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Halifax Car Insurance Reviews

Ratings based on 28 reviews Last review 1 week ago

Halifax car insurance reviews on Smart Money People come from drivers like you! You can read these honest Halifax car insurnance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our...

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Halifax car insurance reviews on Smart Money People come from drivers like you! You can read these honest Halifax car insurnance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our review to find out how good the claims process. And remember, if you've used Halifax before, you too can write a short Halifax car insurance review here to help other drivers. Smart Money People is the UK's leading financial services review site. Together, we can help us to increase trust and transparency in financial services.

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Your Car Insurance Reviews (28)

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8th November 2018

Totally unprofessional service left my vehicle uninsured in a public car park without prior warning through no fault of my own

After entering into a insurance contact with them answered all the questions in full provided my Australian no claims proof twice. Leaving no room for ambiguity. I received an email telling me all was in order and received my insurance documents....

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After entering into a insurance contact with them answered all the questions in full provided my Australian no claims proof twice. Leaving no room for ambiguity. I received an email telling me all was in order and received my insurance documents. Having paid the year in full.
A month later in the middle of my working day I received a call telling me my insurance was being canceled immediately, due to my no claims proof being Australian.
I protested that they were aware of this and my car was over an hour away in a public car park.
To no avail finally on my way back from work being kept on hold for an hour on and off I was informed I could purchase at a cost to myself a new policy with no, no claims discount. No cover would be provided for my return journey home unless I purchased this. I refused was offered £85 for being kept on the phone for so long. I was promised an email that evening giving me the name of the person who would be dealing with me and a full refund. Neither had appeared by this morning. After another lengthy wait I finally have been put in with someone from their customers relations team. Under contract law I fully disclosed all the information requested paid a year ahead and yet I have been left uninsured, illegally parked on a public car park and at risk of losing the value of my car had anything happened to it before I could purchase another policy. This is totally unacceptable the worst customer experience I’ve received.

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13th September 2018

Very bad experience with this Halifax Car Insurance !!!!

I wanted to change my existing car insurer which was a nasty rip-off in terms of increasing the policy premium every year whether there were claims or not ( like most ( if not all ) of the insurance companies ) and I saw myself falling into the net of...

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I wanted to change my existing car insurer which was a nasty rip-off in terms of increasing the policy premium every year whether there were claims or not ( like most ( if not all ) of the insurance companies ) and I saw myself falling into the net of other thieves named Halifax , who cancelled my policy after two weeks because I missed to declare claims which were not settled and I didn't know I had to. However they could have asked me about it before taking such a drastic decision which will affect me badly in the future and all these only because a misunderstanding as long as this these "rip-offs" make the procedures more and more complicated. Even after I explained to them and they agreed that it was not an attempt of misleading them but just a lack in procedures they still didn't want to make my situation milder. So, in order to continue with them they said they need to recalculate the quote and ended up asking me 5 times higher price than the initial premium ! Shame on them, bunch of "legalized" thieves !!!

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13th May 2018

Fantastic Service.

I took out my policy in February, via a comparison site because it was the best deal. Two weeks ago, whilst parked my vehicle was hit by a...

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I took out my policy in February, via a comparison site because it was the best deal. Two weeks ago, whilst parked my vehicle was hit by a motorhome.
I was offered a hire car straight away whilst my car was repaired, the repairs carried out by Hewitt's of Stourbridge were first class. Hewitt's even delivered my vehicle back to work and took the hire car away. Rare these days to find such excellent service. Well done.

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1st October 2017

Great deal for a great lot!

I used a comparison site as I often do to find the best insurance deals and Halifax came out on top. I've not had to use my insurance but I did call their customer service department to check they had everything they needed off me document wise. I...

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I used a comparison site as I often do to find the best insurance deals and Halifax came out on top. I've not had to use my insurance but I did call their customer service department to check they had everything they needed off me document wise. I got through really quickly and spoke to a lovely young man.

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23rd July 2017

Service A*

I have been banking with Halifax for 15 years with excellent customer service always received, so I thought I would have a look at the other products they offered and came across car insurance. Not only was the deal competitive but has been nothing...

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I have been banking with Halifax for 15 years with excellent customer service always received, so I thought I would have a look at the other products they offered and came across car insurance. Not only was the deal competitive but has been nothing but plain sailing from the start, in fact I didn't even use comparison sites this year as I usually do and just auto renewed for the first time ever!

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4th July 2017

Windscreen repair

A chip in my windscreen turned into a crack that meant the whole windscreen needed to be replaced. As it was covered under my insurance I only needed to pay the excess which was over £300 cheaper :-) The arranging was quick and simple, the work was ...

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A chip in my windscreen turned into a crack that meant the whole windscreen needed to be replaced. As it was covered under my insurance I only needed to pay the excess which was over £300 cheaper :-) The arranging was quick and simple, the work was carried out at home to a high standard. Very happy!

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22nd January 2017

Avoid these insurers there are much better ones out there

Excessive admin charges to alter simple things on your policy such as change of address. Customer service very poor. Quick to take your money but slow to process any refunds. Unfriendly and inflexible. Gives Halifax a bad name. The worst car...

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Excessive admin charges to alter simple things on your policy such as change of address. Customer service very poor. Quick to take your money but slow to process any refunds. Unfriendly and inflexible. Gives Halifax a bad name. The worst car insurance company I've dealt with in 30 years.

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