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AA: Breakdown cover reviews

Name: Breakdown cover
Rating: 2.11 (231 reviews)

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2.11

Based on 231 reviews, last reviewed 30th Oct 2026

200% increase in 5 star reviews

in the past 90 days

57% decrease in 1 star reviews

in the past 90 days

32%

14%

50%

Latest highest rating:

4

Unfair renewal prices The AA is very reassuring but it seems that it’s a company that does not give its best price to its current customers- others I know have threatened t... Read more Reviewed on: 13th October 2026

Latest lowest rating:

1

Never again. Never again. Waste of time dont do what there paid to do blame others. Reviewed on: 30th October 2026

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About this product

AA breakdown cover gives you help from a trained mechanic if your car, van or motorbike breaks down.

You can track when help will arrive on the app. Standard Roadside Assistance covers breakdowns that happen more than 1/4 mile away from your home and you can choose to cover a vehicle or a person in any vehicle as a driver or passenger.

AA breakdown cover reviews help you find out what it’s really like to be a customer. If you’ve used AA before, you can also leave a review and share your experience.

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AA Breakdown cover reviews (231)

Never again.

Never again. Waste of time dont do what there paid to do blame others. Reviewed on: 30th October 2026

Terrible service.

Terrible service. Was left stranded twice for 4 hours and 5 hours. Was in phone queue for over half an hour each time four times, as had to call back due to no show of assistance. They didn’t update their log so it showed assistance had come. Two hours later when assistance did come they said they’d fixed car but didn’t. AA reception said repair was coming but in fact booked someone to tow. The next night they said they’d booked someone to tow but they just sent someone to ‘inspect’. Then they booked someone to tow, two hours later they cancelled that and booked a cab to take me home, can then cancelled and I had to call AA again and wait to get through for 30 min. Utterly terrible service including dishonesty. Reviewed on: 29th October 2026

Unfair renewal prices

The AA is very reassuring but it seems that it’s a company that does not give its best price to its current customers- others I know have threatened to not renew and they have been given a much better price because of this. I don’t think it’s right that this should be needed or that it’s fair. Reviewed on: 13th October 2026

Easy to use and reliable when needed in comparison t...

Easy to use and reliable when needed in comparison to other companies Reviewed on: 20th August 2026

Been a member of the AA for 18 years and fortunately...

Been a member of the AA for 18 years and fortunately never had to use them at all...until last week when my car would not start on the drive. Hybrid car was stuck in neutral so could not be towed away in the traditional way so the AA had to arrange a special transporter to get the vehicle to the garage. Overall the service was absolutely brilliant, fantastic communication and efficient. So glad I had AA cover...hopefully won't have to use them for another 18 years! Reviewed on: 14th August 2026

I had breakdown cover bundled with my car insurance.

I had breakdown cover bundled with my car insurance. Apparently I was only allowed 1 call-out which was NOT explained to me. Left myself, my severely autistic son and mother stranded for 5 hours Reviewed on: 13th August 2026

Unclear terms, unhelpful staff

Unclear terms, unhelpful staff and tried to charge an early termination fee after refusing to honour the policy. Reviewed on: 18th July 2026

Worst 2 days of my life.

Worst 2 days of my life. As a type 1 diabetic I was left with a stranded vehicle fir 26 hours. Spoke to ten different AA members of staff and heard 15 different excuses of why there was a delay from system down to weather being hot to schools closing for summer ? None of it made sense as I was calling AA and paying to pick up a stranded vehicle. Reviewed on: 18th July 2026

Save your money for when you need a tow

The most useless and frustrating experience, no proper communication from customer service, car overheated due to thermostat failure - explained it’s not fixable on the road and I need to be towed home which is 1 miles away… they refused and were adamant it needs to be inspected first before towing. Whole initial contact took 40 minutes, another hour for mobile mechanic to arrive basically do nothing and marked the job as resolved… anyways, get some supplies and my diag kit to confirm myself realise i’ve been waiting 30 minutes for a notification to say my ETA for a tow. Release there’s no way to chase without calling AA to be put through requesting a new recovery.. I see why AA is free for some Bank customers because it’s as useful as a chocolate teapot. Oh and mechanics shouldn’t tell people to drive the car home in 34c heat which would likely lead to a warped engine head… save your money and you can use it on a private company when you actually need it. Reviewed on: 9th July 2026

Factually incorrect inspection.

Factually incorrect inspection. 2nd inspection requested and confirmed the first inspection was erroneous missing items which would have failed an MOT. I have been bounced from department to department since. The AA requested I get Estimates for missing items on the inspection - these total over £5,000. Still waiting to see if they offer any compensation. Inspection Reference N79620 Inspection Date 03/04/26 If this is read by the AA - please get in touch. Reviewed on: 27th May 2026

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