AA reviews

AA reviews
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Fully digital service with no in-person branches
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Manage your account or policy via an app or website
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On-line application and approval process
Review summary
People rate this company as Poor based on 486 product reviews
Latest positive rating
I cannot thank AA Roadside Assistance enough for the...
I cannot thank AA Roadside Assistance enough for their exceptional service during my recent breakdown. Driving from Devon to London early on a Saturday morning,... I cannot thank AA Roadside Assistance enough for their exceptional service during my recent breakdown. Driving from Devon to London early on a Saturday morning, my car unexpectedly failed me. To my amazement, an ambulance passing by stopped to ensure I was safe, soon followed by the police, who kindly looked after me until the AA arrived. Mark Hammond from the AA was my first hero. While, unfortunately, he couldn’t fix the issue on the spot, Mark’s professionalism shone through as he calmly explained the situation, arranged for a loader without delay, and advised me of the next steps. His quick thinking and reassurance were a huge comfort. Ryan, the loader driver, was equally fantastic. His expertise in handling my car was clear as he swiftly got it onto the loader. Understanding my predicament, Ryan went above and beyond—dropping me at the train station to ensure I could get to London, while also liaising with the garage to manage my car repairs. Although the car remains in Devon and still needs fixing, I now feel confident knowing that with my open return ticket, I’ll soon be back behind the wheel in the New Year. Breaking down is never pleasant, but the AA’s friendly and efficient support made all the difference. Mark and Ryan turned what could have been a stressful ordeal into a well-handled, reassuring experience. Thank you, AA Roadside Assistance—you were truly a lifesaver! Highly recommended for any motorist in need. Read more Read less

Latest negative rating
STAY AWAY! DON'T USE THEM!!!
STAY AWAY!!!!! I was involved in accident in which the moped rider was involved in a cash for cash scheme, the AA knew this and... STAY AWAY!!!!! I was involved in accident in which the moped rider was involved in a cash for cash scheme, the AA knew this and refused to pay out on the claim..I was told that because it was still an open claim my renewal would go up but when they finally do shut the claim that I would have my car insurance recalculated and I would receive a refund. 11 months later I get a call and they inform that I won't be receiving any money back because although it was a no fault claim on my part it was still a claim. I've been driving 2 years now, my car is a base model VW Up the insurance on last renewal for a 1 litre 3 cylinder car driven by a 45 year old man was £1,505 if you are reading this please please please stay away from them. The customer service team are thick as two short planks and sound mostly half asleep and the other half sound put out they've had to speak to you. The insurance assessor I had made inappropriate comments about my number plate and basically camped it up on the phone as if to make light of the matter. All the way through from the day of my renewal I was told I would be reimbursed. I've now taken it to the financial ombudsman. STAY AWAY!!! THEY WILL RIP YOU OFF!!!!! Read more Read less

About AA
The AA was started in 1905 by four driving enthusiasts in London.
The AA’s full name is the Automobile Association. It started out with just 90 members but today has over 14 million and is the UK's largest motoring organisation. Whichever product you choose, you can manage it using the mobile app.
Alongside the breakdown cover they became most known for, the AA now offer finance and insurance products.
AA at a glance
Reviews for AA
Showing 11 of 486 company reviews • Last reviewed within 7 days
STAY AWAY! DON'T USE THEM!!!
STAY AWAY!!!!! I was involved in accident in which the moped rider was involved in a cash for cash scheme, the AA knew this and... STAY AWAY!!!!! I was involved in accident in which the moped rider was involved in a cash for cash scheme, the AA knew this and refused to pay out on the claim..I was told that because it was still an open claim my renewal would go up but when they finally do shut the claim that I would have my car insurance recalculated and I would receive a refund. 11 months later I get a call and they inform that I won't be receiving any money back because although it was a no fault claim on my part it was still a claim. I've been driving 2 years now, my car is a base model VW Up the insurance on last renewal for a 1 litre 3 cylinder car driven by a 45 year old man was £1,505 if you are reading this please please please stay away from them. The customer service team are thick as two short planks and sound mostly half asleep and the other half sound put out they've had to speak to you. The insurance assessor I had made inappropriate comments about my number plate and basically camped it up on the phone as if to make light of the matter. All the way through from the day of my renewal I was told I would be reimbursed. I've now taken it to the financial ombudsman. STAY AWAY!!! THEY WILL RIP YOU OFF!!!!! Read more Read less
You could not make this up
Dear AA Customer Services, Further to my earlier complaint. I am writing to express my profound dissatisfaction and frankly, shock, at the abysmal level of... Dear AA Customer Services, Further to my earlier complaint. I am writing to express my profound dissatisfaction and frankly, shock, at the abysmal level of service I received on 07/05/2025. Despite being in a clearly dangerous situation, having shared my precise location, I was left stranded for nearly six hours before assistance finally arrived. This unacceptable delay necessitated the intervention of the police, who had to block off the slip road where my vehicle had broken down to ensure my safety and that of other road users. Using your app, I was advised to expect rescue at 14:05. I get a call from a your driver to inform me he couldn’t help me because he had fuel in his car and I was on a 60mph road. Forgive me, but can you explain the point of this contact? To compound this already distressing situation, several AA agents I spoke with were dismissive and somewhat abrupt, simply advising me to contact the police. It was the attending police officers who informed me that it was, in fact, the AA's responsibility to have contacted them given the hazardous location. This complete lack of proactive concern for my safety is deeply concerning. The situation then went from bad to worse. When the recovery vehicle finally arrived, the driver informed me that he had been instructed by the AA to drop me and my immobile vehicle at the nearest "relief point" – a petrol garage. This instruction is utterly baffling and demonstrates a complete disregard for my well-being and the inconvenience caused by this breakdown. I was then left with the additional burden of paying to have my car transported the remaining four miles to my mechanic. Furthermore, the recovery driver point blank refused my request for a lift home, leaving me stranded at the mechanic garage. The level of service I experienced on this occasion is not only shocking but borders on negligent. To have the police intervene for my safety, and then to be nearly dumped at a petrol station with a broken-down vehicle is beyond comprehension. I then had to get an uber from the garage. I am therefore requesting financial compensation for the distress, inconvenience, and additional costs incurred as a direct result of the AA's failings. Furthermore, I demand a clear and comprehensive explanation as to why the recovery service was instructed to leave me and my vehicle at a petrol garage, away from the busy and dangerous slip road. Am I not entitled to be treated with basic human consideration and provided with a safe and reasonable resolution to this breakdown? Read more Read less
Products from AA
Breakdown Cover
by AALike many drivers, breaking down is not something we want to think about! But when it happens, You'll be thankful that you're with a good breakdown cover provider. That's were...
Breakdown Cover
by AALike many drivers, breaking down is not something we want to think about! But when it happens, You'll be thankful that you're with a good breakdown cover provider. That's were...
Car insurance
by AAWith AA car insurance, you can choose from three levels of cover depending on your needs. Each level has different features and benefits. If you buy an AA car insurance...
Car insurance
by AAWith AA car insurance, you can choose from three levels of cover depending on your needs. Each level has different features and benefits. If you buy an AA car insurance...
Home Insurance
by AAProtecting your home and its contents with a robust insurance policy is vital. Finding the right insurer for your needs is equally as important. We collect AA home insurance reviews...
Home Insurance
by AAProtecting your home and its contents with a robust insurance policy is vital. Finding the right insurer for your needs is equally as important. We collect AA home insurance reviews...
Personal Loan
by AAAA personal loan reviews on Smart Money People are honest reviews. If you're trying to determine whether this is the right personal loan for you, reading our AA personal loan...
Personal Loan
by AAAA personal loan reviews on Smart Money People are honest reviews. If you're trying to determine whether this is the right personal loan for you, reading our AA personal loan...
Balance Transfer Credit Card
by AAAA Balance Transfer Credit Card reviews can help you to find out about the pros and cons of the Balance Transfer Credit Card credit card. What kind of features do...
Balance Transfer Credit Card
by AAAA Balance Transfer Credit Card reviews can help you to find out about the pros and cons of the Balance Transfer Credit Card credit card. What kind of features do...
Travel Insurance
by AADo you buy travel insurance before going abroad? There are hundreds of different travel insurance policies on the market, all designed to help you stay protected while travelling...and giving you...
Travel Insurance
by AADo you buy travel insurance before going abroad? There are hundreds of different travel insurance policies on the market, all designed to help you stay protected while travelling...and giving you...
Internet Extra
by AAAA savings reviews can help you to find out more about life at AA. How easy is it to contact AA? And how friendly are they? Our AA savings reviews...
Internet Extra
by AAAA savings reviews can help you to find out more about life at AA. How easy is it to contact AA? And how friendly are they? Our AA savings reviews...
Caravan Insurance
by AAThe AA is a British motoring institution that also offer Caravan Insurance. For many caravan owners, getting the right cover in place is really important, which is why you can...
Caravan Insurance
by AAThe AA is a British motoring institution that also offer Caravan Insurance. For many caravan owners, getting the right cover in place is really important, which is why you can...
Car Loans
by AAAA also offers car loans. If you've got experience with this company, then why not share your own review here today!
Car Loans
by AAAA also offers car loans. If you've got experience with this company, then why not share your own review here today!
Rewards Credit Card
by AAAA Rewards Credit Card reviews can help you to find out about the pros and cons of the Rewards Credit Card credit card. What kind of features do AA customers...
Rewards Credit Card
by AAAA Rewards Credit Card reviews can help you to find out about the pros and cons of the Rewards Credit Card credit card. What kind of features do AA customers...
Fixed Rate ISA
by AAAA ISA reviews from our Smart Money People can help you to give you the inside track on what having an ISA with AA is really like. Oh, and if...
Fixed Rate ISA
by AAAA ISA reviews from our Smart Money People can help you to give you the inside track on what having an ISA with AA is really like. Oh, and if...
Pet Insurance
by AAAA offer pet insurance policies designed to help keep your beloved pet safe and sound. With pet owners understandably wanting to make sure that they choose the best pet insurance...
Pet Insurance
by AAAA offer pet insurance policies designed to help keep your beloved pet safe and sound. With pet owners understandably wanting to make sure that they choose the best pet insurance...
Motorbike Insurance
by AAAA motorbike insurance reviews can help motorcyclists like you to find the best motorbike insurance provider. Take a look at our AA motorbike insurance reviews to find out what being...
Motorbike Insurance
by AAAA motorbike insurance reviews can help motorcyclists like you to find the best motorbike insurance provider. Take a look at our AA motorbike insurance reviews to find out what being...
Travel Money
by AABefore we go off on our holiday, there's always a last minute dash for some travel money! With more and more options available, it really does pay to do a...
Travel Money
by AABefore we go off on our holiday, there's always a last minute dash for some travel money! With more and more options available, it really does pay to do a...
Business Insurance
by AAAA business insurance reviews can help you to find out what other businesses think about having an insurance policy with AA is like. How easy to understand are the policy...
Business Insurance
by AAAA business insurance reviews can help you to find out what other businesses think about having an insurance policy with AA is like. How easy to understand are the policy...
Fixed Rate Savings
by AAAA savings reviews can help you to find out more about life at AA. How easy is it to contact AA? And how friendly are they? Our AA savings reviews...
Fixed Rate Savings
by AAAA savings reviews can help you to find out more about life at AA. How easy is it to contact AA? And how friendly are they? Our AA savings reviews...
Private Health Insurance
by AAAA health insurance reviews can help to you to get the inside track on life as a AA health insurance customer before you take out a policy. Making sure that...
Private Health Insurance
by AAAA health insurance reviews can help to you to get the inside track on life as a AA health insurance customer before you take out a policy. Making sure that...
Life Insurance
by AADo you want to find out what life as a AA life insurance customer is like? Now you can! Read AA life insurance reviews at Smart Money People to find...
Life Insurance
by AADo you want to find out what life as a AA life insurance customer is like? Now you can! Read AA life insurance reviews at Smart Money People to find...
Van Insurance
by AAFor many van owners, their van is used for everday driving as well as work, meaning that choosing the best van insurance to keep it on the road is essential....
Van Insurance
by AAFor many van owners, their van is used for everday driving as well as work, meaning that choosing the best van insurance to keep it on the road is essential....
Travel Prepaid Card
by AALooking for a prepaid card for travelling? Read our community AA reviews to see what using the card is really like. Whether you're using the card for a week in...
Travel Prepaid Card
by AALooking for a prepaid card for travelling? Read our community AA reviews to see what using the card is really like. Whether you're using the card for a week in...
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