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Churchill Insurance: Home insurance reviews

View other Churchill Insurance products
3.96
Based on 164 reviews, last reviewed 7th Mar 2026
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
63%
See only 4 star reviews
19%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
12%

Latest highest rating:

5

Would Totally Recommend I recently renewed my Home Insurance with Churchill and was pleasantly surprised to see that they allow returning customers to view offers normally ai... Read more Reviewed on: 7th March 2026
Clare's avatar
Clare

Latest lowest rating:

1

Churchill do not allow existing customers to call them. Just joined Churchill. One month in and I wanted to speak to them about adding my son with a provisional licence to the policy, as doing it through th... Read more Reviewed on: 2nd March 2026
PHILIP H's avatar
PHILIP H
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About this product

Churchill have two home insurance products to choose from.

The Home Insurance option is a standard policy. Churchill’s Home Plus policy includes all the features of Home Insurance but with extras included, such as cover for accidental damage, home emergency cover and family legal protection.

Churchill home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Churchill before, you can also leave a review and share your experience.

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Churchill Insurance Home insurance reviews (164)

Churchill Home Insurance

1
Awful insurance company, engineer did not perform a proper diagnostic on the boiler error code, he could not even locate a waste condensation pipe or undo a screw so left, sat in his car for 15mins then went. This has resulted in Churchill not willing to cover my claim, leaving me and my son to have a cold Christmas and l will probably have to buy a new boiler. They also increased my renewal by 30%. I have Churchill Hone Plus which should be called Churchill Home Minus for all the exclusion payout clauses they have. Reviewed on: 21st December 2023
Kal Jandu's avatar
Kal Jandu

Are existing customers treated fairly?

2
When my home and contents cover came up for renewal I was horrified that the premium had gone up by over 35% so we did some research for better offers. Using the same data we discovered that insuring house and contents separately was much cheaper than doing them together. Churchill also told me on the phone that if I went elsewhere then I would get a better offer next year! In the end we have re-insured partly with Churchill and gone elsewhere for the contents saving us nearly £90 overall. Reviewed on: 27th August 2023
Mtr's avatar
Mtr

Responsive on renewal quote

5
I’m fortunate that we haven’t had to make any claims for years. On our renewal the increased costs were a concern. Following a discussion these were reduced. Reviewed on: 26th August 2023
Anne Clark's avatar
Anne Clark

Good Insurer

5
Good prices and quick response to claim. Good service. Reviewed on: 25th August 2023
Henry Allgood's avatar
Henry Allgood

Good value

5
Renewed several years with no issues Reviewed on: 23rd August 2023
Ross's avatar
Ross

Extensive cover

5
The right cover at the right price with knowledgeable staff to help Reviewed on: 23rd August 2023
Robert Christopher Pennington's avatar
Robert Christopher Pennington

When something works well - leave alone!

5
Been with Churchill for several years; I keep reviewing other options and keep returning to Churchill year after year! When things are smooth don't create waves! Reviewed on: 22nd August 2023
Chris Liassides's avatar
Chris Liassides

Good value

5
Churchill provide excellent value compared to other competitors and their website / online features are extremely comprehensive.. Reviewed on: 28th July 2023
John D's avatar
John D

Be careful, they sneakily jack up prices over time

2
They bump up your home insurance price 20% every year of you don't contact them to reduce it They charge monthly payments as a credit so there's another 20% ripoff there Reviewed on: 14th June 2023
Anthony Millar's avatar
Anthony Millar

Affordable

5
I been with them for over three years. Reviewed on: 31st May 2023
Kezo Newts's avatar
Kezo Newts

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