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AA reviews

AA Logo
Rated Poor • 2.45/5

AA reviews

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Unverified business
Last reviewed within 7 days
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Poor based on 506 product reviews

Average score of 2.45/5
5 star
31%
4 star
14%
3 star
5%
2 star
2%
1 star
48%
Reviews for AA have trended positively over the past 90 days

Latest positive rating

5/5

Easy to discuss on phone helpful lots of options

Easy to discuss on phone helpful lots of options

{"display":"Trevor Gillard","full_name":"Trevor Gillard","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Car insurance
Trevor Gillard 6th September 2025

Latest negative rating

1/5

have been with the AA for 11 years and it hurts me...

have been with the AA for 11 years and it hurts me to proceed with cancellation, but it was the only option I had, Last... have been with the AA for 11 years and it hurts me to proceed with cancellation, but it was the only option I had, Last year I was paying 11.99 per month for roadside assistance and parts and labour which I never used, I know the price seems to good to be true , but it was something that the agent offered me , (I would of taken the offer at 16 pounds )reason for such high price was because I called patrol out 3 times in the past 2 years, that is what I was told by the renewal agent Anyway reason why I have given 1 star is that I was emailed my renewal and went into my spam folder so I did not check, I also was not aware that an auto renewal was in place, ( unfortunately unlike the RAC where you can opt out of auto renewal on a monthly payment basis you cannot with the AA),so without my knowledge and consent the AA took out 37 pounds, and when I spoke to the renewal team the best price they can come up with is 28 pounds per month, and the renewal team where quite firm with that price( I am also on the gold card membership not sure if that affects the price in anyway), this happens to me every year upon renewal, rather then going around in circles and haggling I have cancelled Read more Read less

{"display":"Mohammed A","full_name":"Mohammed A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Breakdown cover
Mohammed A 6th September 2025
See more reviews for AA products

About AA

The AA was started in 1905 by four driving enthusiasts in London.

The AA’s full name is the Automobile Association. It started out with just 90 members but today has over 14 million and is the UK's largest motoring organisation. Whichever product you choose, you can manage it using the mobile app.

Alongside the breakdown cover they became most known for, the AA now offer finance and insurance products.

AA at a glance

Contact details

Social media

Reviews for AA

Showing 11 of 506 company reviews • Last reviewed within 7 days

have been with the AA for 11 years and it hurts me...

Breakdown cover • 6th September 2025

have been with the AA for 11 years and it hurts me to proceed with cancellation, but it was the only option I had, Last... have been with the AA for 11 years and it hurts me to proceed with cancellation, but it was the only option I had, Last year I was paying 11.99 per month for roadside assistance and parts and labour which I never used, I know the price seems to good to be true , but it was something that the agent offered me , (I would of taken the offer at 16 pounds )reason for such high price was because I called patrol out 3 times in the past 2 years, that is what I was told by the renewal agent Anyway reason why I have given 1 star is that I was emailed my renewal and went into my spam folder so I did not check, I also was not aware that an auto renewal was in place, ( unfortunately unlike the RAC where you can opt out of auto renewal on a monthly payment basis you cannot with the AA),so without my knowledge and consent the AA took out 37 pounds, and when I spoke to the renewal team the best price they can come up with is 28 pounds per month, and the renewal team where quite firm with that price( I am also on the gold card membership not sure if that affects the price in anyway), this happens to me every year upon renewal, rather then going around in circles and haggling I have cancelled Read more Read less

{"display":"Mohammed A","full_name":"Mohammed A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews

Easy to discuss on phone helpful lots of options

Car insurance • 6th September 2025

Easy to discuss on phone helpful lots of options

{"display":"Trevor Gillard","full_name":"Trevor Gillard","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 3/5

    Insurance website was slow, when it came to the paym...

    Insurance website was slow, when it came to the payment stage it took over 6 minutes to load the payment page.

    {"display":"Everlevel","full_name":"Everlevel","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Everlevel 6th September 2025
  • 5/5

    Competitive car insurance

    Got a quote for new car insurance as existing insurers renewal a little high. AA came in at a competitive quote and resulted in cheaper... Got a quote for new car insurance as existing insurers renewal a little high. AA came in at a competitive quote and resulted in cheaper insurance with even more extras included. Read more Read less

    {"display":"T Mum ","full_name":"T Mum ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    T Mum 5th September 2025
  • 5/5

    good cover

    easy to apply on internet with good cover and very good price for the cover

    {"display":"P Reynolds","full_name":"P Reynolds","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    P Reynolds 5th September 2025
  • 3/5

    Renewed our home insurance.

    Renewed our home insurance. Good in person communication. The price was better once we got past the renewal quote. They fell down on their online... Renewed our home insurance. Good in person communication. The price was better once we got past the renewal quote. They fell down on their online renewal system which wiped the quote I'd been given. Bit of a panic but got there in the end. They have change to different levels of cover and the middle one offered good options for minimal charge. Read more Read less

    {"display":"MJS","full_name":"MJS","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    MJS 5th September 2025
  • 5/5

    Excellent quote and customer service

    Excellent quote and customer service

    {"display":"Kim R","full_name":"Kim R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Kim R 5th September 2025
  • 5/5

    Best cover reasonably priced

    Took out insurance via gocompare. They wasn’t the cheapest but for a 5* rating gave me higher cover than the others. Was able to contact... Took out insurance via gocompare. They wasn’t the cheapest but for a 5* rating gave me higher cover than the others. Was able to contact them easily and quickly out of normal office hours via chat and they gave me all the answers I needed. Read more Read less

    {"display":"Wendy Olden","full_name":"Wendy Olden","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Wendy Olden 5th September 2025
  • 2/5

    Always check on renewal price for better deal

    We received our renewal price and after looking elsewhere decided to ring to see if they could offer a better price. This they did taking... We received our renewal price and after looking elsewhere decided to ring to see if they could offer a better price. This they did taking a substantial amount off the renewal price. Read more Read less

    {"display":"Roland Webster","full_name":"Roland Webster","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Roland Webster 4th September 2025
  • 1/5

    A disgusting experience of AA Home Insurance.

    A disgusting experience of AA Home Insurance. Delays are lies and still we have a water leak.

    {"display":"Steve P","full_name":"Steve P","avatar":{"url":"\/assets\/uploads\/avatars\/users\/521209.png"}}'s avatar
    Home insurance
    Steve P 3rd September 2025
  • 1/5

    Car not fixed. Won’t give like for like car to repair

    “Following an accident that was not fault. The 3rd party admitted liability at the scene. Phoned AA and initially they told me because I lived... “Following an accident that was not fault. The 3rd party admitted liability at the scene. Phoned AA and initially they told me because I lived in wales I needed to find my own repairer and they required quotes to see. Eventually after much back and forth they agreed to take it to a garage they use. The garage did not fit the car correctly and following been told it’s just water marks and independent assessor has stated there is over £560 plus VAT repairs still to be complete. The AA offered me £78 yo take it to my own garage and get it fixed. They are now refusing to provide me with a courtesy car that fits my family (3 car seats in back needs) if the car goes back to their repairer to fix the work that was not done initially Avoid the AA. They don’t look after customers. When trying to claim for car seats their response was “that is just life” They also refuse to give a like for like car as a courtesy car even though they had admitted full liability that the repair work was not to standard. Read more Read less

    {"display":"Gareth B","full_name":"Gareth B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Gareth B 20th August 2025

    Products from AA
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