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AA: Home insurance reviews

Name: Home insurance
Rating: 3.62 (70 reviews)

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3.62

Based on 70 reviews, last reviewed 21st Aug 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

33%

21%

37%

Latest highest rating:

4

Excellent service and easy to set up Excellent service and easy to set up Reviewed on: 21st August 2026

Latest lowest rating:

1

Punished for loosing a loved one After my farther died and our home was flooded we were forced to move out, Despite at AA not paying even 1penny towards the damages and not assisting ... Read more Reviewed on: 26th September 2025

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About this product

AA have three different home insurance policies to choose from with varying levels of cover.

Opt for Silver, Gold or Platinum. You can choose optional add-on cover including accidental damage, home legal expenses and home emergency cover, these are included as standard with the Platinum policy.

AA home insurance reviews help you find out what it’s really like to be a customer. If you’ve used AA before, you can also leave a review and share your experience.

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AA Home insurance reviews (70)

Excellent service and easy to set up

Excellent service and easy to set up Reviewed on: 21st August 2026

Fuss free support when you need it

AA have always been easy to use. Simple online systems and very user friendly. Great on the phone, easy to contact, undersand and cannot be more helpful when needed, whether sorting or updating policies or accessing support in time of need. Brilliant team. Reviewed on: 21st August 2026

Listened to what I needed and wanted.

Listened to what I needed and wanted. Very helpful Reviewed on: 20th August 2026

excellent service

Had a claim service was easy and relatively quick Reviewed on: 20th August 2026

Punished for loosing a loved one

After my farther died and our home was flooded we were forced to move out, Despite at AA not paying even 1penny towards the damages and not assisting with the flood damage in any way shape or form they then chose to increased my retired mothers home insurance cost by more than £200 of what they initially had quoted for the same policy to my farther, punishing my mother thurther for the loss of her husband and the flooding of her home Reviewed on: 26th September 2025

Renewed our home insurance.

Renewed our home insurance. Good in person communication. The price was better once we got past the renewal quote. They fell down on their online renewal system which wiped the quote I'd been given. Bit of a panic but got there in the end. They have change to different levels of cover and the middle one offered good options for minimal charge. Reviewed on: 5th September 2025

Best cover reasonably priced

Took out insurance via gocompare. They wasn’t the cheapest but for a 5* rating gave me higher cover than the others. Was able to contact them easily and quickly out of normal office hours via chat and they gave me all the answers I needed. Reviewed on: 5th September 2025

A disgusting experience of AA Home Insurance.

A disgusting experience of AA Home Insurance. Delays are lies and still we have a water leak. Reviewed on: 3rd September 2025

Great price and easy to navigate site

Great price and easy to navigate site Reviewed on: 12th June 2025

Ongoing experiences with the insurer of the at-fault...

Ongoing experiences with the insurer of the at-fault driver. no clarity, no support, no fairness. After being involved in a non-fault accident, I contacted AA Insurance to report the incident and request assistance. What followed was a deeply frustrating process filled with contradictions, a lack of communication, and zero transparency. Initially, I was asked whether I had “access to another vehicle,” which I reasonably understood to mean access to any personal or shared car (e.g., a sibling’s,friend’s vehicle or even could be neighbour’s vehicle) so I replied “no.” They provided a vehicle that did not match the agreement and left me dissatisfied, while leading me to believe it was only a temporary solution. Later, I was asked whether I have another vehicle, to which I answered honestly that I have a business van. Based on this, AA immediately withdrew all services without giving me a chance to explain or clarify anything. And the hire vehicle was taken away from me asap. The agent used the exact words: “We retract all services immediately.” I tried several times to talk that the business van is not suitable for personal or family use, but I was cut off, ignored, and completely dismissed. Even the call recording proves this — I can be clearly heard saying: “listen to me,” “I want to talk,” “Stop being clever, I want to talk,” “Ok you understand me but I still want to talk,” and “Why did you call me if you’re not going to listen?” But yet the agent cut me off all the time. The agent’s decision to treat my business van as an alternative vehicle, without giving me any opportunity to explain, has left me without a car since the date (10/03/2025) of the accident and has had a significant impact on my daily social life and has resulted in both financial loss and emotional hardship for me. As anyone working in the insurance industry should know, a business van is neither legally nor practically an alternative to a personal vehicle, and it comes with restrictions for private use. •Was the agent unaware of this? •Was the agent indifferent to the inconvenience and distress this caused me? •Did the agent simply not care about my situation? •Did the agent make this cancellation decision personally? •If I had told the agent that I owned an electric scooter, would they have considered it an alternative means of transport and still decided to “retract all the services”? •Did the agent record in the system that I have a business van, or did the agent noted it as an alternative vehicle — as the basis for the “we retract all the services” decision? The call recordings clearly confirm this unfair treatment — I was not allowed to speak, explain, or clarify. I was silenced before I was even heard. No fair opportunity was given to explain the nature of the van or why it couldn’t be used as a personal alternative. In legal terms, denying a customer the right to be heard violates the fundamental principle of natural justice — audi alteram partem. Not only did the agent refuse to listen to me, but I was also firmly and insistently pushed toward using my own insurance. What’s worse; later, AA claimed that I voluntarily refused their services and declined the arranged inspection — a claim that is completely contradicted by the actual call recording. This was not just poor customer service. It was a complete breakdown of fairness, clarity, and responsibility — handled in a way that created avoidable stress and disruption during a time when support should have been provided. The email I sent to clarify this issue and request an explanation regarding the conduct of the AA agent was left unanswered and completely ignored. I will continue to share my experiences throughout this process to help others be cautious when dealing with this insurer. I wish I could give a zero star or even less. Reviewed on: 20th April 2025

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