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AA: Breakdown cover reviews

Name: Breakdown cover
Rating: 2.91 (206 reviews)

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2.40

Based on 206 reviews, last reviewed 9th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

34%

15%

47%

Latest highest rating:

5

I have not had one problem with the AA. I have not had one problem with the AA. They are fast and reliable. Staff are friendly and informative Reviewed on: 12th June 2025

Latest lowest rating:

1

Very very very poorly been treated by AA Have left m... Very very very poorly been treated by AA Have left me waiting for hours to see my vehicle causing me issues on my commute they should be shut down the... Read more Reviewed on: 9th September 2025

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About this product

AA breakdown cover gives you help from a trained mechanic if your car, van or motorbike breaks down.

You can track when help will arrive on the app. Standard Roadside Assistance covers breakdowns that happen more than 1/4 mile away from your home and you can choose to cover a vehicle or a person in any vehicle as a driver or passenger.

AA breakdown cover reviews help you find out what it’s really like to be a customer. If you’ve used AA before, you can also leave a review and share your experience.

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AA Breakdown cover reviews (206)

Very very very poorly been treated by AA Have left m...

Very very very poorly been treated by AA Have left me waiting for hours to see my vehicle causing me issues on my commute they should be shut down there staff have no training or customer service experience is like they get them of the streets and put them on call centre they are a fraud and a thief’s with suger coating Reviewed on: 9th September 2025

have been with the AA for 11 years and it hurts me...

have been with the AA for 11 years and it hurts me to proceed with cancellation, but it was the only option I had, Last year I was paying 11.99 per month for roadside assistance and parts and labour which I never used, I know the price seems to good to be true , but it was something that the agent offered me , (I would of taken the offer at 16 pounds )reason for such high price was because I called patrol out 3 times in the past 2 years, that is what I was told by the renewal agent Anyway reason why I have given 1 star is that I was emailed my renewal and went into my spam folder so I did not check, I also was not aware that an auto renewal was in place, ( unfortunately unlike the RAC where you can opt out of auto renewal on a monthly payment basis you cannot with the AA),so without my knowledge and consent the AA took out 37 pounds, and when I spoke to the renewal team the best price they can come up with is 28 pounds per month, and the renewal team where quite firm with that price( I am also on the gold card membership not sure if that affects the price in anyway), this happens to me every year upon renewal, rather then going around in circles and haggling I have cancelled Reviewed on: 6th September 2025

My wife broken down on a live lane on a dual carriag...

My wife broken down on a live lane on a dual carriageway.. She called AA to be recovered to be told she is not covered. !! My wife bought a new car and changed cars to be covered on the App which cleary shown in the app as new car registered and covered.. how ever the lady insisted she was not covered with new car but her old car was still covered.. knowing my wife is in the live lane , the AA took advantage of the situation and basically forced her to take a new membership and charged her £75.( basically she was told either pay or we will leave you there, thats not a choice so my wife had to pay). she has been a AA member for years.. not only that she told the AA that two of our childeren were in the car one of whom is disbled.. Absolutely discusting behaviour to take advantage of a woman in a dangerous situation with two kids.. AA confirmed that there was a membership and could see it was active for years.. my wifes app showed the new car registered but the AA just saw an opportunity to extort money from a woman in a vulnerable situation.. shame on you.. We have now left the AA Reviewed on: 28th July 2025

AA European break down cover After getting a punctur...

AA European break down cover After getting a puncture on a French motorway we were stranded , I’ve had AA national @ European cover for 15 years , I’ve never felt as let down as this. I rang countless times for help , in the end we went through the RAC and were on our way withinn30 mins of the call after waiting for the AA for 3 hours to call me back .it took 4 days fir them to respond to us , when I complained back home they pretty much called me a liar and asked for proof it happened please please don’t waste your money the RAc 5 stars wonderful Reviewed on: 18th July 2025

Don’t waste your money on AA

“I called AA breakdown cover and absolutely nothing happened for three hours. Not a single update or patrol arrived. They shifted the ETA multiple times, but never showed up. Eventually I had to call a private garage, who came out and sorted my problem—only because AA didn’t. I paid for coverage that never materialised. This is unacceptable—worse, they wasted my time and left me stranded. Don’t waste your money on AA. Use a reliable provider or just get a private garage directly Reviewed on: 15th July 2025

My daughter's car would not start in the driveway.

My daughter's car would not start in the driveway. Called AA. As the driver got out of the van, before he looked at the car, he offered to sell a new battery and he offered 2 more times before he left! He could only offer a jumpstart. He was clearly not a mechanic and did not have a diagnostic computer. He could not fix the issue. He could not diagnose the issue. He could not tow the car to the garage 7km away because they 'do not tow after 5 pm', He refused to jumpstart the car and follow it while my daughter drove to the garage. He would not request a flatbed truck from AA dispatch to take the car to the garage. He closed the callout and left having done nothing. I logged another call the following day and a mechanic lifted the bonnet, said you have a loose connection on the battery and resolved the issue within 5 minutes. Please note that in Ireland at the moment the AA are advertising for "drivers" not mechanics, while their website says all AA patrols are mechanics. SCAM!!!! Reviewed on: 18th June 2025

I have not had one problem with the AA.

I have not had one problem with the AA. They are fast and reliable. Staff are friendly and informative Reviewed on: 12th June 2025

Everytime I call there is quite a substantial about...

Everytime I call there is quite a substantial about of time I have to wait. And it’s been the same for 4.5 years. Surely if you’re that busy you could hire more people? That makes sense to me. But usually I’m left hours waiting for assistance Reviewed on: 23rd May 2025

You could not make this up

Dear AA Customer Services, Further to my earlier complaint. I am writing to express my profound dissatisfaction and frankly, shock, at the abysmal level of service I received on 07/05/2025. Despite being in a clearly dangerous situation, having shared my precise location, I was left stranded for nearly six hours before assistance finally arrived. This unacceptable delay necessitated the intervention of the police, who had to block off the slip road where my vehicle had broken down to ensure my safety and that of other road users. Using your app, I was advised to expect rescue at 14:05. I get a call from a your driver to inform me he couldn’t help me because he had fuel in his car and I was on a 60mph road. Forgive me, but can you explain the point of this contact? To compound this already distressing situation, several AA agents I spoke with were dismissive and somewhat abrupt, simply advising me to contact the police. It was the attending police officers who informed me that it was, in fact, the AA's responsibility to have contacted them given the hazardous location. This complete lack of proactive concern for my safety is deeply concerning. The situation then went from bad to worse. When the recovery vehicle finally arrived, the driver informed me that he had been instructed by the AA to drop me and my immobile vehicle at the nearest "relief point" – a petrol garage. This instruction is utterly baffling and demonstrates a complete disregard for my well-being and the inconvenience caused by this breakdown. I was then left with the additional burden of paying to have my car transported the remaining four miles to my mechanic. Furthermore, the recovery driver point blank refused my request for a lift home, leaving me stranded at the mechanic garage. The level of service I experienced on this occasion is not only shocking but borders on negligent. To have the police intervene for my safety, and then to be nearly dumped at a petrol station with a broken-down vehicle is beyond comprehension. I then had to get an uber from the garage. I am therefore requesting financial compensation for the distress, inconvenience, and additional costs incurred as a direct result of the AA's failings. Furthermore, I demand a clear and comprehensive explanation as to why the recovery service was instructed to leave me and my vehicle at a petrol garage, away from the busy and dangerous slip road. Am I not entitled to be treated with basic human consideration and provided with a safe and reasonable resolution to this breakdown? Reviewed on: 7th May 2025

Absolute joke of a service.

Absolute joke of a service. I presumed being a long standing organisation that they would be reliable, I broke down with blocked DPF being displayed on my car information screen. I was 1.5 hours from home and not having any cover I decided to ring around. When i spoke to the AA the lady assured me that for an emergency £150 joining fee the engineer would do his best to repair the car and he could perform a forced regeneration with his equipment. If the car could not be repaired he could tow me to a safe location as i was stuck on a steep hill on a very busy road. Well the guy turned up he didn't even open the bonnet or connect and diagnostics instead just told me, not much I can do with that mate DPFS blocked. I asked him to at least connect his diagnostics which his seemed annoyed about me asking. The diagnostics showed dpf soot accumulation, turbo actuator mechanical fault. Just by clearing these codes he could have then performed a forced regen, i have since checked with Mazda. However he just refused. Then told me he couldn't tow me to a safe place as he didn't have the correct vehicle to tow me. As he drove off i had to roll backwards in my car onto a busy road with no engine and roll down the hill where i could park it off the road. when i complained to the AA they said they would refund me £10! and that the driver noted i had been recovered which was a complete lie. My partner had to pick me up at 11pm with our 3 year old and 5 year old, the whole day turned into a nightmare. Do not trust the AA and the emergency joining fee is worthless, they wont honour what they tell you i am now going to have to take them to small claims court to get back my money as service was not as described. Reviewed on: 6th May 2025

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