Absolutely terrible experience. I had a business membership with them at around £24 a month, and when I actually needed them, they were nowhere to... Absolutely terrible experience. I had a business membership with them at around £24 a month, and when I actually needed them, they were nowhere to be found. On top of that, I was quoted nearly £400 just to recover my van, which is completely unreasonable considering I’d been paying monthly. Trying to cancel was even worse. You can’t get through to anyone on the phone — it asks for your policy number and then never connects you. Everything is pushed through chatbots, and it feels almost impossible to speak to a real person. When I finally did get through to an agent via live chat, they closed the conversation while I still had questions, which says everything about their customer service. To make things worse, even after cancelling, they still charge you for another month due to their “cancellation policy,” which just adds to the frustration. Overall, a very poor service — difficult to contact, unhelpful when needed, and frustrating to leave. I would never use this company again. Read more Read less

Fast and easy app to use, good customer service given throughout whole experience of breakdown which was sorted within the hour

I'm still fuming about my experience with AA Recovery. To recap, I was stranded at a service station all night and repeatedly lied to by... I'm still fuming about my experience with AA Recovery. To recap, I was stranded at a service station all night and repeatedly lied to by supposed recovery agents who claimed my rescue was on the way. Instead, they offered a taxi home and promised to collect and deliver my car the same day. It took 3 days for them to deliver it, and I had to resort to telling them there was medication in the car just to get them to take action. Given this nightmare, I've made the switch to RAC, who's proving to be a much more reliable and efficient service. Read more Read less

Absolutely appalling experience. My husband had a hospital app went to the car and the wheel valve was stuck and th tyre needed repressurising Couldn’t... Absolutely appalling experience. My husband had a hospital app went to the car and the wheel valve was stuck and th tyre needed repressurising Couldn’t do it so called the AA and told them the complete details. Told it was a minimum 3 hour wait. I explained we had a long awaited consultants appointment and would it be better to just get a taxi or could it be any sooner under the circumstances. Was told by Jatinder they would be with us within the hour as a priority and not to worry Didn’t arrive ended up missing our very important appointment. On calling spoke to Khai would stated they hadn’t upgraded to a priority they had just taken the details and failed to prioritise the call out. Also said we don’t deal with tyres so would only have towed you to a garage for repairs. It was a simple stuck valve On arrival they didn’t deal with it and just dropped us off at Kwik Fit Very upset with the callous way they handled our emergency and lied to us about prioritising the call. I put all the information down and they still didn’t advise me of the procedure regarding their ability to repair tyres apparently only punctures. They lied from the offset and misled me so I lost a very important appointment. They also had no knowledge of their recovery teams capabilities. See less Read more Read less

Attempting to prove NCB was a pain, customer service team were good. Good cost to start, yet due to a claim from 2 years ago... Attempting to prove NCB was a pain, customer service team were good. Good cost to start, yet due to a claim from 2 years ago that was not our fault did not affect our NCB and did not alter the previous premium the AA uplifted the value of the new premium? Read more Read less

Absolute sharks, did a loan comparison on money supermarket site, it stated I was pre approved with 4 companies, went through the process with the... Absolute sharks, did a loan comparison on money supermarket site, it stated I was pre approved with 4 companies, went through the process with the AA at 6.3% and was declined with a credit score of 1117, don’t trust this company with your credit records “You've been pre-approved for this loan by the lender. You'll get this rate, as long as you use the same details as you gave us before. Read more Read less

Marked as a priority call it took 3 hours before we were attended. The only quick part of the process was when they demanded an... Marked as a priority call it took 3 hours before we were attended. The only quick part of the process was when they demanded an upfront payment of £300 as they claimed our policy didnt cover the circumstances of our breakdown. Read more Read less

AA driver Matt gave me a middle finger I have been a long standing member of the AA and had a home call out for... AA driver Matt gave me a middle finger I have been a long standing member of the AA and had a home call out for my dead battery. Matt arrived at 17:30 and was very rude and spoke to me in a very disrespectful manner. After being told he cannot fit my replacement battery, he jump starting my car which is fair enough. After being spoken to the way I was I asked for his name, he responded "Matt, Why? if you want to call the AA you can argue all you want but they're not going to do anything". I went inside my house while my car was running, then came back out to check it at 17:50PM, after waiting at the bottom of my road Matt drove past me, put his interior light on and gave me a middle finger. This is unacceptable behaviour and will be cancelling my membership with the AA. appalled. I need his behaviour to be investigated as to why he thinks he can treat customers like this. Not a good look for the AA. Reference number: Driver name: Matt Ashford, Kent 09/01/2026 17:30-17:50PM Read more Read less

AVOID AVOID AVOID PAID THOUSANDS IN MEMBERSHIP OVER THE YEARS AND THE VERY FIRST TIME CALLING THEM FOR HELP IT WAS NON EXISTENT FIRST PATROL... AVOID AVOID AVOID PAID THOUSANDS IN MEMBERSHIP OVER THE YEARS AND THE VERY FIRST TIME CALLING THEM FOR HELP IT WAS NON EXISTENT FIRST PATROL TURNED UP AFTER 10 TEXTS TELLING ME HE WAS DELAYED THEN WHEN HE FINALLY TURNED UP AT THE WRONG ADDRESS HE DIDNT EVEN GET OUT OF HIS VAN BEFORE TELLING ME HE COULDNT HELP AND I HAVE TO CALL FOR RECOVERY… SO I CALLED AGAIN TO ASK FOR RECOVERY THEN AFTER WAITING APPROXIMATELY 10 HOURS I GET A CALL TELLING ME SOMEONE WOULD BE OUT NEXT DAY BETWEEN 8AM-1PM SO WAITED IN AND NOBODY TURNED UP SO CALL AGAIN WAS TOLD SORRY SOMEONE WOULD BE THERE BY 14.40 AGAIN NOBODY TURNED UP WILL DEFINITELY BE CANCELLING ALL MY MEMBERSHIPS ……..UPDATE JUST AS I THOUGHT IT COULDNT GET ANY WORSE THE SECOND PATROL TURNS UP AND CANT RECOVER MY CAR AS HE DOESNT HAVE THE EQUIPMENT AND WASNT TOLD MY HIS OFFICE THAT MY CAR WAS TOTALLY IMMOBILISED OVER A HOUR HE TRIED TO GET MY CAR ON HIS LORRY THEN GAVE UP …. AA ARE A BUNCH OF CLOWNS THEY HAVNT GOT A CLUE… AVOID AVOID AVOID Read more Read less