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Halifax: Car insurance reviews

Name: Car insurance
Rating: 2.72 (83 reviews)

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2.60

Based on 83 reviews, last reviewed 4th Sep 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

31%

10%

47%

Latest highest rating:

4

No problems as did not make a claim. No problems as did not make a claim. But have not renewed due to large premium increase Reviewed on: 4th September 2024

Latest lowest rating:

1

Appalling Customer Service, Appalling Call Waiting T... Appalling Customer Service, Appalling Call Waiting Times & Appalling Prices id rather have have Syphilis than ever buy Car Insurance from them again !... Read more Reviewed on: 17th January 2024

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About this product

Halifax car insurance is arranged and administered by BSL limited.

You can get a quote online via the website or over the phone. Comprehensive Halifax car insurance policies come with a 24/7 emergency claims helpline, a courtesy car and vandalism cover. You can also pay for optional extras to tailor your policy.

Halifax car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Halifax before, you can also leave a review and share your experience.

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Halifax Car insurance reviews (83)

No problems as did not make a claim.

No problems as did not make a claim. But have not renewed due to large premium increase Reviewed on: 4th September 2024

Excellent product

The whole experience of purchase, queries etc, could not have been simpler. Reviewed on: 26th August 2024

Halifax is xcellent value. The bank who give xtra !

Halifax car insurance was very easy to purchase and I like the reassurance of being covered by a bank I trust. I also feel that the coverage of the policy is more comprehensive when compared with other providers. Halifax also offered me the best price out of all the providers I was quoted by. Reviewed on: 24th August 2024

All in one place!

It was great to see a reputable company like Halifax in a comparison site for buying car insurance. This allowed me to get cashback when buying. I was even more pleased that when buying the product, I could easily add this to my app with other Halifax products so I can see all Halifax products in one place. It’s so much easier to manage things this way. Reviewed on: 24th May 2024

Appalling Customer Service, Appalling Call Waiting T...

Appalling Customer Service, Appalling Call Waiting Times & Appalling Prices id rather have have Syphilis than ever buy Car Insurance from them again !! Reviewed on: 17th January 2024

How are they able to trade???

My wife has driven for over 40 years , never ever claimed. she had her car stolen and has been treated like the criminal. We are literally traumatized.Disgusting . They have offered her a hardly nothing for her beautiful car, and made us jump through hoops. Her no claim discount as gone to 3 year's and they tried to rip us off to re insure her new car. Reviewed on: 15th January 2024

Money owed overdue from Halifax

I am waiting for a refund of the owed car insurance and this is overdue. Despite numerous call during the day, I am left on hold and unable to speak to anyone. This is becoming very stressful. Reviewed on: 4th January 2024

Halifax Car Insurance - extra charge as they held wrong information

My car insurance was up for re-newal and the new quote was 50% increase on previous year. So I called them to ask how much it would be if I made a one off payment (I usually pay monthly) before the Customer Rep. would quote a figure she wanted to check the policy details, so I obliged- firstly their records had my and the named driver, driving license dates as the year 2000, which I corrected. Next as I have retired they had to change my occupation - so to these policy changes they expected me to pay £13.50 to the expiry date of the policy. When I asked why they could not state what exactly the additional charge was for. After a log and heated conversation in the Customer Rep hung up the phone. Aster a cooling off period I called back as I did not want them to cancel my policy - regarding the incorrect driving license date, apparently when using comparison sites the option of 25+ years is read by insurance companies as the year 2000?.?? Also retiring from work (I was a par-time minibus driver) increases your insurance risk. In the end I paid the extra charge but will not be renewing with Halifax and will never use them again - I have taken out car insurance with another company so Halifax for the extra £13 you have lost my business and £316 - the worst customer service I have ever come across. Reviewed on: 5th December 2023

Not and Insurance Company just an Intermediary

I have an ongoing claim but unfortunately found out Halifax are just an intermediary and do not deal directly with any repair. I was was contact by Enterprise Credit hire who would deal with the repair if I first signed a credit agreement which left my liable to cost recovery if there are any problems with cost recovery from the 3rd party. After many telephone conversation I was finally advised the Policy is underwritten by AXA and i could speak to them to see if they could take the repair down a different route. The lady was amazing and they are now dealing with everything no credit agreement required. There is apparently no customer complaints department at Halifax Insurance so I have emailed the chief executive with my concerns a James Crosby. [email protected] Reviewed on: 6th October 2023

Halifax car insurance absolute ripp off

Total insurance cost £310 Cancelled policy when my car was taken off the road after just 6 days....because i planned ahead and and arranged my policy 10 days before the policy started i was charged £128 to cancel...absalute rip off firm. They said when you via compare sites there is hidden cabcel fees. They dont deserve 1 start...that pained me to give. DON'T USE. Reviewed on: 14th September 2023

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