AA driver Matt gave me a middle finger I have been a long standing member of the AA and had a home call out for... AA driver Matt gave me a middle finger I have been a long standing member of the AA and had a home call out for my dead battery. Matt arrived at 17:30 and was very rude and spoke to me in a very disrespectful manner. After being told he cannot fit my replacement battery, he jump starting my car which is fair enough. After being spoken to the way I was I asked for his name, he responded "Matt, Why? if you want to call the AA you can argue all you want but they're not going to do anything". I went inside my house while my car was running, then came back out to check it at 17:50PM, after waiting at the bottom of my road Matt drove past me, put his interior light on and gave me a middle finger. This is unacceptable behaviour and will be cancelling my membership with the AA. appalled. I need his behaviour to be investigated as to why he thinks he can treat customers like this. Not a good look for the AA. Reference number: Driver name: Matt Ashford, Kent 09/01/2026 17:30-17:50PM Read more Read less

AVOID AVOID AVOID PAID THOUSANDS IN MEMBERSHIP OVER THE YEARS AND THE VERY FIRST TIME CALLING THEM FOR HELP IT WAS NON EXISTENT FIRST PATROL... AVOID AVOID AVOID PAID THOUSANDS IN MEMBERSHIP OVER THE YEARS AND THE VERY FIRST TIME CALLING THEM FOR HELP IT WAS NON EXISTENT FIRST PATROL TURNED UP AFTER 10 TEXTS TELLING ME HE WAS DELAYED THEN WHEN HE FINALLY TURNED UP AT THE WRONG ADDRESS HE DIDNT EVEN GET OUT OF HIS VAN BEFORE TELLING ME HE COULDNT HELP AND I HAVE TO CALL FOR RECOVERY… SO I CALLED AGAIN TO ASK FOR RECOVERY THEN AFTER WAITING APPROXIMATELY 10 HOURS I GET A CALL TELLING ME SOMEONE WOULD BE OUT NEXT DAY BETWEEN 8AM-1PM SO WAITED IN AND NOBODY TURNED UP SO CALL AGAIN WAS TOLD SORRY SOMEONE WOULD BE THERE BY 14.40 AGAIN NOBODY TURNED UP WILL DEFINITELY BE CANCELLING ALL MY MEMBERSHIPS ……..UPDATE JUST AS I THOUGHT IT COULDNT GET ANY WORSE THE SECOND PATROL TURNS UP AND CANT RECOVER MY CAR AS HE DOESNT HAVE THE EQUIPMENT AND WASNT TOLD MY HIS OFFICE THAT MY CAR WAS TOTALLY IMMOBILISED OVER A HOUR HE TRIED TO GET MY CAR ON HIS LORRY THEN GAVE UP …. AA ARE A BUNCH OF CLOWNS THEY HAVNT GOT A CLUE… AVOID AVOID AVOID Read more Read less

have been a loyal AA member for over 30 years, but today I cancelled my cover and will never return. I hold fleet cover for... have been a loyal AA member for over 30 years, but today I cancelled my cover and will never return. I hold fleet cover for my business and, at its peak, have had 8–9 vans and cars insured under my policy. Over the years the AA has assisted us many times, and I have always had good experiences with their roadside drivers — until this incident. One of my vans broke down at 4am and was left in a lay-by on the M1. Unfortunately, the driver who works for me chose not to call the AA as instructed and left the van there, as he had an early start and didn’t want to wait. As a result, the Highways Agency collected the vehicle at 6:45am and moved it to a secure compound. I arrived at the M1 at 7am to contact the AA, so it was simply very bad timing. Further bad luck followed, as the van’s MOT had just expired and it was booked in for testing the following day. Because the MOT had lapsed, the AA would not collect the vehicle under my fleet policy, meaning I had to pay an additional £200+ to have the van moved from the secure yard to my mechanic. I was initially told collection was planned for midday, with arrival at my mechanic between 1–2pm. This time was repeatedly pushed back, to the point where I was paying my mechanic to stay late just to receive the vehicle. This pattern of missed ETAs continued for four more days. Despite calling the AA multiple times every day, I was repeatedly told, “We should be with you by this time,” only for nothing to happen. In total, it took over five days for my van to be collected. During this time, my costs continued to rise through hire vans, storage fees at the compound, and countless hours spent on the phone chasing updates. When the van was finally collected on day five, I was assured that the additional storage fees would be covered due to the delays being the AA’s fault. However, the AA then attempted to avoid paying these costs until they reviewed a recorded call where one of their advisers explicitly confirmed the fees would be covered. Only then did they agree to reimburse me and said they would send a cheque. Throughout this entire process, I spent hours every day trying to get answers. When I raised the issue of compensation or even a partial refund of the £200+ I had paid due to their failings, I was told the AA does not offer compensation and that I should submit a complaint form. When I asked how long it would take to speak to someone if I did that, the adviser replied, “I don’t think you will.” It appears that customer satisfaction is no longer a priority for the AA. I am genuinely sad to leave after more than three decades of membership, but being repeatedly misled, forgotten, and left in limbo has destroyed all trust I had in the company. If you are prepared to wait a very long time, the AA may be acceptable for straightforward breakdowns. However, the moment anything goes wrong, you can expect to be left completely in the lurch. Proceed with extreme caution if you are considering the AA for breakdown cover. Read more Read less

My car broke down at 1015 on 4 Dec which i reported via AA app. The app then asked me to call AA - the... My car broke down at 1015 on 4 Dec which i reported via AA app. The app then asked me to call AA - the AA app didnt work during the whole incidence. My first call to AA was at 1020 hrs where I explained very clearly that the car was fixed recently and if the same issue has returned which the message on the screen indicates has returned then it cant be fixed and has to be taken to the garage who fixed it. But off course - another instance of Customer Service not having the customer need in mind but the "SCRIPT" given. I was "recovered" to a safe location first. After 5 hours a technician turns up to say what I had been faying for hours to AA but no one would listen. I was recovered and got to my location at 1730 hrs. WORST CAR RECOVERY SERVICE EVER! They are not interested in Recovery Assistance at all - INSISTED on fixing my car on roadside rather than recover it. I am cancelling my membership asap and will be filling a formal complaint !!!! Read more Read less

The AA attended my breakdown but refused to recover my van, repeatedly trying to start it despite knowing the fault required specialist repair and risked... The AA attended my breakdown but refused to recover my van, repeatedly trying to start it despite knowing the fault required specialist repair and risked further damage. Their patrol gave conflicting information, writing that I should visit a local garage while admitting none nearby could fix a diesel system fault. It seemed clear they avoided recovery to an appropriate garage in Devon, acting negligently and leaving me stranded when the van broke down again and the AA app offered no help. After 15 years as a gold member, I’m shocked by the lack of care, accountability, and compassion shown throughout this experience. Read more Read less

Set up was good and easy to complete. It was not the cheapest but very close. Friends are with the AA and recommended the site.

After my farther died and our home was flooded we were forced to move out, Despite at AA not paying even 1penny towards the damages... After my farther died and our home was flooded we were forced to move out, Despite at AA not paying even 1penny towards the damages and not assisting with the flood damage in any way shape or form they then chose to increased my retired mothers home insurance cost by more than £200 of what they initially had quoted for the same policy to my farther, punishing my mother thurther for the loss of her husband and the flooding of her home Read more Read less

Horrendous company. You will never able to contact any real person from the company. Unless you got at hour for waiting. If you are willing... Horrendous company. You will never able to contact any real person from the company. Unless you got at hour for waiting. If you are willing to cancel your policy that will be more even harder. And they will auto renew your policy without any notice. Read more Read less

Very very very poorly been treated by AA Have left me waiting for hours to see my vehicle causing me issues on my commute they... Very very very poorly been treated by AA Have left me waiting for hours to see my vehicle causing me issues on my commute they should be shut down there staff have no training or customer service experience is like they get them of the streets and put them on call centre they are a fraud and a thief’s with suger coating Read more Read less