Absolutely shocking please take note of reviews

It’s a big con, I used Experian for my credit score which they tell me is excellent and apparently I had 95% chance of getting a loan with AA. So I applied and got approved (or so I thought) signed the credit agreement and uploaded it. It’s then took a... Read more

It’s a big con, I used Experian for my credit score which they tell me is excellent and apparently I had 95% chance of getting a loan with AA. So I applied and got approved (or so I thought) signed the credit agreement and uploaded it. It’s then took almost 3 weeks to tell me I’ve now been declined. I’ve rang up and chased them over and over to finally get declined. The people in the call centre don’t know what’s happening, it’s a shambles. Oh and guess what they say when your refused? Go to Experian to check your credit file..... the same credit file which told me to use AA in the first place. It’s a big con they must get commission from each other to waste peoples time!! Seriously don’t be fooled go to your bank, I did and was approved instantly just wish I went to them straight away instead of wasting a month with these.

Reviewed on 24th October 2019

Marty

Worst company I have used

I applied for a loan 1/8/19 to pay off my car. It's taken them 22 days to tell me I was unsuccessful even though I have a good credit rating. I did the pre application which said 90% chance of acceptance. So I sent all my details off bank statement... Read more

I applied for a loan 1/8/19 to pay off my car. It's taken them 22 days to tell me I was unsuccessful even though I have a good credit rating. I did the pre application which said 90% chance of acceptance. So I sent all my details off bank statement and passport took them 4 days to day they they needed them in colour. So I sent them again then another 4 days to say the bank statement needs to be in pdf. None of this information was on the website or any emails I received constantly messing around from start to finish only to be told I was unsuccessful. Constant phone calls back and forth the staff were rude and just kept repeating the script they were reading from. Absolutely disgusting service. I then made a complaint to which I have had no reply. So if your looking for a loan go to your bank these are a joke. 22 days to get a decision is not acceptable.

Reviewed on 22nd August 2019

Tanya

3% quoted - 999 credit score sent loan out at 7.7%

Avoid at all costs. They do not give the quoted rates. I was quoted 3%, i have a 999 Experian credit score, zero balance on credit card etc. sent loan out at 7.7%! Complete con and getting that search removed. Also cancelled boiler cover and breakdown... Read more

Avoid at all costs. They do not give the quoted rates. I was quoted 3%, i have a 999 Experian credit score, zero balance on credit card etc. sent loan out at 7.7%! Complete con and getting that search removed. Also cancelled boiler cover and breakdown cover as a result!

Reviewed on 23rd March 2019

Alastair Tulloch

WASTE OF TIME, AVOID AVOID AVOID AVOID!

Approved online instantly so I decided to go with them and wait 5 days for some paper work to be sent via post. Upon waiting, I received the documents and signed same day and uploaded on their website. I received an email a few days later stating... Read more

Approved online instantly so I decided to go with them and wait 5 days for some paper work to be sent via post. Upon waiting, I received the documents and signed same day and uploaded on their website. I received an email a few days later stating every check has been firmly carried out and we will receive the money within 3 days, I call them up on the 4th day upon waiting and say said we haven't been accepted, WASTE OF TIME! I put down a deposit on a car which is now gone due to these time wasters and liars! AVOIDDD

Reviewed on 13th November 2018

Faruk Kucukterzi

Terrible

Terrible experience. Drawn out process, customer service awful.  Nobody returns calls, even Managers when a formal complaint has been logged. Extremely slow, all done via post, spent a fortune of sending documents special delivery and calling their ... Read more

Terrible experience. Drawn out process, customer service awful.  Nobody returns calls, even Managers when a formal complaint has been logged. Extremely slow, all done via post, spent a fortune of sending documents special delivery and calling their 0345 where you are left waiting for ages.  Much higher APR offered than advertised. Worst experience and would definitely not recommend. AA should stick to repairing cars.

Reviewed on 21st March 2018

Anon

Helpful staff at call centre

I want to change my payment date to the first of the month and its was done in 5 minutes of the phone. Also the APR was considerable better than any hughstreet bank was offering.

Reviewed on 6th June 2017

Simeon boys-Layton

AA's Great Personal Loans

Great personal loan provider, extremely easy online application and low interest rates. Only negatives are that you are not able to create an account and manage your loan online, and they communicate via post rather than via email which is my personal... Read more

Great personal loan provider, extremely easy online application and low interest rates. Only negatives are that you are not able to create an account and manage your loan online, and they communicate via post rather than via email which is my personal preference. However, the loan was still processed pretty quickly!

Reviewed on 31st May 2017

Chloe Gavin