Horrendous company. You will never able to contact any real person from the company. Unless you got at hour for waiting. If you are willing... Horrendous company. You will never able to contact any real person from the company. Unless you got at hour for waiting. If you are willing to cancel your policy that will be more even harder. And they will auto renew your policy without any notice. Read more Read less

Very very very poorly been treated by AA Have left me waiting for hours to see my vehicle causing me issues on my commute they... Very very very poorly been treated by AA Have left me waiting for hours to see my vehicle causing me issues on my commute they should be shut down there staff have no training or customer service experience is like they get them of the streets and put them on call centre they are a fraud and a thief’s with suger coating Read more Read less

have been with the AA for 11 years and it hurts me to proceed with cancellation, but it was the only option I had, Last... have been with the AA for 11 years and it hurts me to proceed with cancellation, but it was the only option I had, Last year I was paying 11.99 per month for roadside assistance and parts and labour which I never used, I know the price seems to good to be true , but it was something that the agent offered me , (I would of taken the offer at 16 pounds )reason for such high price was because I called patrol out 3 times in the past 2 years, that is what I was told by the renewal agent Anyway reason why I have given 1 star is that I was emailed my renewal and went into my spam folder so I did not check, I also was not aware that an auto renewal was in place, ( unfortunately unlike the RAC where you can opt out of auto renewal on a monthly payment basis you cannot with the AA),so without my knowledge and consent the AA took out 37 pounds, and when I spoke to the renewal team the best price they can come up with is 28 pounds per month, and the renewal team where quite firm with that price( I am also on the gold card membership not sure if that affects the price in anyway), this happens to me every year upon renewal, rather then going around in circles and haggling I have cancelled Read more Read less

Easy to discuss on phone helpful lots of options

Insurance website was slow, when it came to the payment stage it took over 6 minutes to load the payment page.

Got a quote for new car insurance as existing insurers renewal a little high. AA came in at a competitive quote and resulted in cheaper... Got a quote for new car insurance as existing insurers renewal a little high. AA came in at a competitive quote and resulted in cheaper insurance with even more extras included. Read more Read less

easy to apply on internet with good cover and very good price for the cover

Renewed our home insurance. Good in person communication. The price was better once we got past the renewal quote. They fell down on their online... Renewed our home insurance. Good in person communication. The price was better once we got past the renewal quote. They fell down on their online renewal system which wiped the quote I'd been given. Bit of a panic but got there in the end. They have change to different levels of cover and the middle one offered good options for minimal charge. Read more Read less

Excellent quote and customer service