AA Home Insurance Reviews

AA nothing but common thieves.

We have had AA Home Building Contents Ins with the AA for some years and never made a claim. Our house stood empty from Sept 2017 until Sept 2018 when we eventually sold the house and we cancelled our policy by telephone call before the sale. We then...

We have had AA Home Building Contents Ins with the AA for some years and never made a claim. Our house stood empty from Sept 2017 until Sept 2018 when we eventually sold the house and we cancelled our policy by telephone call before the sale. We then got a letter stating we were in credit on payment of £96 and would receive a refund, HOWEVER since then we have received numerous letters stating we are in breach of our agreement, and now threatened with legal action, even though we are no longer at the property and have tried to tell them on the telephone at least 6-8 times and have even posted them copies of all documents. We are sick to death with this company and I would NEVER EVER use the AA for anything again. They did exactly the same to my mother who was well into her 90`s and she was so petrified she ended up send them a cheque for far more than the policy when she tried to cancel. I will be issuing the AA with a bill for my services due to my time that is taken up trying to sort out their system with is obviously failing. Its now been 3 months and we are being bullied as our bank manager cancelled the DD during a financial meeting as we no longer used the service. They are wanting our bank details again so they can fleece us for even more money. Have asked them to post a cheque for the money they owe us t our new address, but even though we do get mail from them at a new address, they still insist on sending threatening letters to our old address, because they have not had payment in the last 3 months for a policy that has been cancelled. Its a dam rip off, and I am sick to death hearing the same old story of its a technical error. NO its not, the AA are hell bent on fleecing the public. Some are so frightened they give in and pay. Stand up to these bullies. Reporting to Ombudsman. If you want peace of mind please DO NOT USE THE AA. They are acting like common thieves.

Anne HellmuthLevel 1

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Great Product & Service

With 3 weeks to my due date, I did a bit of homework online to see what alternative prices were out there for my house insurance. With this information I called The AA and we talked through the options and I managed to negotiate a saving on just over...

With 3 weeks to my due date, I did a bit of homework online to see what alternative prices were out there for my house insurance. With this information I called The AA and we talked through the options and I managed to negotiate a saving on just over 20% on the new premiums. I am here to say it is worth haggling with your current Insurer, and The AA were most professional and keen to keep me as a long standing Client.

Stephen CookLevel 1

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Absolutely fine

Reasonable premiums, never had a problem with them

smurfpunxLevel 1

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DEAD LOSS

It is now almost 4 weeks since we made a claim for a broken lap top screen and still we have no decision as to whether our claim will be honoured. We have had to do a lot of chasing, been promised call backs which never transpire and get pillar to...

It is now almost 4 weeks since we made a claim for a broken lap top screen and still we have no decision as to whether our claim will be honoured. We have had to do a lot of chasing, been promised call backs which never transpire and get pillar to posted between organisation and underwriter. The staff seem very young and not well trained with little authority to make any decisions. Don't be sucked in by the price because if you do have to make a claim then you will probably, like us, be using you had paid a bit more to get a better service. Will definitely not be renewing with them or recommending to worse enemy.

Jennifer ZappLevel 1

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OK there are better

Wasn't that impressed after the first year offer, continual annual increase and the first year of free breakdown was automatically applied even though I never asked, they did refund when requested.

Jackie Jax RobertsLevel 2

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AA Home insurance

Never needed to claim so I can't really comment on that. The policy seems pretty robust. They insist on putting it up by about £100 per year until I ring them and then the price goes down to just over last years price....Why oh why do they get greedy?

Never needed to claim so I can't really comment on that.
The policy seems pretty robust.
They insist on putting it up by about £100 per year until I ring them and then the price goes down to just over last years price....Why oh why do they get greedy?

Neil HuftonLevel 1

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Why I stay at The AA

Yes once again I stayed with The AA. Why? Well the main reason is for the last few years the policies have got cheaper and cheaper, and with hardly any savings on changing why move? Plus any changes are easily accommodated and set up with no fuss. The...

Yes once again I stayed with The AA. Why? Well the main reason is for the last few years the policies have got cheaper and cheaper, and with hardly any savings on changing why move? Plus any changes are easily accommodated and set up with no fuss. The AA get my vote everytime!

Stephen CookLevel 1

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Great service and competitive pricing

Have renewed several years with the AA as unlike other insurers the premiums are kept competitive each year and don't just shoot up for no reason

Andrew CarrLevel 1

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Decent and honest

I have been with AA for over 3 years now and the price had barely increased in all that time! I still have all the cover I want for a really affordable price

Sharon. Evans Level 1

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Fair priced home insurance

A competitively priced & good quality policy.

Gavin DaviesLevel 1

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Home Insurance Cover

Simple to obtain & very competitive quote

Gavin DaviesLevel 1

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Not cheapest but good offers

No problems with them. Not the cheapest out there but I have always managed to haggle them down and although they never get down to the bottom price they always offer something extra e.g. £25 M&S voucher or cash back etc

Sarah NewburnLevel 1

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Absolutely tereible service & customer service

I cannot believe that it has taken 3 days now to NOT fix a leak on my boiler. They seem to drag everything out and always manage to find ways of not solving the problem. I have been lied to on at least 3 occasions by customer service and still have a...

I cannot believe that it has taken 3 days now to NOT fix a leak on my boiler. They seem to drag everything out and always manage to find ways of not solving the problem. I have been lied to on at least 3 occasions by customer service and still have a leaking boiler despite being promised a 24 hour service. They may be cheaper than British gas but it's obvious what you get in comparison is diabolical

John AndrewsLevel 1

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AA ok

Have used AA for a few years now, not a huge fan of their charges to make changes etc but overall good company with good customer service

caroline matthewsLevel 1

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Fuss free and always done the job!

I've never needed to make a claim but its always been cost effective to renew and its dead easy to do. I also get my bicycle covered at no extra cost.

Jason LoweLevel 1

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Excellent price

I searched around for anew home insurance , i found the AA, it was really easy to do, and the price is just right for me, excellent customer service too, thank you AA

MissGB23 Level 1

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good cover at a good price

I have used the AA several times for various types of insurance and always found them to be competitive and reliable

Bob ClarkLevel 1

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Glacial Response

March 3rd an Articulated lorry hit our house, to date many people have looked at it but not a single thing has happened to repair it. Once you notify them of a claim, any threat of further collapse or injury becomes your problem. We got a local...

March 3rd an Articulated lorry hit our house, to date many people have looked at it but not a single thing has happened to repair it. Once you notify them of a claim, any threat of further collapse or injury becomes your problem. We got a local builder to make it safe, AA is not an insurance company!! Home, contents and legal cover are covered by 3 different companies, our claim was passed to a claims company then to a company who oversees the project and brings in surveyors etc. A builder has been to look and quote, his quote now passes back through the chain, which is where it resides now almost 5 months on. AA use "The 4th Emergency Service" on all their advertising, letter heads and documents, they clearly have never looked up emergency in the dictionary. To save them the trouble OED says "an unforeseen occurrence requiring immediate attention" as guidance to anyone thinking of taking AA insurance I offer this advice "Abandon hope all ye who enter here"

peter hallLevel 1

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Home Insurance Reviewer

I got a new camera after mine was stolen at Thorpe Park. My only gripe was the number of times I had to repeat the story of what had happened. It was like they were trying to find holes in my story?

Caroline CorderyLevel 2

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CheekyCharges Campaigner

Really cheap insurance, easy to apply for, excellent customer service

Fran BainesLevel 1

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