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Halifax: Car insurance reviews

Name: Car insurance
Rating: 2.76 (86 reviews)

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2.81

Based on 86 reviews, last reviewed 5th Feb 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

33%

46%

Latest highest rating:

5

Halifax a real good Insurance Company for me I have been a Halifax Insurance customer for many years. They have been nothing but helpful, wouldn't leave them now. Reviewed on: 22nd December 2025

Latest lowest rating:

1

Hit from behind yet Halifax deem me to be liable I was hit by a trucks trailer as he passed inside me at a roundabout, he fled the scene. Luckily we took his reg number and have clear dashcam evid... Read more Reviewed on: 5th February 2026

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About this product

Halifax car insurance is arranged and administered by BSL limited.

You can get a quote online via the website or over the phone. Comprehensive Halifax car insurance policies come with a 24/7 emergency claims helpline, a courtesy car and vandalism cover. You can also pay for optional extras to tailor your policy.

Halifax car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Halifax before, you can also leave a review and share your experience.

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Halifax Car insurance reviews (86)

Shocking

Non fault claim reported 05/05/23 I am constantly having to chase for updates. Been on hold for over an hour. Appalling non existent customer service Reviewed on: 25th May 2023

please find another car insurance

my god where do I start, I Had a car accident in December, and now you do not deal directly with Halifax but a second party, and if you are like me even a third-party insurance company, The third party insurance company were all over me because they thought there might be a claim against the other party in the accident, There questions to me have you got any neck injuries, My reply was no, they asked what about if you tilt your head back, again I said no, what about if you put your hands in the air and wave them about, yeh seriously, Now in my case neither of us admitted we were at fault, So in realty classed as an accident 50/50 the 3rd party insurance company that Halifax had appointed to me decided it was no interest to them {they could not make big monies}They told me it would be referred back to my main insurance company this was March 2023 {Accident Dec 22} Ok now in May 23 my car was written off in Dec 22, Tried today to see if there was an update 4of the 5 2023 halifax said you have to get in touch with party first dealing with your claim , they inturn said no not us put me in touch with another call centre could not realy understand them but they could me I think, they put me in contact with another call centre where I had the option of them calling me back chose that option and yes called me back , Went through all what I have just said and put the phone down on me, The moral of the story just because you trust a brand does not mean they are good at diversing into other areas Reviewed on: 4th May 2023

Good value Insurance

Used them for one year to insure my car. Then had a no blame accident. Difficult to deal with multiple foreign accents in claim handling department otherwise would have continued using them Reviewed on: 16th March 2023

Won't honour a no fault incident

Happy to take your money but when you notify them and a court backs you they don't want to know. They would accept I wasn't at fault. Reviewed on: 28th December 2022

Cancel your insurance for no reason other than their own imcompetency

Absolute nightmare so far. Joined halifax after them coming out most competitive on comparethemarket.com… After joining i was asked to provide my 3 yrs NCB which i did and had confirmation back that this was accepted. 3 weeks later i get a letter stating they want a range of different photos of driving licenses, utility bills and other documentation of which i have never been requested to do by any other provider before. Only for jobs have i had to provide so much information. I then called in and was told by a foreign call centre my insurance is being cancelled in 4 days of failed proof of NCB?! Now having to call tomorrow when im supposed to be working to sort this mess out. Seems like their departments dont communicate and should maybe stick to banking. Could of potentially been driving around uninsured with children. Reviewed on: 18th December 2022

Not Halifax just a front !

Some 3 weeks after a no fault rear end bump I am still waiting for an estimate and repair. Process very confusing and not actually dealing with the Halifax but Enterprise Car Hire and an on line Claim Management Company App.....plus being hounded to make personal injury claim by Minster Law - Halifax are nowhere to be seen in this process. A switch is coming at renewal ! Reviewed on: 2nd September 2022

Terrible Service

Contacted Halifax to change my car. Informed my insurer wouldn’t insure my new car. Charged £30 to cancel my policy, despite only having 1 month left and owing £14. Tries to dispute charge but after 2 calls of over 2 hours gave up. Avoid would be my advice! Reviewed on: 11th August 2022

Shocking. Avoid.

Someone drove in to the side of me and wrote my car off. She admitted liability to her insurance so should have been straight forward but this has been the worst experience ever. Constantly being told conflicting information. Having to chase people myself as not hearing back from anyone. 4 weeks later and still not sorted. Literally no-one has a clue what is going on. Reviewed on: 9th August 2022

Renewed for 2nd Year

My renewal was cheaper than anything on the comparison sites so I renewed for a second year. This includes everything I need including legal cover. Reviewed on: 20th July 2022

Automatic renewal with Halifax is scam

Gat charged £20 for the automatic renewal of my policy. After being in place for 8 hours. They never bothered to send me a renewal letter. Never again Halifax. Reviewed on: 30th June 2022

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