Write a review

Go to business site

Halifax: Car insurance reviews

Name: Car insurance
Rating: 2.75 (86 reviews)

View other Halifax products

2.75

Based on 86 reviews, last reviewed 5th Feb 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

33%

46%

Latest highest rating:

5

Halifax a real good Insurance Company for me I have been a Halifax Insurance customer for many years. They have been nothing but helpful, wouldn't leave them now. Reviewed on: 22nd December 2025

Latest lowest rating:

1

Hit from behind yet Halifax deem me to be liable I was hit by a trucks trailer as he passed inside me at a roundabout, he fled the scene. Luckily we took his reg number and have clear dashcam evid... Read more Reviewed on: 5th February 2026

Read all reviews Write a review

About this product

Halifax car insurance is arranged and administered by BSL limited.

You can get a quote online via the website or over the phone. Comprehensive Halifax car insurance policies come with a 24/7 emergency claims helpline, a courtesy car and vandalism cover. You can also pay for optional extras to tailor your policy.

Halifax car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Halifax before, you can also leave a review and share your experience.

Review Halifax: Car insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Halifax Car insurance reviews (86)

Dreadful, never ending charges. !!AVOID!!

Dreadful !!AVOID!! The reviews here are all saying the same thing SHOCKING!!! Avoid these like the plague. Majority of insurance companies I have had allowed one change of policy (My private plate) before a charge, not these muppets, 25 quid. I have now bought another car and of course another 25 quid to change.... AND the cost for new insurance went up 10 quid from the initial quote "because you have started the policy 3 day's earlier Mr C". What the EFF..!! Can't wait until the policy ends, never again.. Reviewed on: 28th May 2021

Beware when you cancel, they still take your money!!!

Despite spending 35 minutes on hold and going through all the reasons why their renewal quote wasn’t of interest to me, and cancelling it over two weeks before it’s renewal, they still took the money out of my bank. They had logged my instruction to cancel when I did but took my money anyway. When I called to see what had happened they said that the refund could take 2 weeks even though it was their mistake. This was the last thing I needed with all the Christmas spending. Cheers Halifax, you are a disgusting arrogant company. Reviewed on: 11th December 2020

Awful Shocking Poor Service

I had a Non Fault incident (I wasnt in the car and gave the third party details to the insurers) in March 2020. After wanting to cancel my policy Oct 2020 Ive just found out Halifax system is showing it as My Fault...I have a letter to confirm non fault from the underwriter however after 6 x emails and 8 x (1hr long) calls nothing has been updated and ive been told i have to pay the whole policy premiums or it will be sent to recovery solutions !! Reviewed on: 22nd October 2020

Great company

Good customer service. Patient and helpful Reviewed on: 19th September 2020

Cheap

After years of paying over £400+ on car insurance per year I decided to see what my bank could offer. Halifax car insurance has saved me over £250 Reviewed on: 16th September 2020

Insurance cancelled without our knowledge

We called to add an additional car to our policy. Instead, they cancelled our insurance and only insured the second vehicle, months later we received a letter saying we had been driving around with no insurance. We requested recordings of the call and my husband clearly stated it was an additional car. Reviewed on: 8th September 2020

How to be Done Over and stitched up like kipperby The Halifax

Have car insurance with The Halifax for a KIA Sportage 1.6 GDi2 2017 group 13 cat. insurance. Changed car to KIA Nero 1.6 GDi2 2017 group 13 cat. insurance. Guess what 64% YES SIXTY FOUR. RIP OFF MERCHANTS. When I questioned why basically as we pay monthly PAY UP until end of policy march 2021 or Accept increase. In other words your stuffed sucker. Lloyds Car Insurance plus about another ten quotes for car insurance are all CHEAPER than the original pricee being paid for the Sportage. Reviewed on: 9th August 2020

Great customer service

Nothing is too much hassle. You feel listened to and can take your time. Reviewed on: 2nd August 2020

no nonsense service and policy

easy to make covid related changes great service Reviewed on: 14th July 2020

Do not have an accident at the weekend. Don't use if you are dependent on your car.

My husband had an accident in Glasgow on a Saturday. It took hours to get through to the insurance on the phone and then another 3 hours for the recovery truck to get there. The truck would only take the car to an unspecified 'secure' place in Glasgow leaving my disabled husband stranded in Glasgow. The claims department only works office hours so he couldn't even contact them until Monday. Since then they keep fobbing him off with assorted excuses why his car has not been taken to the local garage for repair and until it's received the garage won't let him have a courtesy car. Shocking treatment of a disabled driver who is dependent on a car. Reviewed on: 25th February 2020

Do you have a different Halifax product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Static caravan insurance
from Eversure 0.00 from 0 reviews
Car insurance
from John Lewis 1.89 from 33 reviews
Car Insurance
from insurepink 1.00 from 1 reviews

Want to see more from Halifax?

Online Tracker Bond
from Halifax 5.00 from 1 reviews
Online Saver
from Halifax 4.62 from 35 reviews
Flexicard
from Halifax 4.57 from 5 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub