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AA: Breakdown cover reviews

Name: Breakdown cover
Rating: 2.93 (204 reviews)

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2.44

Based on 204 reviews, last reviewed 28th Jul 2025

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

35%

15%

46%

Latest highest rating:

5

I have not had one problem with the AA. I have not had one problem with the AA. They are fast and reliable. Staff are friendly and informative Reviewed on: 12th June 2025

Latest lowest rating:

1

My wife broken down on a live lane on a dual carriag... My wife broken down on a live lane on a dual carriageway.. She called AA to be recovered to be told she is not covered. !! My wife bought a new car an... Read more Reviewed on: 28th July 2025

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About this product

AA breakdown cover gives you help from a trained mechanic if your car, van or motorbike breaks down.

You can track when help will arrive on the app. Standard Roadside Assistance covers breakdowns that happen more than 1/4 mile away from your home and you can choose to cover a vehicle or a person in any vehicle as a driver or passenger.

AA breakdown cover reviews help you find out what it’s really like to be a customer. If you’ve used AA before, you can also leave a review and share your experience.

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AA Breakdown cover reviews (204)

Easy to set up clear options

This is through my bank it was easy to set up and just what I wanted Reviewed on: 9th September 2023

BREAKDOWN

Not had to use yet but know many happy motorhome owners who have Reviewed on: 31st August 2023

Easy service to use

Excellent price great value for both my son and I Reviewed on: 24th August 2023

Great customer service

I had a very positive experience speaking to their staff and they made sure I understood each and everything. Reviewed on: 23rd August 2023

Great cover

Great cover offered for a low premium. Easy to navigate app and good customer service. Reviewed on: 18th August 2023

Couldn't ask for more

Top service, great prices, and always there when needed. I would not look anywhere else for breakdown cover. Reviewed on: 14th August 2023

AA scamming pensioners

My parents in their 70s are gold star members of the AA, and have been for 40 years. My dad's car became irreparable when on holiday in Sussex and he tried to book a recovery to Liverpool (which he pays £340 a year to be covered for). The AA patrol man named 'Josh' convinced my dad to take it to a local garage that 'was a mate of his mums' without telling my dad that if he did this he would not then be able to claim the free recovery back to Liverpool. The garage could not repair it and charged £130 for the privilege. The AA then told my dad that they would charge him £1500 to recover it back to Liverpool as it now counted as a 'second call out'. This is a total scam. I also hear from friends and family that this is common experience with the AA - their patrol men have side deals with local garages whilst also avoiding recovery despite customers paying large sums for this service. What are customers actually paying for??? Reviewed on: 5th August 2023

First Class Breakdown Cover

When the unexpected happens, you can always trust the AA to meet all expectations Reviewed on: 2nd August 2023

Reliable cover

Well known brand that offers excellent support and service. Reviewed on: 29th July 2023

So disappointed with AA

So disappointed with AA. They used to be excellent. Now it seems they are just lecherous con artists. Context: I've used them many times and they were fantastic. However, the past few times AA have been terrible. I brought a £180 battery from their breakdown recovery because the mechanic said it was a battery issue and then it wasn't and i still had the same non-start issue. After addressing this to them, they said they would check with the mechanic and get back to me and never heard again. This battery stopped working 2 months later and was found to be faulty and i had to get them out to replace it. The breakdown yesterday/today i was told it was an immobiliser issue, which it wasn't, since the immobiliser was off. When I addressed this with the customer service, I got asked if i was a "mechanic". I called today to ask them for the recovery which I paid monthly for and i was told "we told you to take it to a mechanic". However, since i was on a 24-hour shift i was unable to, so they told me they wouldn't come again. I asked for recovery which was included in my package and was told i would be charged £100 pounds for a 3-mile journey to my mechanic. I emphasised that this was included in my package and they said because the car hadn't been moved, I would be charged. I grew frustrated at this point and expressed my dissatisfaction with AA, I was called a "rude" customer and this repair would be closed and I would receive no help for what I paid for. This experience has left me extremely dissatisfied with AA and i will be leaving immediately. Reviewed on: 20th July 2023

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