AA Breakdown Cover Reviews

  Ratings based on 102 reviews       Last review 3 weeks ago    
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Like many drivers, breaking down is not something we want to think about! But when it happens, You'll be thankful that you're with a good breakdown cover provider. That's were our AA breakdown cover reviews come in. You can read and write YOUR AA...

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Like many drivers, breaking down is not something we want to think about! But when it happens, You'll be thankful that you're with a good breakdown cover provider. That's were our AA breakdown cover reviews come in. You can read and write YOUR AA Breakdown cover reviews. We started Smart Money People to help drivers like you to find the best breakdown cover based on our honest reviews. Together, we can make financial services work better for everyone.

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102 reviews

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Disgrace

Booked my MOT with AA smart care , everything that wanted doing was over priced , rang customer services to get them to put a £50 tyre on instead of a £127 one , also complained about being told the wiper blades would be £58 when a set from halfords ( ... Read more

Booked my MOT with AA smart care , everything that wanted doing was over priced , rang customer services to get them to put a £50 tyre on instead of a £127 one , also complained about being told the wiper blades would be £58 when a set from halfords ( who I consider expensive) were £22 , was told the tyre was already on and that the AA has to make their money on top of the garage, only used this service because the said an mot would only be £25 through them ....they certainly made up for the cheap mot on all the over charging, thoroughly disgusted, won't ever use smart care again or the AA for breakdown and insurance

Reviewed on 23rd September 2021
Paul Tye's avatar
Paul Tye
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AA WILL LEAVE YOU STRANDED!

AA WILL LEAVE YOU STRANDED for 8 HOURS…. I HAD TO ABANDONED MY CAR ... Read more

AA WILL LEAVE YOU STRANDED for 8 HOURS…. I HAD TO ABANDONED MY CAR

Yesterday (15/09/21 at approx. 18:30), my car broke down on a dual carriageway and I phoned AA breakdown to hopefully repair it and if this couldn’t happen then I would be happy for my car to be towed home as it was too late to take it to a local garage at the time. They explained that there was major delays locally and said breakdown assistance would not arrive until 19:50. When nonone arrived at 19:50, I phoned back AA which they then said there were further delays and would come at 20:50. So I waited again. The breakdown service came about 20:43 but didn’t bother looking or asking me what the problem was.

They towed my car to a local BP garage and then told me someone will be coming in 30 mins to try to repair the vehicle. Then a technician (LJ Recovery & Repair) arrived at approx 10:41 and shined a torch in the hood of my car, asked me a series of questions which I answered and he responded saying this is a recovery job and that there is nothing they can do. I then called AA to complain - they said there is not much they could do at this point. They told me I SHOULD HAVE READ THE TERMS & CONDITIONS then I would have understood the process. I called again to complain as I was stranded and did not have the means to sort out my car recovery on my own. I call again at approx 11:26 then log a new call for recovery to come and collect my vehicle. I was initially told LJ Recovery would come at 2:25. I did not receive any regular updates from AA or LJ recovery. NO ONE came to collect me or the vehicle so I ended up abandoning my car at 2:30am.

A young lady on her own, it was such a cold night and I had been so tired due to waiting so long. I eventually called someone to collect me.

I am prepared to share my story with every news outlet/Watchdog available. I do not think this should ever happen to paying customers. AA are liars, scammers and manipulators.

Reviewed on 16th September 2021
Mrs. Happy's avatar
Mrs. Happy
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Cost Effective provider

Cost Effective provider for all...Cost Effective provider for all

Reviewed on 14th September 2021
Seaso's avatar
Seaso
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10 hours and AA is not here wow

It’s the worse company to be with. Waited 8 hours with my kids in the car and asked me to wait another 3 hours. If you don’t have enough personal or track to recover the vehicles why would you ask people to join you and keeping people on the road for 1... Read more

It’s the worse company to be with. Waited 8 hours with my kids in the car and asked me to wait another 3 hours. If you don’t have enough personal or track to recover the vehicles why would you ask people to join you and keeping people on the road for 10 hours. I kindly request people to avoid AA and find something els.

Reviewed on 6th August 2021
Javid's avatar
Javid
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86 hours on I believe they have lost my my car!

74 hours since my vehicle needed to be recovered and returned. Spoke to at least 10 different people telling me 10 different things. I've tonight found out the car has been taken to recovery garage overnight, left at 3 different service station's and... Read more

74 hours since my vehicle needed to be recovered and returned. Spoke to at least 10 different people telling me 10 different things. I've tonight found out the car has been taken to recovery garage overnight, left at 3 different service station's and it's still not been picked up on its final journey

Reviewed on 31st July 2021
Rachael Toumazi's avatar
Rachael Toumazi
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Pushy on renewal, won't take no for an answer.

Careful the AA like to cancel your cover without notifying you, they are very pushy on trying to get you to renew your cover each year, had big problems with theses all because I didn't want to renew, they robbed me of some cover that I had payed for... Read more

Careful the AA like to cancel your cover without notifying you, they are very pushy on trying to get you to renew your cover each year, had big problems with theses all because I didn't want to renew, they robbed me of some cover that I had payed for becarful

Reviewed on 19th July 2021
robbo robbo's avatar
robbo robbo
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Terrible organisation and service

I called this morning at 8am. Now, it is 21:18, we are a family with young kid have changed two trucks and still in middle of no where waiting for the 3rd truck to turn up,which is supposed to be here 40 mins ago. Now we have to wait 20 minutes for a... Read more

I called this morning at 8am. Now, it is 21:18, we are a family with young kid have changed two trucks and still in middle of no where waiting for the 3rd truck to turn up,which is supposed to be here 40 mins ago. Now we have to wait 20 minutes for a taxi and our car won’t get home tonight. The whole thing is badly organised. All this for a 3 hour journey home.

Reviewed on 27th June 2021
Michelle Zhao's avatar
Michelle Zhao
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Renewal Charges Can be reduced - Why not offer to members in the first place?!

I've been with AA now 5 years, each year the renewal comes through excessively High. I have to ring through, discuss the price and its reduced, usually by LESS THAN HALF the renewal quote. I find this infuriating, why not offer the deal to your... Read more

I've been with AA now 5 years, each year the renewal comes through excessively High. I have to ring through, discuss the price and its reduced, usually by LESS THAN HALF the renewal quote. I find this infuriating, why not offer the deal to your members already??! I've done 5 years, some have done 30/40! Surely members should be offered the same as a new member or at least competitive with the companies around. No doubt many will just pay & not query but this business model seems unethical. Especially in these difficult times. AA methods should be exposed, if you're a member NEVER accept the renewal quote!

Reviewed on 17th June 2021
Katherine's avatar
Katherine
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Disgusting service

Don't use.... disgusting... Read more

Don't use.... disgusting service
We have had family cover with the AA for more years than i care to remember and have had to use the service on just a few occasions and until now things have always been ok during what is by definition a stressful situation..... however today things have reached an unbelievable low .... my son broke down on his way to work and called for assistance at around 8.00 am... its now 5.50pm and he is still waiting ..... had many phone calls and plenty of excuses all of which are doing nothing to help get him home. It appears the AA are not fit for purpose so my advice is shop around for someone that can uphold their end of the deal.... i know we will as this disgusting service is not acceptable......... given up waiting now. My son has managed to find somewhere to secure the bike overnight and is coming home by train. I'll take the day off tomorrow and go get it myself in a van..... way to go AA. You definitely need to take a long hard look at the service you're NOT providing. ....... just had an email to say our complaint is now closed as the AA feel they have dealt with our issue in a fair way....... Well done AA you did nothing..... absolutely nothing.... i expect you will be full of apologies when it's renewal time.. well for the record we're not renewing.... 2 orher family members will not and I'm sure others will follow.

Reviewed on 11th June 2021
Paul's avatar
Paul
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Poor service

I reported a breakdown with my new vehicle registration. They sent out a third party engineer with my old vehicle details. Luckily the third party engineer took photos of my vehicle registration. When the third party had taken my car to the mechanics,... Read more

I reported a breakdown with my new vehicle registration. They sent out a third party engineer with my old vehicle details. Luckily the third party engineer took photos of my vehicle registration. When the third party had taken my car to the mechanics, because it was so early they left my car outside the garage. When I got there in the morning when the garage was open, I noticed a parking ticket on the vehicle. I called the AA to ask for a report & they told me to wait 24 hours..after 4 days still no report. I called up again & they told me that the report is in my old vehicle details and that if I need it to be changed I should call up the third party to get that done. So I called up the third party company & they said only the AA can do that & that I should have the AA call them because they have evidence that it was my new vehicle that had broken down. So when I relayed the information back to the AA..the AA told me that they can call up but they are not going to put any pressure on the third party company to change the report with the correct vehicle registration. So basically I have a parking ticket because of the AA & a breakdown report in my old vehicle because of the AA. So now I can’t fight the Parking ticket. This is just awful and unacceptable!!!

Reviewed on 2nd March 2021
viplerikz@yahoo.co.uk's avatar
viplerikz@yahoo.co.uk
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NHS workers beware the AA

So I’m a NHS worker and just tried to to order breakdown cover with the AA as they stated 40% off and it stated this will be calculated at payment, this is a lie, no discount was added but they took my payment and when I called to check on this they s... Read more

So I’m a NHS worker and just tried to to order breakdown cover with the AA as they stated 40% off and it stated this will be calculated at payment, this is a lie, no discount was added but they took my payment and when I called to check on this they said they are not sure why this is however it I want to cancel it will be £20!!!!! What a sneaky trick they play to steal NHS workers money!!!!

Reviewed on 22nd February 2021
Archie's avatar
Archie
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Insensitive and unhelpful

I paid a highly inflated price for a new car battery because the 5 year guarantee sounded like a good thing. However I just tried to claim on the warranty and it’s not worth the paper it is written on.

Reviewed on 20th February 2021
g.v.a.douglas@leeds.ac.uk's avatar
g.v.a.douglas@leeds.ac.uk
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Totally useless!

When my daughter had a road traffic accident on the M5 she was told, “sorry we don’t come out to accidents, only breakdowns”. My son’s parked car was hit and left with the bumper hanging off. He was told, “sorry we can’t attend as the car is drivable”.... Read more

When my daughter had a road traffic accident on the M5 she was told, “sorry we don’t come out to accidents, only breakdowns”. My son’s parked car was hit and left with the bumper hanging off. He was told, “sorry we can’t attend as the car is drivable”. Consequently, he drove a mile and the bumper fell off completely. Wouldn’t touch them with a barge pole!

Reviewed on 19th December 2020
Nigel Phillips's avatar
Nigel Phillips
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No Stars - Appalling Help - Refused To Change A Faulty Battery

AA Job No - 3031 - On Date... Read more

AA Job No - 3031 - On Date 20/11/2020

No Stars.

This was the worst experience in all my years as a member of the AA, by a country mile and the first where the AA Representative attending refused or could not change over a faulty battery!

The AA Representative stated a prior Medical Condition prevented him from replacing the failed battery with a new battery.

Ergo, what is the point of a mechanic who cannot or will not change a car battery!
The AA clearly states it carries spare batteries in their vans... Is this just for show!

Hence, we were left to solve the urgent issue ourselves, with the car running and told not to switch it off, whilst the AA representative disappeared off into the distance.

Thank you Kwik Fit for coming to our rescue and solving the issue.

Appalling service from this AA representative.

Again... No Stars!

Reviewed on 23rd November 2020
David Winsper's avatar
David Winsper
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Helpful

Used a few times and have always been friendly and helpful

Reviewed on 19th September 2020
fmyr's avatar
fmyr
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Great and good value

Excellent and great value Very well explained Definitely would recommend

Reviewed on 28th August 2020
Abdul raouf Samadi's avatar
Abdul raouf Samadi
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Great insurers

Trustworthy, prompt and reliable.

Reviewed on 25th August 2020
ImoTin's avatar
ImoTin
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Used for years

We have been using The AA for a number of years, always there in our hour of need and staff very good, not had any problems

Reviewed on 13th July 2020
Joanne Redfern's avatar
Joanne Redfern
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Really good

great service great value - would recommend to anyone

Reviewed on 12th July 2020
Danni's avatar
Danni
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Pricey but worth it

Bit expensive compared to other companies, but always quick to arrive and able to fix the issue.

Reviewed on 10th July 2020
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Steven Grummett
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