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21st June 2020
Not great
Cancelled my insurance as a payment failed during covid pandemic and I was house bound. They could not be contacted to sort it out
Your Home Insurance Reviews (35)
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8th September 2019
Great value
Have been with the AA for my home insurance for many years and cannot fault them. The cover is excellent and the customer service is very helpful and professional. Highly recommend.
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29th August 2019
Good
Held a good policy with the aa. When the renewal was ready the helpful member of staff pointed out a huge mistake I had made on my policy that would have potentially made it void. They could have taken my money knowing full well that was the case.
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5th August 2019
Not a lot of progress
This is my second review about a fire gutting my bungalow and the AA 5 star insurance dragging theier heels regarding the refurbishment. There has been little progress since my last review. I would not recommend the AA home insurance to anyone
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31st July 2019
Sounds OK till you make a claim
Fire in roof of my house started February 2019 by a careless...
Read more Fire in roof of my house started February 2019 by a careless roofer
Affected whole house. Still fixing roof now after 5 months.. just delay after delay and we are still in a rented flat. Our home is still in a terrible state of dereliction and filth still uninhabitable.
They now have the cheek to be putting our premium up although they will claim from the roofer who did the damage.
Awful company. Don't go there.
My ordeal hasn't ended and looks unlikely to soon
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17th July 2019
Home Contents Insurance
I have used AA for home contents insurance for 2 years. The price has been good both years and luckily I have not had to claim. I have not had to use customer service but their written communication is good and easy to understand.
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10th July 2019
Excellent and prompt service
When I needed to claim on my home insurance the customer service was excellent and they dealt with my claim very quickly.
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5th July 2019
Very easy to deal with
They allow some room for renegotiation on policy renewals. Great customer service.
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4th July 2019
Quick
Quick insurance was required as I realised we didn't have any and received the best deal very quickly
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7th December 2018
AA nothing but common thieves.
We have had AA Home Building Contents Ins with the AA for some years and never made a claim. Our house stood empty from Sept 2017 until Sept 2018 when we eventually sold the house and we cancelled our policy by telephone call before the sale. We then...
Read moreWe have had AA Home Building Contents Ins with the AA for some years and never made a claim. Our house stood empty from Sept 2017 until Sept 2018 when we eventually sold the house and we cancelled our policy by telephone call before the sale. We then got a letter stating we were in credit on payment of £96 and would receive a refund, HOWEVER since then we have received numerous letters stating we are in breach of our agreement, and now threatened with legal action, even though we are no longer at the property and have tried to tell them on the telephone at least 6-8 times and have even posted them copies of all documents. We are sick to death with this company and I would NEVER EVER use the AA for anything again. They did exactly the same to my mother who was well into her 90`s and she was so petrified she ended up send them a cheque for far more than the policy when she tried to cancel. I will be issuing the AA with a bill for my services due to my time that is taken up trying to sort out their system with is obviously failing. Its now been 3 months and we are being bullied as our bank manager cancelled the DD during a financial meeting as we no longer used the service. They are wanting our bank details again so they can fleece us for even more money. Have asked them to post a cheque for the money they owe us t our new address, but even though we do get mail from them at a new address, they still insist on sending threatening letters to our old address, because they have not had payment in the last 3 months for a policy that has been cancelled. Its a dam rip off, and I am sick to death hearing the same old story of its a technical error. NO its not, the AA are hell bent on fleecing the public. Some are so frightened they give in and pay. Stand up to these bullies. Reporting to Ombudsman. If you want peace of mind please DO NOT USE THE AA. They are acting like common thieves.
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21st September 2018
Great Product & Service
With 3 weeks to my due date, I did a bit of homework online to see what alternative prices were out there for my house insurance. With this information I called The AA and we talked through the options and I managed to negotiate a saving on just over...
Read moreWith 3 weeks to my due date, I did a bit of homework online to see what alternative prices were out there for my house insurance. With this information I called The AA and we talked through the options and I managed to negotiate a saving on just over 20% on the new premiums. I am here to say it is worth haggling with your current Insurer, and The AA were most professional and keen to keep me as a long standing Client.
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28th October 2017
DEAD LOSS
It is now almost 4 weeks since we made a claim for a broken lap top screen and still we have no decision as to whether our claim will be honoured. We have had to do a lot of chasing, been promised call backs which never transpire and get pillar to...
Read moreIt is now almost 4 weeks since we made a claim for a broken lap top screen and still we have no decision as to whether our claim will be honoured. We have had to do a lot of chasing, been promised call backs which never transpire and get pillar to posted between organisation and underwriter. The staff seem very young and not well trained with little authority to make any decisions. Don't be sucked in by the price because if you do have to make a claim then you will probably, like us, be using you had paid a bit more to get a better service. Will definitely not be renewing with them or recommending to worse enemy.
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1st October 2017
OK there are better
Wasn't that impressed after the first year offer, continual annual increase and the first year of free breakdown was automatically applied even though I never asked, they did refund when requested.
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29th September 2017
AA Home insurance
Never needed to claim so I can't really comment on that. The policy seems pretty robust. They insist on putting it up by about £100 per year until I ring them and then the price goes down to just over last years price....Why oh why do they get greedy?
Read more Never needed to claim so I can't really comment on that.
The policy seems pretty robust.
They insist on putting it up by about £100 per year until I ring them and then the price goes down to just over last years price....Why oh why do they get greedy?
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29th September 2017
Why I stay at The AA
Yes once again I stayed with The AA. Why? Well the main reason is for the last few years the policies have got cheaper and cheaper, and with hardly any savings on changing why move? Plus any changes are easily accommodated and set up with no fuss. The...
Read moreYes once again I stayed with The AA. Why? Well the main reason is for the last few years the policies have got cheaper and cheaper, and with hardly any savings on changing why move? Plus any changes are easily accommodated and set up with no fuss. The AA get my vote everytime!
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7th September 2017
Great service and competitive pricing
Have renewed several years with the AA as unlike other insurers the premiums are kept competitive each year and don't just shoot up for no reason
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16th August 2017
Decent and honest
I have been with AA for over 3 years now and the price had barely increased in all that time! I still have all the cover I want for a really affordable price
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