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AA reviews

AA Logo
Rated Poor • 2.45/5

AA reviews

Unverified business
Last reviewed within 21 days

Review summary

People rate this company as Poor based on 472 product reviews

Average score of 2.45/5
5 star
32%
4 star
15%
3 star
5%
2 star
2%
1 star
46%
Reviews for AA have trended negatively over the past 90 days

Latest positive rating

5/5

Great value

Easy to take out insurance policy, with a great price

{"display":"Janet Richards","full_name":"Janet Richards","avatar":{"url":"\/assets\/uploads\/avatars\/users\/785111.png"}}'s avatar
Car Insurance
Janet Richards 4th September 2024

Latest negative rating

1/5

They’ve had my car for 10 days!

They’ve had my car for 10 days. Won’t communicate when I can get it back as they don’t know! They’ve had the parts for 4... They’ve had my car for 10 days. Won’t communicate when I can get it back as they don’t know! They’ve had the parts for 4 days apparently which is all I know. If you ever break down and they tell you you have to got to an AA approved garage tell them to leave it at the side of the road. The fresh air will probably do a better job at fixing your car than the useless ‘mechanics’ they approve to fix your car Read more Read less

{"display":"Jak R","full_name":"Jak R","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1072231.png"}}'s avatar
Breakdown Cover
Jak R 7th November 2024
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About AA

AA insurance reviews can help you to find out what other AA insurance customers have to say about one of the UK's best known insurance providers. At Smart Money People, our mission is to increase trust and transparency in financial services and by reading and writing reviews, you can help this to happen!

AA at a glance

Reviews for AA

Showing 11 of 472 company reviews • Last reviewed within 21 days

They’ve had my car for 10 days!

Breakdown Cover • 7th November 2024

They’ve had my car for 10 days. Won’t communicate when I can get it back as they don’t know! They’ve had the parts for 4... They’ve had my car for 10 days. Won’t communicate when I can get it back as they don’t know! They’ve had the parts for 4 days apparently which is all I know. If you ever break down and they tell you you have to got to an AA approved garage tell them to leave it at the side of the road. The fresh air will probably do a better job at fixing your car than the useless ‘mechanics’ they approve to fix your car Read more Read less

{"display":"Jak R","full_name":"Jak R","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1072231.png"}}'s avatar
Rated Terrible • 1/5
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Be Careful with AA terms and conditions!

Breakdown Cover • 18th October 2024

Be Careful with AA terms and conditions! Last week I realised my mot had expired by a week, I booked the mot and arranged for... Be Careful with AA terms and conditions! Last week I realised my mot had expired by a week, I booked the mot and arranged for my car to be collected on trade plates by the garage, I went to start the car on my driveway and it was just clicking so I phoned the AA to explain but even though the car was on my drive and I have home start they refused to help! I explained I’m disabled and a blue badge holder and I’m unable to fix myself if it is just the battery. I have been with the AA for over 30 years on and off and have only used them twice and that was over 10 years ago. I have now cancelled my membership and will use the RAC as I could have broken down any where and as I can’t walk properly due to my disability i can’t take the risk with the attitude of the AA after my phone call with them. Read more Read less

{"display":"Phill Walsh","full_name":"Phill Walsh","avatar":{"url":"\/assets\/uploads\/avatars\/users\/312602.png"}}'s avatar
Rated Terrible • 1/5
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  • 1/5

    Shocking customer service

    Get touch with them to arrange a new payment plan dye to personal reasons after been informed I could for them to cancel my policy... Get touch with them to arrange a new payment plan dye to personal reasons after been informed I could for them to cancel my policy and tell me there not willing to help I spoke to 5 different people all fobbing you off because they can't be bothered to help to tell me there not willing to wait 8 days for a payment now iv got a cancelled policy witch makes it harder to gey insurance. Disputing how they treat the people that pay there wages Read more Read less

    {"display":"Robert A","full_name":"Robert A","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1062668.png"}}'s avatar
    Car Insurance
    Robert A 27th September 2024
  • 5/5

    Great value

    Easy to take out insurance policy, with a great price

    {"display":"Janet Richards","full_name":"Janet Richards","avatar":{"url":"\/assets\/uploads\/avatars\/users\/785111.png"}}'s avatar
    Car Insurance
    Janet Richards 4th September 2024
  • 2/5

    Car insurance renewal rip off

    Car renewal offered with a £220 increase from last year. 13 years no claims, they were set to take on automatic renewal. When I found... Car renewal offered with a £220 increase from last year. 13 years no claims, they were set to take on automatic renewal. When I found cheaper deal after much deliberation they confirmed they could match . Sick of companies trying to rip off loyal customers with large premium hikes on automatic renewal. They hope customers push back . Whatever happened to valuing loyal customers! Read more Read less

    {"display":"Stu","full_name":"Stu","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car Insurance
    Stu 4th September 2024
  • 5/5

    I have recently had to make a claim which was a seam...

    I have recently had to make a claim which was a seamless process. Very good value for money and excellent customer service

    {"display":"Lia","full_name":"Lia","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home Insurance
    Lia 4th September 2024
  • 3/5

    Not so wonderful but then it is the AA

    Not so wonderful but then it is the AA

    {"display":"Stephen Flanagan ","full_name":"Stephen Flanagan ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    AA are great for business commuters.

    AA are very competitive in price, most companies don’t offer breakdown over 10miles but when you commute for work you need more and AA provide this!

    {"display":"Chloe","full_name":"Chloe","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car Insurance
    Chloe 4th September 2024
  • 5/5

    The AA are the best

    The whole process of obtaining a fully comprehensive car insurance cover for my Audi Q5 was plain and simple, and I will be staying a... The whole process of obtaining a fully comprehensive car insurance cover for my Audi Q5 was plain and simple, and I will be staying a loyal customer with them going forward. Read more Read less

    {"display":"JOHN PACKARD","full_name":"JOHN PACKARD","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car Insurance
    JOHN PACKARD 4th September 2024
  • 5/5

    Excellent

    Great reliable service , company been going for a very long time

    {"display":"Stan Ogden","full_name":"Stan Ogden","avatar":{"url":"\/assets\/uploads\/avatars\/users\/678352.png"}}'s avatar
    Breakdown Cover
    Stan Ogden 23rd August 2024
  • 5/5

    Simple and quick to do on line.

    Simple and quick to do on line. Great price and great options can be sdded

    {"display":"Michael L","full_name":"Michael L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car Insurance
    Michael L 23rd August 2024

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