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AA reviews

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Rated Poor • 2.45/5

AA reviews

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Unverified business Last reviewed within 7 days
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  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Poor based on 513 product reviews

Average score of 2.45/5
5 star
31%
4 star
13%
3 star
5%
2 star
2%
1 star
49%
Reviews for AA have trended negatively over the past 90 days

Latest positive rating

5/5

Good set up.

Set up was good and easy to complete. It was not the cheapest but very close. Friends are with the AA and recommended the site.

{"display":"Thomas H","full_name":"Thomas H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Car insurance
Thomas H 7th October 2025

Latest negative rating

1/5

AA member for over 30 years, never again....

have been a loyal AA member for over 30 years, but today I cancelled my cover and will never return. I hold fleet cover for... have been a loyal AA member for over 30 years, but today I cancelled my cover and will never return. I hold fleet cover for my business and, at its peak, have had 8–9 vans and cars insured under my policy. Over the years the AA has assisted us many times, and I have always had good experiences with their roadside drivers — until this incident. One of my vans broke down at 4am and was left in a lay-by on the M1. Unfortunately, the driver who works for me chose not to call the AA as instructed and left the van there, as he had an early start and didn’t want to wait. As a result, the Highways Agency collected the vehicle at 6:45am and moved it to a secure compound. I arrived at the M1 at 7am to contact the AA, so it was simply very bad timing. Further bad luck followed, as the van’s MOT had just expired and it was booked in for testing the following day. Because the MOT had lapsed, the AA would not collect the vehicle under my fleet policy, meaning I had to pay an additional £200+ to have the van moved from the secure yard to my mechanic. I was initially told collection was planned for midday, with arrival at my mechanic between 1–2pm. This time was repeatedly pushed back, to the point where I was paying my mechanic to stay late just to receive the vehicle. This pattern of missed ETAs continued for four more days. Despite calling the AA multiple times every day, I was repeatedly told, “We should be with you by this time,” only for nothing to happen. In total, it took over five days for my van to be collected. During this time, my costs continued to rise through hire vans, storage fees at the compound, and countless hours spent on the phone chasing updates. When the van was finally collected on day five, I was assured that the additional storage fees would be covered due to the delays being the AA’s fault. However, the AA then attempted to avoid paying these costs until they reviewed a recorded call where one of their advisers explicitly confirmed the fees would be covered. Only then did they agree to reimburse me and said they would send a cheque. Throughout this entire process, I spent hours every day trying to get answers. When I raised the issue of compensation or even a partial refund of the £200+ I had paid due to their failings, I was told the AA does not offer compensation and that I should submit a complaint form. When I asked how long it would take to speak to someone if I did that, the adviser replied, “I don’t think you will.” It appears that customer satisfaction is no longer a priority for the AA. I am genuinely sad to leave after more than three decades of membership, but being repeatedly misled, forgotten, and left in limbo has destroyed all trust I had in the company. If you are prepared to wait a very long time, the AA may be acceptable for straightforward breakdowns. However, the moment anything goes wrong, you can expect to be left completely in the lurch. Proceed with extreme caution if you are considering the AA for breakdown cover. Read more Read less

{"display":"Liam R","full_name":"Liam R","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1316742.png"}}'s avatar
Breakdown cover
Liam R 16th December 2025
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About AA

The AA was started in 1905 by four driving enthusiasts in London.

The AA’s full name is the Automobile Association. It started out with just 90 members but today has over 14 million and is the UK's largest motoring organisation. Whichever product you choose, you can manage it using the mobile app.

Alongside the breakdown cover they became most known for, the AA now offer finance and insurance products.

AA at a glance

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Reviews for AA

Showing 11 of 513 company reviews • Last reviewed within 7 days

AA member for over 30 years, never again....

Breakdown cover • 16th December 2025

have been a loyal AA member for over 30 years, but today I cancelled my cover and will never return. I hold fleet cover for... have been a loyal AA member for over 30 years, but today I cancelled my cover and will never return. I hold fleet cover for my business and, at its peak, have had 8–9 vans and cars insured under my policy. Over the years the AA has assisted us many times, and I have always had good experiences with their roadside drivers — until this incident. One of my vans broke down at 4am and was left in a lay-by on the M1. Unfortunately, the driver who works for me chose not to call the AA as instructed and left the van there, as he had an early start and didn’t want to wait. As a result, the Highways Agency collected the vehicle at 6:45am and moved it to a secure compound. I arrived at the M1 at 7am to contact the AA, so it was simply very bad timing. Further bad luck followed, as the van’s MOT had just expired and it was booked in for testing the following day. Because the MOT had lapsed, the AA would not collect the vehicle under my fleet policy, meaning I had to pay an additional £200+ to have the van moved from the secure yard to my mechanic. I was initially told collection was planned for midday, with arrival at my mechanic between 1–2pm. This time was repeatedly pushed back, to the point where I was paying my mechanic to stay late just to receive the vehicle. This pattern of missed ETAs continued for four more days. Despite calling the AA multiple times every day, I was repeatedly told, “We should be with you by this time,” only for nothing to happen. In total, it took over five days for my van to be collected. During this time, my costs continued to rise through hire vans, storage fees at the compound, and countless hours spent on the phone chasing updates. When the van was finally collected on day five, I was assured that the additional storage fees would be covered due to the delays being the AA’s fault. However, the AA then attempted to avoid paying these costs until they reviewed a recorded call where one of their advisers explicitly confirmed the fees would be covered. Only then did they agree to reimburse me and said they would send a cheque. Throughout this entire process, I spent hours every day trying to get answers. When I raised the issue of compensation or even a partial refund of the £200+ I had paid due to their failings, I was told the AA does not offer compensation and that I should submit a complaint form. When I asked how long it would take to speak to someone if I did that, the adviser replied, “I don’t think you will.” It appears that customer satisfaction is no longer a priority for the AA. I am genuinely sad to leave after more than three decades of membership, but being repeatedly misled, forgotten, and left in limbo has destroyed all trust I had in the company. If you are prepared to wait a very long time, the AA may be acceptable for straightforward breakdowns. However, the moment anything goes wrong, you can expect to be left completely in the lurch. Proceed with extreme caution if you are considering the AA for breakdown cover. Read more Read less

{"display":"Liam R","full_name":"Liam R","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1316742.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews

AA WILL DO ANYTHING BUT CAR RECOVERY !!!

Breakdown cover • 5th December 2025

My car broke down at 1015 on 4 Dec which i reported via AA app. The app then asked me to call AA - the... My car broke down at 1015 on 4 Dec which i reported via AA app. The app then asked me to call AA - the AA app didnt work during the whole incidence. My first call to AA was at 1020 hrs where I explained very clearly that the car was fixed recently and if the same issue has returned which the message on the screen indicates has returned then it cant be fixed and has to be taken to the garage who fixed it. But off course - another instance of Customer Service not having the customer need in mind but the "SCRIPT" given. I was "recovered" to a safe location first. After 5 hours a technician turns up to say what I had been faying for hours to AA but no one would listen. I was recovered and got to my location at 1730 hrs. WORST CAR RECOVERY SERVICE EVER! They are not interested in Recovery Assistance at all - INSISTED on fixing my car on roadside rather than recover it. I am cancelling my membership asap and will be filling a formal complaint !!!! Read more Read less

{"display":"Taimoor Anwar","full_name":"Taimoor Anwar","avatar":{"url":"\/assets\/uploads\/avatars\/users\/544683.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews
  • 1/5

    Felt abandoned and unsafe

    The AA attended my breakdown but refused to recover my van, repeatedly trying to start it despite knowing the fault required specialist repair and risked... The AA attended my breakdown but refused to recover my van, repeatedly trying to start it despite knowing the fault required specialist repair and risked further damage. Their patrol gave conflicting information, writing that I should visit a local garage while admitting none nearby could fix a diesel system fault. It seemed clear they avoided recovery to an appropriate garage in Devon, acting negligently and leaving me stranded when the van broke down again and the AA app offered no help. After 15 years as a gold member, I’m shocked by the lack of care, accountability, and compassion shown throughout this experience. Read more Read less

    {"display":"Mathew B","full_name":"Mathew B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Breakdown cover
    Mathew B 31st October 2025
  • 5/5

    Good set up.

    Set up was good and easy to complete. It was not the cheapest but very close. Friends are with the AA and recommended the site.

    {"display":"Thomas H","full_name":"Thomas H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Thomas H 7th October 2025
  • 1/5

    Punished for loosing a loved one

    After my farther died and our home was flooded we were forced to move out, Despite at AA not paying even 1penny towards the damages... After my farther died and our home was flooded we were forced to move out, Despite at AA not paying even 1penny towards the damages and not assisting with the flood damage in any way shape or form they then chose to increased my retired mothers home insurance cost by more than £200 of what they initially had quoted for the same policy to my farther, punishing my mother thurther for the loss of her husband and the flooding of her home Read more Read less

    {"display":"Kev Welch","full_name":"Kev Welch","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1306539.png"}}'s avatar
    Home insurance
    Kev Welch 26th September 2025
  • 1/5

    Horrendous company.

    Horrendous company. You will never able to contact any real person from the company. Unless you got at hour for waiting. If you are willing... Horrendous company. You will never able to contact any real person from the company. Unless you got at hour for waiting. If you are willing to cancel your policy that will be more even harder. And they will auto renew your policy without any notice. Read more Read less

    {"display":"Tik On Cheng","full_name":"Tik On Cheng","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1302741.png"}}'s avatar
    Breakdown cover
    Tik On Cheng 17th September 2025
  • 1/5

    Very very very poorly been treated by AA Have left m...

    Very very very poorly been treated by AA Have left me waiting for hours to see my vehicle causing me issues on my commute they... Very very very poorly been treated by AA Have left me waiting for hours to see my vehicle causing me issues on my commute they should be shut down there staff have no training or customer service experience is like they get them of the streets and put them on call centre they are a fraud and a thief’s with suger coating Read more Read less

    {"display":"Ggggggg","full_name":"Ggggggg","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Breakdown cover
    Ggggggg 9th September 2025
  • 1/5

    have been with the AA for 11 years and it hurts me...

    have been with the AA for 11 years and it hurts me to proceed with cancellation, but it was the only option I had, Last... have been with the AA for 11 years and it hurts me to proceed with cancellation, but it was the only option I had, Last year I was paying 11.99 per month for roadside assistance and parts and labour which I never used, I know the price seems to good to be true , but it was something that the agent offered me , (I would of taken the offer at 16 pounds )reason for such high price was because I called patrol out 3 times in the past 2 years, that is what I was told by the renewal agent Anyway reason why I have given 1 star is that I was emailed my renewal and went into my spam folder so I did not check, I also was not aware that an auto renewal was in place, ( unfortunately unlike the RAC where you can opt out of auto renewal on a monthly payment basis you cannot with the AA),so without my knowledge and consent the AA took out 37 pounds, and when I spoke to the renewal team the best price they can come up with is 28 pounds per month, and the renewal team where quite firm with that price( I am also on the gold card membership not sure if that affects the price in anyway), this happens to me every year upon renewal, rather then going around in circles and haggling I have cancelled Read more Read less

    {"display":"Mohammed A","full_name":"Mohammed A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Breakdown cover
    Mohammed A 6th September 2025
  • 5/5

    Easy to discuss on phone helpful lots of options

    Easy to discuss on phone helpful lots of options

    {"display":"Trevor Gillard","full_name":"Trevor Gillard","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Trevor Gillard 6th September 2025
  • 3/5

    Insurance website was slow, when it came to the paym...

    Insurance website was slow, when it came to the payment stage it took over 6 minutes to load the payment page.

    {"display":"Everlevel","full_name":"Everlevel","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Everlevel 6th September 2025
  • 5/5

    Competitive car insurance

    Got a quote for new car insurance as existing insurers renewal a little high. AA came in at a competitive quote and resulted in cheaper... Got a quote for new car insurance as existing insurers renewal a little high. AA came in at a competitive quote and resulted in cheaper insurance with even more extras included. Read more Read less

    {"display":"T Mum ","full_name":"T Mum ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    T Mum 5th September 2025

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