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AA Breakdown Cover Reviews

Ratings based on 60 reviews Last review 2 days ago

Like many drivers, breaking down is not something we want to think about! But when it happens, You'll be thankful that you're with a good breakdown cover provider. That's were our AA breakdown cover reviews come in. You can read and write YOUR AA...

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Like many drivers, breaking down is not something we want to think about! But when it happens, You'll be thankful that you're with a good breakdown cover provider. That's were our AA breakdown cover reviews come in. You can read and write YOUR AA Breakdown cover reviews. We started Smart Money People to help drivers like you to find the best breakdown cover based on our honest reviews. Together, we can make financial services work better for everyone.

5 33
4 17
3 3
2 1
1 6

Your Breakdown Cover Reviews (60)

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11th August 2018

Not fit for purpose. 6 1/2 hrs & waiting...

We've now been sat here waiting for vehicle recovery for 6 1/2 hours... They've now told us, after changing their time guesstimate 3 times already, that they will be at least another hour. These phone calls have no relation to the app estimations...

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We've now been sat here waiting for vehicle recovery for 6 1/2 hours... They've now told us, after changing their time guesstimate 3 times already, that they will be at least another hour. These phone calls have no relation to the app estimations either. The lady on the end of the phone was next to useless and put us down as being on a completely different road about 100 miles away from where we actually are. We've also told them that I have a disability and need to get home a.s.a.p because of this. They've now told us to leave the vehicle with the keys in it and get a taxi home! No one should have to wait this long, and to think we are paying for this service - gold membership too! Not for much longer! We won't be renewing our membership, that's for sure. They are not honouring their side of the deal whatsoever.

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19th July 2018

Dreadful treatment. No recovery. Use a different company.

As I write it is near midnight. I'm waiting for an urgent recovery phoned in at 6.20pm. I explained clearly that my motorbike was unsafe to ride and I needed recovery. 2 hours later someone who knew nothing about bikes turned up, without a recovery...

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As I write it is near midnight. I'm waiting for an urgent recovery phoned in at 6.20pm. I explained clearly that my motorbike was unsafe to ride and I needed recovery. 2 hours later someone who knew nothing about bikes turned up, without a recovery van. I used my own tools and had to show him where the battery was. He couldn't even get it off its stand.
Recovery was initially estimated another 2 hours later, and this was then moved to 5am the following day!!
Despite calls to the AA letting them know I was a woman on my own, in the dark and did not feel safe. Several phone calls later this estimate was moved to 11pm.
Eventually I abandoned the bike, leaving keys to be collected. Some other idiot has just turned up at the breakdown site and says he can't load the bike onto the trailer.
I've just been told the new estimate is 48 hours, because I'm not with the bike now, despite being advised to leave it for my own safety and being assured it would be recovered by 11pm.
So, after hours of shifting estimates which meant I had to stay with the vehicle, without water, a toilet and a dwindling phone battery, my bike is now left, keys under the tank on a dangerous and busy road and it may or may not turn up sometime over the next two days.
Incompetence does not even begin to describe this bunch of clowns.
None of them care or communicate with each other, so each person you deal with is worse than useless and disdainful in their indifference.
I was not told when requesting recovery that they would not send a recovery van.
I was lied to about estimates.
I was not told that leaving would mean possibly waiting a further 48 hours.
I was told they had prioritised and outsourced the job as I was in a vulnerable position. That too was a lie.
To pay for something called a service, which does you the disservice of causing undue stress, wasting your time and complicating the situation at every turn, is an insult and a theft.
Things only got worse. Following a call for urgent recovery at 18.20 my motorbike was eventually dumped on the pavement outside my house, with no phone call, at 5am the next day! The top box was left not just unlocked but open, with a £200 helmet inside and the keys left with the bike without my permission. I had to push the bike to the nearest bay and start all over again to get it recovered to a garage.

Days later I'm waiting for a recovery to take my bike to a garage. The estimates are shifting...here we go again.

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11th May 2018

Lack of communication

I have bought AA breakdown cover back in 2016. Since then, they automatically renewed it without any notification for 2 years (they have my full details and an email). Upon calling they just say that they sent letters - of course, why use emails in...

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I have bought AA breakdown cover back in 2016. Since then, they automatically renewed it without any notification for 2 years (they have my full details and an email). Upon calling they just say that they sent letters - of course, why use emails in this time and age?.. i never received any letters, but how can anyone prove anything as they dont bother using recorded delivery, and now AA has 300 pounds extra for free. Absolutely shocked, such scammers still exist. Searching online you can see that there are quite a few people who were scammed that way. Will be sending official complaints.

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24th August 2017

Never again will I use this company

8 hours to be recovered in at night in the...

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8 hours to be recovered in at night in the rain

Broke down on the on the m6 north bound a mile from Keel services at 10.10 pm it was raining and the motorway was unlit phoned the AA was told somebody would be with me within the hour after waiting on the bank for nearly 2 hours in bushes soaking wet and with numb feet and hands rung them again and was told somebody would be there soon I raised my voice a bit saying I wasn't happy and was told there was nothing she could do and if I didn't calm down she would hang up 

I am disabled and it was now gone 12 am waited another hour so this was 3 hours in total rung again at 1 pm and was told again somebody would be there shortly I told her I was disabled and I had been waiting in the rain in wet bushes and I was shivering and was told what do you want me to do about it so she hung up after 4 hours somebody finally turned up put my car on a low loader and took me and my car the 1 mile to Keel services and left me there 

After nearly 2 hours someone turned up in a van couldn't get my car started so had to wait over an hour for another low loader to take me the 40 miles home got there at 6 am 8 hours to take a car 40 miles 

I had paid extra for the best cover onward travel free hire car hotel room ect I had to go to the doctors the following day as I was unwell 

I was not recovered by the AA it was a contractor who green flag and the RAC use so you are better off saving money and using one of them I was lucky my health never suffered any long term damage using the AA 8 hours to be recovered 40 miles in the dark and when it's was raining the said I was a priority the same as it would of been if it would of been somebody who was elderly of somebody with young children

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17th August 2017

AA Good Service

When I was with AA, you get what you pay for so they have lots of different options, when my car did break down they came very quickly and was able to check my car and provide me with the assistance I needed. Great customer service, when you get...

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When I was with AA, you get what you pay for so they have lots of different options, when my car did break down they came very quickly and was able to check my car and provide me with the assistance I needed. Great customer service, when you get through to a agent.

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13th August 2017

Highly recommended

Iv been with the AA for over a year now and always been happy with the service. The only negative thing I have to say is the last time I used them I didn't get a courtesy car when I needed it and had to wait till the morning which meant I had to make...

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Iv been with the AA for over a year now and always been happy with the service. The only negative thing I have to say is the last time I used them I didn't get a courtesy car when I needed it and had to wait till the morning which meant I had to make my own way to my destination which was at 12am has my friend not came to pick me up I don't know what I would have done. However I think that the person in the office wasn't aware of the no refusal policy they have with enterprise cars.