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AA: Breakdown cover reviews

Name: Breakdown cover
Rating: 2.9 (207 reviews)

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2.39

Based on 207 reviews, last reviewed 17th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

20% decrease in 1 star reviews

in the past 90 days

34%

15%

47%

Latest highest rating:

5

I have not had one problem with the AA. I have not had one problem with the AA. They are fast and reliable. Staff are friendly and informative Reviewed on: 12th June 2025

Latest lowest rating:

1

Horrendous company. Horrendous company. You will never able to contact any real person from the company. Unless you got at hour for waiting. If you are willing to cancel ... Read more Reviewed on: 17th September 2025

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About this product

AA breakdown cover gives you help from a trained mechanic if your car, van or motorbike breaks down.

You can track when help will arrive on the app. Standard Roadside Assistance covers breakdowns that happen more than 1/4 mile away from your home and you can choose to cover a vehicle or a person in any vehicle as a driver or passenger.

AA breakdown cover reviews help you find out what it’s really like to be a customer. If you’ve used AA before, you can also leave a review and share your experience.

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AA Breakdown cover reviews (207)

amazing

The aa is the best brake down company out there Reviewed on: 28th March 2016

£15 charge to change address

I was charged £15 to change my address Reviewed on: 14th March 2016

Reliable company

I have been with AA for the past 10 years. They always give me their support within a maximum of 15 minutes and their staff are always very friendly. Once my car skidded on a muddy field and was stuck in the mud and couldn't move, the AA man came by himself and quickly resolved the problem and reassured me. AA really are worth the extra break down insurance cost. Reviewed on: 24th December 2015

Quick response

Broke down on M4 - AA were eith me in under 15 minutes and I was on my way in another 10 - excellent result. Reviewed on: 24th December 2015

Breakdown renewal price

Why is it that every year when the renewal price is sent, it is sky high and I have to go through the performance of threatening to leave to get it reduced Only needed them three times in over 20 years but the service provided was quick and efficient. Reviewed on: 24th December 2015

suspension of cover due to buying new car.

I bought a new car recently which came with 2 years breakdown cover,but still had 8 months left to run on my AA breakdown cover.I rang the AA to see if i could suspend my cover as they were very helpful in suspending my cover with the remainder of my AA to commence when the new car's cover ran out. The call agent was very friendly and even offered a discount if i took out car insurance with them.Very impressed with the AA would never consider leaving them. Reviewed on: 24th December 2015

Reliable breakdown cover

I always like to have car breakdown cover of some description and I have been with the AA now for about 5 years. It is easy to organise the level of cover that you want and their website is set up clearly so you can easily choose which of the breakdwon services you wan to pay for, from quite a basic level to a fully comprehensive cover. I have had to call them out several times and they always keep you up to date with their progress by texting or calling your mobile which I find helpful. On a less postive side the AA do not offer a discount to regular customers but they do offer a discount to new customers. HOWEVER, when your renewal comes through call them up and ask to renew for the same price as a new customer could join for and you will undoubtedly find them very accomodating. If you don't haggle though this can be a very expensive service after a few years have gone by. Reviewed on: 24th December 2015

My car broke down and I called them to help tow my vehicle.

I was on the motorway and my car broke down, I remembered that I had some had AA's number on one of the flyers that I had. I called them right away and they came over quite quickly, they had a look under the car hood,then they towed me to a garage, and fixed within 24 hours. Very helpful service. Reviewed on: 5th November 2015

very quick reply and got me home in one piece

aa is a very efficent company thats says whats on the label quick replying try to fix or if not will get you home Reviewed on: 5th November 2015

Always helped when needed

I have been an AA member for years and now have a joint membership with my husband. I always find the renewal quote very high but when I call up they will reduce it to the new customer rates. When I have called the patrols out I have found then knowledgeable and professional. I really like the AA app for my phone that lets me track where the patrol is and the rough ETA for it. Reviewed on: 26th August 2015

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