. DON’T BELIEVE THE HYPE! The majority of positive reviews relate to price and/or service when taking out a policy. JUST WAIT AND SEE WHAT HAPPENS IF YOU HAVE TO MAKE A CLAIM!!! See the message I have had to send to them to try and get my parents claim sorted. PS NOT HAD ANY RESPONSE! “ Back in July my parents gave permission to Churchills for me to discuss their ongoing claim with you should this be required. I am afraid to say that I now need to contact you to ask what is going on? This claim has been ongoing since June and has been handled appallingly! They have been left for weeks in a shell of a kitchen with basic utilities and promises of visits that don't happen. At the request of my parents I travelled to ####### last weekend to take a look at the progress as the floor was meant to be screeded on Friday 18th. This did not happen as when the contractor turned up he said he couldn't do the work as the flooring contained asbestos. Why hadn't this been picked up OR communicated by the surveyor??? This was after my parents, both in their late 70's and my father registered disabled had moved tables and chairs out of the kitchen area as they were asked to have the area clear ready to work. It is an absolute disgrace! The situation now is they are living in a shell of a kitchen not being able to cook or clean properly and they have a pile of rubbish including stacks of old flooring in the garden which the contractors have failed to take with them. I could further catalogue the incompetent and disgraceful way this 4 month claim has been mishandled however I will save this for Twitter and as many review sites I can post this debacle on to save any other would be customers being put through such a shoddy service. What I want from you is a full timetable of what is going to happen, and when IN WRITING and I want it adhered to. This needs to be sorted now as I feel that the contractors are definitely taking advantage of my parents easy going nature, one thing I didn't inherit from them. One final point. I find it ironic that the communication from both Churchills and the contractors has been woeful yet they are regularly being contacted to renew their policy. Seems to me that your customer service is great when taking money, not so good should you have a claim. I don't want them contacted again asking them to renew! Please sort this mess out!” PLEASE SAVE YOURSELF THE GRIEF AND GO ELSEWHERE! Reviewed on: 1st October 2020

Excellent cover for the price

Great customer services and great deal on price and cover Reviewed on: 16th September 2020

Helpful

Fast and efficient deal with you in friendly manner Reviewed on: 10th August 2020

Great value

After using many comparison sites I phoned Churchill. They gave me a much better level of cover at an even lower price than on the comparison site. Reviewed on: 14th July 2020

Fast action!

Had a leaking water pipe in the garden, Churchill arranged everything, Quick and pain free insurance claim Reviewed on: 13th July 2020

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