“I called AA breakdown cover and absolutely nothing happened for three hours. Not a single update or patrol arrived. They shifted the ETA multiple times,... “I called AA breakdown cover and absolutely nothing happened for three hours. Not a single update or patrol arrived. They shifted the ETA multiple times, but never showed up. Eventually I had to call a private garage, who came out and sorted my problem—only because AA didn’t. I paid for coverage that never materialised. This is unacceptable—worse, they wasted my time and left me stranded. Don’t waste your money on AA. Use a reliable provider or just get a private garage directly Read more Read less

My daughter's car would not start in the driveway. Called AA. As the driver got out of the van, before he looked at the car,... My daughter's car would not start in the driveway. Called AA. As the driver got out of the van, before he looked at the car, he offered to sell a new battery and he offered 2 more times before he left! He could only offer a jumpstart. He was clearly not a mechanic and did not have a diagnostic computer. He could not fix the issue. He could not diagnose the issue. He could not tow the car to the garage 7km away because they 'do not tow after 5 pm', He refused to jumpstart the car and follow it while my daughter drove to the garage. He would not request a flatbed truck from AA dispatch to take the car to the garage. He closed the callout and left having done nothing. I logged another call the following day and a mechanic lifted the bonnet, said you have a loose connection on the battery and resolved the issue within 5 minutes. Please note that in Ireland at the moment the AA are advertising for "drivers" not mechanics, while their website says all AA patrols are mechanics. SCAM!!!! Read more Read less

They’re utterly fantastic! I love using this service

Great price and easy to navigate site

I have not had one problem with the AA. They are fast and reliable. Staff are friendly and informative

Everytime I call there is quite a substantial about of time I have to wait. And it’s been the same for 4.5 years. Surely if... Everytime I call there is quite a substantial about of time I have to wait. And it’s been the same for 4.5 years. Surely if you’re that busy you could hire more people? That makes sense to me. But usually I’m left hours waiting for assistance Read more Read less

STAY AWAY!!!!! I was involved in accident in which the moped rider was involved in a cash for cash scheme, the AA knew this and... STAY AWAY!!!!! I was involved in accident in which the moped rider was involved in a cash for cash scheme, the AA knew this and refused to pay out on the claim..I was told that because it was still an open claim my renewal would go up but when they finally do shut the claim that I would have my car insurance recalculated and I would receive a refund. 11 months later I get a call and they inform that I won't be receiving any money back because although it was a no fault claim on my part it was still a claim. I've been driving 2 years now, my car is a base model VW Up the insurance on last renewal for a 1 litre 3 cylinder car driven by a 45 year old man was £1,505 if you are reading this please please please stay away from them. The customer service team are thick as two short planks and sound mostly half asleep and the other half sound put out they've had to speak to you. The insurance assessor I had made inappropriate comments about my number plate and basically camped it up on the phone as if to make light of the matter. All the way through from the day of my renewal I was told I would be reimbursed. I've now taken it to the financial ombudsman. STAY AWAY!!! THEY WILL RIP YOU OFF!!!!! Read more Read less

Dear AA Customer Services, Further to my earlier complaint. I am writing to express my profound dissatisfaction and frankly, shock, at the abysmal level of... Dear AA Customer Services, Further to my earlier complaint. I am writing to express my profound dissatisfaction and frankly, shock, at the abysmal level of service I received on 07/05/2025. Despite being in a clearly dangerous situation, having shared my precise location, I was left stranded for nearly six hours before assistance finally arrived. This unacceptable delay necessitated the intervention of the police, who had to block off the slip road where my vehicle had broken down to ensure my safety and that of other road users. Using your app, I was advised to expect rescue at 14:05. I get a call from a your driver to inform me he couldn’t help me because he had fuel in his car and I was on a 60mph road. Forgive me, but can you explain the point of this contact? To compound this already distressing situation, several AA agents I spoke with were dismissive and somewhat abrupt, simply advising me to contact the police. It was the attending police officers who informed me that it was, in fact, the AA's responsibility to have contacted them given the hazardous location. This complete lack of proactive concern for my safety is deeply concerning. The situation then went from bad to worse. When the recovery vehicle finally arrived, the driver informed me that he had been instructed by the AA to drop me and my immobile vehicle at the nearest "relief point" – a petrol garage. This instruction is utterly baffling and demonstrates a complete disregard for my well-being and the inconvenience caused by this breakdown. I was then left with the additional burden of paying to have my car transported the remaining four miles to my mechanic. Furthermore, the recovery driver point blank refused my request for a lift home, leaving me stranded at the mechanic garage. The level of service I experienced on this occasion is not only shocking but borders on negligent. To have the police intervene for my safety, and then to be nearly dumped at a petrol station with a broken-down vehicle is beyond comprehension. I then had to get an uber from the garage. I am therefore requesting financial compensation for the distress, inconvenience, and additional costs incurred as a direct result of the AA's failings. Furthermore, I demand a clear and comprehensive explanation as to why the recovery service was instructed to leave me and my vehicle at a petrol garage, away from the busy and dangerous slip road. Am I not entitled to be treated with basic human consideration and provided with a safe and reasonable resolution to this breakdown? Read more Read less

Absolute joke of a service. I presumed being a long standing organisation that they would be reliable, I broke down with blocked DPF being displayed... Absolute joke of a service. I presumed being a long standing organisation that they would be reliable, I broke down with blocked DPF being displayed on my car information screen. I was 1.5 hours from home and not having any cover I decided to ring around. When i spoke to the AA the lady assured me that for an emergency £150 joining fee the engineer would do his best to repair the car and he could perform a forced regeneration with his equipment. If the car could not be repaired he could tow me to a safe location as i was stuck on a steep hill on a very busy road. Well the guy turned up he didn't even open the bonnet or connect and diagnostics instead just told me, not much I can do with that mate DPFS blocked. I asked him to at least connect his diagnostics which his seemed annoyed about me asking. The diagnostics showed dpf soot accumulation, turbo actuator mechanical fault. Just by clearing these codes he could have then performed a forced regen, i have since checked with Mazda. However he just refused. Then told me he couldn't tow me to a safe place as he didn't have the correct vehicle to tow me. As he drove off i had to roll backwards in my car onto a busy road with no engine and roll down the hill where i could park it off the road. when i complained to the AA they said they would refund me £10! and that the driver noted i had been recovered which was a complete lie. My partner had to pick me up at 11pm with our 3 year old and 5 year old, the whole day turned into a nightmare. Do not trust the AA and the emergency joining fee is worthless, they wont honour what they tell you i am now going to have to take them to small claims court to get back my money as service was not as described. Read more Read less