AA reviews
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This score is generated using our own unique scoring method. It combines the 1-5 star ratings left by verified reviewers, when those reviews were submitted and other meaningful data from the reviews.
Across our website, we use the same consistent method and scores which update in real time as new reviews come in.
AA reviews
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Fully digital service with no in-person branches
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Manage your account or policy via an app or website
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On-line application and approval process
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Offers video or telephone appointments
Review summary
People rate this company as Average based on 569 product reviews
Wondering how this rating works?
This score is generated using our own unique scoring method. It combines the 1-5 star ratings left by verified reviewers, when those reviews were submitted and other meaningful data from the reviews.
Across our website, we use the same consistent method and scores which update in real time as new reviews come in.
Latest positive rating
AA always answer the phones and the staff are very k...
AA always answer the phones and the staff are very knowledgeable and approachable. I always try and get a reduction after comparing prices with other... AA always answer the phones and the staff are very knowledgeable and approachable. I always try and get a reduction after comparing prices with other car insurance providers and they have so far always reduced the cost. Read more Read less
Latest negative rating
Absolute nightmare from start to finish.
Absolute nightmare from start to finish. I have been with AA Insurance for a while, but the moment I actually needed to make a claim,... Absolute nightmare from start to finish. I have been with AA Insurance for a while, but the moment I actually needed to make a claim, everything fell apart. Their customer service is virtually nonexistent. You will spend hours on hold listening to terrible music, only to be passed around from person to person, with absolutely nobody taking responsibility. Every time I called, I was given completely conflicting information. They drag out the entire process for weeks on end, making excuse after excuse just to avoid paying out. They are quick enough to take your premium money out of your account every single month, but when it is their turn to deliver on their end of the deal, they go completely radio silent. To top it all off, my renewal quote came back with a massive price hike despite me having a clean driving record and zero fault. It is completely predatory. Save yourself the stress, the endless phone calls, and the wasted money. Avoid this absolute joke of a company at all costs and find an insurer that actually cares about its customers. Zero stars. If you want to tweak this, let me know: • What type of insurance was it? (Car, home, travel, etc.) • Do you want to add a specific problem? (Like a specific broken courtesy car promise, a lost claim, or a long delay?) • Should we make the tone even angrier or more sarcastic? I can adjust the draft to better fit exactly what you need. AI responses may include mistakes. Learn more Response B I am sorry to hear you had a bad experience with your insurance. Here is a strong, negative review draft you can use or adapt. AA Insurance Review Absolute nightmare from start to finish. I chose AA Insurance expecting a reputable company, but their customer service is non existent. Getting through to a real person takes ages, and when you finally do, you are passed around from department to department with no one taking accountability. Filing a claim was incredibly frustrating. They dragged the process out for weeks, buried me under endless paperwork, and used every loophole possible to avoid paying out. They are quick to take your premium money but nowhere to be found when you actually need the support you paid for. Avoid this company at all costs. Save yourself the stress and find an insurer that actually values its customers. This draft focuses on standard insurance frustrations like poor communication and claim delays. If you want to tailor this further, let me know the specific issue you faced: • Was it for car, home, or travel insurance? • Did they unfairly reject a claim or delay a payout? • Was there a specific issue with cancelling a policy or hidden fees? I can adjust the details to match your situation perfectly. AI responses may include mistakes. Learn more please write me a very bad review for aa car insurance please main issues being hard to contact and that they let copart deal with thier claims Here is the updated review focusing on those specific issues. AA Car Insurance Review Absolute nightmare from start to finish. Getting a claim sorted through AA Car Insurance is practically impossible because they are completely unreachable. I spent hours on hold just to speak to a human being, and when I finally did, I was passed around from department to department with no one taking any responsibility. The worst part is that instead of handling the claim themselves, they outsourced the entire thing to Copart. Dealing with Copart has been an absolute disaster. Their communication is shocking, they don’t update you on your vehicle, and the whole process feels completely unorganized. AA is quick enough to take your premium money every month, but the moment you actually need them, they just hand you off to a third party and completely wash their hands of the situation. Save yourself the stress, the endless phone calls, and the frustration. Avoid AA Car Insurance at all costs and find an insurer that actually handles their own claims and values their customers. Zero stars Read more Read less
About AA
The AA was started in 1905 by four driving enthusiasts in London.
The AA’s full name is the Automobile Association. It started out with just 90 members but today has over 14 million and is the UK's largest motoring organisation. Whichever product you choose, you can manage it using the mobile app.
Alongside the breakdown cover they became most known for, the AA now offer finance and insurance products.
AA at a glance
Reviews for AA
Showing 11 of 569 company reviews • Last reviewed within 14 days
Absolute nightmare from start to finish.
Absolute nightmare from start to finish. I have been with AA Insurance for a while, but the moment I actually needed to make a claim,... Absolute nightmare from start to finish. I have been with AA Insurance for a while, but the moment I actually needed to make a claim, everything fell apart. Their customer service is virtually nonexistent. You will spend hours on hold listening to terrible music, only to be passed around from person to person, with absolutely nobody taking responsibility. Every time I called, I was given completely conflicting information. They drag out the entire process for weeks on end, making excuse after excuse just to avoid paying out. They are quick enough to take your premium money out of your account every single month, but when it is their turn to deliver on their end of the deal, they go completely radio silent. To top it all off, my renewal quote came back with a massive price hike despite me having a clean driving record and zero fault. It is completely predatory. Save yourself the stress, the endless phone calls, and the wasted money. Avoid this absolute joke of a company at all costs and find an insurer that actually cares about its customers. Zero stars. If you want to tweak this, let me know: • What type of insurance was it? (Car, home, travel, etc.) • Do you want to add a specific problem? (Like a specific broken courtesy car promise, a lost claim, or a long delay?) • Should we make the tone even angrier or more sarcastic? I can adjust the draft to better fit exactly what you need. AI responses may include mistakes. Learn more Response B I am sorry to hear you had a bad experience with your insurance. Here is a strong, negative review draft you can use or adapt. AA Insurance Review Absolute nightmare from start to finish. I chose AA Insurance expecting a reputable company, but their customer service is non existent. Getting through to a real person takes ages, and when you finally do, you are passed around from department to department with no one taking accountability. Filing a claim was incredibly frustrating. They dragged the process out for weeks, buried me under endless paperwork, and used every loophole possible to avoid paying out. They are quick to take your premium money but nowhere to be found when you actually need the support you paid for. Avoid this company at all costs. Save yourself the stress and find an insurer that actually values its customers. This draft focuses on standard insurance frustrations like poor communication and claim delays. If you want to tailor this further, let me know the specific issue you faced: • Was it for car, home, or travel insurance? • Did they unfairly reject a claim or delay a payout? • Was there a specific issue with cancelling a policy or hidden fees? I can adjust the details to match your situation perfectly. AI responses may include mistakes. Learn more please write me a very bad review for aa car insurance please main issues being hard to contact and that they let copart deal with thier claims Here is the updated review focusing on those specific issues. AA Car Insurance Review Absolute nightmare from start to finish. Getting a claim sorted through AA Car Insurance is practically impossible because they are completely unreachable. I spent hours on hold just to speak to a human being, and when I finally did, I was passed around from department to department with no one taking any responsibility. The worst part is that instead of handling the claim themselves, they outsourced the entire thing to Copart. Dealing with Copart has been an absolute disaster. Their communication is shocking, they don’t update you on your vehicle, and the whole process feels completely unorganized. AA is quick enough to take your premium money every month, but the moment you actually need them, they just hand you off to a third party and completely wash their hands of the situation. Save yourself the stress, the endless phone calls, and the frustration. Avoid AA Car Insurance at all costs and find an insurer that actually handles their own claims and values their customers. Zero stars Read more Read less
Never again.
Never again. Waste of time dont do what there paid to do blame others.
Products from AA
Breakdown cover
by AAAA breakdown cover gives you help from a trained mechanic if your car, van or motorbike breaks down. You can track when help will arrive on the app. Standard Roadside...
Breakdown cover
by AAAA breakdown cover gives you help from a trained mechanic if your car, van or motorbike breaks down. You can track when help will arrive on the app. Standard Roadside...
Car insurance
by AAWith AA car insurance, you can choose from three levels of cover depending on your needs. Each level has different features and benefits. If you buy an AA car insurance...
Car insurance
by AAWith AA car insurance, you can choose from three levels of cover depending on your needs. Each level has different features and benefits. If you buy an AA car insurance...
Home insurance
by AAAA have three different home insurance policies to choose from with varying levels of cover. Opt for Silver, Gold or Platinum. You can choose optional add-on cover including accidental damage,...
Home insurance
by AAAA have three different home insurance policies to choose from with varying levels of cover. Opt for Silver, Gold or Platinum. You can choose optional add-on cover including accidental damage,...
Personal loan
by AAYou can get an AA personal loan from £1,000 to £35,000. There are no arrangement fees and you can check if you’re eligible without impacting your credit score. If you’re...
Personal loan
by AAYou can get an AA personal loan from £1,000 to £35,000. There are no arrangement fees and you can check if you’re eligible without impacting your credit score. If you’re...
Balance Transfer Credit Card
by AAAA Balance Transfer Credit Card reviews can help you to find out about the pros and cons of the Balance Transfer Credit Card credit card. What kind of features do...
Balance Transfer Credit Card
by AAAA Balance Transfer Credit Card reviews can help you to find out about the pros and cons of the Balance Transfer Credit Card credit card. What kind of features do...
Travel Insurance
by AADo you buy travel insurance before going abroad? There are hundreds of different travel insurance policies on the market, all designed to help you stay protected while travelling...and giving you...
Travel Insurance
by AADo you buy travel insurance before going abroad? There are hundreds of different travel insurance policies on the market, all designed to help you stay protected while travelling...and giving you...
Internet Extra
by AAAA savings reviews can help you to find out more about life at AA. How easy is it to contact AA? And how friendly are they? Our AA savings reviews...
Internet Extra
by AAAA savings reviews can help you to find out more about life at AA. How easy is it to contact AA? And how friendly are they? Our AA savings reviews...
Caravan Insurance
by AAThe AA is a British motoring institution that also offer Caravan Insurance. For many caravan owners, getting the right cover in place is really important, which is why you can...
Caravan Insurance
by AAThe AA is a British motoring institution that also offer Caravan Insurance. For many caravan owners, getting the right cover in place is really important, which is why you can...
Car Loans
by AAAA also offers car loans. If you've got experience with this company, then why not share your own review here today!
Car Loans
by AAAA also offers car loans. If you've got experience with this company, then why not share your own review here today!
Rewards Credit Card
by AAAA Rewards Credit Card reviews can help you to find out about the pros and cons of the Rewards Credit Card credit card. What kind of features do AA customers...
Rewards Credit Card
by AAAA Rewards Credit Card reviews can help you to find out about the pros and cons of the Rewards Credit Card credit card. What kind of features do AA customers...
Fixed Rate ISA
by AAAA ISA reviews from our Smart Money People can help you to give you the inside track on what having an ISA with AA is really like. Oh, and if...
Fixed Rate ISA
by AAAA ISA reviews from our Smart Money People can help you to give you the inside track on what having an ISA with AA is really like. Oh, and if...
Pet Insurance
by AAAA offer pet insurance policies designed to help keep your beloved pet safe and sound. With pet owners understandably wanting to make sure that they choose the best pet insurance...
Pet Insurance
by AAAA offer pet insurance policies designed to help keep your beloved pet safe and sound. With pet owners understandably wanting to make sure that they choose the best pet insurance...
Motorbike Insurance
by AAAA motorbike insurance reviews can help motorcyclists like you to find the best motorbike insurance provider. Take a look at our AA motorbike insurance reviews to find out what being...
Motorbike Insurance
by AAAA motorbike insurance reviews can help motorcyclists like you to find the best motorbike insurance provider. Take a look at our AA motorbike insurance reviews to find out what being...
Travel Money
by AABefore we go off on our holiday, there's always a last minute dash for some travel money! With more and more options available, it really does pay to do a...
Travel Money
by AABefore we go off on our holiday, there's always a last minute dash for some travel money! With more and more options available, it really does pay to do a...
Business Insurance
by AAAA business insurance reviews can help you to find out what other businesses think about having an insurance policy with AA is like. How easy to understand are the policy...
Business Insurance
by AAAA business insurance reviews can help you to find out what other businesses think about having an insurance policy with AA is like. How easy to understand are the policy...
Fixed Rate Savings
by AAAA savings reviews can help you to find out more about life at AA. How easy is it to contact AA? And how friendly are they? Our AA savings reviews...
Fixed Rate Savings
by AAAA savings reviews can help you to find out more about life at AA. How easy is it to contact AA? And how friendly are they? Our AA savings reviews...
Private Health Insurance
by AAAA health insurance reviews can help to you to get the inside track on life as a AA health insurance customer before you take out a policy. Making sure that...
Private Health Insurance
by AAAA health insurance reviews can help to you to get the inside track on life as a AA health insurance customer before you take out a policy. Making sure that...
Life Insurance
by AADo you want to find out what life as a AA life insurance customer is like? Now you can! Read AA life insurance reviews at Smart Money People to find...
Life Insurance
by AADo you want to find out what life as a AA life insurance customer is like? Now you can! Read AA life insurance reviews at Smart Money People to find...
Van Insurance
by AAFor many van owners, their van is used for everday driving as well as work, meaning that choosing the best van insurance to keep it on the road is essential....
Van Insurance
by AAFor many van owners, their van is used for everday driving as well as work, meaning that choosing the best van insurance to keep it on the road is essential....
Travel Prepaid Card
by AALooking for a prepaid card for travelling? Read our community AA reviews to see what using the card is really like. Whether you're using the card for a week in...
Travel Prepaid Card
by AALooking for a prepaid card for travelling? Read our community AA reviews to see what using the card is really like. Whether you're using the card for a week in...
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