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Churchill Insurance: Home Insurance reviews

Name: Home Insurance
Rating: 4.22 (156 reviews)

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4.02

Based on 156 reviews, last reviewed 24th Jun 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

64%

19%

11%

Latest highest rating:

4

Churchill Home Insurance Churchill Home Insurance is very good Reviewed on: 24th June 2025

Latest lowest rating:

1

Refuse to provide Home Emergency cover Churchill refuse to provide home emergency service for a boiler warning light. My Home Plus enhanced policy clearly states that Hot Water system is co... Read more Reviewed on: 3rd April 2025

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About this product

As a homeowner, finding a robust home insurance policy from a reputable provider is vital. Your home is likely your biggest asset, so it makes sense to protect it. At Smart Money People, we collect Churchill home insurance reviews to help you make an informed decision. Find out what genuine policyholders have to say about their experience with Churchill.

Churchill offers combined buildings and contents insurance policies. Choose your level of cover with Home Insurance and Home Plus. A variety of extras can be added to the Home Insurance policy such as accidental damage cover and family legal protection. Home Plus includes all of the additional extras as standard.

If Churchill home insurance sounds right for you, read our reviews to find out more. Learn how satisfied existing customers were with the cost of their premium. Find out how smooth the claims process is. Gain more information on the different levels of cover, and whether the additional add-ons are worthwhile. Read our Churchill home insurance reviews to make an informed decision on your next provider.

Have you had a home insurance policy with Churchill? Did you opt for Home Insurance or Home Plus, and were you satisfied with your decision? Would you say your premium was reasonably priced? Did you have any experience with Churchill’s customer service? Did you need to make a claim, and if so, how was it handled? Did you encounter any unexpected costs?

Whether good or bad, write a Churchill home insurance review today. Together, we can help people like you make better decisions.

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Churchill Insurance Home Insurance reviews (156)

churcill home insurance is the most liar/cheater insurance on the planet

very bad experience still waiting for the job to be completed by Churchill I reported on 15th April 2022 Pennyjames and Neilchurchill so called ceo are hiding when customer claims both of them are interested only in grabing people's money. I shall not let them get away with our hard earning money no way. this is a disabled home and they give us so much stress and harrassment. Penny james if you are not capable to provide the service then refund our money because I shall not let you Pennyjames to get away with my money and hiding so refund our money. the most liar/cheater insirance I have come across. I will spread this in the whole community to make them aware... Reviewed on: 21st June 2022

Appalling service

Impossible to get an answer on any of the supposedly 'customer care' lines. Do not under any circumstances purchase a policy from this company unless you are prepared to commit to them for life! Reviewed on: 9th June 2022

MY WORST EXPERIENCE EVER WITH AN INSURANCE COMPANY

My home insurance renewal quote was 35% up on the previous year and there was absolutely no coming or going with the agent. I have never had a claim in 60 years so this rather goes against what the ombudsman says about customer protection. The result is that despite having insured home and family cars with Churchill I will never use the company again. Reviewed on: 14th May 2022

Appalling

Renewal letter received 4 days before renewal date and premium increased by approx 350%. Eventually got an apology but nothing else and they still wanted their massively increased commission. Avoid at all costs. Reviewed on: 4th May 2022

waiting time

35 minute waiting time to renew policy to be told someone will be with you very shortly every 3minutes is so bloody infuriating no doubt this angry customer will be treated with the same contempt. Reviewed on: 16th March 2022

Completely let down by Churchills

Churchills don’t even deserve one star. Having had a roof tile dislodged during Storm Dudley I put in a claim for repair. However Churchills just accepted a report from one of their assessors that wear and tear was to blame. The report was based on photographs only; no-one went up on the roof and yet 'nail fatigue' was mentioned as a possible cause. I asked them what was more likely: a tile that has been in situ for years suddenly fails due to wear and tear during a severe storm, or that storm winds might have dislodged it? No answer. Just fobbed off with repeated references to the assessor’s report. My questions and points to them were not even addressed. Just ignored. And my only recourse now is the Financial Ombudsman. This would take months. Churchills know this. I have no option other than to get the roof repaired. They win. Of course. I will not be using this company ever again. The worst kind of insurance experience. Terrible service. Reviewed on: 8th March 2022

Since Christmas I have a leak

Have been trying to get someone to fix a leak since Christmas. No luck they pass you to Sedgwick who are based in Glasgow and still today no result. Reviewed on: 22nd February 2022

Renew home insurance

I was going to renew our home insurance but could not get through. No email address provided spent 25 minutes on the phone waiting to speak to someone. Will not recommend Reviewed on: 10th February 2022

poor

cant contact them and they have messed up details on my car Reviewed on: 17th December 2021

Repair and replace taps

Impressed by how quickly and efficiently my problem was dealt with. Reviewed on: 14th December 2021

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