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AA reviews

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Rated Average • 2.50/5

AA reviews

Unverified business
Last reviewed within 7 days

Review summary

People rate this company as Average based on 474 product reviews

Average score of 2.50/5
5 star
32%
4 star
15%
3 star
5%
2 star
2%
1 star
46%
Reviews for AA have trended positively over the past 90 days

Latest positive rating

5/5

I cannot thank AA Roadside Assistance enough for the...

I cannot thank AA Roadside Assistance enough for their exceptional service during my recent breakdown. Driving from Devon to London early on a Saturday morning,... I cannot thank AA Roadside Assistance enough for their exceptional service during my recent breakdown. Driving from Devon to London early on a Saturday morning, my car unexpectedly failed me. To my amazement, an ambulance passing by stopped to ensure I was safe, soon followed by the police, who kindly looked after me until the AA arrived. Mark Hammond from the AA was my first hero. While, unfortunately, he couldn’t fix the issue on the spot, Mark’s professionalism shone through as he calmly explained the situation, arranged for a loader without delay, and advised me of the next steps. His quick thinking and reassurance were a huge comfort. Ryan, the loader driver, was equally fantastic. His expertise in handling my car was clear as he swiftly got it onto the loader. Understanding my predicament, Ryan went above and beyond—dropping me at the train station to ensure I could get to London, while also liaising with the garage to manage my car repairs. Although the car remains in Devon and still needs fixing, I now feel confident knowing that with my open return ticket, I’ll soon be back behind the wheel in the New Year. Breaking down is never pleasant, but the AA’s friendly and efficient support made all the difference. Mark and Ryan turned what could have been a stressful ordeal into a well-handled, reassuring experience. Thank you, AA Roadside Assistance—you were truly a lifesaver! Highly recommended for any motorist in need. Read more Read less

{"display":"Juliet F","full_name":"Juliet F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Breakdown Cover
Juliet F 17th December 2024

Latest negative rating

1/5

Thieving company - steer well clear!!

When you take out a policy they automatically select you far auto renewal, apparently its your responsibility to request that it doesn't. in my case... When you take out a policy they automatically select you far auto renewal, apparently its your responsibility to request that it doesn't. in my case they renewed & i wrongly expected them to charge a fair price so i didn't check the renewal doc that they emailed. It wasn't until i saw the direct debit coming out at 3 x the previous years that i realised that they had increased the cost of my policy by £300. i then called to complain & they said that because the 14 day cooling off period had expired there was nothing they could do. I then told them to cancel the policy & to do so they said it would cost me £175 in admin fees. I will be complaining & taking to the ombudsmen if not resolved but my advice would be to steer clear of this thieving company Read more Read less

{"display":"Mr H","full_name":"Mr H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Home Insurance
Mr H 18th December 2024
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About AA

AA insurance reviews can help you to find out what other AA insurance customers have to say about one of the UK's best known insurance providers. At Smart Money People, our mission is to increase trust and transparency in financial services and by reading and writing reviews, you can help this to happen!

AA at a glance

Reviews for AA

Showing 11 of 474 company reviews • Last reviewed within 7 days

Thieving company - steer well clear!!

Home Insurance • 18th December 2024

When you take out a policy they automatically select you far auto renewal, apparently its your responsibility to request that it doesn't. in my case... When you take out a policy they automatically select you far auto renewal, apparently its your responsibility to request that it doesn't. in my case they renewed & i wrongly expected them to charge a fair price so i didn't check the renewal doc that they emailed. It wasn't until i saw the direct debit coming out at 3 x the previous years that i realised that they had increased the cost of my policy by £300. i then called to complain & they said that because the 14 day cooling off period had expired there was nothing they could do. I then told them to cancel the policy & to do so they said it would cost me £175 in admin fees. I will be complaining & taking to the ombudsmen if not resolved but my advice would be to steer clear of this thieving company Read more Read less

{"display":"Mr H","full_name":"Mr H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews

I cannot thank AA Roadside Assistance enough for the...

Breakdown Cover • 17th December 2024

I cannot thank AA Roadside Assistance enough for their exceptional service during my recent breakdown. Driving from Devon to London early on a Saturday morning,... I cannot thank AA Roadside Assistance enough for their exceptional service during my recent breakdown. Driving from Devon to London early on a Saturday morning, my car unexpectedly failed me. To my amazement, an ambulance passing by stopped to ensure I was safe, soon followed by the police, who kindly looked after me until the AA arrived. Mark Hammond from the AA was my first hero. While, unfortunately, he couldn’t fix the issue on the spot, Mark’s professionalism shone through as he calmly explained the situation, arranged for a loader without delay, and advised me of the next steps. His quick thinking and reassurance were a huge comfort. Ryan, the loader driver, was equally fantastic. His expertise in handling my car was clear as he swiftly got it onto the loader. Understanding my predicament, Ryan went above and beyond—dropping me at the train station to ensure I could get to London, while also liaising with the garage to manage my car repairs. Although the car remains in Devon and still needs fixing, I now feel confident knowing that with my open return ticket, I’ll soon be back behind the wheel in the New Year. Breaking down is never pleasant, but the AA’s friendly and efficient support made all the difference. Mark and Ryan turned what could have been a stressful ordeal into a well-handled, reassuring experience. Thank you, AA Roadside Assistance—you were truly a lifesaver! Highly recommended for any motorist in need. Read more Read less

{"display":"Juliet F","full_name":"Juliet F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 1/5

    They’ve had my car for 10 days!

    They’ve had my car for 10 days. Won’t communicate when I can get it back as they don’t know! They’ve had the parts for 4... They’ve had my car for 10 days. Won’t communicate when I can get it back as they don’t know! They’ve had the parts for 4 days apparently which is all I know. If you ever break down and they tell you you have to got to an AA approved garage tell them to leave it at the side of the road. The fresh air will probably do a better job at fixing your car than the useless ‘mechanics’ they approve to fix your car Read more Read less

    {"display":"Jak R","full_name":"Jak R","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1072231.png"}}'s avatar
    Breakdown Cover
    Jak R 7th November 2024
  • 1/5

    Be Careful with AA terms and conditions!

    Be Careful with AA terms and conditions! Last week I realised my mot had expired by a week, I booked the mot and arranged for... Be Careful with AA terms and conditions! Last week I realised my mot had expired by a week, I booked the mot and arranged for my car to be collected on trade plates by the garage, I went to start the car on my driveway and it was just clicking so I phoned the AA to explain but even though the car was on my drive and I have home start they refused to help! I explained I’m disabled and a blue badge holder and I’m unable to fix myself if it is just the battery. I have been with the AA for over 30 years on and off and have only used them twice and that was over 10 years ago. I have now cancelled my membership and will use the RAC as I could have broken down any where and as I can’t walk properly due to my disability i can’t take the risk with the attitude of the AA after my phone call with them. Read more Read less

    {"display":"Phill Walsh","full_name":"Phill Walsh","avatar":{"url":"\/assets\/uploads\/avatars\/users\/312602.png"}}'s avatar
    Breakdown Cover
    Phill Walsh 18th October 2024
  • 1/5

    Shocking customer service

    Get touch with them to arrange a new payment plan dye to personal reasons after been informed I could for them to cancel my policy... Get touch with them to arrange a new payment plan dye to personal reasons after been informed I could for them to cancel my policy and tell me there not willing to help I spoke to 5 different people all fobbing you off because they can't be bothered to help to tell me there not willing to wait 8 days for a payment now iv got a cancelled policy witch makes it harder to gey insurance. Disputing how they treat the people that pay there wages Read more Read less

    {"display":"Robert A","full_name":"Robert A","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1062668.png"}}'s avatar
    Car Insurance
    Robert A 27th September 2024
  • 5/5

    Great value

    Easy to take out insurance policy, with a great price

    {"display":"Janet Richards","full_name":"Janet Richards","avatar":{"url":"\/assets\/uploads\/avatars\/users\/785111.png"}}'s avatar
    Car Insurance
    Janet Richards 4th September 2024
  • 2/5

    Car insurance renewal rip off

    Car renewal offered with a £220 increase from last year. 13 years no claims, they were set to take on automatic renewal. When I found... Car renewal offered with a £220 increase from last year. 13 years no claims, they were set to take on automatic renewal. When I found cheaper deal after much deliberation they confirmed they could match . Sick of companies trying to rip off loyal customers with large premium hikes on automatic renewal. They hope customers push back . Whatever happened to valuing loyal customers! Read more Read less

    {"display":"Stu","full_name":"Stu","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car Insurance
    Stu 4th September 2024
  • 5/5

    I have recently had to make a claim which was a seam...

    I have recently had to make a claim which was a seamless process. Very good value for money and excellent customer service

    {"display":"Lia","full_name":"Lia","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home Insurance
    Lia 4th September 2024
  • 3/5

    Not so wonderful but then it is the AA

    Not so wonderful but then it is the AA

    {"display":"Stephen Flanagan ","full_name":"Stephen Flanagan ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    AA are great for business commuters.

    AA are very competitive in price, most companies don’t offer breakdown over 10miles but when you commute for work you need more and AA provide this!

    {"display":"Chloe","full_name":"Chloe","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car Insurance
    Chloe 4th September 2024
  • 5/5

    The AA are the best

    The whole process of obtaining a fully comprehensive car insurance cover for my Audi Q5 was plain and simple, and I will be staying a... The whole process of obtaining a fully comprehensive car insurance cover for my Audi Q5 was plain and simple, and I will be staying a loyal customer with them going forward. Read more Read less

    {"display":"JOHN PACKARD","full_name":"JOHN PACKARD","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car Insurance
    JOHN PACKARD 4th September 2024

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