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AA: Home insurance reviews

Name: Home insurance
Rating: 3.77 (71 reviews)

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3.77

Based on 71 reviews, last reviewed 2nd Sep 2026

400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

34%

21%

37%

Latest highest rating:

5

AA Gold for service Trustworthy advice and a competitive quote. Reviewed on: 2nd September 2026

Latest lowest rating:

1

Punished for loosing a loved one After my farther died and our home was flooded we were forced to move out, Despite at AA not paying even 1penny towards the damages and not assisting ... Read more Reviewed on: 26th September 2025

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About this product

AA have three different home insurance policies to choose from with varying levels of cover.

Opt for Silver, Gold or Platinum. You can choose optional add-on cover including accidental damage, home legal expenses and home emergency cover, these are included as standard with the Platinum policy.

AA home insurance reviews help you find out what it’s really like to be a customer. If you’ve used AA before, you can also leave a review and share your experience.

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AA Home insurance reviews (71)

AA Gold for service

Trustworthy advice and a competitive quote. Reviewed on: 2nd September 2026

Excellent service and easy to set up

Excellent service and easy to set up Reviewed on: 21st August 2026

Fuss free support when you need it

AA have always been easy to use. Simple online systems and very user friendly. Great on the phone, easy to contact, undersand and cannot be more helpful when needed, whether sorting or updating policies or accessing support in time of need. Brilliant team. Reviewed on: 21st August 2026

Listened to what I needed and wanted.

Listened to what I needed and wanted. Very helpful Reviewed on: 20th August 2026

excellent service

Had a claim service was easy and relatively quick Reviewed on: 20th August 2026

Punished for loosing a loved one

After my farther died and our home was flooded we were forced to move out, Despite at AA not paying even 1penny towards the damages and not assisting with the flood damage in any way shape or form they then chose to increased my retired mothers home insurance cost by more than £200 of what they initially had quoted for the same policy to my farther, punishing my mother thurther for the loss of her husband and the flooding of her home Reviewed on: 26th September 2025

Renewed our home insurance.

Renewed our home insurance. Good in person communication. The price was better once we got past the renewal quote. They fell down on their online renewal system which wiped the quote I'd been given. Bit of a panic but got there in the end. They have change to different levels of cover and the middle one offered good options for minimal charge. Reviewed on: 5th September 2025

Best cover reasonably priced

Took out insurance via gocompare. They wasn’t the cheapest but for a 5* rating gave me higher cover than the others. Was able to contact them easily and quickly out of normal office hours via chat and they gave me all the answers I needed. Reviewed on: 5th September 2025

A disgusting experience of AA Home Insurance.

A disgusting experience of AA Home Insurance. Delays are lies and still we have a water leak. Reviewed on: 3rd September 2025

Great price and easy to navigate site

Great price and easy to navigate site Reviewed on: 12th June 2025

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