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Churchill Insurance: Home insurance reviews

Name: Home insurance
Rating: 4.23 (157 reviews)

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4.05

Based on 157 reviews, last reviewed 14th Aug 2025

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

64%

19%

11%

Latest highest rating:

5

A very positive experience all round. Today I dealt with a delightful lady called Jayne who was so very patient helpful and knowledgeable. She explained everything very clearly in relation... Read more Reviewed on: 14th August 2025

Latest lowest rating:

1

Refuse to provide Home Emergency cover Churchill refuse to provide home emergency service for a boiler warning light. My Home Plus enhanced policy clearly states that Hot Water system is co... Read more Reviewed on: 3rd April 2025

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About this product

Churchill have two home insurance products to choose from.

The Home Insurance option is a standard policy. Churchill’s Home Plus policy includes all the features of Home Insurance but with extras included, such as cover for accidental damage, home emergency cover and family legal protection.

Churchill home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Churchill before, you can also leave a review and share your experience.

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Churchill Insurance Home insurance reviews (157)

Landowner Insurance

I wanted a quote for a landowner insurance. They offered the best price. I felt reassured that they have a great reputation too. I initially bought the policy, but realised I bought the wrong one and they promptly let me refund with no issues! Reviewed on: 25th May 2024

Good value and quick claim resolution

Provided great home insurance over the years, any claim has been swiftly dealt with and have provided a reasonable renewal quotation in comparison to others in the market. Reviewed on: 7th May 2024

Churchill home insurance review

Take over a month to even look at claim, then handlers (who all seem to work part time) hide from you, never answer phone and lie about trying to contact you. Then when one person says they'll pay then they offer you 20%,. Lesson learnt, will use someone reputable in future Reviewed on: 14th February 2024

Churchill Home Insurance

Awful insurance company, engineer did not perform a proper diagnostic on the boiler error code, he could not even locate a waste condensation pipe or undo a screw so left, sat in his car for 15mins then went. This has resulted in Churchill not willing to cover my claim, leaving me and my son to have a cold Christmas and l will probably have to buy a new boiler. They also increased my renewal by 30%. I have Churchill Hone Plus which should be called Churchill Home Minus for all the exclusion payout clauses they have. Reviewed on: 21st December 2023

Are existing customers treated fairly?

When my home and contents cover came up for renewal I was horrified that the premium had gone up by over 35% so we did some research for better offers. Using the same data we discovered that insuring house and contents separately was much cheaper than doing them together. Churchill also told me on the phone that if I went elsewhere then I would get a better offer next year! In the end we have re-insured partly with Churchill and gone elsewhere for the contents saving us nearly £90 overall. Reviewed on: 27th August 2023

Responsive on renewal quote

I’m fortunate that we haven’t had to make any claims for years. On our renewal the increased costs were a concern. Following a discussion these were reduced. Reviewed on: 26th August 2023

Good Insurer

Good prices and quick response to claim. Good service. Reviewed on: 25th August 2023

Good value

Renewed several years with no issues Reviewed on: 23rd August 2023

Extensive cover

The right cover at the right price with knowledgeable staff to help Reviewed on: 23rd August 2023

When something works well - leave alone!

Been with Churchill for several years; I keep reviewing other options and keep returning to Churchill year after year! When things are smooth don't create waves! Reviewed on: 22nd August 2023

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