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Matthew O

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Review of the AA, Breakdown Cover:

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Absolute joke of a service.

Absolute joke of a service. I presumed being a long standing organisation that they would be reliable, I broke down with blocked DPF being displayed on my car information screen. I was 1.5 hours from home and not having any cover I decided to ring around. When i spoke to the AA the lady assured me that for an emergency £150 joining fee the engineer would do his best to repair the car and he could perform a forced regeneration with his equipment. If the car could not be repaired he could tow me to a safe location as i was stuck on a steep hill on a very busy road. Well the guy turned up he didn't even open the bonnet or connect and diagnostics instead just told me, not much I can do with that mate DPFS blocked. I asked him to at least connect his diagnostics which his seemed annoyed about me asking. The diagnostics showed dpf soot accumulation, turbo actuator mechanical fault. Just by clearing these codes he could have then performed a forced regen, i have since checked with Mazda. However he just refused. Then told me he couldn't tow me to a safe place as he didn't have the correct vehicle to tow me. As he drove off i had to roll backwards in my car onto a busy road with no engine and roll down the hill where i could park it off the road. when i complained to the AA they said they would refund me £10! and that the driver noted i had been recovered which was a complete lie. My partner had to pick me up at 11pm with our 3 year old and 5 year old, the whole day turned into a nightmare. Do not trust the AA and the emergency joining fee is worthless, they wont honour what they tell you i am now going to have to take them to small claims court to get back my money as service was not as described. Reviewed on: 6th May 2025

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