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AA: Home Insurance reviews

Name: Home Insurance
Rating: 3.1 (58 reviews)

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2.69

Based on 58 reviews, last reviewed 4th Sep 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

31%

24%

37%

Latest highest rating:

5

I have recently had to make a claim which was a seam... I have recently had to make a claim which was a seamless process. Very good value for money and excellent customer service Reviewed on: 4th September 2024

Latest lowest rating:

1

I tell the legal expenses that I have a boundary dis... I tell the legal expenses that I have a boundary dispute and they say we don’t cover that. Even though other providers do. I then phone their 24 hour ... Read more Reviewed on: 15th February 2024

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About this product

Protecting your home and its contents with a robust insurance policy is vital. Finding the right insurer for your needs is equally as important. We collect AA home insurance reviews to help you make an informed decision when taking out your new policy.

AA offers combined buildings and contents policies. You can choose between Home Insurance and Home Insurance Plus, depending on your needs from a policy. You can also opt for legal expenses cover and home emergency cover as additional extras. AA offers ‘new for old’ replacement on covered items, included within the standard level of cover.

Does AA sound like the right insurer for you? Read our AA home insurance reviews to see how genuine policyholders rate their experiences. Find out what levels of cover they selected and how satisfied they were with the price of their premium. Discover if they would renew their policies and recommend AA to friends and family. Customer reviews can provide the insight you need to make a smart decision when choosing your new provider.

Have you had a home insurance policy with AA? Did you opt for the standard level of cover, or for Home Insurance Plus? Did you add on either of the additional extras to your policy? Did you have any experience with AA’s customer service? Did you need to make a claim, and if so, how well was it dealt with? Did you use the ‘new for old’ promise, and if so, did it live up to expectations? Were you satisfied with the service you received as an AA policyholder and would you recommend the provider to others?

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AA Home Insurance reviews (58)

I have recently had to make a claim which was a seam...

I have recently had to make a claim which was a seamless process. Very good value for money and excellent customer service Reviewed on: 4th September 2024

Competitive quote backed by good customer service.

Competitive quote backed by good customer service. Options clearly explained, without any pressure to purchase. I particularly appreciated the personal service provided when setting up my policy - without the need to fill out a long questionnaire online Reviewed on: 23rd August 2024

I tell the legal expenses that I have a boundary dis...

I tell the legal expenses that I have a boundary dispute and they say we don’t cover that. Even though other providers do. I then phone their 24 hour legal helpline and find that it is not really 24 hours as I ring late at night and they tell me no legal adviser can take your call. Can we ring you tomorrow. When I do get to talk about my legal problem they will only discuss topics which their legal expenses policy will cover. Even though all I want is telephone legal advice. When I have been with other providers they still let me discuss legal topics which their legal expenses policy does not cover as it is just telephone advice. Which ? Has given this provider a low score for its home insurance in comparison to other providers. Yet apparently it is a Defaqto rated provider which I find hard to understand. Needless to say when my policy comes up for renewal I will switch to another provider who actually looks after their customers and is there when you need. I just hope that my house doesn’t burn down. Otherwise they might say sorry we don’t cover that ! Reviewed on: 15th February 2024

Cheap, but you only get what you pay for.

Cheap, but you only get what you pay for. They avoid paying out when you have a claim. Reviewed on: 9th February 2024

Its regarding home insurence- Pls avoid as AA is not acutal insurer.

Its regarding home insurence- Pls avoid as AA is not acutal insurer. Its regarding home insurence. Pls Avoid..... I have home insurence with contents covered while on holiday. My wife lost her gold chain while on holiday. We provided all the information regarding the claim. At last they rejected the claim saying they can't find where it was lost. If I know where it was lost, i will go and find there or complain there, why whould I calim insurence and waste my time. They try their best to avoid claim. Better find some good insurer who are underwriter as well. I took this insurence based on AA brand name, but AA is just broker, actual insurer is different who are avoing claims giving silly reasons. Thinking now to go to ambudsman. Avoid AA for your mental peace for home insurence. Reviewed on: 18th December 2023

Don't buy as AA is just middleman

Hi, AA doest not handle home insurance. Its third party who handle claims and policy. I took home insurance based on AA brand and been with them past 3 years. I have home and contents insurance with contents covered outside of my home. We went on holiday last summer and my wife lost gold chain in holiday which was in her hand bag. When I claimed for it, AA transferred claim to third party company who is giving lot of excuses to avoid paying claim. The reason given was they can't establish where the chain was lost. If I know where it was lost, I will go and find it there, its a common sense, why I claim with insurance company. Please don't be fooled by AA brand with home insurance. I am really shocked by the response for my claim. Avoid avoid for home and contents insurance. Reviewed on: 26th November 2023

Disappointing

Have had a storm ⛈️ leak on my roof and ceiling, don’t cover internal damage, only a miserable amount for a important event, cancelled my policy, never again Reviewed on: 22nd September 2023

Best quote

Already have my car insurance with them so decided to compare my home insurance and for much better cover got a cheaper price than my existing insurance company Reviewed on: 23rd August 2023

Terrible

AA Home Insurance is just awful - we had been with them for many years, never made a claim. We had a water leak at our home, water gushing out of a pipe, we called a plumber right away in order to stop more damage being caused. Cost of repair was £426.00- we sent the claim dept footage of the leak and screenshots showing the invoice and a bank statement showing the payment was made as they had requested. Claim was turned down as 'you did not follow your policy rules by calling us first and using our own tradesman' What?? We thought we were helping the AA by not letting the water cause more damage than necessary and saving them money. I could have understood if it had been for thousands, but £426.00?? Avoid the AA - they just want your money and they use any excuse to weasel out of paying - awful Company Reviewed on: 31st July 2023

Very helpful

Very good customer service staff very knowledgeable Reviewed on: 28th July 2023

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