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Halifax: Car insurance reviews

Name: Car insurance
Rating: 2.75 (84 reviews)

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2.74

Based on 84 reviews, last reviewed 5th Sep 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

32%

10%

46%

Latest highest rating:

5

50 years with the Halifax from school girl to compan... 50 years with the Halifax from school girl to company director and still does it for me! Reviewed on: 5th September 2025

Latest lowest rating:

1

Appalling Customer Service, Appalling Call Waiting T... Appalling Customer Service, Appalling Call Waiting Times & Appalling Prices id rather have have Syphilis than ever buy Car Insurance from them again !... Read more Reviewed on: 17th January 2024

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About this product

Halifax car insurance is arranged and administered by BSL limited.

You can get a quote online via the website or over the phone. Comprehensive Halifax car insurance policies come with a 24/7 emergency claims helpline, a courtesy car and vandalism cover. You can also pay for optional extras to tailor your policy.

Halifax car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Halifax before, you can also leave a review and share your experience.

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Halifax Car insurance reviews (84)

Good value Insurance

Used them for one year to insure my car. Then had a no blame accident. Difficult to deal with multiple foreign accents in claim handling department otherwise would have continued using them Reviewed on: 16th March 2023

Won't honour a no fault incident

Happy to take your money but when you notify them and a court backs you they don't want to know. They would accept I wasn't at fault. Reviewed on: 28th December 2022

Cancel your insurance for no reason other than their own imcompetency

Absolute nightmare so far. Joined halifax after them coming out most competitive on comparethemarket.com… After joining i was asked to provide my 3 yrs NCB which i did and had confirmation back that this was accepted. 3 weeks later i get a letter stating they want a range of different photos of driving licenses, utility bills and other documentation of which i have never been requested to do by any other provider before. Only for jobs have i had to provide so much information. I then called in and was told by a foreign call centre my insurance is being cancelled in 4 days of failed proof of NCB?! Now having to call tomorrow when im supposed to be working to sort this mess out. Seems like their departments dont communicate and should maybe stick to banking. Could of potentially been driving around uninsured with children. Reviewed on: 18th December 2022

Not Halifax just a front !

Some 3 weeks after a no fault rear end bump I am still waiting for an estimate and repair. Process very confusing and not actually dealing with the Halifax but Enterprise Car Hire and an on line Claim Management Company App.....plus being hounded to make personal injury claim by Minster Law - Halifax are nowhere to be seen in this process. A switch is coming at renewal ! Reviewed on: 2nd September 2022

Terrible Service

Contacted Halifax to change my car. Informed my insurer wouldn’t insure my new car. Charged £30 to cancel my policy, despite only having 1 month left and owing £14. Tries to dispute charge but after 2 calls of over 2 hours gave up. Avoid would be my advice! Reviewed on: 11th August 2022

Shocking. Avoid.

Someone drove in to the side of me and wrote my car off. She admitted liability to her insurance so should have been straight forward but this has been the worst experience ever. Constantly being told conflicting information. Having to chase people myself as not hearing back from anyone. 4 weeks later and still not sorted. Literally no-one has a clue what is going on. Reviewed on: 9th August 2022

Renewed for 2nd Year

My renewal was cheaper than anything on the comparison sites so I renewed for a second year. This includes everything I need including legal cover. Reviewed on: 20th July 2022

Automatic renewal with Halifax is scam

Gat charged £20 for the automatic renewal of my policy. After being in place for 8 hours. They never bothered to send me a renewal letter. Never again Halifax. Reviewed on: 30th June 2022

Worst experience

I used Halifax because I felt the deal was good with a good name…. … it’s not Halifax it’s a third party… and as they say insurance is only as good until you claim… bad experience and I will not use them again ever!!! Reviewed on: 31st March 2022

rip-off

charged me a ridiculous amount to change the car on my policy - pure rip off as the new car was pretty similar to the old. Reviewed on: 12th December 2021

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