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Halifax: Car Insurance reviews

Name: Car Insurance
Rating: 2.72 (83 reviews)

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2.63

Based on 83 reviews, last reviewed 4th Sep 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

31%

10%

47%

Latest highest rating:

4

No problems as did not make a claim. No problems as did not make a claim. But have not renewed due to large premium increase Reviewed on: 4th September 2024

Latest lowest rating:

1

Appalling Customer Service, Appalling Call Waiting T... Appalling Customer Service, Appalling Call Waiting Times & Appalling Prices id rather have have Syphilis than ever buy Car Insurance from them again !... Read more Reviewed on: 17th January 2024

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About this product

Here at Smart Money People, we collect Halifax car insurance reviews from genuine Halifax customers, to help you make an informed decision when choosing your next insurer.

Halifax offers home, life and car insurance, with a variety of motor policies at varying levels of cover. With optional extras like breakdown cover, legal protection and guaranteed replacement car, each policy can be tailored to your preference. Gain insight into what you can expect as a Halifax policyholder by reading our Halifax car insurance reviews.

Everybody has different needs from a car insurance policy. Some people value additional add-ons for that extra peace of mind, whereas others are simply looking for the lowest priced premium for a reasonable level of cover. Whatever your needs, check out the reviews on Smart Money People to see how other drivers rate their experience with Halifax.

Have you had a car insurance policy with Halifax? Share your honest review with our Smart Money People community so we can help people like you make better decisions. How simple was the sign-up process? Have you been able to manage your policy with ease? Did you encounter any hidden fees or charges? Have you had to make a claim, and if so, how well was it handled? Write a Halifax car insurance review today.

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Halifax Car Insurance reviews (83)

Great value

Easy to use website, competitive quote, easy to understand policy Reviewed on: 1st September 2019

Excellent Service

Best insurance provider I’ve had since driving! Helpful, friendly and speedy - exactly what you need with car insurance especially when you’re in a bother! Reviewed on: 20th August 2019

Good price, beware amendment charges

The best price on the market at the time I was looking, but after tweaking my policy mid-term to add commuting, I was surprised to see a £25 charge taken as direct debit. I made the amendment online, and with email policy documents, most others only charge if done by phone do out of step with the rest of the market. Reviewed on: 23rd July 2019

Great

Straight forward and super convenient Reviewed on: 12th May 2019

Halifax car insurance

I took out my car insurance a year ago with Halifax, when I did I ticked the box to say that I did not want my insurance to automatically renew after the twelve months was up. Well twelve months is up and they have took the money for an extortionate renewal without my permission. I am told that it will be four weeks before I get back my money. On contacting them I found that their attitude was awful. I will never use a Halifax company again. Reviewed on: 8th February 2019

Totally unprofessional service left my vehicle uninsured in a public car park without prior warning through no fault of my own

After entering into a insurance contact with them answered all the questions in full provided my Australian no claims proof twice. Leaving no room for ambiguity. I received an email telling me all was in order and received my insurance documents. Having paid the year in full. A month later in the middle of my working day I received a call telling me my insurance was being canceled immediately, due to my no claims proof being Australian. I protested that they were aware of this and my car was over an hour away in a public car park. To no avail finally on my way back from work being kept on hold for an hour on and off I was informed I could purchase at a cost to myself a new policy with no, no claims discount. No cover would be provided for my return journey home unless I purchased this. I refused was offered £85 for being kept on the phone for so long. I was promised an email that evening giving me the name of the person who would be dealing with me and a full refund. Neither had appeared by this morning. After another lengthy wait I finally have been put in with someone from their customers relations team. Under contract law I fully disclosed all the information requested paid a year ahead and yet I have been left uninsured, illegally parked on a public car park and at risk of losing the value of my car had anything happened to it before I could purchase another policy. This is totally unacceptable the worst customer experience I’ve received. Reviewed on: 8th November 2018

A*

can't fault it this is how car insurance should be Reviewed on: 23rd September 2018

Very bad experience with this Halifax Car Insurance !!!!

I wanted to change my existing car insurer which was a nasty rip-off in terms of increasing the policy premium every year whether there were claims or not ( like most ( if not all ) of the insurance companies ) and I saw myself falling into the net of other thieves named Halifax , who cancelled my policy after two weeks because I missed to declare claims which were not settled and I didn't know I had to. However they could have asked me about it before taking such a drastic decision which will affect me badly in the future and all these only because a misunderstanding as long as this these "rip-offs" make the procedures more and more complicated. Even after I explained to them and they agreed that it was not an attempt of misleading them but just a lack in procedures they still didn't want to make my situation milder. So, in order to continue with them they said they need to recalculate the quote and ended up asking me 5 times higher price than the initial premium ! Shame on them, bunch of "legalized" thieves !!! Reviewed on: 13th September 2018

car insurance

good experience in store obtaining a good quote for car insurance Reviewed on: 10th June 2018

Fantastic Service.

I took out my policy in February, via a comparison site because it was the best deal. Two weeks ago, whilst parked my vehicle was hit by a motorhome. I was offered a hire car straight away whilst my car was repaired, the repairs carried out by Hewitt's of Stourbridge were first class. Hewitt's even delivered my vehicle back to work and took the hire car away. Rare these days to find such excellent service. Well done. Reviewed on: 13th May 2018

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