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AA: Breakdown Cover reviews

Name: Breakdown Cover
Rating: 2.96 (199 reviews)

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2.55

Based on 199 reviews, last reviewed 23rd May 2025

100% decrease in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

35%

16%

43%

Latest highest rating:

5

I cannot thank AA Roadside Assistance enough for the... I cannot thank AA Roadside Assistance enough for their exceptional service during my recent breakdown. Driving from Devon to London early on a Saturda... Read more Reviewed on: 17th December 2024

Latest lowest rating:

1

You could not make this up Dear AA Customer Services, Further to my earlier complaint. I am writing to express my profound dissatisfaction and frankly, shock, at the abysmal l... Read more Reviewed on: 7th May 2025

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About this product

Like many drivers, breaking down is not something we want to think about! But when it happens, You'll be thankful that you're with a good breakdown cover provider. That's were our AA breakdown cover reviews come in. You can read and write YOUR AA Breakdown cover reviews. We started Smart Money People to help drivers like you to find the best breakdown cover based on our honest reviews. Together, we can make financial services work better for everyone.

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AA Breakdown Cover reviews (199)

Couldn't ask for more

Top service, great prices, and always there when needed. I would not look anywhere else for breakdown cover. Reviewed on: 14th August 2023

AA scamming pensioners

My parents in their 70s are gold star members of the AA, and have been for 40 years. My dad's car became irreparable when on holiday in Sussex and he tried to book a recovery to Liverpool (which he pays £340 a year to be covered for). The AA patrol man named 'Josh' convinced my dad to take it to a local garage that 'was a mate of his mums' without telling my dad that if he did this he would not then be able to claim the free recovery back to Liverpool. The garage could not repair it and charged £130 for the privilege. The AA then told my dad that they would charge him £1500 to recover it back to Liverpool as it now counted as a 'second call out'. This is a total scam. I also hear from friends and family that this is common experience with the AA - their patrol men have side deals with local garages whilst also avoiding recovery despite customers paying large sums for this service. What are customers actually paying for??? Reviewed on: 5th August 2023

First Class Breakdown Cover

When the unexpected happens, you can always trust the AA to meet all expectations Reviewed on: 2nd August 2023

Reliable cover

Well known brand that offers excellent support and service. Reviewed on: 29th July 2023

So disappointed with AA

So disappointed with AA. They used to be excellent. Now it seems they are just lecherous con artists. Context: I've used them many times and they were fantastic. However, the past few times AA have been terrible. I brought a £180 battery from their breakdown recovery because the mechanic said it was a battery issue and then it wasn't and i still had the same non-start issue. After addressing this to them, they said they would check with the mechanic and get back to me and never heard again. This battery stopped working 2 months later and was found to be faulty and i had to get them out to replace it. The breakdown yesterday/today i was told it was an immobiliser issue, which it wasn't, since the immobiliser was off. When I addressed this with the customer service, I got asked if i was a "mechanic". I called today to ask them for the recovery which I paid monthly for and i was told "we told you to take it to a mechanic". However, since i was on a 24-hour shift i was unable to, so they told me they wouldn't come again. I asked for recovery which was included in my package and was told i would be charged £100 pounds for a 3-mile journey to my mechanic. I emphasised that this was included in my package and they said because the car hadn't been moved, I would be charged. I grew frustrated at this point and expressed my dissatisfaction with AA, I was called a "rude" customer and this repair would be closed and I would receive no help for what I paid for. This experience has left me extremely dissatisfied with AA and i will be leaving immediately. Reviewed on: 20th July 2023

5 hours to be recovered

No updates at all, you habe to phone the call centre to get the updates, really poor customer service. Reviewed on: 2nd July 2023

Stay away from them to save money and time

Scam company. When u need them they will refuse to recovery your car. STAY AWAY FROM THEM !!!! Reviewed on: 19th June 2023

Rubbish company, don't waste your money

Absolute joke, got a blow out in the middle of nowhere, Me, the Mrs and dog in the car, tried repair kit but hole to big, phoned The AA, 15 minutes to get through to be told I have to wait up to 6 hours because they are busy, waited for 2 hours and Mrs had to go to the loo in a bush, drove home with a flat tyre, obviously wrecked my wheel, I am a gold member for 21 years until I phone them and cancel, total useless company now, don't waste your money Reviewed on: 5th June 2023

Take your money but don't do their job

I paid membership since before Christmas for services including recovery to cover both my bikes. When I hit a fox and broke my wrist last Friday I needed them to recover my bike for me. Drive him two miles home. They refused because I was "involved in an accident". Even though I pay for recovery. They kept trying to fob me off saying they could claim it on my Insurance. Probably think they're clever or something. Useless money grabbers who will take your money but won't do their job the one time you need them! Reviewed on: 3rd June 2023

Quick response

I broke down in the early morning and the AA turned up so quickly and helped me get my car to a garage and explained what the issue was then drove me to work. Great employee and really helpful Reviewed on: 1st June 2023

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