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AA: Breakdown cover reviews

Name: Breakdown cover
Rating: 2.83 (215 reviews)

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2.25

Based on 215 reviews, last reviewed 10th Feb 2026

No new 5 star reviews

in the past 90 days

75% increase in 1 star reviews

in the past 90 days

33%

14%

49%

Latest highest rating:

5

I have not had one problem with the AA. I have not had one problem with the AA. They are fast and reliable. Staff are friendly and informative Reviewed on: 12th June 2025

Latest lowest rating:

1

I'm still fuming about my experience with AA Recovery. I'm still fuming about my experience with AA Recovery. To recap, I was stranded at a service station all night and repeatedly lied to by supposed reco... Read more Reviewed on: 10th February 2026

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About this product

AA breakdown cover gives you help from a trained mechanic if your car, van or motorbike breaks down.

You can track when help will arrive on the app. Standard Roadside Assistance covers breakdowns that happen more than 1/4 mile away from your home and you can choose to cover a vehicle or a person in any vehicle as a driver or passenger.

AA breakdown cover reviews help you find out what it’s really like to be a customer. If you’ve used AA before, you can also leave a review and share your experience.

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AA Breakdown cover reviews (215)

I'm still fuming about my experience with AA Recovery.

I'm still fuming about my experience with AA Recovery. To recap, I was stranded at a service station all night and repeatedly lied to by supposed recovery agents who claimed my rescue was on the way. Instead, they offered a taxi home and promised to collect and deliver my car the same day. It took 3 days for them to deliver it, and I had to resort to telling them there was medication in the car just to get them to take action. Given this nightmare, I've made the switch to RAC, who's proving to be a much more reliable and efficient service. Reviewed on: 10th February 2026

Absolutely appalling experience.

Absolutely appalling experience. My husband had a hospital app went to the car and the wheel valve was stuck and th tyre needed repressurising Couldn’t do it so called the AA and told them the complete details. Told it was a minimum 3 hour wait. I explained we had a long awaited consultants appointment and would it be better to just get a taxi or could it be any sooner under the circumstances. Was told by Jatinder they would be with us within the hour as a priority and not to worry Didn’t arrive ended up missing our very important appointment. On calling spoke to Khai would stated they hadn’t upgraded to a priority they had just taken the details and failed to prioritise the call out. Also said we don’t deal with tyres so would only have towed you to a garage for repairs. It was a simple stuck valve On arrival they didn’t deal with it and just dropped us off at Kwik Fit Very upset with the callous way they handled our emergency and lied to us about prioritising the call. I put all the information down and they still didn’t advise me of the procedure regarding their ability to repair tyres apparently only punctures. They lied from the offset and misled me so I lost a very important appointment. They also had no knowledge of their recovery teams capabilities. See less Reviewed on: 4th February 2026

Marked as a priority call it took 3 hours before we...

Marked as a priority call it took 3 hours before we were attended. The only quick part of the process was when they demanded an upfront payment of £300 as they claimed our policy didnt cover the circumstances of our breakdown. Reviewed on: 17th January 2026

AA driver Matt gave me a middle finger

AA driver Matt gave me a middle finger I have been a long standing member of the AA and had a home call out for my dead battery. Matt arrived at 17:30 and was very rude and spoke to me in a very disrespectful manner. After being told he cannot fit my replacement battery, he jump starting my car which is fair enough. After being spoken to the way I was I asked for his name, he responded "Matt, Why? if you want to call the AA you can argue all you want but they're not going to do anything". I went inside my house while my car was running, then came back out to check it at 17:50PM, after waiting at the bottom of my road Matt drove past me, put his interior light on and gave me a middle finger. This is unacceptable behaviour and will be cancelling my membership with the AA. appalled. I need his behaviour to be investigated as to why he thinks he can treat customers like this. Not a good look for the AA. Reference number: Driver name: Matt Ashford, Kent 09/01/2026 17:30-17:50PM Reviewed on: 9th January 2026

AVOID AVOID AVOID PAID THOUSANDS IN MEMBERSHIP OVER...

AVOID AVOID AVOID PAID THOUSANDS IN MEMBERSHIP OVER THE YEARS AND THE VERY FIRST TIME CALLING THEM FOR HELP IT WAS NON EXISTENT FIRST PATROL TURNED UP AFTER 10 TEXTS TELLING ME HE WAS DELAYED THEN WHEN HE FINALLY TURNED UP AT THE WRONG ADDRESS HE DIDNT EVEN GET OUT OF HIS VAN BEFORE TELLING ME HE COULDNT HELP AND I HAVE TO CALL FOR RECOVERY… SO I CALLED AGAIN TO ASK FOR RECOVERY THEN AFTER WAITING APPROXIMATELY 10 HOURS I GET A CALL TELLING ME SOMEONE WOULD BE OUT NEXT DAY BETWEEN 8AM-1PM SO WAITED IN AND NOBODY TURNED UP SO CALL AGAIN WAS TOLD SORRY SOMEONE WOULD BE THERE BY 14.40 AGAIN NOBODY TURNED UP WILL DEFINITELY BE CANCELLING ALL MY MEMBERSHIPS ……..UPDATE JUST AS I THOUGHT IT COULDNT GET ANY WORSE THE SECOND PATROL TURNS UP AND CANT RECOVER MY CAR AS HE DOESNT HAVE THE EQUIPMENT AND WASNT TOLD MY HIS OFFICE THAT MY CAR WAS TOTALLY IMMOBILISED OVER A HOUR HE TRIED TO GET MY CAR ON HIS LORRY THEN GAVE UP …. AA ARE A BUNCH OF CLOWNS THEY HAVNT GOT A CLUE… AVOID AVOID AVOID Reviewed on: 6th January 2026

AA member for over 30 years, never again....

have been a loyal AA member for over 30 years, but today I cancelled my cover and will never return. I hold fleet cover for my business and, at its peak, have had 8–9 vans and cars insured under my policy. Over the years the AA has assisted us many times, and I have always had good experiences with their roadside drivers — until this incident. One of my vans broke down at 4am and was left in a lay-by on the M1. Unfortunately, the driver who works for me chose not to call the AA as instructed and left the van there, as he had an early start and didn’t want to wait. As a result, the Highways Agency collected the vehicle at 6:45am and moved it to a secure compound. I arrived at the M1 at 7am to contact the AA, so it was simply very bad timing. Further bad luck followed, as the van’s MOT had just expired and it was booked in for testing the following day. Because the MOT had lapsed, the AA would not collect the vehicle under my fleet policy, meaning I had to pay an additional £200+ to have the van moved from the secure yard to my mechanic. I was initially told collection was planned for midday, with arrival at my mechanic between 1–2pm. This time was repeatedly pushed back, to the point where I was paying my mechanic to stay late just to receive the vehicle. This pattern of missed ETAs continued for four more days. Despite calling the AA multiple times every day, I was repeatedly told, “We should be with you by this time,” only for nothing to happen. In total, it took over five days for my van to be collected. During this time, my costs continued to rise through hire vans, storage fees at the compound, and countless hours spent on the phone chasing updates. When the van was finally collected on day five, I was assured that the additional storage fees would be covered due to the delays being the AA’s fault. However, the AA then attempted to avoid paying these costs until they reviewed a recorded call where one of their advisers explicitly confirmed the fees would be covered. Only then did they agree to reimburse me and said they would send a cheque. Throughout this entire process, I spent hours every day trying to get answers. When I raised the issue of compensation or even a partial refund of the £200+ I had paid due to their failings, I was told the AA does not offer compensation and that I should submit a complaint form. When I asked how long it would take to speak to someone if I did that, the adviser replied, “I don’t think you will.” It appears that customer satisfaction is no longer a priority for the AA. I am genuinely sad to leave after more than three decades of membership, but being repeatedly misled, forgotten, and left in limbo has destroyed all trust I had in the company. If you are prepared to wait a very long time, the AA may be acceptable for straightforward breakdowns. However, the moment anything goes wrong, you can expect to be left completely in the lurch. Proceed with extreme caution if you are considering the AA for breakdown cover. Reviewed on: 16th December 2025

AA WILL DO ANYTHING BUT CAR RECOVERY !!!

My car broke down at 1015 on 4 Dec which i reported via AA app. The app then asked me to call AA - the AA app didnt work during the whole incidence. My first call to AA was at 1020 hrs where I explained very clearly that the car was fixed recently and if the same issue has returned which the message on the screen indicates has returned then it cant be fixed and has to be taken to the garage who fixed it. But off course - another instance of Customer Service not having the customer need in mind but the "SCRIPT" given. I was "recovered" to a safe location first. After 5 hours a technician turns up to say what I had been faying for hours to AA but no one would listen. I was recovered and got to my location at 1730 hrs. WORST CAR RECOVERY SERVICE EVER! They are not interested in Recovery Assistance at all - INSISTED on fixing my car on roadside rather than recover it. I am cancelling my membership asap and will be filling a formal complaint !!!! Reviewed on: 5th December 2025

Felt abandoned and unsafe

The AA attended my breakdown but refused to recover my van, repeatedly trying to start it despite knowing the fault required specialist repair and risked further damage. Their patrol gave conflicting information, writing that I should visit a local garage while admitting none nearby could fix a diesel system fault. It seemed clear they avoided recovery to an appropriate garage in Devon, acting negligently and leaving me stranded when the van broke down again and the AA app offered no help. After 15 years as a gold member, I’m shocked by the lack of care, accountability, and compassion shown throughout this experience. Reviewed on: 31st October 2025

Horrendous company.

Horrendous company. You will never able to contact any real person from the company. Unless you got at hour for waiting. If you are willing to cancel your policy that will be more even harder. And they will auto renew your policy without any notice. Reviewed on: 17th September 2025

Very very very poorly been treated by AA Have left m...

Very very very poorly been treated by AA Have left me waiting for hours to see my vehicle causing me issues on my commute they should be shut down there staff have no training or customer service experience is like they get them of the streets and put them on call centre they are a fraud and a thief’s with suger coating Reviewed on: 9th September 2025

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