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AA: Breakdown cover reviews

Name: Breakdown cover
Rating: 2.3 (216 reviews)

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2.30

Based on 216 reviews, last reviewed 24th Mar 2026

100% increase in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

33%

14%

49%

Latest highest rating:

5

Fast and easy app to use, good customer service give... Fast and easy app to use, good customer service given throughout whole experience of breakdown which was sorted within the hour Reviewed on: 24th March 2026

Latest lowest rating:

1

I'm still fuming about my experience with AA Recovery. I'm still fuming about my experience with AA Recovery. To recap, I was stranded at a service station all night and repeatedly lied to by supposed reco... Read more Reviewed on: 10th February 2026

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About this product

AA breakdown cover gives you help from a trained mechanic if your car, van or motorbike breaks down.

You can track when help will arrive on the app. Standard Roadside Assistance covers breakdowns that happen more than 1/4 mile away from your home and you can choose to cover a vehicle or a person in any vehicle as a driver or passenger.

AA breakdown cover reviews help you find out what it’s really like to be a customer. If you’ve used AA before, you can also leave a review and share your experience.

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AA Breakdown cover reviews (216)

£15 charge to change address

I was charged £15 to change my address Reviewed on: 14th March 2016

Reliable company

I have been with AA for the past 10 years. They always give me their support within a maximum of 15 minutes and their staff are always very friendly. Once my car skidded on a muddy field and was stuck in the mud and couldn't move, the AA man came by himself and quickly resolved the problem and reassured me. AA really are worth the extra break down insurance cost. Reviewed on: 24th December 2015

Quick response

Broke down on M4 - AA were eith me in under 15 minutes and I was on my way in another 10 - excellent result. Reviewed on: 24th December 2015

Breakdown renewal price

Why is it that every year when the renewal price is sent, it is sky high and I have to go through the performance of threatening to leave to get it reduced Only needed them three times in over 20 years but the service provided was quick and efficient. Reviewed on: 24th December 2015

suspension of cover due to buying new car.

I bought a new car recently which came with 2 years breakdown cover,but still had 8 months left to run on my AA breakdown cover.I rang the AA to see if i could suspend my cover as they were very helpful in suspending my cover with the remainder of my AA to commence when the new car's cover ran out. The call agent was very friendly and even offered a discount if i took out car insurance with them.Very impressed with the AA would never consider leaving them. Reviewed on: 24th December 2015

Reliable breakdown cover

I always like to have car breakdown cover of some description and I have been with the AA now for about 5 years. It is easy to organise the level of cover that you want and their website is set up clearly so you can easily choose which of the breakdwon services you wan to pay for, from quite a basic level to a fully comprehensive cover. I have had to call them out several times and they always keep you up to date with their progress by texting or calling your mobile which I find helpful. On a less postive side the AA do not offer a discount to regular customers but they do offer a discount to new customers. HOWEVER, when your renewal comes through call them up and ask to renew for the same price as a new customer could join for and you will undoubtedly find them very accomodating. If you don't haggle though this can be a very expensive service after a few years have gone by. Reviewed on: 24th December 2015

My car broke down and I called them to help tow my vehicle.

I was on the motorway and my car broke down, I remembered that I had some had AA's number on one of the flyers that I had. I called them right away and they came over quite quickly, they had a look under the car hood,then they towed me to a garage, and fixed within 24 hours. Very helpful service. Reviewed on: 5th November 2015

very quick reply and got me home in one piece

aa is a very efficent company thats says whats on the label quick replying try to fix or if not will get you home Reviewed on: 5th November 2015

Always helped when needed

I have been an AA member for years and now have a joint membership with my husband. I always find the renewal quote very high but when I call up they will reduce it to the new customer rates. When I have called the patrols out I have found then knowledgeable and professional. I really like the AA app for my phone that lets me track where the patrol is and the rough ETA for it. Reviewed on: 26th August 2015

Brilliant service

I bought break down cover as a just in case with having two small children, I have never needed to use the breakdown cover for 3 years until a couple of weeks ago when my car just stopped while driving to a birthday party with my children in the car, I rang the AA and gave all details needed, and was told that someone would be with me within 30 mins, and I would get updated via text message as to the times etc, the man arrived within 20 mins and set about trying to work out the problem with my car, unfortunately I had had an electrical problem and it wasn't fixable at the roadside, however the AA made sure my car myself and my children were taken home and the car was fixed the following day at the garage Reviewed on: 9th August 2015

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