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Michael

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Review of the AA, Breakdown cover:

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Absolutely appalling experience.

Absolutely appalling experience. My husband had a hospital app went to the car and the wheel valve was stuck and th tyre needed repressurising Couldn’t do it so called the AA and told them the complete details. Told it was a minimum 3 hour wait. I explained we had a long awaited consultants appointment and would it be better to just get a taxi or could it be any sooner under the circumstances. Was told by Jatinder they would be with us within the hour as a priority and not to worry Didn’t arrive ended up missing our very important appointment. On calling spoke to Khai would stated they hadn’t upgraded to a priority they had just taken the details and failed to prioritise the call out. Also said we don’t deal with tyres so would only have towed you to a garage for repairs. It was a simple stuck valve On arrival they didn’t deal with it and just dropped us off at Kwik Fit Very upset with the callous way they handled our emergency and lied to us about prioritising the call. I put all the information down and they still didn’t advise me of the procedure regarding their ability to repair tyres apparently only punctures. They lied from the offset and misled me so I lost a very important appointment. They also had no knowledge of their recovery teams capabilities. See less Reviewed on: 4th February 2026

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