Had no trouble doing travel insurance online but once I needed to ring with a childs existing illness type 1 diabetes to add to policy... Had no trouble doing travel insurance online but once I needed to ring with a childs existing illness type 1 diabetes to add to policy no one answered any phone number given to add existing illness or no emails answered which caused undue stress during our holiday. Read more Read less

I am extremely disappointed with AA's rigid and unfair cancellation policy. I sold my car TODAY (6th May 2026) and requested to cancel my membership... I am extremely disappointed with AA's rigid and unfair cancellation policy. I sold my car TODAY (6th May 2026) and requested to cancel my membership immediately as I no longer own a vehicle. Even though I registered my car on the AA app, customer service (advisor Vivek) refused to cancel it immediately, claiming it is a "Personal Cover for me only". They are forcing me to fulfill a 30-day notice period, but instead of charging me for 30 days, they want to take a FULL monthly payment on 01/06/2026 and keep the cover active until 30/06/2026. This is nearly 55 days of forced charges for a service I don't need! This is a complete rip-off and unfair trading. I have called customer service and they just keep repeating "it's our policy". I have now cancelled my Direct Debit to stop this unauthorized charge. Absolute lack of empathy for customers. Avoid them! Read more Read less

My son came to see from the highlands.van broke down on the motorway.after 5 hrs on the hard shoulder the AA man came out.recommended a... My son came to see from the highlands.van broke down on the motorway.after 5 hrs on the hard shoulder the AA man came out.recommended a mobile mechanic. A dodgy mobile mechanic who charged £550 for an injector that he didn't fit correctly.anorher breakdown.another AA man who who refused to tow my son.i got him towed home for £550.. the van was fixed at my local garage.so much damage caused by the mechanic cost was £900. He didn't even do the bolt for injector! 3 rd breakdown th AA man refused to tow.said 3rd party faulty repair! A lle!! The garage are a aware n will be taking legal action.this tow cost £800..The AA are liars robbers thieves they dont care about people. Only robbing vulnerable people in vulnerable n dangerous situations..The AA have had all my savings n my son's .DO NOT CHOOSE THE AA.worst awful company.out for money even lie for it.. Read more Read less

Very competitive price wise ,easy to use site,helpful staff very good all round company.

Absolutely terrible experience. I had a business membership with them at around £24 a month, and when I actually needed them, they were nowhere to... Absolutely terrible experience. I had a business membership with them at around £24 a month, and when I actually needed them, they were nowhere to be found. On top of that, I was quoted nearly £400 just to recover my van, which is completely unreasonable considering I’d been paying monthly. Trying to cancel was even worse. You can’t get through to anyone on the phone — it asks for your policy number and then never connects you. Everything is pushed through chatbots, and it feels almost impossible to speak to a real person. When I finally did get through to an agent via live chat, they closed the conversation while I still had questions, which says everything about their customer service. To make things worse, even after cancelling, they still charge you for another month due to their “cancellation policy,” which just adds to the frustration. Overall, a very poor service — difficult to contact, unhelpful when needed, and frustrating to leave. I would never use this company again. Read more Read less

Fast and easy app to use, good customer service given throughout whole experience of breakdown which was sorted within the hour

I'm still fuming about my experience with AA Recovery. To recap, I was stranded at a service station all night and repeatedly lied to by... I'm still fuming about my experience with AA Recovery. To recap, I was stranded at a service station all night and repeatedly lied to by supposed recovery agents who claimed my rescue was on the way. Instead, they offered a taxi home and promised to collect and deliver my car the same day. It took 3 days for them to deliver it, and I had to resort to telling them there was medication in the car just to get them to take action. Given this nightmare, I've made the switch to RAC, who's proving to be a much more reliable and efficient service. Read more Read less

Absolutely appalling experience. My husband had a hospital app went to the car and the wheel valve was stuck and th tyre needed repressurising Couldn’t... Absolutely appalling experience. My husband had a hospital app went to the car and the wheel valve was stuck and th tyre needed repressurising Couldn’t do it so called the AA and told them the complete details. Told it was a minimum 3 hour wait. I explained we had a long awaited consultants appointment and would it be better to just get a taxi or could it be any sooner under the circumstances. Was told by Jatinder they would be with us within the hour as a priority and not to worry Didn’t arrive ended up missing our very important appointment. On calling spoke to Khai would stated they hadn’t upgraded to a priority they had just taken the details and failed to prioritise the call out. Also said we don’t deal with tyres so would only have towed you to a garage for repairs. It was a simple stuck valve On arrival they didn’t deal with it and just dropped us off at Kwik Fit Very upset with the callous way they handled our emergency and lied to us about prioritising the call. I put all the information down and they still didn’t advise me of the procedure regarding their ability to repair tyres apparently only punctures. They lied from the offset and misled me so I lost a very important appointment. They also had no knowledge of their recovery teams capabilities. See less Read more Read less

Attempting to prove NCB was a pain, customer service team were good. Good cost to start, yet due to a claim from 2 years ago... Attempting to prove NCB was a pain, customer service team were good. Good cost to start, yet due to a claim from 2 years ago that was not our fault did not affect our NCB and did not alter the previous premium the AA uplifted the value of the new premium? Read more Read less