Halifax Car Insurance Reviews

  Ratings based on 45 reviews       Last review 1 month ago    
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Halifax car insurance reviews on Smart Money People come from drivers like you! You can read these honest Halifax car insurnance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our...

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Halifax car insurance reviews on Smart Money People come from drivers like you! You can read these honest Halifax car insurnance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our review to find out how good the claims process. And remember, if you've used Halifax before, you too can write a short Halifax car insurance review here to help other drivers. Smart Money People is the UK's leading financial services review site. Together, we can help us to increase trust and transparency in financial services.

Overall Rating

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Halifax Review Insight

What are people saying in their reviews?

Customer Service

66% of feedback is Process related

Customer profile

Top Age Profile: 35-44

Top Channel Preference: Online

Your Car Insurance Reviews

45 reviews

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Beware when you cancel, they still take your money!!!

Despite spending 35 minutes on hold and going through all the reasons why their renewal quote wasn’t of interest to me, and cancelling it over two weeks before it’s renewal, they still took the money out of my ban... Read more

Despite spending 35 minutes on hold and going through all the reasons why their renewal quote wasn’t of interest to me, and cancelling it over two weeks before it’s renewal, they still took the money out of my bank.
They had logged my instruction to cancel when I did but took my money anyway.
When I called to see what had happened they said that the refund could take 2 weeks even though it was their mistake.
This was the last thing I needed with all the Christmas spending.
Cheers Halifax, you are a disgusting arrogant company.

Reviewed on 11th December 2020
Maria's avatar
Maria
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Awful Shocking Poor Service

I had a Non Fault incident (I wasnt in the car and gave the third party details to the insurers) in March 2020. After wanting to cancel my policy Oct 2020 Ive just found out Halifax system is showing it as My Fault...I have a letter to confirm non... Read more

I had a Non Fault incident (I wasnt in the car and gave the third party details to the insurers) in March 2020. After wanting to cancel my policy Oct 2020 Ive just found out Halifax system is showing it as My Fault...I have a letter to confirm non fault from the underwriter however after 6 x emails and 8 x (1hr long) calls nothing has been updated and ive been told i have to pay the whole policy premiums or it will be sent to recovery solutions !!

Reviewed on 22nd October 2020
Ilona Plumb's avatar
Ilona Plumb
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Great company

Good customer service. Patient and helpful

Reviewed on 19th September 2020
Nadia Bourdouane 's avatar
Nadia Bourdouane
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Cheap

After years of paying over £400+ on car insurance per year I decided to see what my bank could offer. Halifax car insurance has saved me over £250

Reviewed on 16th September 2020
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c richardson
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Insurance cancelled without our knowledge

We called to add an additional car to our policy. Instead, they cancelled our insurance and only insured the second vehicle, months later we received a letter saying we had been driving around with no insurance. We requested recordings of the call and... Read more

We called to add an additional car to our policy. Instead, they cancelled our insurance and only insured the second vehicle, months later we received a letter saying we had been driving around with no insurance. We requested recordings of the call and my husband clearly stated it was an additional car.

Reviewed on 8th September 2020
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mrsrlc
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How to be Done Over and stitched up like kipperby The Halifax

Have car insurance with The Halifax for a KIA Sportage 1.6 GDi2 2017 group 13 cat. insurance. Changed car to KIA Nero 1.6 GDi2 2017 group 13 cat.... Read more

Have car insurance with The Halifax for a KIA Sportage 1.6 GDi2 2017 group 13 cat. insurance. Changed car to KIA Nero 1.6 GDi2 2017 group 13 cat. insurance.
Guess what 64% YES SIXTY FOUR. RIP OFF MERCHANTS. When I questioned why basically as we pay monthly PAY UP until end of policy march 2021 or Accept increase. In other words your stuffed sucker. Lloyds Car Insurance plus about another ten quotes for car insurance are all CHEAPER than the original pricee being paid for the Sportage.

Reviewed on 9th August 2020
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Colin King
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Great customer service

Nothing is too much hassle. You feel listened to and can take your time.

Reviewed on 2nd August 2020
Nic's avatar
Nic
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no nonsense service and policy

easy to make covid related changes great service

Reviewed on 14th July 2020
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Gemma Cross
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Do not have an accident at the weekend. Don't use if you are dependent on your car.

My husband had an accident in Glasgow on a Saturday. It took hours to get through to the insurance on the phone and then another 3 hours for the recovery truck to get there. The truck would only take the car to an unspecified 'secure' place in... Read more

My husband had an accident in Glasgow on a Saturday. It took hours to get through to the insurance on the phone and then another 3 hours for the recovery truck to get there. The truck would only take the car to an unspecified 'secure' place in Glasgow leaving my disabled husband stranded in Glasgow. The claims department only works office hours so he couldn't even contact them until Monday. Since then they keep fobbing him off with assorted excuses why his car has not been taken to the local garage for repair and until it's received the garage won't let him have a courtesy car. Shocking treatment of a disabled driver who is dependent on a car.

Reviewed on 25th February 2020
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Angry of Kilmarnock
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rip off merchants !!

Absolutely shocking these people rip you off with a smile !! change your name £25 Change your car £25 in fact anything with these villains is £25 Get a new car they will add a ridiculous amount to the policy !! for example my car insurance wa... Read more

Absolutely shocking these people rip you off with a smile !! change your name £25 Change your car £25 in fact anything with these villains is £25 Get a new car they will add a ridiculous amount to the policy !! for example my car insurance was £150 for the year to cancel at 6 months would mean a £75 rebate but don,t forget the £55 cancellation charge etc etc which means you come out with wait for it a grand total of £17 would rather walk everywhere than get insured with these lowlifes again

Reviewed on 16th November 2019
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max taylor
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Dealing with a claim

I scraped somebody else's car in work. When I rang halifax and the underwriters they made it very easy to understand. They dealt with the matter swiftly, explained the process and kept me informed.

Reviewed on 7th September 2019
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Charlotte Austin
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Great cover, easy to buy

Halifax bettered my renewal quote by over £150, and I was covered inside of 5 minutes - great service

Reviewed on 1st September 2019
Gill Trott's avatar
Gill Trott
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Great value

Easy to use website, competitive quote, easy to understand policy

Reviewed on 1st September 2019
ANTS COSSAR's avatar
ANTS COSSAR
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Excellent Service

Best insurance provider I’ve had since driving! Helpful, friendly and speedy - exactly what you need with car insurance especially when you’re in a bother!

Reviewed on 20th August 2019
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Liana
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Good price, beware amendment charges

The best price on the market at the time I was looking, but after tweaking my policy mid-term to add commuting, I was surprised to see a £25 charge taken as direct ... Read more

The best price on the market at the time I was looking, but after tweaking my policy mid-term to add commuting, I was surprised to see a £25 charge taken as direct debit.
I made the amendment online, and with email policy documents, most others only charge if done by phone do out of step with the rest of the market.

Reviewed on 23rd July 2019
Mark Jobling's avatar
Mark Jobling
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Great

Straight forward and super convenient

Reviewed on 12th May 2019
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Michelle jayne Allman
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Halifax car insurance

I took out my car insurance a year ago with Halifax, when I did I ticked the box to say that I did not want my insurance to automatically renew after the twelve months was up.... Read more

I took out my car insurance a year ago with Halifax, when I did I ticked the box to say that I did not want my insurance to automatically renew after the twelve months was up.
Well twelve months is up and they have took the money for an extortionate renewal without my permission. I am told that it will be four weeks before I get back my money.
On contacting them I found that their attitude was awful.
I will never use a Halifax company again.

Reviewed on 8th February 2019
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John
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Totally unprofessional service left my vehicle uninsured in a public car park without prior warning through no fault of my own

After entering into a insurance contact with them answered all the questions in full provided my Australian no claims proof twice. Leaving no room for ambiguity. I received an email telling me all was in order and received my insurance documents.... Read more

After entering into a insurance contact with them answered all the questions in full provided my Australian no claims proof twice. Leaving no room for ambiguity. I received an email telling me all was in order and received my insurance documents. Having paid the year in full.
A month later in the middle of my working day I received a call telling me my insurance was being canceled immediately, due to my no claims proof being Australian.
I protested that they were aware of this and my car was over an hour away in a public car park.
To no avail finally on my way back from work being kept on hold for an hour on and off I was informed I could purchase at a cost to myself a new policy with no, no claims discount. No cover would be provided for my return journey home unless I purchased this. I refused was offered £85 for being kept on the phone for so long. I was promised an email that evening giving me the name of the person who would be dealing with me and a full refund. Neither had appeared by this morning. After another lengthy wait I finally have been put in with someone from their customers relations team. Under contract law I fully disclosed all the information requested paid a year ahead and yet I have been left uninsured, illegally parked on a public car park and at risk of losing the value of my car had anything happened to it before I could purchase another policy. This is totally unacceptable the worst customer experience I’ve received.

Reviewed on 8th November 2018
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Kim D Bell
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A*

can't fault it this is how car insurance should be

Reviewed on 23rd September 2018
Chirag Patel's avatar
Chirag Patel
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Very bad experience with this Halifax Car Insurance !!!!

I wanted to change my existing car insurer which was a nasty rip-off in terms of increasing the policy premium every year whether there were claims or not ( like most ( if not all ) of the insurance companies ) and I saw myself falling into the net of... Read more

I wanted to change my existing car insurer which was a nasty rip-off in terms of increasing the policy premium every year whether there were claims or not ( like most ( if not all ) of the insurance companies ) and I saw myself falling into the net of other thieves named Halifax , who cancelled my policy after two weeks because I missed to declare claims which were not settled and I didn't know I had to. However they could have asked me about it before taking such a drastic decision which will affect me badly in the future and all these only because a misunderstanding as long as this these "rip-offs" make the procedures more and more complicated. Even after I explained to them and they agreed that it was not an attempt of misleading them but just a lack in procedures they still didn't want to make my situation milder. So, in order to continue with them they said they need to recalculate the quote and ended up asking me 5 times higher price than the initial premium ! Shame on them, bunch of "legalized" thieves !!!

Reviewed on 13th September 2018
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Ciprian
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